41 Reservations Agent jobs in Kuwait

Overview

Reservations Agent (HOT0BXOI) — Job Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Hilton Kuwait, P.O. Box 7887 Faraheel 64009 Kuwait City 7887

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature; you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will need solid problem-solving skills.

• Customer Relationship
• Personal Evolution
• Autonomy
• Administrative Work
• Technical Expertise

• Lead the entire sales cycle
• Achieve monthly sales objectives
• Qualify customer needs
• Negotiate and close contracts
• Master demos of our software

• Bachelor's Degree or higher
• Passion for software products
• Highly creative and autonomous
• Valid work permit for Belgium

• Experience in writing online content
• Additional languages
• Strong analytical skills

• Great team of smart people in a friendly and open culture
• No unnecessary managers or rigid working hours
• No waste of time in enterprise processes; real responsibilities and autonomy
• Expand your knowledge across various industries
• Create content that helps our users daily
• Real responsibilities and challenges in a fast-evolving company

Each employee has the chance to see the impact of their work. You can make a real contribution to the company's success.

Several activities are organized throughout the year, including weekly sports sessions, team-building events, monthly drinks, and more.

This is a full-time position with an attractive salary package.

12 days per year, including 6 days of your choice.

Play any sport with colleagues; the bill is covered.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

• Answer incoming phone calls promptly and professionally, using guest names when possible and routing calls accurately.

• Handle and convert inquiries into confirmed bookings for rooms, spa, restaurants, and in-room dining services.

• Manage and respond to the hotel’s reservations and guest communications email inboxes.

• Run daily reports and distribute to relevant departments including Sales & Marketing and senior leadership.

• Process messages, mobile instant messages, wake-up calls, and facsimiles in a timely and accurate manner.

• Handle guest concerns and complaints with care, in line with Four Seasons policies.

• Contact guests prior to arrival for preferences or special requests, and ensure accurate updates in the system.

• Confirm and guarantee reservations, clear waitlists, and highlight VIP or Special Attention guests.

• Support guest recognition efforts by verifying profiles and flagging return guests.

• Coordinate with Front Desk and Central Reservations to review bookings and resolve inconsistencies.

• Support minor technical issues involving phones, fax machines, or internet services in guest areas.

• Excellent communication skills in both English and Arabic.

• At least two years of experience in a similar role, ideally in a luxury hospitality environment.

• Strong administrative and computer literacy skills.

• A proactive approach, exceptional attention to detail, and a passion for guest service.

• Full board shared accommodation in a high-quality, well-equipped employee compound

• Complimentary stays at Four Seasons properties worldwide

• Regular team-building, social, and sporting events

• Paid annual home leave with airfare

• High-quality staff meals

• Transportation to and from the hotel

• Free Wi-Fi in staff accommodation and shuttle buses

Work Authorization
Work authorization will be provided for the successful candidate.

We look forward to welcoming you to our team!

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

• Update the job card status in SAP, verifying serial number/model number of the unit, warranty validation, making repair estimation, create service orders, identifying non warranty parts, create warranty invoice
• Data admin function is the SAP back office support for each job card opened by call center and walk in customers. They are having a control function of warranty validation, serial check, issue of non-warranty parts, warranty void and so on
• Data admin must ensure all the inputs in job card is correct and there is no jobs pending for creating warranty invoice after delivery. Also keep the records in filing room in a systematic way

• 1 year experience
• Computer skills, knowledge of Excel, Word etc. Good skills on calculation of estimations by adding part price, labor hour charges, transportation and consumable charges