61 Retail IT jobs in Kuwait
Retail Executive
Posted 18 days ago
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Job Description
Greeting and welcoming customers who visit the COMPANY retail center.
Communicate with customers, understand their needs, propose the right product, and provide the price of service.
Prepare Airway bills and invoices for packages as per the COMPANY standard airway bill creation procedures.
Ensure proper packaging, weighing the package, labeling, and inspecting the contents to ensure that they are not restricted or prohibited for the mode of transportation.
Ensure customers are updated on COMPANY liability of carriage and/or insurance offered/sold to the customer.
Understand and abide by the retail discounting policy and maintain proper approvals and records for any additional discounts offered.
Ensure cash and card payments are processed, and receipts are raised and given to customers.
Ensure daily cash collected is remitted to finance on a daily basis.
Prepare necessary manifests for any shipments received/handover from/to the operation/courier.
Deliver hold-at-location shipments to customers.
Verify the identity of the customer receiving the package with the details mentioned on the airway bill; a copy of identification must be retained and filed.
Ensure proof of delivery (POD) is physically signed and other information is properly filled by the receiver of every shipment delivered from retail.
Ensure proper filing of all retail documents as per COMPANY procedures and maintain all file registers and archiving as per policy.
Ensure all HAL shipments are scanned daily and are moved as per day trays or racks.
Ensure scan compliance is maintained as per standards by having all appropriate scans performed at the retail center (Proof of Pick up, HAL, re-route, refused, RTS, comments, retail PMX, etc.).
Ensure necessary retail supplies are maintained and ordered as per the minimum and maximum levels.
Ensure any marketing or retail promotions are displayed and promoted to walk-in customers as per guidelines provided.
Ensure to provide any daily, weekly, or monthly reports assigned in a timely manner.
Ensure cross-selling or upselling products and services to achieve the retail cash targets.
Ensure all retail equipment is carefully handled and in working condition at all times; any equipment failures need to be reported, and repairs or replacements need to be coordinated in a timely manner.
Accommodate, log, and/or escalate customer complaints to the relevant departments and ensure customer satisfaction.
Handle all retail tickets and ensure closure of tickets with resolutions as per set standards and targets.
Ensure cleanliness, safety, and security of the retail at all times.
Report any incidents at the retail to the immediate supervisor and prepare the incident report.
Perform any other assignments as required/requested by your supervisor or manager.
#J-18808-LjbffrRetail Executive
Posted 4 days ago
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Retail Director
Posted today
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Job Description
**Job Title**: Retail Director
- Requirement open for all nationals (Arabs & Foreign).
- Possess a degree in Business Administration/ Economics.
- 10 years of experience in sales management.
- Proven experience in a senior management role within a large or multi-site retail business.
**Report To**: CRO
A Retail Director plans and coordinates the activities of a sales team, controls product distribution, monitors budget achievement, lead and motivate personnel, and prepare sales forecasts.
**Key Responsibilities**
- To develop a retail strategy that supports the segment priorities and introduce an implementation plan to support the strategy that is measurable.
- Track the performance of the retail business and evolve key priorities in line with performance.
- Fully accountable for trading margin budget
- Develop a clear merchandising strategy - for the retail
- Identify growth and new business investment opportunities in coordination with CRO
- Drive optimal trading margin through detailed analysis of category performance on a unit by unit basis.
- Attend monthly financial reviews to present monthly results against targets set and to outline actions required to improve performance.
- Provide leadership and guidance to country managers to ensure that each country functions efficiently
- Identifying opportunities to improve operations and customer service in stores
- Provide management with variant analysis for retail operations, forecast on weekly base
- Overseeing inventory management, including stock, supply, special orders etc.
- Exercise functional and technical supervision over Country managers, Country Retail Manager and VM Managers.
Retail Sales Supervisor
Posted 6 days ago
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Job Description
Join to apply for the Retail Sales Supervisor role at DHL Express
Join to apply for the Retail Sales Supervisor role at DHL Express
Come Join The World’s Most International Company
DHL Express has anopening for a Retail Supervisor in Kuwait . In this role, you will contribute to the success of the business by delivering exceptional customer service and ensuring all customer needs are met efficiently and professionally. Join us in our mission to create the best day, every day.
As a Retail Supervisor, you will be responsible for overseeing the performance of your team, monitoring daily activities, and maintaining consistently high standards of service and customer experience. You will also be tasked with achieving revenue and shipment targets by coaching your team to effectively promote and sell DHL’s products and value-added services.
Key Responsibilities:
- Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards.
- Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency.
- Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets.
- Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment.
- Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives.
- Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement.
- Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity.
- Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits.
- Cultivating retail partnerships to enhance market presence.
- Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities.
- Promote a proactive work environment that encourages teamwork and optimal performance.
- Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance.
- Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence.
- Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols.
- Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries.
- Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues.
- Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.
- Bachelor’s Degree or equivalent experience/qualification.
- Minimum of 3-4 years of experience in retail sales role.
- Strong people management and coaching skills.
- Strong mathematical and analytical skills .
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Sales and Business Development
- Industries Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at DHL Express by 2x
Sign in to set job alerts for “Retail Sales Supervisor” roles. Urgently Hiring: Store Incharge & Reception Sales Execuive Digital Sales Manager - Kuwait and Qatar Embedded IoT / Edge Solutions Sales Representative, Manager and DirectorWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrRetail Sales Supervisor
Posted 7 days ago
Job Viewed
Job Description
DHL Express has anopening for a Retail Supervisor in Kuwait . In this role, you will contribute to the success of the business by delivering exceptional customer service and ensuring all customer needs are met efficiently and professionally. Join us in our mission to create the best day, every day.
As a Retail Supervisor, you will be responsible for overseeing the performance of your team, monitoring daily activities, and maintaining consistently high standards of service and customer experience. You will also be tasked with achieving revenue and shipment targets by coaching your team to effectively promote and sell DHL’s products and value-added services.
Key Responsibilities:
- Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards.
- Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency.
- Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets.
- Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment.
- Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives.
- Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement.
- Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity.
- Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits.
- Cultivating retail partnerships to enhance market presence.
- Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities.
- Promote a proactive work environment that encourages teamwork and optimal performance.
- Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance.
- Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence.
- Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols.
- Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries.
- Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues.
- Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.
- Bachelor’s Degree or equivalent experience/qualification.
- Minimum of 3-4 years of experience in retail sales role.
- Strong people management and coaching skills.
- Strong mathematical and analytical skills .
Retail Sales Supervisor
Posted 6 days ago
Job Viewed
Job Description
Retail Sales Supervisor
role at
DHL Express Join to apply for the
Retail Sales Supervisor
role at
DHL Express Come Join The World’s Most International Company
DHL Express has anopening for a Retail Supervisor in Kuwait . In this role, you will contribute to the success of the business by delivering exceptional customer service and ensuring all customer needs are met efficiently and professionally. Join us in our mission to create the best day, every day.
As a Retail Supervisor, you will be responsible for overseeing the performance of your team, monitoring daily activities, and maintaining consistently high standards of service and customer experience. You will also be tasked with achieving revenue and shipment targets by coaching your team to effectively promote and sell DHL’s products and value-added services.
Key Responsibilities:
Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards. Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency. Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets. Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment. Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives. Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement. Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity. Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits. Cultivating retail partnerships to enhance market presence. Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities. Promote a proactive work environment that encourages teamwork and optimal performance. Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance. Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence. Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols. Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries. Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues. Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.
Qualifications & Requirements:
Bachelor’s Degree or equivalent experience/qualification. Minimum of 3-4 years of experience in retail sales role. Strong people management and coaching skills. Strong mathematical and analytical skills .
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at DHL Express by 2x Sign in to set job alerts for “Retail Sales Supervisor” roles.
Urgently Hiring: Store Incharge & Reception Sales Execuive
Digital Sales Manager - Kuwait and Qatar
Embedded IoT / Edge Solutions Sales Representative, Manager and Director
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Retail Sales Supervisor
Posted 7 days ago
Job Viewed
Job Description
DHL Express has anopening for a Retail Supervisor in Kuwait . In this role, you will contribute to the success of the business by delivering exceptional customer service and ensuring all customer needs are met efficiently and professionally. Join us in our mission to create the best day, every day.
As a Retail Supervisor, you will be responsible for overseeing the performance of your team, monitoring daily activities, and maintaining consistently high standards of service and customer experience. You will also be tasked with achieving revenue and shipment targets by coaching your team to effectively promote and sell DHL’s products and value-added services.
Key Responsibilities:
Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards. Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency. Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets. Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment. Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives. Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement. Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity. Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits. Cultivating retail partnerships to enhance market presence. Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities. Promote a proactive work environment that encourages teamwork and optimal performance. Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance. Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence. Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols. Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries. Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues. Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.
Qualifications & Requirements:
Bachelor’s Degree or equivalent experience/qualification. Minimum of 3-4 years of experience in retail sales role. Strong people management and coaching skills. Strong mathematical and analytical skills .
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Retail Sales Associate
Posted today
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Job Description
- Greeting customers, responding to questions, improving engagement with our merchandise and providing outstanding customer service.
- Operating our cash registers, managing financial transactions, and balancing drawers.
- Achieving established goals.
- Directing customers to merchandise within the store.
- Increasing in store sales.
- Superior product knowledge.
- Maintaining an orderly appearance throughout the sales floor.
- Introducing promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
**Salary**: KD5,000.000 - KD5,500.000 per month
Ability to commute/relocate:
- Kuwait City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have retail sales experience in Kuwait?
- Are you a gamer? What type of games you play?
Retail Operations Manager
Posted today
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Job Description
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Keep up to date with the upcoming products and available products and have a strong hold over the inventory procedures and implement efficient ways to track and trade the supplies smoothly.
- Help the organization’s processes to remain legally compliant
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
**Requirements and skills**
- Proven work experience as Operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Experience budgeting and forecasting
- Familiarity with business and financial principles
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- Degree in Business, Operations Management or related field
I
**Salary**: From KD1.000 per month
Application Question(s):
- If selected, when will you be able to join?
- What is your current salary?
- What is you minimum salary expectation?
**Experience**:
- Operations Manager: 3 years (required)
Executive Retail Store
Posted today
Job Viewed
Job Description
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
**The Role:
- Attend to customers at the Retail Store by handling enquiries, providing information on, and selling Ooredoo Telecom products and services.**Key Accountabilities and Activities:
- Answer customer queries and resolve problems in a professional, courteous manner.
- Provides information on Ooredoo Kuwait products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.
- Sell Ooredoo Kuwait products and services as per Ooredoo Policies and take the opportunity to up-sell, where possible to meet sales targets and objectives.
- Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.
- Follows procedure to activate lines, services and Ported In customer in which ensures mínimal delays in order to meet subscriber expectations.
- Provide subscriber feedback information on issues and concerns about procedures and products to improve customer service.
- Attend all required training courses and maintains up to date knowledge of products, services, systems and work processes necessary to do the job.
- Ensure that all associated paperwork such as contracts, transactions, and correspondence is accurate when servicing customers and scan documents as per the process.
- Participate in regular team meetings and Daily Briefings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement.
- Make sure to retain Customers through the Saver Program as per Retention process
- Assist customers in Redeeming Ooredoo Rewards Programs as per the process.
- Handling High Value customers. (need more details)
- Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.
**Qualifications:
- Strong customer service orientation.
- Good communication, planning and organisational skills.
- Strong interpersonal skills.
- Fluency in written and verbal English and Arabic.
- Good inter-personal and communication skills.
- High School or 2 year diploma in business or a related discipline.
- Computer literate
- MS Office
**Note: you will be required to attach the following**: