73 Retail Store jobs in Kuwait

Field: Business & Consumer Sales Contract Type: Full Time - Permanent The Company: Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Role:

Responsible for achieving Ooredoo sales targets through efficient and prompt management of Ooredoo stores franchise. Ooredoo Kuwait has expanded its Franchise footprint dramatically with future expansions within OK commercial arms. The business is expanding through different channels/formats. Key Accountabilities:

Visit each shop at least twice a week and report to Sr. Manager, Retail Zone anomalies, issues, initiatives, actions related to the shop. Manage the day-to-day relationship with the Franchise Shops Managers. Ensure proper implementation of promotion, procedures, and campaigns in his area. Accountable for the overall performance of the Franchise Shops under his area to ensure achievement of Retail sales targets. Cascade company objectives, strategies and communications to the direct reports and front liners. Provide leadership and guidance to the Retail Shops Managers in order to achieve Sales targets. Work in accordance with the guidelines set by the Sr. Manager, Zone to meet and stretch Franchise Shop sales targets. Ensure that all shops which is part of the zone maintain the highest level of professional, and best look and feel of Ooredoo. Assist in interviewing staff before appointment by the Franchisee, will have the opinion to reject the hiring. Fill the gaps in any training that is required by any of the stores and cascade the training to the Branch managers. Proactively manage and motivate Branch Managers & front liners to be highly professional and results oriented to ensure that the Group delivers the optimum and agreed levels of contribution to Ooredoo Telecom’s revenue. Ensure Individual Development Plans (IDP) are completed for all staff in his area in accordance with Ooredoo Telecom policy. Improve Franchise Shop staff performance through personal coaching and identifying training and development needs. Conduct Quarter and annual performance appraisals (Performance Management System) and Improve employee satisfaction and retention through implementation of plans to encourage teamwork. Focus on weakens point of each Branch Manager through the monthly MS & VOCE reporting, push the staff to change their behaviour and encourage the CHANGE atmosphere as per OK policies. Ensure objectives set are monitored and achieved. Make sure all Branch Managers are fully informed on the target on monthly basis and ensure that customer care is top priority. Coach, Counsel, Discipline, and train Branch Managers. Help, Drive, Motivate and encourage Branch Managers to achieve the sales target assigned to their Branches. Ensure that the KYC (Know Your Customer) standards are followed and imposed by Branch Managers on their staff. Make periodically Area Managers appraisals. Preside over Area Managers meetings. Relation management with franchisee to ensure all requests and requirements are met in timely matter to support franchisee operations. Work closely with their counter parts of area managers in the franchise to constantly thrive at improving the customer experience and achieving the sales target. Develop a direct relationship with franchisee store managers and staff to ensure that the supervision from Ooredoo is constantly available. Build performance management cycle with the franchisees on weekly basis to ensure that the targets are achieved. Tries to allocate new location as per Capillarity/required locations by the Business heads. Improve customer feedback ratings in his area through the proactive implementation of customer service programs and guidelines. Ensure customer satisfaction and problems solving in his area. Ensure proper stock management and proper stock forecast for the area assigned. Ensure sufficient POS materials are available in all stores and the most updated materials of Ooredoo products and offers are available on stores on a timely matter. Maintain general inventory check of the branch on regular basis. Ensure that sufficient inventory is available at the store on daily basis to avoid being “OUT OF STOCK”. Responsible to take projects as assigned by the Sr. Director with successful and timely project completion. Suggest adjustment of Retail shop processes, systems and operations to ensure their effectiveness. Devise, recommend and gain approval for an effective retail marketing actions and sales strategy, ensuring it is consistent with Ooredoo business requirements. Collect and communicate inputs from front liners regarding market and competition to ensure Retail stay competitive in the market. Suggest whenever it is possible new location and help sourcing new locations. Sales Targets Achievement (Post-paid, Prepaid, Data, Services, Rate Plans, Cross Selling and Upselling, etc…) Quality of Acquisition Revenue (Revenue contribution to the acquired customers in retail) Mystery Shop Score SAF Collection Target New type of KPI’s might be introduced as business need require. Contribute to the Business & Consumer Sales Division communication plan through attendance of regular team meetings, the preparation of a weekly status report and attendance at team events whenever it is required. Contribute to assigned tasks by Sr. Manager, Zone which is related to retail business and effectively achieve planned objectives. Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. Share knowledge and expertise with peers and Retail Shop employees. Qualifications & Requirements:

Bachelor's degree in business management or similar discipline from a recognized tertiary institution. 5 years of experience based on progression ladder preferred in telecom retail. 3 years at a senior sales management level. Other Information:

Strong knowledge of local market conditions and potential target market/ customers and sales techniques. Creative, innovative mind-set. Strong relationship management and staff coaching skills. Effective verbal/written communication in both Arabic and English. Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities. Expert in MS Office. Knowledge of the telecommunications industry including knowledge of mobile products and services. Demonstrated expertise in business network operations. Note: you will be required to attach the following: 1. Resume / cv

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VAC9694 - Executive, Retail Store / Phono Subsidiary of Ooredoo Kuwait

Field: Business and Consumer Sales

Contract Type: Full Time - Permanent

Location: Kuwait

Closing Date: 23-Jul-2025

The Company

Ooredoo is a dynamic telecommunications organization operating in 17 countries across the Middle East, North Africa (MENA), and Asia, serving over 68 million customers. In Kuwait, we employ about 1,000 talented individuals committed to providing world-class communication services.

The Purpose

Sell Ooredoo products and services, ensure customer satisfaction, and foster loyalty.

Meet sales targets set by management.

Key Responsibilities

• Participate in departmental meetings and contribute to communication plans.
• Maintain inventory and store supplies, ensuring stock levels are adequate.
• Greet customers proactively and assist in fulfilling their needs.
• Follow procedures for activating lines and services, including customer onboarding and KYC processes.
• Upsell products and promote digital platforms.
• Provide excellent customer service to achieve high satisfaction scores.
• Handle cash transactions accurately and ensure proper documentation.
• Report daily cash and credit transactions, ensuring compliance with financial standards.
• Assist in other operational duties as assigned, including supporting branch operations in the absence of the manager.

Qualifications

High School Certificate or equivalent; sales support experience preferred.

Requirements

• 2-3 years of relevant experience.
• Strong communication and interpersonal skills.
• Proficiency in English and Arabic, both written and verbal.
• Ability to maintain confidentiality.

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VAC9694 - Executive, Retail Store / Phono Subsidiary of Ooredoo Kuwait

Field:

Business and Consumer Sales Contract Type:

Full Time - Permanent Location:

Kuwait Closing Date:

23-Jul-2025 The Company

Ooredoo is a dynamic telecommunications organization operating in 17 countries across the Middle East, North Africa (MENA), and Asia, serving over 68 million customers. In Kuwait, we employ about 1,000 talented individuals committed to providing world-class communication services. The Purpose

Sell Ooredoo products and services, ensure customer satisfaction, and foster loyalty. Meet sales targets set by management. Key Responsibilities

Participate in departmental meetings and contribute to communication plans. Maintain inventory and store supplies, ensuring stock levels are adequate. Greet customers proactively and assist in fulfilling their needs. Follow procedures for activating lines and services, including customer onboarding and KYC processes. Upsell products and promote digital platforms. Provide excellent customer service to achieve high satisfaction scores. Handle cash transactions accurately and ensure proper documentation. Report daily cash and credit transactions, ensuring compliance with financial standards. Assist in other operational duties as assigned, including supporting branch operations in the absence of the manager. Qualifications

High School Certificate or equivalent; sales support experience preferred. Requirements

2-3 years of relevant experience. Strong communication and interpersonal skills. Proficiency in English and Arabic, both written and verbal. Ability to maintain confidentiality.

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We are looking for a result-driven retail a “Sales Associate” to be responsible for all sales job duties, from generating leads to closing sales.

If you are hard-working and dedicated, our retail industry is an excellent company for you. Do not hesitate to apply.

Responsibilities:

Ensure high levels of customer satisfaction through excellent sales service

Assess customers’ needs and aid and information on product features

Welcome customers to the store and answer their queries

Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis

Actively seek out customers in store

Remain knowledgeable on products offered and discuss available options

Team up with co-workers to ensure proper customer service

Build productive trust relationships with customers

Comply with inventory control procedures

Profile

Proven experience as a retail “Sales Associate”, Sales Representative, or relevant role

Excellent proficiency in reading, writing, and speaking English and Arabic.

Excellent knowledge of MS Office

Fast learner and passion for sales

Aptitude in delivering attractive presentations on products

Solid communication and interpersonal skills

A friendly and energetic personality with customer service focus

Ability to perform under pressure and address complaints in a timely manner

Availability to work flexible shifts

High school degree (BS degree in Marketing or related field would be a plus)

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Overview

Responsible for implementing the day to day Sales activities within Electronics Retail Showroom and maintain excellent customer relationships and satisfaction while achieving the Retail Department’s Sales targets, in line with company Electronics’

Responsibilities

• Implement all Electronics sales activities in line with the Retail Department’s set guidelines and standards.
• Maintain a thorough knowledge of Electronics products in order to provide Clients with accurate and solid information.
• Acquire a clear understanding of the Electronics Retail Market in order to collect relevant information about competitors’ services and prices, and customer needs that are not being met by company.
• Meet and exceed monthly established targeted sales goals.
• Attach price tags to merchandise within the showroom.
• Guide clients towards the products they have requested for in a professional manner.
• Address customer questions and concerns regarding products, prices and availability of products.
• Resolve customer complaints in a timely and professional manner in order to maintain customer satisfaction and retention.
• Enter new customer details, and process product purchases into the system while ensuring high level of information security.
• Coordinate with the Direct Manager to provide competitors’ information to the concerned departments within Electronics in order to utilize such information in a profitable manner.
• Perform ad-hoc activities and other duties related to the job as assigned by Direct Manager.

Qualifications

• Degree: Bachelor’s degree in Business Administration or related field.
• Work Experience: Minimum of 0 - 2 years of experience in the same or related field.

Skills & Competencies

• Communication Skills.
• Negotiation Skills.
• Client Oriented.
• Teamwork.
• Reliable and Dependable.
• Product Knowledge.

Language Skills

• Proficiency in English and Arabic languages

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Overview

The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.

Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.

Key Responsibilities

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Serve Customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Must be updated about the various brands of the group for suggestive selling to the customers (Grooming / Attitude / Knowledge).
• Must be presentable and well-groomed at all times.
• Flexible to work for extended hours during the sale period.
• Must possess up-to-date product knowledge and ensure minimal stock loss.
• Flexible to work for varied shifts and overtime as per the business requirement.
• Adhere to SOP & Loss Prevention Policies.
• Maintain confidentiality of the sales figures to the outside party.
• Ensure all stock is laid out and displayed in order to attract customers and as per standard layout norms (Merchandise).
• Ensure all VM guidelines are followed and all stock norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same (Process).
• Handle the POS (Point of Sale) / Billing Counter efficiently.
• Tally money in the cash till at the beginning / end of the shifts.
• Issue receipts / refunds / change to customers correctly.
• Process payments by cash / credit cards / vouchers / automatic debits.
• Ensure awareness and vigilance at all times of security in the store without negligence.

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We are looking for a result-driven retail a “ Sales Associate”

to be responsible for all sales job duties, from generating leads to closing sales. If you are hard-working and dedicated, our retail industry is an excellent company for you. Do not hesitate to apply. Responsibilities: Ensure high levels of customer satisfaction through excellent sales service Assess customers’ needs and aid and information on product features Welcome customers to the store and answer their queries Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis Actively seek out customers in store Remain knowledgeable on products offered and discuss available options Team up with co-workers to ensure proper customer service Build productive trust relationships with customers Comply with inventory control procedures Profile

Proven experience as a retail “Sales Associate”, Sales Representative, or relevant role Excellent proficiency in reading, writing, and speaking English and Arabic. Excellent knowledge of MS Office Fast learner and passion for sales Aptitude in delivering attractive presentations on products Solid communication and interpersonal skills A friendly and energetic personality with customer service focus Ability to perform under pressure and address complaints in a timely manner Availability to work flexible shifts High school degree (BS degree in Marketing or related field would be a plus)

#J-18808-Ljbffr

Overview Responsible for implementing the day to day Sales activities within Electronics Retail Showroom and maintain excellent customer relationships and satisfaction while achieving the Retail Department’s Sales targets, in line with company Electronics’

Responsibilities

Implement all Electronics sales activities in line with the Retail Department’s set guidelines and standards.

Maintain a thorough knowledge of Electronics products in order to provide Clients with accurate and solid information.

Acquire a clear understanding of the Electronics Retail Market in order to collect relevant information about competitors’ services and prices, and customer needs that are not being met by company.

Meet and exceed monthly established targeted sales goals.

Attach price tags to merchandise within the showroom.

Guide clients towards the products they have requested for in a professional manner.

Address customer questions and concerns regarding products, prices and availability of products.

Resolve customer complaints in a timely and professional manner in order to maintain customer satisfaction and retention.

Enter new customer details, and process product purchases into the system while ensuring high level of information security.

Coordinate with the Direct Manager to provide competitors’ information to the concerned departments within Electronics in order to utilize such information in a profitable manner.

Perform ad-hoc activities and other duties related to the job as assigned by Direct Manager.

Qualifications

Degree:

Bachelor’s degree in Business Administration or related field.

Work Experience:

Minimum of 0 - 2 years of experience in the same or related field.

Skills & Competencies

Communication Skills.

Negotiation Skills.

Client Oriented.

Teamwork.

Reliable and Dependable.

Product Knowledge.

Language Skills

Proficiency in English and Arabic languages

#J-18808-Ljbffr

Overview

The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience. Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager. Key Responsibilities

Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales. Serve Customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank). Must be updated about the various brands of the group for suggestive selling to the customers (Grooming / Attitude / Knowledge). Must be presentable and well-groomed at all times. Flexible to work for extended hours during the sale period. Must possess up-to-date product knowledge and ensure minimal stock loss. Flexible to work for varied shifts and overtime as per the business requirement. Adhere to SOP & Loss Prevention Policies. Maintain confidentiality of the sales figures to the outside party. Ensure all stock is laid out and displayed in order to attract customers and as per standard layout norms (Merchandise). Ensure all VM guidelines are followed and all stock norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same (Process). Handle the POS (Point of Sale) / Billing Counter efficiently. Tally money in the cash till at the beginning / end of the shifts. Issue receipts / refunds / change to customers correctly. Process payments by cash / credit cards / vouchers / automatic debits. Ensure awareness and vigilance at all times of security in the store without negligence.

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