59 Retail Positions jobs in Salwa

Come Join The World’s Most International Company

DHL Express has anopening for a Retail Supervisor in Kuwait . In this role, you will contribute to the success of the business by delivering exceptional customer service and ensuring all customer needs are met efficiently and professionally. Join us in our mission to create the best day, every day.

As a Retail Supervisor, you will be responsible for overseeing the performance of your team, monitoring daily activities, and maintaining consistently high standards of service and customer experience. You will also be tasked with achieving revenue and shipment targets by coaching your team to effectively promote and sell DHL’s products and value-added services.

Key Responsibilities:

Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards. Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency. Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets. Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment. Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives. Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement. Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity. Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits. Cultivating retail partnerships to enhance market presence. Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities. Promote a proactive work environment that encourages teamwork and optimal performance. Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance. Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence. Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols. Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries. Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues. Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.

Qualifications & Requirements:

Bachelor’s Degree or equivalent experience/qualification. Minimum of 3-4 years of experience in retail sales role. Strong people management and coaching skills. Strong mathematical and analytical skills .

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Are you a visionary leader ready to drive our company's success to new heights? We are looking for an exceptional individual to join our team as

Brand Manager

in Kuwait. In this key role, you will be responsible for overseeing and managing all aspects of the company's operations within the country. We are seeking a visionary leader with a sharp attention to detail, outstanding leadership capabilities, and the ability to collaborate effectively with Heads of Departments and other stakeholders. As a vital member of our leadership team, you will play a crucial role in shaping our operations, driving growth, and leading a talented team toward achieving our ambitious objectives. Key Responsibilities: Strategic Responsibilities: Support the development and implementation of the retail business and brand portfolio strategy. Present weekly, monthly, and quarterly business review reports with recommendations for performance improvement. Prepare and refine the overall budget, including sales budget and forecast. Monitor cost-to-revenue ratios to control expenses. Ensure the brands' image, standards, and guidelines are maintained across all stores. Continually identify opportunities to improve the business of existing accounts and propose new ones within assigned malls and areas of responsibility. Gather market intelligence and provide feedback to the retail committee to stay ahead of competition and gain market share. Functional Responsibilities: Sales: Maximize sales in all stores and kiosks through coaching and performance management of store teams. Review sales improvement practices, plans, and initiatives to identify additional opportunities for increasing sales. Review sales budget and propose incentive plans. Ensure timely handling and communication of issues, ideas, and recommendations from stores. Plan and execute motivational activities to engage the team and achieve financial objectives. Cost Control: Monitor, review, and control costs, including manpower, marketing, and operational expenses. Establish processes and controls to minimize stock loss. Marketing: Develop the annual marketing plan in line with the brands' and commercial strategy. Ensure implementation of promotional activities and directives across stores. Monitor campaign execution and provide feedback for improvements. Stay updated on market trends and competitor activities. Conduct market research to determine market requirements and review marketing channels. Operations: Establish processes, workflows, and procedures to ensure quality in retail outlets. Conduct regular store visits to monitor performance, staffing levels, customer service, and cleanliness. Supervise and drive turnaround in performance for low-performing outlets and brands. Maintain partner relations with shopping malls, retailers, and distributors. Develop the retail network through communication and relationship building. Manage general management services such as legal, license renewals, financial audits, tax filing, labor law implementations, employee visas, warehouse, and office management. Stock Management: Coordinate with the warehouse and perfume factory for product supply based on sales volume. Collaborate with the purchase and warehouse functions for accurate and timely distribution. Implement policies on product handling and loss prevention. Manage stock and distribution in the assigned territory. Training: Develop and maintain the highest standards of brand training. Cascade brand philosophy, product knowledge, and new launch information to retail teams. Develop area managers and provide on-the-floor coaching for supervisors and their teams. People Development: Develop innovative teams and guide them to perform at their optimal potential. Conduct performance evaluations and promote ongoing training and development. Provide leadership and a channel for escalations. Communicate organizational changes and facilitate effective change management. Compliance and Legal Matters: Ensure compliance with local regulations, labour laws, and retail industry standards. Address any legal or compliance issues promptly and proactively. Store Openings, Relocations & Revamping: Collaborate with brand teams to develop and execute comprehensive plans for new store openings. Develop and execute plans for new store openings, including site selection, lease negotiations, and store launch activities. Develop relocation strategies to minimize disruption to operations and ensure a smooth transition. Analyze store performance and customer feedback to identify areas for improvement and revamping opportunities. Provide guidance and support to the store management team during the opening, relocation & revamping process. Qualifications and Experience: Bachelor's degree in business administration, Retail Management or a related field (MBA preferred). Proven experience in senior management within the beauty or retail industry. Demonstrated track record of achieving sales targets and driving business growth. Familiarity with both online and offline retail channels.

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Greeting and welcoming customers who visit the COMPANY retail center. Communicate with customers, understand their needs, propose the right product, and provide the price of service. Prepare Airway bills and invoices for packages as per the COMPANY standard airway bill creation procedures. Ensure proper packaging, weighing the package, labeling, and inspecting the contents to ensure that they are not restricted or prohibited for the mode of transportation. Ensure customers are updated on COMPANY liability of carriage and/or insurance offered/sold to the customer. Understand and abide by the retail discounting policy and maintain proper approvals and records for any additional discounts offered. Ensure cash and card payments are processed, and receipts are raised and given to customers. Ensure daily cash collected is remitted to finance on a daily basis. Prepare necessary manifests for any shipments received/handover from/to the operation/courier. Deliver hold-at-location shipments to customers. Verify the identity of the customer receiving the package with the details mentioned on the airway bill; a copy of identification must be retained and filed. Ensure proof of delivery (POD) is physically signed and other information is properly filled by the receiver of every shipment delivered from retail. Ensure proper filing of all retail documents as per COMPANY procedures and maintain all file registers and archiving as per policy. Ensure all HAL shipments are scanned daily and are moved as per day trays or racks. Ensure scan compliance is maintained as per standards by having all appropriate scans performed at the retail center (Proof of Pick up, HAL, re-route, refused, RTS, comments, retail PMX, etc.). Ensure necessary retail supplies are maintained and ordered as per the minimum and maximum levels. Ensure any marketing or retail promotions are displayed and promoted to walk-in customers as per guidelines provided. Ensure to provide any daily, weekly, or monthly reports assigned in a timely manner. Ensure cross-selling or upselling products and services to achieve the retail cash targets. Ensure all retail equipment is carefully handled and in working condition at all times; any equipment failures need to be reported, and repairs or replacements need to be coordinated in a timely manner. Accommodate, log, and/or escalate customer complaints to the relevant departments and ensure customer satisfaction. Handle all retail tickets and ensure closure of tickets with resolutions as per set standards and targets. Ensure cleanliness, safety, and security of the retail at all times. Report any incidents at the retail to the immediate supervisor and prepare the incident report. Perform any other assignments as required/requested by your supervisor or manager.

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BYJU’S Learning App - One of The World’s Leading EdTech Company is now hiring for immediate placement across the GCC. We are looking for Retail Marketing who has a flare for sales and are quick learners with strong negotiation skills.

Job Responsibility:
Setting up kiosk activities
Revenue generation through bulk sales
Conducting promotional activity
Disseminate product samples, brochures, flyers
Visiting schools/corporate/communities to conduct quiz if required.

Remuneration : Minimum KWD 350 per month + Incentives + many other benefits based on qualification and experience

**Job Types**: Full-time, Permanent

**Salary**: From KD350.000 per month

Ability to commute/relocate:

- Kuwait City: Reliably commute or planning to relocate before starting work (required)

Responsibilities

• Supply & Demand, Marketing and Category Management functions
• Periodically review commercial performance (sales, inventory level, margins.)
• Support Category Management in the negotiation with local suppliers
• Logistics strategy
• Promotions
• Merchandising, forecasting and sourcing for new shops openings
• Supervise Supply & Demand processes to ensure effective forecasting and ordering, for an optimal supply
• Continual Monitoring of the Shop Merchandising
• Evaluating of Layout Plan (per category and brands)
• Level of pricing (Price survey to be organised according to global efforts)

Sourcing, Supply and Demand, Merchandise, Layout, Promotions, Retail, Shops

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Overview

We are hiring a Salesman to join our Team in Kuwait. The ideal candidate will lead and oversee all aspects of retail operations, ensuring alignment with the company’s strategic goals and customer experience standards. Duties and Responsibilities

Implement policies & procedures and organization structure for an assigned operating unit within the corporate policy framework. Ensure compliance of the operation unit’s short-term & long-term goals with overall corporate objectives. Plan, supervise & monitor all assigned work unit activities through subordinate managers to ensure a cohesive operational unit. Monitor daily activities of all stores. Provide support to any number of projects from an operational and resource standpoint. Monitoring availability & flow of personnel and hiring in coordination with HR Dept., motivating & assigning teams to projects. Drive initiatives in the management team & organizationally that contribute to long-term operational excellence. Delegate responsibility effectively. Use financial reports to identify performance opportunities in all stores. Coordinate with the marketing department. Regarding the marketing year’s calendar setup. Conduct meetings with the brand managers on a regular basis. Submit a monthly progress report on all activities of all brands to top management. Submit reports on overall performance on sales & targets. Review financial statements and duties. Skills & Abilities

Must have accounting and financial knowledge. Education

Bachelor’s degree in Business, Fashion Merchandising, or a managerial or economics. Apply For This Job

Name * Email * Phone * Attach Resume * No file chosen Browse

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Responsibilities

Supply & Demand, Marketing and Category Management functions Periodically review commercial performance (sales, inventory level, margins.) Support Category Management in the negotiation with local suppliers Logistics strategy Promotions Merchandising, forecasting and sourcing for new shops openings Supervise Supply & Demand processes to ensure effective forecasting and ordering, for an optimal supply Continual Monitoring of the Shop Merchandising Evaluating of Layout Plan (per category and brands) Level of pricing (Price survey to be organised according to global efforts) Sourcing, Supply and Demand, Merchandise, Layout, Promotions, Retail, Shops

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Boutiqaat's Korea Town concept is fast-paced, high-impact, and deeply rooted in customer experience. Are you the kind of person who thrives on turning chaos into order, spotting inefficiencies before they become problems, and making sure that literally everything is in the right place at the right time? If your answer is yes, you might be the Operations Specialist we’re looking for. We’re looking for an Operations Specialist who thrives on detail, lives for structure, and knows how to make complex processes run smoothly. In this role, you won’t just handle backend tasks; you’ll drive accuracy, coordination, and momentum across every function. This is your opportunity to bring structure to scale and contribute directly to the heartbeat of one of the region’s most dynamic retail environments. What You’ll Be Doing: Keep stock flowing and balanced across our online and offline platforms like a pro. Conduct regular in-store stock checks and reconcile discrepancies like a detective with a barcode scanner. Help develop strategies to clear out slow-movers and give stale stock a graceful exit. Being the gatekeeper of our ERP system, ensuring every product lives its best digital life from launch to retirement. Apply product updates, price changes, and promo bundles like a true system alchemist. Ensure cross-platform data consistency so customers always get what they came for. Collaborate with Sales, Content, and

Field: Business & Consumer Sales
Contract Type: Full Time - Permanent

The Company:
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Responsible for achieving Ooredoo sales targets through efficient and prompt management of Ooredoo stores franchise.
• Ooredoo Kuwait has expanded its Franchise footprint dramatically with future expansions within OK commercial arms. The business is expanding through different channels/formats.

Key Accountabilities:

• Visit each shop at least twice a week and report to Sr. Manager, Retail Zone anomalies, issues, initiatives, actions related to the shop.
• Manage the day-to-day relationship with the Franchise Shops Managers.
• Ensure proper implementation of promotion, procedures, and campaigns in his area.
• Accountable for the overall performance of the Franchise Shops under his area to ensure achievement of Retail sales targets.
• Cascade company objectives, strategies and communications to the direct reports and front liners.
• Provide leadership and guidance to the Retail Shops Managers in order to achieve Sales targets.
• Work in accordance with the guidelines set by the Sr. Manager, Zone to meet and stretch Franchise Shop sales targets.
• Ensure that all shops which is part of the zone maintain the highest level of professional, and best look and feel of Ooredoo.
• Assist in interviewing staff before appointment by the Franchisee, will have the opinion to reject the hiring.
• Fill the gaps in any training that is required by any of the stores and cascade the training to the Branch managers.
• Proactively manage and motivate Branch Managers & front liners to be highly professional and results oriented to ensure that the Group delivers the optimum and agreed levels of contribution to Ooredoo Telecom’s revenue.
• Ensure Individual Development Plans (IDP) are completed for all staff in his area in accordance with Ooredoo Telecom policy.
• Improve Franchise Shop staff performance through personal coaching and identifying training and development needs.
• Conduct Quarter and annual performance appraisals (Performance Management System) and Improve employee satisfaction and retention through implementation of plans to encourage teamwork.
• Focus on weakens point of each Branch Manager through the monthly MS & VOCE reporting, push the staff to change their behaviour and encourage the CHANGE atmosphere as per OK policies.
• Ensure objectives set are monitored and achieved.
• Make sure all Branch Managers are fully informed on the target on monthly basis and ensure that customer care is top priority.
• Coach, Counsel, Discipline, and train Branch Managers.
• Help, Drive, Motivate and encourage Branch Managers to achieve the sales target assigned to their Branches.
• Ensure that the KYC (Know Your Customer) standards are followed and imposed by Branch Managers on their staff.
• Make periodically Area Managers appraisals.
• Preside over Area Managers meetings.
• Relation management with franchisee to ensure all requests and requirements are met in timely matter to support franchisee operations.
• Work closely with their counter parts of area managers in the franchise to constantly thrive at improving the customer experience and achieving the sales target.
• Develop a direct relationship with franchisee store managers and staff to ensure that the supervision from Ooredoo is constantly available.
• Build performance management cycle with the franchisees on weekly basis to ensure that the targets are achieved.
• Tries to allocate new location as per Capillarity/required locations by the Business heads.
• Improve customer feedback ratings in his area through the proactive implementation of customer service programs and guidelines.
• Ensure customer satisfaction and problems solving in his area.
• Ensure proper stock management and proper stock forecast for the area assigned.
• Ensure sufficient POS materials are available in all stores and the most updated materials of Ooredoo products and offers are available on stores on a timely matter.
• Maintain general inventory check of the branch on regular basis.
• Ensure that sufficient inventory is available at the store on daily basis to avoid being “OUT OF STOCK”. Responsible to take projects as assigned by the Sr. Director with successful and timely project completion.
• Suggest adjustment of Retail shop processes, systems and operations to ensure their effectiveness.
• Devise, recommend and gain approval for an effective retail marketing actions and sales strategy, ensuring it is consistent with Ooredoo business requirements.
• Collect and communicate inputs from front liners regarding market and competition to ensure Retail stay competitive in the market.
• Suggest whenever it is possible new location and help sourcing new locations.
• Sales Targets Achievement (Post-paid, Prepaid, Data, Services, Rate Plans, Cross Selling and Upselling, etc…)
• Quality of Acquisition Revenue (Revenue contribution to the acquired customers in retail)
• Mystery Shop Score
• SAF Collection Target
• New type of KPI’s might be introduced as business need require.
• Contribute to the Business & Consumer Sales Division communication plan through attendance of regular team meetings, the preparation of a weekly status report and attendance at team events whenever it is required.
• Contribute to assigned tasks by Sr. Manager, Zone which is related to retail business and effectively achieve planned objectives.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Share knowledge and expertise with peers and Retail Shop employees.

Qualifications & Requirements:

• Bachelor's degree in business management or similar discipline from a recognized tertiary institution.
• 5 years of experience based on progression ladder preferred in telecom retail.
• 3 years at a senior sales management level.

Other Information:

• Strong knowledge of local market conditions and potential target market/ customers and sales techniques.
• Creative, innovative mind-set.
• Strong relationship management and staff coaching skills.
• Effective verbal/written communication in both Arabic and English.
• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
• Expert in MS Office.
• Knowledge of the telecommunications industry including knowledge of mobile products and services.
• Demonstrated expertise in business network operations.

Note: you will be required to attach the following:
1. Resume / cv

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