106 Retail Trainee jobs in Kuwait

• Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards.
• Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency.
• Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets.
• Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment.
• Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives.
• Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement.
• Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity.
• Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits.
• Cultivating retail partnerships to enhance market presence.
• Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities.
• Promote a proactive work environment that encourages teamwork and optimal performance.
• Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance.
• Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence.
• Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols.
• Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries.
• Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues.
• Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.
  
  
  

• Bachelor’s Degree or equivalent experience/qualification.
• Minimum of 3-4 years of experience in retail sales role.
• Strong people management and coaching skills.
• Strong mathematical and analytical skills .

IPEKYOL GROUP has played a major and important role in the Turkish retail industry since 1986 with its Ipekyol, Twist and Machka brands.

Mission; “To provide women with a fashion experience that makes them feel special”,

Vision; “To be a global fashion player that makes a difference with innovative solutions, adds value to the society in which it exists by understanding the expectations and needs of the new world women in the best way, with great desire and belief.”

We want to meet and grow together with talents who want to be in fashion.

We know; WE ARE STRONGER TOGETHER!

We are looking for a teammate for the " Senior Sales Specialist ” position at IPEKYOL Store in Kuwait.

JOB DESCRIPTION

• Greet customers, offer assistance and serve them in order to ensure their need are answered in a timely manner and in compliance with quality and customer service standards.
• Assist customers in their purchase decision by helping them select relevant and appropriate products, offering proper advice and suggesting gist vouchers when applicable.
• Arrange and replenish on a continuous basis the shop and ensure that the shop floor and shelves are kept clean and tidy at all times.
• Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss.
• Arrange and display received merchandise under the direction pf the Merchandiser/ Shop Manager; change tag prices during promotion periods or as needed.
• Up-sell and cross-sell products and services in order to reach hourly and daily sales target.
• Inform Department Manager of unavailable and nonperforming products.
• Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.

Qualifications

• Fluency both in English and Arabic
• Minimum 3 years of relevant experience in fashion/retail
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to work flexible hours, including evenings and weekends.
• Strong team player

• Seniority level Associate

• Employment type Full-time

• Job function Sales, Customer Service, and Consulting
• Industries Retail and Retail Apparel and Fashion

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Greeting and welcoming customers who visit the COMPANY retail center.

Communicate with customers, understand their needs, propose the right product, and provide the price of service.

Prepare Airway bills and invoices for packages as per the COMPANY standard airway bill creation procedures.

Ensure proper packaging, weighing the package, labeling, and inspecting the contents to ensure that they are not restricted or prohibited for the mode of transportation.

Ensure customers are updated on COMPANY liability of carriage and/or insurance offered/sold to the customer.

Understand and abide by the retail discounting policy and maintain proper approvals and records for any additional discounts offered.

Ensure cash and card payments are processed, and receipts are raised and given to customers.

Ensure daily cash collected is remitted to finance on a daily basis.

Prepare necessary manifests for any shipments received/handover from/to the operation/courier.

Deliver hold-at-location shipments to customers.

Verify the identity of the customer receiving the package with the details mentioned on the airway bill; a copy of identification must be retained and filed.

Ensure proof of delivery (POD) is physically signed and other information is properly filled by the receiver of every shipment delivered from retail.

Ensure proper filing of all retail documents as per COMPANY procedures and maintain all file registers and archiving as per policy.

Ensure all HAL shipments are scanned daily and are moved as per day trays or racks.

Ensure scan compliance is maintained as per standards by having all appropriate scans performed at the retail center (Proof of Pick up, HAL, re-route, refused, RTS, comments, retail PMX, etc.).

Ensure necessary retail supplies are maintained and ordered as per the minimum and maximum levels.

Ensure any marketing or retail promotions are displayed and promoted to walk-in customers as per guidelines provided.

Ensure to provide any daily, weekly, or monthly reports assigned in a timely manner.

Ensure cross-selling or upselling products and services to achieve the retail cash targets.

Ensure all retail equipment is carefully handled and in working condition at all times; any equipment failures need to be reported, and repairs or replacements need to be coordinated in a timely manner.

Accommodate, log, and/or escalate customer complaints to the relevant departments and ensure customer satisfaction.

Handle all retail tickets and ensure closure of tickets with resolutions as per set standards and targets.

Ensure cleanliness, safety, and security of the retail at all times.

Report any incidents at the retail to the immediate supervisor and prepare the incident report.

Perform any other assignments as required/requested by your supervisor or manager.