40 Retail Supervisor jobs in Kuwait

We are looking for a skilled Retail Operations Supervisor with 3–5 years of experience in handling day-to-day operations for a company dealing with online orders and retail distribution.

• Experience in managing stock (warehouse & store levels)
• Order processing (in/out), tracking, and delivery coordination
• Following up with drivers and sales representatives
• Monitoring store stock and scheduling reorders
• Strong communication & organizational skills
• Previous experience in retail, e-commerce, or logistics is a must
• Transferable Visa (Article 18)
• Available in Kuwait

Key Responsibilities

• Lead, organize, and motivate a team of sales representatives to achieve sales targets and deliver sustainable growth across key FMCG categories.


• Conduct daily morning meetings to align the team on objectives, drive motivation, and track performance.


• Build and maintain strong relationships with key retail partners, coops, and key accounts to ensure optimal product visibility and execution of trade agreements.


• Oversee flawless execution of offers, contracts, and promotional campaigns, in line with internal guidelines and ratios.


• Monitor competitor campaigns and report market intelligence to support strategic planning and field activities.


• Perform field audits to ensure compliance with merchandising standards and promotion plans.


• Collaborate closely with internal departments, including Finance and Warehouse, to guarantee smooth operations and timely deliveries.


• Track performance metrics, manage reporting, and maintain accurate area-level sales data and statistics.

• Bachelor’s degree in Business Administration or related field.


• 5+ years of FMCG sales experience, with at least 3 years in a supervisory role.


• Strong leadership and team development skills.


• Proven ability to manage routing, assignment planning, and car maintenance schedules.


• Excellent communication, negotiation, and problem-solving abilities.


• A proactive, results driven mindset with the ability to thrive in a fast paced environment.

We are seeking a dynamic and experienced Sales Supervisor to join our team in the beverage sector. This role is critical in driving sales performance and managing a team of sales representatives to achieve our ambitious sales goals. The ideal candidate will possess a strong understanding of the beverage industry, excellent leadership skills, and a proven track record of meeting and exceeding sales targets. As a Sales Supervisor, you will be responsible for developing sales strategies, managing customer relationships, and ensuring the team is motivated and equipped to deliver exceptional results. You will play a pivotal role in fostering a culture of high performance and accountability within the sales team, while also collaborating with other departments to enhance product offerings and customer satisfaction.

Responsibilities:

1. Lead and manage a team of sales representatives, providing guidance, training, and support to ensure they meet their sales targets.
2. Develop and implement effective sales strategies and action plans to drive revenue growth in the beverage sector.
3. Monitor and analyze sales performance metrics to identify areas for improvement and implement necessary changes.
4. Build and maintain strong relationships with key customers, understanding their needs and providing tailored solutions.
5. Conduct market research to identify new business opportunities and stay informed about industry trends and competitor activities.
6. Prepare and present sales reports and forecasts to senior management, highlighting achievements and areas needing attention.
7. Collaborate with marketing and product development teams to align sales strategies with marketing initiatives and product launches.
8. Ensure compliance with company policies and industry regulations in all sales activities.
9. Motivate and inspire the sales team to achieve high levels of performance and engagement through effective leadership.
10. Participate in recruitment and onboarding processes for new sales staff, ensuring they are well-integrated into the team.

Preferred Candidate:

1. Proven experience as a sales supervisor or in a similar role within the beverage or related industry.
2. Strong leadership skills with the ability to motivate and develop a sales team.
3. Excellent communication and interpersonal skills to build relationships with customers and team members.
4. Analytical mindset with the ability to interpret sales data and make informed decisions.
5. Results-driven approach with a track record of meeting or exceeding sales targets.
6. Ability to work collaboratively across departments to achieve company goals.
7. Strong organizational skills with the ability to manage multiple priorities effectively.
8. Proficient in using CRM software and Microsoft Office Suite.
9. A customer-focused mindset with a passion for delivering exceptional service.
10. Flexibility to adapt to changing market conditions and business needs.

Skills

• Sales Management: The ability to oversee and direct a sales team, ensuring they are motivated and equipped to meet targets. This includes training, setting goals, and performance evaluation.
• Customer Relationship Management: Proficiency in building and maintaining relationships with clients. This skill is crucial for understanding customer needs and ensuring satisfaction.
• Market Analysis: The capability to analyze market trends and competitor activities to identify opportunities for growth and adjust sales strategies accordingly.
• Communication Skills: Strong verbal and written communication skills are essential for effectively conveying information and engaging with clients and team members.
• Data Analysis: The ability to interpret sales data and metrics to make informed decisions, optimize strategies, and identify areas for improvement.

Job Summary

The Senior Sales Supervisor is responsible for supervising the implementation of the operational sales plan, achieving the target, and increasing the department growth.

• Constantly looking for new customers and sales channels.
• Meeting customers to introduce the services offered.
• Being available for customers’ queries and questions.
• Improving networking with customers by keeping updated records and database.
• Promoting the provided services to satisfy the sales targets.
• Liaising with Marketing Department to propose the necessary marketing tools.
• Searching the market for new/potential customers.
• Keeping and updating the customers’ information continuously.
• Providing the highest level of service to the company customers.
• Being up to date with market changes and supporting the management in anticipating the sales trends accordingly.
• Supervising a team of Sales Supervisors and Representatives and motivating them for better performance.

• Bachelor’s degree in a related field.
• 5 to 7 years of experience in direct sales activities.
• Working in the same field is a must.
• Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
• Teamwork: Being a part of a team, helping, fixing problems or creating solutions. Working very well with others in order to get the job done.
• Strong Listening Skills.
• Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills is a must to accomplish the job.

JOB PURPOSE

To supervise and drive the chilled division sales team across all retail channels, mainly in Traditional Trade, Supermarkets, E-commerce, coops, hypermarkets, branches, and independent outlets are plus. The Sales Supervisor ensures achievement of sales targets, compliance with merchandising standards, efficient route execution, and strong customer relationships. He/she leads a team of van salesmen and helpers to maximize product visibility, optimize stock turnover, and deliver sustainable growth for Al Safi Danone and related chilled brands.

Sales and Performance Management

• Monitor achievement of sales targets by channel, outlet, and brand, adapting plans to market dynamics.
• Analyze Daily Sales Reports (DSR) by customer and salesman to identify gaps and take corrective actions.
• Ensure strict compliance with merchandising standards including planograms, pricing, shelf space, product freshness, and cleanliness.
• Coordinate with the Trade Channel Manager on promotions, stock aging, and sell-out strategies to drive performance.
• Follow up with the Supply Chain Team on order placement and delivery accuracy.
• Align with Finance Team on sales promotions and collections of receivables.
• Oversee implementation of new product listings and ensure contractual visibility in all assigned outlets.
• Track and manage monthly sales budgets, ensuring adherence to allocated spending and timely reporting.

Route Planning and Field Operations

• Plan and supervise routes for van salesmen to ensure efficient market coverage and productivity.
• Conduct regular field visits to monitor execution, support salesmen, and resolve operational challenges on the spot.
• Ensure consistent compliance with outlet standards (visibility, hygiene, and product assortment).
• Support the team in maximizing cooler utilization and product rotation to avoid wastage.

Negotiation and Relationship Management

• Support negotiations with coops, hypermarkets, and branches to secure visibility and favorable commercial terms.
• Maintain strong relationships with customers, and internal stakeholders to ensure smooth execution.
• Provide market feedback and competitor insights to management to refine commercial strategies.

Team Leadership and Development

• Lead, coach, and motivate a team of van salesmen and helpers to achieve sales and execution of KPIs.
• Conduct daily morning sales meetings to set objectives, review performance, and share updates.
• Conduct performance evaluations and provide constructive feedback in collaboration with the Trade Channel Manager and HR/ OD.
• Identify training and development needs of the sales team and recommend suitable interventions.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in business administration, Marketing, or a related field (preferred).
• 3–5 years of sales experience in the Dairy & FMCG sector, with at least 2 years in a supervisory role.
• Strong knowledge of chilled / perishable product handling and retail execution standards.
• Proven track record in managing van sales teams and achieving sales targets.
• Experience working with Traditional Trade, Supermarkets, E-commerce.
• Hypermarkets, Coops and large retail accounts in Kuwait is plus.
• Familiarity with sales reporting tools, route planning, and inventory management.