54 Retail Services jobs in Kuwait

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationship with customers and create future potential selling opportunities
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
• Think hybrid by leveraging all type of point of sales online and offline.
• Team Leadership and Development
• Provide a clear vision to the team about the business and store s vision and key directions
• Identify, recruit, develop and retain strong talents
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote growth mindset by leveraging the Group s available learning tools and platforms an constantly monitor the team s development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Company Industry

• Retail

Department / Functional Area

• Store Operations (for Retail Industry)

Keywords

• Store Manager

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• Abu Dhabi , Al Ain - United Arab Emirates (UAE)

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For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. Sustainability is at the core of the Group s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members Define, execute and monitor the store action plan to achieve sales targets and KPIs. Manage the customer database to build strong relationship with customers and create future potential selling opportunities Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Think hybrid by leveraging all type of point of sales online and offline. Team Leadership and Development Provide a clear vision to the team about the business and store s vision and key directions Identify, recruit, develop and retain strong talents Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams. Act as a coach for the team members and promote growth mindset by leveraging the Group s available learning tools and platforms an constantly monitor the team s development plans and professional growth. Ensure performance improvement plans are discussed and documented in a transparent manner. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. Company Industry Retail Department / Functional Area Store Operations (for Retail Industry) Keywords Store Manager Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Store Manager Jobs also searched

Abu Dhabi , Al Ain - United Arab Emirates (UAE)

#J-18808-Ljbffr

P

OSITION OBJECTIVE
- chieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
- mplement operating procedures at the store as per the company and Brand standards
- romote the Loyalty Program of the company for maximizing loyalty and repeat sales
- rovide feedback to the Area Manager and Operations Manager with regards to employees and products K

ey Responsibilities
- rief and guide the staff on achievement of the daily / weekly / monthly sales target
- ust be fashionable / well-groomed and possess up-to-date product knowledge to ensure mínimal stock loss
- aintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
- nsure mínimal stock loss manage stockrooms
- mplement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
- pply creative techniques to achieve / exceed the store sales target
- nsure has the required stock levels to maximize the sales
- eekly audit the store administration and resolve discrepancies if any
- anage the daily roaster, leave and grievances of the retail staff
- aintain the visual merchandising standards at the stores all the time as per set VM standards
- romote the Club Apparel Loyalty Program of the company for repeat sales
- upervise the store and provide feedback to the Area Manager with regards to the employees and products
- nsure awareness and vigilance at all times of security in the store without any negligence
- ust be updated about the various brands of the group for suggestive selling to the customers
- nd to end store operations responsibility

This is your opportunity to become a core part of On’s Retail team and take on the responsibility to lead On's first location in Kuwait.

On will rely on you to help co-define the various store operation processes ahead of the opening. That includes supporting our Talent team in hiring a dream team of service-minded Sales Advisors who will under your leadership run the store on a daily basis.

Once the doors have opened, you will be in charge of the store's overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory to IT systems to customer flows, as well as all internal team related responsibilities and external partnerships (e.g. community building).

Your team:

As you might expect from a young consumer brand, On store is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

More about on store teams in this video Meet The Retail Store Team

Your mission:

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
• Hire & Manage schedules for all store advisors, collaborate with our Human Capital team for talent management & development (e.g. recruiting, onboarding, performance management, training and career progression).
• Establish and build external partnerships to boost community engagement.
• Take responsibility and create business drivers for store performance and monitoring of relevant store KPIs.
• Oversee inventory management and BoH (Back-of-House) processes and FoH (Front-of-House) operations for exceptional customer service.
• Support piloting, innovation and implementation of new retail solutions.
• Execute product strategy and work closely with our sales planning and retail marketing team for optimize sales funnel & visual merchandising.
• Responsible for overall store compliance to ensure brand standards and company policies are implemented.

Your story:

• 3+ year of experience within a retail sport industry on a similar role.
• Strong communication and interpersonal skills.
• Ability to take initiative, learn quickly, and work both independently and as part of a team.
• Eye for maintaining outstanding store condition.
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business.
• Experience using Data visualization tool (such as Cegid, SAP Retail, Sales Force).
• Ability to read, write and speak English fluently.
• Engagement with sports communities.

What’s next?

If you’re proud of your past successes, but your future excites you more, then let us be a part of it—apply Now!

NOTE — Only shortlisted applicants will be contacted. Thank you for your interest in joining our team.

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Get AI-powered advice on this job and more exclusive features.

This is your opportunity to become a core part of On’s Retail team and take on the responsibility to lead On's first location in Kuwait.

On will rely on you to help co-define the various store operation processes ahead of the opening. That includes supporting our Talent team in hiring a dream team of service-minded Sales Advisors who will under your leadership run the store on a daily basis.

Once the doors have opened, you will be in charge of the store's overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory to IT systems to customer flows, as well as all internal team related responsibilities and external partnerships (e.g. community building).

Your team:

As you might expect from a young consumer brand, On store is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

More about on store teams in this video Meet The Retail Store Team

Your mission:

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
• Hire & Manage schedules for all store advisors, collaborate with our Human Capital team for talent management & development (e.g. recruiting, onboarding, performance management, training and career progression).
• Establish and build external partnerships to boost community engagement.
• Take responsibility and create business drivers for store performance and monitoring of relevant store KPIs.
• Oversee inventory management and BoH (Back-of-House) processes and FoH (Front-of-House) operations for exceptional customer service.
• Support piloting, innovation and implementation of new retail solutions.
• Execute product strategy and work closely with our sales planning and retail marketing team for optimize sales funnel & visual merchandising.
• Responsible for overall store compliance to ensure brand standards and company policies are implemented.

Your story:

• 3+ year of experience within a retail sport industry on a similar role.
• Strong communication and interpersonal skills.
• Ability to take initiative, learn quickly, and work both independently and as part of a team.
• Eye for maintaining outstanding store condition.
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business.
• Experience using Data visualization tool (such as Cegid, SAP Retail, Sales Force).
• Ability to read, write and speak English fluently.
• Engagement with sports communities.

What’s next?

If you’re proud of your past successes, but your future excites you more, then let us be a part of it—apply Now!

NOTE — Only shortlisted applicants will be contacted. Thank you for your interest in joining our team.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management, Sales, and Customer Service
• Industries Retail

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Store Manager - MAC - Jahra - Kuwait

MAC (Make-up Art Cosmetics), a leading brand of professional cosmetics, was created in Canada. M.A.C's popularity has grown through a tradition of word-of-mouth endorsement from makeup artists, models, photographers and journalists around the world. The dedication to our pro roots can be seen in the extensive range of colors, formulas, finishes and tools.

You will be responsible for ensuring that all our customers enjoy the M.A.C retail experience. A natural leader, you will champion your team to provide high levels of customer service and to increase sales, maximizing their potential through in-store training, motivation, coaching, development, performance management and appraisals. An experienced operator, you will be responsible for reducing stock loss and managing controllable costs. Responsibilities: • Ensure high levels of customer service • Lead and motivate the team • Conduct in-store training and development • Manage performance and appraisals • Reduce stock loss and manage costs

Minimum Requirements: • Strong leadership skills • At least 3 years' retail store management experience at a senior level • English and Arabic language skills (essential) • Commercial awareness About The Company: M.H. Alshaya is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Mothercare, H&M, Debenhams, American Eagle Outfitters, Harvey Nichols, Boots, Starbucks, The Cheesecake Factory, Vision Express, M.A.C, Victoria’s Secret, Pottery Barn and Office Depot. The company operates more than 2,400 stores across 7 divisions: Fashion & Footwear, Food, Health & Beauty, Optics, Pharmacy, Home Furnishings and Office Supplies.

Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.

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This is your opportunity to become a core part of On’s Retail team and take on the responsibility to lead On's first location in Kuwait.

As one of the first hires of the Kuwait store team, On will rely on you to help co-define the various store operation processes ahead of the opening. Once the doors have opened, you will be in charge of the store's overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.

Your Team:

As you might expect from a young consumer brand, the On store is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. More about on store teams in this video Meet The Retail Store Team

Your Mission:

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
• Support staff planning and hiring to build a high performing team.
• Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed.
• Support monitoring of store key performance indicator to track healthiness of business operations.
• Support FoH (Front-of-House) operations to ensure that exceptional service is provided to each and every customer.
• Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements.
• Act as in-store troubleshooting expert for On’s systems and processes.
• Act as the SME for store finance processes.

Your Story:

• 4+ years of experience in a customer-focused setting including 1-year managerial responsibilities.
• Operational retail experience in a sports, tech and / or fashion environment is a strong plus.
• A collaborative team player with strong interpersonal, hospitality and communication skills.
• Experience providing interactive and meaningful experience to customers and team members.
• An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.
• Ability to read, write and speak English fluently.
• Ability to work weekends, evenings and holidays as needed.
• Engagement with sports communities.

What’s next?

If you’re proud of your past successes, but your future excites you more, then let us be a part of it—apply Now!

NOTE — Only shortlisted applicants will be contacted. Thank you for your interest in joining our team.

#J-18808-Ljbffr

Join to apply for the Store Manager | Sports | Kuwait role at GMG .

About GMG
GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About The Role
The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation, and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities:

1. Communicates store targets to the team and drives sales to achieve financial objectives.
2. Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft policies.
3. Oversees all point of sales activities, including sales transactions, customer orders, payments, inventory updates, service, returns, refunds, and consumer feedback.
4. Manages cash transactions, petty cash, POS cash elements, and change floats.
5. Conducts regular audits of store administration, assists with stock counts and spot checks.
6. Handles customer complaints and feedback professionally and promptly.
7. Tracks and evaluates brand sales performance, researches market trends, and proposes strategies to increase sales and profitability.
8. Analyzes sales reports, maximizes stock potential, and reports on new and core collections performance.
9. Maintains high standards for window and in-store displays per merchandising guidelines.
10. Oversees inventory management, including stock availability, order management, and stock movement within the store.
11. Ensures accurate stock management, including stock aging, loss, and space management.
12. Coordinates with facilities for repairs or replacements, supporting maintenance standards to optimize asset life.
13. Maintains appropriate staffing levels, prepares schedules, and ensures shift coverage.
14. Considers seasonal peaks and promotional events in forecasting and staffing.
15. Trains the team in inventory management techniques, including inbound goods, receiving, stocking, and discrepancy management.

Qualifications:

• Fluent in English (written and spoken).
• Industry expertise.
• Product/Category knowledge.
• Retail experience in GCC.

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Join to apply for the Store Manager - Carolina Herrera role at Chalhoub Group .

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About Chalhoub Group

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has curated a portfolio of over 10 owned brands and works with more than 400 international luxury brands across fashion, beauty, jewelry, watches, eyewear, and art de vivre categories. The Group is committed to innovation, sustainability, diversity, and delivering seamless omnichannel experiences through over 950 stores, online platforms, and mobile apps.

What You'll Be Doing

• Lead by example and embody the brand's values in all interactions.
• Define, execute, and monitor the store action plan to meet sales targets and KPIs.
• Manage the customer database to build relationships and identify sales opportunities.
• Stay updated on trends, products, and competitors, sharing feedback with relevant teams.
• Leverage both online and offline sales channels.
• Provide team leadership and development, set a clear vision, and recruit and retain talent.
• Create a positive, trust-based work environment and advocate for employee feedback.
• Coach team members, promote growth, and monitor professional development.
• Discuss and document performance improvement plans transparently.

What We Can Offer You

We offer enriching experiences, learning opportunities, internal mobility, and a competitive benefits package including health care, education contributions, flexible working, and employee discounts.

Our Commitment to Diversity

We value diversity and inclusion, welcoming applicants regardless of gender, age, race, religion, nationality, or disability.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail, Luxury Goods, Jewelry

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