53 Restaurant Managers jobs in Kuwait

Under limited supervision of direct reporting authority, run the day-to-day operations of the reporting departments, ensuring that the facilities are properly maintained, incorporating innovative service culture to optimize the Patient/guest experience. Consistently inspects and enforces adherence to the hospital Standards of Excellence, Quality assurance & cost control measures of the departments, in alignment with the vision, mission, and values of the hospital.

Notice Period:

2-3 months Director/Manager:

HR Director Report To:

HR Director Department:

Administration Job Responsibilities:

Ensures the hospitality standards practiced by staff are in alignment and compliance with quality, health, and safety procedures. Acts as a liaison to coordinate the efforts of hospitality departments to optimize guest/patient experience and assist in handling customer complaints. Plans work schedules for individuals and teams and delegates assignments as necessary. Ensures clear and efficient communication and coordination with the departments of the hospital as required. Supervises the accomplishment of patients’ requests & concerns to ensure high levels of guest satisfaction. Plans the inventory needs, monitors, and manages the stock weekly/monthly or as required. Controls consumption of supplies and materials and supervises the stock level of the same. Ensures venues for meetings/events are well maintained with all their equipment and ready for smooth running of events and conferences being held in the hospitals. Identifies issues that jeopardize basic hospitality standards and recommends actions to the Management to address them in a cost-effective manner. Oversees the activities of contracted staff as stipulated in the contract. Studies the market practices in terms of hospitality services and introduces new ones to create a competitive edge. Establishes realistic and challenging operational goals/objectives, prioritizes well, projects needs and resources, anticipates problems, and implements plans, overall leading to a highly performing unit/department. Exercises effective control over subordinates to achieve objectives set; appraises objectively, provides apt feedback, coaches, provides positive reinforcement and recognition appropriately; resolves conflicts. Coordinates effectively with other services/disciplines in a systematic manner. Ensures staff are trained based on identified training needs and measures outcomes/objectives met. Pays careful attention to staff potential and facilitates career path. Manages budgets and financial plans as well as controlling expenditure of the department. Interviews and shortlists candidates in coordination with HR & PCA. Inspects the cleanliness of hospital facilities to ensure quality standards. Ensures safety standards (occupational and patient safety) are complied with. Performs miscellaneous job-related duties as assigned by the Hospital Administration. Education & Experience:

Bachelor’s degree / MBA, Master, or any additional certificates in Hospitality management. At least 5 years’ experience directly related to the duties and responsibilities specified. Skills and Requirements:

Fluent in both conversational and written English. Arabic optional. Customer forward. Tolerance for ambiguity and patience. Good communication skills. Team building—hiring, retaining, developing good people, and nurturing team spirit. Employee development and performance management. Problem-solving skills (conceptual and analytical). Emotional intelligence. Personal competence (self-awareness, self-regulation, and motivation). Social competence (empathy and social skills). Details and results orientation. Efficient and timely decision-making. Project management and execution—delivery. Record keeping. Knowledge of required organizational practices and accreditation standards relevant to the area of work. Knowledge of Kuwait culture. Grip on technical knowledge/domain. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Our expanding company is seeking to hire a restaurant operations manager to join our leadership team. You will be in charge of providing inspired leadership for the operation of one of our organization's business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures. You will also be assisting our Human Resources department with recruiting, when necessary.

This job has been sourced from an external job board.

6 days ago Be among the first 25 applicants IMEA (India, Middle East, Africa)

Kuwait

LE_0165-Grome Marketing (Cyprus) Ltd.

Employee Assignment

Not remote

Full Time

15 July 2025

Responsible for the operational performance of LIXIL-Grohe service providers and overall service excellence in Kuwait. The role involves daily issue resolution, tracking end-to-end conditions, providing technical support to all customer groups, focusing on project channels, managing spare parts stock in/out and forecasting, mitigating business-critical service incidents, and ensuring customer satisfaction. Additionally, the role includes brand reputation management, warranty reporting, handling contracts and invoicing, conducting hands-on service visits to VIP customers and project sites.

Primary Responsibilities Manage daily operations and field service, including team management (task assignment, KPIs, targets) Oversee spare parts stock, tracking, and SAP updates Monitor and report on service partner performance Handle case routing, escalation, assignment, and tracking Conduct service visits to VIP customers and project sites Manage invoicing for spare parts and services Provide technical support on GROHE product portfolio Implement cost-effective service principles (remote support, spare parts first approach, external technician visits) Support service initiatives and the rollout of spare parts sales and distribution Perform other tasks as assigned by the Service Leader for Gulf & Levant regions Qualifications Bachelor's degree in IT or Engineering Engineering background 3-5 years of technical service experience Technical and analytical mindset Proactive attitude, problem-solving skills, results-oriented, independent worker Willingness to learn and strive for excellence, team player Proficient in PC operations, reading electrical schemes, and exploded drawings Experience with CRM, FSM, WMS, and SAP preferred Plumbing expertise is a plus but not mandatory Experience in automotive, heating, or AC service fields Customer-centric, excellent communication skills, ability to handle objections Punctuality and attention to detail Seniority level

Mid-Senior level Employment type

Contract Job function

Other Industries

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Kuwait .

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Long Description Job Summary
To lead the customer Service, Call Center & QC function for the Home Division and to improve customer satisfaction, drive customer loyalty and deliver improved profitability. The development of the Customer Service team is also a key success factor. This key role will provide the daily coaching to drive efficiency in sales and operations and deliver a world class experience for our customers
Job Responsibilities
- Lead and Manage across Customer Service Call Center and Quality Control functions to identify opportunities and implement solutions to improve the customer experience including on-time delivery, responsiveness, quality, after sales and technical support.
- Fully understand all internal and external legislation relevant to the role
- Observe and coach staff to improve standards, knowledge, skills and behaviours
- Provide weekly, monthly reports on the performance of managed functions,
- Ensure quality and consistency in the process of customer handling in the end to end process
- Positively contribute to the overall objective of the customer service index and profit objectives; And to the Process of continuous improvement
- Design & Deliver workshops and trainings for new starters and refreshers training to current staff on regular basis
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Champion opportunities to consistently improve the Quality, deliver an enhanced customer experience at all customer touch points
- Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance the Safat Home Customer Experience.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods
- 10 years retail experience or product knowledge preferred
- Strong organizational skills, detail oriented, and the ability to handle multiple priorities
- Excellent people management skills
- Planning, organising and leadership abilities
- Team player
- Analytical and computer literate
- Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners
- Excellent attention to detail, diligent and methodical approach to work
- Experienced in training, coaching and developing others
- Quality focused and result driven
- Excellent communication skills

Education

Sales Executive Required for Food Service In Shuwaikh

Featured

• 1 year ago

Sales Executive Required for Food Service In Shuwaikh. We are searching for a Sales Executive for Food Service to join our team. • The candidate should have understanding of the Kuwait food market (restaurants and hotels) • Good customer interactions and negotiation abilities • Successful sales track record • Team player • Experience (1-2 years) • Only those who are accessible in Kuwait and have a valid Kuwait driving license should apply. Interested candidates can email their CVs to (emailprotected) .

Salary range: 100-400 Kwd (no link provided with these advertisements).

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Sales Executive Required for Food Service In Shuwaikh

Featured 1 year ago Sales Executive Required for Food Service In Shuwaikh. We are searching for a Sales Executive for Food Service to join our team. • The candidate should have understanding of the Kuwait food market (restaurants and hotels) • Good customer interactions and negotiation abilities • Successful sales track record • Team player • Experience (1-2 years) • Only those who are accessible in Kuwait and have a valid Kuwait driving license should apply. Interested candidates can email their CVs to (emailprotected) . Salary range: 100-400 Kwd (no link provided with these advertisements).

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Job Description:

• Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders
• As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans
• Advocate all Dentsply Sirona values in behaviours and communication
• Manage and coordinate all customer and distributor enquiries
• Manage the processing of quotation and orders
• Manage key elements of the shipping process
• Manage the associated administration ensuring our internal systems are maintained
• Track the delivery of shipments to distributors after despatch of goods, regardless of terms
• Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage.
• Prepare and file customer order reports as necessary.
• Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectiveness
• Manage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business.
• Working and regularly communicating with internal stakeholders on key matters i.e. shipping details, release instructions (Factory, Warehouse, Finance), business critical reporting

Requirements:

Qualifications and Experience

• Previous Customer Service
• Previous experience of managing a diverse team
• Experience of providing Trade Marketing support experience is advantageous
• Microsoft office and ERP systems (experience of Microsoft Dynamics AX and Tally is advantageous)
• Expert knowledge of Microsoft Excel
• Experience with International Trade Finance and International Distribution and Shipping
• Experience with Letter of Credits and associated requirement of documentation etc.
• Administrative experience, specifically with proven record of data entry.
• Experience in Customer Services within a supply chain environment is desirable
• Excellent standard of English is required

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Job Description: Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans Advocate all Dentsply Sirona values in behaviours and communication Manage and coordinate all customer and distributor enquiries Manage the processing of quotation and orders Manage key elements of the shipping process Manage the associated administration ensuring our internal systems are maintained Track the delivery of shipments to distributors after despatch of goods, regardless of terms Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage. Prepare and file customer order reports as necessary. Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectiveness Manage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business. Working and regularly communicating with internal stakeholders on key matters i.e. shipping details, release instructions (Factory, Warehouse, Finance), business critical reporting Requirements: Qualifications and Experience Previous Customer Service Previous experience of managing a diverse team Experience of providing Trade Marketing support experience is advantageous Microsoft office and ERP systems (experience of Microsoft Dynamics AX and Tally is advantageous) Expert knowledge of Microsoft Excel Experience with International Trade Finance and International Distribution and Shipping Experience with Letter of Credits and associated requirement of documentation etc. Administrative experience, specifically with proven record of data entry. Experience in Customer Services within a supply chain environment is desirable Excellent standard of English is required

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(aboutus)

Vignette Collection is a diverse group of luxury hotels with a freshfocus, offering guests a more authentic and thoughtful way to travel.We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.Our hotels are unique in their own right, with their own distinct outlook and story to tell.

(daytoday)

What’s on the menu for your next career move? As our new Food and Beverage Manager, you will be leading the charge to ensure our guests enjoy a truly memorable experience.

Every day is different, but you’ll mostly be:
● Managing, coaching, and developing a team of committed hospitality professionals
● Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them
● Managing food and beverage standards to deliver against our commitment to responsible business practices
● Working closely with the finance team to set, monitor and refine budgets and drive revenue
● Multitasking to oversee multiple food and beverage outlets, meeting rooms, and hotel facilities – as well as a number of managers and supervisors

(requirements)

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
● 4+ years’ related experience, including management experience
● Must speak local language
● Must obtain certifications or permits as required by local governmental agencies.

(benefits)

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

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