66 Revenue Growth jobs in Kuwait

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

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When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

**Role Summary**

Responsible for developing the business by leading the team of account managers, through our partners and maintaining long-term relationships with them.
Responsible of Team members' training, Department & Team Members' targets are Met, Team’s and the company's culture is adhered.

**What’s On Your Plate?**
- Participates in the development of area strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company.
- Implements location-specific and area quality goals and action plans in order to achieve quality standards.
- Provides informal feedback on an ongoing basis and formal feedback in the monthly/annual performance evaluation process to identify and develop talent.
- Creating an inspiring team environment with an open communication culture
- Setting clear team goals
- Delegating tasks and setting deadlines for your internal team
- Maintain a continuous business relationship with partners by conducting business reviews with accounts and identifying business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share
- Provide excellent service and support in order to build strong relationships and resolve operational issues between partners and the company

Lead the team of account managers to:

- Ensure all account managers in the team are meeting their targets and the company’s KPIs
- Managing Partners expectation with a smooth communication streamline and SLA
- Optimize the partner's content (MOA, delivery time) and Menus
- Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer
- Advertisement sales: Acquiring pictures from brand menus, branding Talabat stickers at the client, banners, and newsletters
- Convince partners for strong promotions and offers
- Maintain accurate records of all sales and prospecting activities including:

- Closed sales
- Follow-up activities
- Sales expense report
- Increased sales report after placing promotion, voucher and coupons
- Partner analysis sheet
- Account management report

**What Did We Order?**
- Bachelor’s Degree within Business Administration or any other related field
- 4-6 years’ experience within Sales
- A minimum of two years experience in a manager position while leading a team
- Comfortable working in a challenging and dynamic environment
- Leadership Skills
- Negotiation Skills
- Problem Solving Skills
- Decision Making Skills
- Ability to meet deadlines and be flexible in working
- Fluent in both languages Arabic and English
- Communication skills (Written and Verbal)
- Excel Skills
- Preferable software experience: Salesforce, CRM, Google sheets, MIDAS

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SMSA Express, a market leader in the courier industry, has been providing services to businesses and individuals since 1994. With a solid business platform, SMSA Express offers a range of services including international and domestic express transportation, freight services, e-commerce solutions, and specialized logistics for the healthcare sector. The company has established a vast network connecting 230 countries, making it a preferred logistics partner for numerous organizations and governmental entities. SMSA Express is dedicated to delivering cost-effective and diverse shipping services with a commitment to time-sensitive service and security compliance.

Role Description

This is a full-time on-site role for a Business Development Manager located in Shuwaikh. The Business Development Manager will be responsible for identifying and pursuing new business opportunities, building and maintaining relationships with clients, and developing strategies to increase the company's market share. Day-to-day tasks include conducting market research, attending industry events, creating proposals, negotiating contracts, and collaborating with internal teams to ensure client satisfaction and achieve sales targets.

Qualifications

• Strong business acumen and strategic planning skills
• Excellent communication, negotiation, and presentation skills
• Proven experience in business development, sales, or a related field
• Ability to build and maintain strong client relationships
• Proficiency in market research and data analysis
• Experience in the logistics or courier industry is a plus
• Bachelor's degree in Business Administration, Marketing, or a related field
• Ability to work independently and as part of a team
• Fluency in English; additional language skills are beneficial
• Willingness to travel as required

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Freight and Package Transportation

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Dar Al Salam Educational Co. WLL | Full time

Business Development Executive

Jleeb Al-Shuyoukh, Kuwait | Posted on 05/28/2022

The Business Development Executive of the Education Management Company (EMC) should provide oversight and direction to the Business Development Department on a variety of business development activities to include proposal development and client relations.

Key Performance Areas

1. Execute the vision, objectives and resources of the Education Management Company (EMC)
2. Attract investors for the various projects of the Education Management Company
3. Develop a complete understanding of the customer segment for development of new schools, educational institutions and services through market surveys and other methods of research.
4. Provide strategic inputs through proposals based on what the market demands
5. Work on Tenders
6. Develop key relationships which can lead to business growth.

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Job Title: Business Developer – Qawam Center

Location: Kuwait City, Kuwait

Employment Type: Full-time

About Qawam:

Qawam Center is a leading movement therapy and rehabilitation hub committed to delivering measurable, long-term results for our clients. Our work is built on precision, progression, and client accountability. We prioritize high retention and sustainable transformations, ensuring every client reaches and maintains their goals.

Role Overview:

We are seeking a proactive, tech-savvy Business Developer to accelerate Qawam’s growth, strengthen client retention, and ensure a seamless customer journey both in-person and online. This role blends business strategy, operational oversight, and digital sales process optimization — from lead generation and conversion to client follow-up and re-engagement.

Key Responsibilities:

Business Growth & Partnerships

• Identify and pursue high-value partnerships, collaborations, and new market opportunities.

• Develop and implement client acquisition strategies that increase conversion from inquiry to booking.

• Build and maintain relationships with organizations, sports clubs, and medical professionals to expand Qawam’s reach.

Client Retention & Results Tracking

• Work with the operations team to maintain and improve retention rates, especially over critical 60-day and program completion milestones.

• Ensure systems are in place for consistent client follow-up, feedback collection, and reactivation campaigns.

• Monitor and report on key metrics such as retention rate, demand trends, and session utilization.

Digital Sales Process & System Integration

• Oversee the entire online sales funnel — from initial inquiry to confirmation and post-session engagement.

• Ensure smooth integration of booking systems, payment platforms, CRM, email automation, and other digital tools.

• Collaborate with marketing to align online campaigns with operational capacity and growth goals.

Operational Excellence

• Support the smooth day-to-day running of the center, ensuring processes align with Qawam’s client-first, results-driven culture.

• Identify gaps in workflow and implement solutions to improve efficiency and client experience.

• Represent Qawam at events, presentations, and networking opportunities.

Key Performance Indicators (KPIs):

• Client conversion rate from inquiry to booking.

• Retention rate (60-day and program completion benchmarks).

• Monthly and quarterly revenue growth.

• Number and quality of strategic partnerships.

• Lead generation and campaign ROI.

Why Join Qawam?

• Be part of a results-focused, high-performance team.

• Play a pivotal role in scaling one of Kuwait’s most forward-thinking wellness centers.

• Shape the systems and partnerships that will drive Qawam’s future growth.

Skills

Requirements:

• Proven experience in business development, operations, or sales management (preferably in health, wellness, or service sectors).

• Strong understanding of client acquisition, retention strategies, and online sales processes.

• Skilled in CRM platforms, email marketing tools, and digital integrations (e.g., booking + payment + automation tools).

• Excellent communication, negotiation, and organizational skills.

• Fluency in Arabic and English.

Preferred Qualifications:

• Background in a client-focused, results-oriented service industry.

• Experience improving retention and client lifecycle metrics.

• Familiarity with tools like HubSpot, MailChimp, and online booking/payment platforms.

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Job Summary:
We are seeking a Business Development Assistant to support our business growth initiatives by assisting with market research, lead generation, and client communication.

Job Responsibility:
1. Research potential clients and industries to identify new business opportunities.
2. Assist in creating marketing materials and presentations.
3. Handle client inquiries and maintain good relationships with existing clients.
4. Update and maintain the CRM database with accurate information.
5. Collaborate with the sales team to achieve business targets.

Candidate Requirements:
1. Bachelor's degree in Business Administration or related field.
2. Strong communication and interpersonal skills.
3. Proficiency in MS Office and CRM software.
4. Ability to work in a fast-paced environment and multitask effectively.
5. Previous experience in business development or sales is a plus.

Skills

Skills:
- Strong communication skills
- Excellent interpersonal skills
- Proficiency in Microsoft Office
- Ability to prioritize and multitask
- Strong organizational skills
- Knowledge of sales and marketing principles
- Ability to work effectively in a team
- Strong problem-solving abilities
- Attention to detail
- Adaptability and flexibility

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Our client is hiring a Business Development Executive for a leading logistics company in Kuwait. You’ll be responsible for driving new business wins and growing market share through cold outreach, strong client presentations, and CRM-driven engagement.

Responsibilities:

· Generate leads via calls, email, and networking

· Present tailored logistics solutions

· Build long-term relationships

· Track KPIs and maintain CRM data

· Convert leads to business wins

Requirements:

· 2–4 years in B2B sales

· CRM experience (Salesforce/HubSpot)

· Cold calling and outreach skills

· Strong communication and negotiation skills

· Fluent in English (Arabic is a plus)

This is a confidential search conducted by JOH Partners . Interested candidates should apply directly to our team for a confidential discussion.

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Dar Al Salam Educational Co. WLL | Full time Business Development Executive

Jleeb Al-Shuyoukh, Kuwait | Posted on 05/28/2022 The Business Development Executive of the Education Management Company (EMC) should provide oversight and direction to the Business Development Department on a variety of business development activities to include proposal development and client relations. Key Performance Areas Execute the vision, objectives and resources of the Education Management Company (EMC) Attract investors for the various projects of the Education Management Company Develop a complete understanding of the customer segment for development of new schools, educational institutions and services through market surveys and other methods of research. Provide strategic inputs through proposals based on what the market demands Work on Tenders Develop key relationships which can lead to business growth.

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Job Summary: We are seeking a Business Development Assistant to support our business growth initiatives by assisting with market research, lead generation, and client communication.

Job Responsibility: 1. Research potential clients and industries to identify new business opportunities. 2. Assist in creating marketing materials and presentations. 3. Handle client inquiries and maintain good relationships with existing clients. 4. Update and maintain the CRM database with accurate information. 5. Collaborate with the sales team to achieve business targets.

Candidate Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Strong communication and interpersonal skills. 3. Proficiency in MS Office and CRM software. 4. Ability to work in a fast-paced environment and multitask effectively. 5. Previous experience in business development or sales is a plus. Skills

Skills: - Strong communication skills - Excellent interpersonal skills - Proficiency in Microsoft Office - Ability to prioritize and multitask - Strong organizational skills - Knowledge of sales and marketing principles - Ability to work effectively in a team - Strong problem-solving abilities - Attention to detail - Adaptability and flexibility

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