5 Research Analyst jobs in Kuwait

**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
- **Design and conduct analysis for various Customer Care functions resulting in the development of processes and procedures for increasing efficiency, effectiveness, and control to meet customer needs and maintain the quality performance.**:

- **Analyze process outputs both qualitatively and quantitatively to come up with recommendations to improve process performance and stability.**:
**Key Accountabilities & Activities:
- Review the various MIS reports and determine conclusions and recommendation for cause and effect relating to improvement of KPIs. This key activity focuses on solving customer needs and ultimately helps drive growth.
- Produce comprehensive reports detailing the result of all analysis conducted on a monthly/ quarterly basis and present them graphically. These reports are for high management to give them insight into our business performance.
- Produce comprehensive reports for Ooredoo on monthly, quarterly basis and as requested.
- Communicate with team members, conduct acceptance testing, gathering of specifications and prioritization. Each of these tasks is considered an important key project success factor.
- Collect functional requirements from different stakeholders that should be aligned with current processes.
- Formulating Business Case for various care initiatives.
- Build, analyze and interpret statistical models using various tools and techniques such as Pareto, Fish bone, control charts, histogram, scatter diagrams etc.
- Create and conduct presentations so as to convey the results of the various analysis undertaken, addressing a diaspora of audience Provide first line support, configuration and set up to the various operational systems in Customer Care.
- Create, test, administrate and deploy contact center outbound campaigns
- Provide support in developing customized contacts routing scripts on the contact center channels and maintenance of such developed scripts.
- Implementing System Improvements. Implemented solution must deliver the desired outcomes and realize the expected benefits.
- Research, identify and define the business drivers that require a project to be instigated including completion of any PMO documentation.
- Carry out analysis of resource requirements including: Timescales, people, systems requirements, financial commitments and impact to operations regarding service levels, sales volumes, and training requirements.
- Prepare and assess RFP documentation for any external vendors required to assist in a project
- Monitor and report on pre project activities and provide relevant management information.
- Liaise with project sponsor and project team on any task, system or people resource issue that may impact the progress of a project
- Undertake issue investigations that allow alternative approaches to task completion to be considered emanating in the production of an issues log / action plan
- Produce appropriate management information regarding return on investment and achievement of critical success factors on a project post implementation Openly and willingly share with team members.
- Cooperate and work well with team members and others.
- Be a strong team member
- Coach, mentor other junior team members on related concepts so as to facilitate knowledge transfer
- Work independently with users to define concepts and under direction of project managers. Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Handle all duties as directed by supervisor or other superiors.
- Communicate constructively to supervisor.
- Successfully engage in multiple initiatives simultaneously.
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

**Qualifications/Requirements:
- Bachelor degree in business or statistics or IT, Computer science, communication a related discipline from a recognized tertiary institution

**Other Information:
- 3-4 years of experience.
- Ability to opera

**The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

**The Role:
- **Design and conduct analysis for various Customer Care functions resulting in the development of processes and procedures for increasing efficiency, effectiveness, and control to meet customer needs and maintain the quality performance.**:

- **Analyze process outputs both qualitatively and quantitatively to come up with recommendations to improve process performance and stability.**:
**Key Accountabilities & Activities:
- Review the various MIS reports and determine conclusions and recommendation for cause and effect relating to improvement of KPIs. This key activity focuses on solving customer needs and ultimately helps drive growth.
- Produce comprehensive reports detailing the result of all analysis conducted on a monthly/ quarterly basis and present them graphically. These reports are for high management to give them insight into our business performance.
- Produce comprehensive reports for Ooredoo on monthly, quarterly basis and as requested.
- Communicate with team members, conduct acceptance testing, gathering of specifications and prioritization. Each of these tasks is considered an important key project success factor.
- Collect functional requirements from different stakeholders that should be aligned with current processes.
- Formulating Business Case for various care initiatives.
- Build, analyze and interpret statistical models using various tools and techniques such as Pareto, Fish bone, control charts, histogram, scatter diagrams etc.
- Create and conduct presentations so as to convey the results of the various analysis undertaken, addressing a diaspora of audience Provide first line support, configuration and set up to the various operational systems in Customer Care.
- Create, test, administrate and deploy contact center outbound campaigns
- Provide support in developing customized contacts routing scripts on the contact center channels and maintenance of such developed scripts.
- Implementing System Improvements. Implemented solution must deliver the desired outcomes and realize the expected benefits.
- Research, identify and define the business drivers that require a project to be instigated including completion of any PMO documentation.
- Carry out analysis of resource requirements including: Timescales, people, systems requirements, financial commitments and impact to operations regarding service levels, sales volumes, and training requirements.
- Prepare and assess RFP documentation for any external vendors required to assist in a project
- Monitor and report on pre project activities and provide relevant management information.
- Liaise with project sponsor and project team on any task, system or people resource issue that may impact the progress of a project
- Undertake issue investigations that allow alternative approaches to task completion to be considered emanating in the production of an issues log / action plan
- Produce appropriate management information regarding return on investment and achievement of critical success factors on a project post implementation Openly and willingly share with team members.
- Cooperate and work well with team members and others.
- Be a strong team member
- Coach, mentor other junior team members on related concepts so as to facilitate knowledge transfer
- Work independently with users to define concepts and under direction of project managers. Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Handle all duties as directed by supervisor or other superiors.
- Communicate constructively to supervisor.
- Successfully engage in multiple initiatives simultaneously.
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

**Qualifications/Requirements:
- Bachelor degree in business or statistics or IT, Computer science, communication a related discipline from a recognized tertiary institution

**Other Information:
- 3-4 years of experience.
- Ability to opera

VAC9654 - Senior Specialist, Strategy & Business Analysis

Field:

Contract Type:

Full Time - Permanent

Location:

Closing Date:

31-Jul-2025

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

The position entails undertaking project management, analysis, coordination, and is responsible for defining and updating strategies that drive growth for the company along with associated initiatives.

This position will work closely with the Strategy & Business Development unit team and with other divisions in portfolio strategy, financial planning, future trends, new growth opportunities, and competitor analysis.

This position provides a complete range of information and insights support to business managers, including decision support indicators based on targets, actual, assessment etc. to facilitate decision making.

This position will also monitor activities to ensure that they are in line with the agreed Strategy, KPIs, and Business Plan targets and perform various business analysis activities to ensure that Ooredoo Kuwait meets its strategic objectives.

Key Accountabilties & Responsiblities

Support the development and monitoring of the company’s growth strategy and operational excellence based on analysis of industry trends, competitive threats, expansion opportunities and internal performance.

Support the definition of specific, measurable strategic goals for the company.

Support the design of business scaling & revenue growth strategy for Telecom.

Support Strategy & Business Development Director and team members to help set the overall strategic direction of the company, and to design key initiatives including growth strategy and operational excellence

Perform Trends analysis and new growth opportunity / competitor analysis including peers’ performance

Support with business integration & design strategy for revenue increase.

Provide information / trend analysis on emerging global markets.

Analyse commercial trends and performance and interpret them

Assist in the efficient designing / implementation of strategic initiatives.Assist in building, verifying and monitoring Ooredoo Kuwait Business Plan

Assist in building and updating the internal and external environment assessment as part of the strategic cycle

Support the Build-up of the strategic framework and market model and forecastsWork closely with the different teams across the organisation in the support of developing the business strategy and its sets of strategic initiatives.

Support the Business Planning and Strategy Development and cascading business strategy into the operational plans.

Provide reports and presentations for reviews.Deliver analytically rigorous and data-driven insights that assist the company executives in making strategic decisions and drive business prioritisation.

Deliver data-based insights to support actionable strategic direction, corporate prioritisation, and strategy communication (build link with Business intelligence team and finance to get the relevant feed of data and analysis)

Create and manage reporting systems.

Deliver periodic reports on key performance metrics for business parameters.

Set up measures and monitoring mechanisms to regulate and control the Costs initiatives

Conduct regular business and sensitivity analysis and report findings to Department head and leadership

Monitoring, tracking and reporting on the plan KPIs metrics on quarterly basis (and upon significant changes). Updating the plan periodically and report on results.

Analyse market share in value and volume

Analyse competitor activities and their performances

Prepare presentations with inputs and relevant insights to assist the management team in decision making

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications

Bachelor Degree in Business Administration / Management , Economics, Statistics, IT , or any relevant business field

Requirements

3-4 years’ experience with a minimum 3 years’ experience in a related role is mandatory.

Track record in business analysis.

Good knowledge of telecom industry.

Possess financial acumen with the ability to link and correlated between business strategy/initiatives, operational plans and financial performance.

Strong analytical skills and financial modelling capabilities.

Good interpersonal & communication, presentation and facilitation skills.

Ability to communicate with various levels of management.

Ambitious and result driven. Ability to cope with deadlines

Ability to drill-down and perform root-cause analysis

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities

Highly developed communication and reporting skills (verbal and written) in both Arabic (preferable) & English.

Good background about Mobile technology and industry

Excellent research capabilities and statistical analysis knowledge

Problem Solving & Analytical thinking skills

Concern for Standards/Efficiency

Being Collaborative and Cooperative

Tenacity, Resilience and Self-Management

Work under pressureExcellent computer skills and proven knowledge of data analysis using popular MS products specially Excel and Power Point

Deep insight in Forecasting: Accurate assessment of growth and profit potential

Note: you will be required to attach the following: #J-18808-Ljbffr

VAC9654 - Senior Specialist, Strategy & Business Analysis

Field: Contract Type: Full Time - Permanent Location: Closing Date: 31-Jul-2025 The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Purpose

The position entails undertaking project management, analysis, coordination, and is responsible for defining and updating strategies that drive growth for the company along with associated initiatives. This position will work closely with the Strategy & Business Development unit team and with other divisions in portfolio strategy, financial planning, future trends, new growth opportunities, and competitor analysis. This position provides a complete range of information and insights support to business managers, including decision support indicators based on targets, actual, assessment etc. to facilitate decision making. This position will also monitor activities to ensure that they are in line with the agreed Strategy, KPIs, and Business Plan targets and perform various business analysis activities to ensure that Ooredoo Kuwait meets its strategic objectives. Key Accountabilties & Responsiblities

Support the development and monitoring of the company’s growth strategy and operational excellence based on analysis of industry trends, competitive threats, expansion opportunities and internal performance. Support the definition of specific, measurable strategic goals for the company. Support the design of business scaling & revenue growth strategy for Telecom. Support Strategy & Business Development Director and team members to help set the overall strategic direction of the company, and to design key initiatives including growth strategy and operational excellence Perform Trends analysis and new growth opportunity / competitor analysis including peers’ performance Support with business integration & design strategy for revenue increase. Provide information / trend analysis on emerging global markets. Analyse commercial trends and performance and interpret them Assist in the efficient designing / implementation of strategic initiatives.Assist in building, verifying and monitoring Ooredoo Kuwait Business Plan Assist in building and updating the internal and external environment assessment as part of the strategic cycle Support the Build-up of the strategic framework and market model and forecastsWork closely with the different teams across the organisation in the support of developing the business strategy and its sets of strategic initiatives. Support the Business Planning and Strategy Development and cascading business strategy into the operational plans. Provide reports and presentations for reviews.Deliver analytically rigorous and data-driven insights that assist the company executives in making strategic decisions and drive business prioritisation. Deliver data-based insights to support actionable strategic direction, corporate prioritisation, and strategy communication (build link with Business intelligence team and finance to get the relevant feed of data and analysis) Create and manage reporting systems. Deliver periodic reports on key performance metrics for business parameters. Set up measures and monitoring mechanisms to regulate and control the Costs initiatives Conduct regular business and sensitivity analysis and report findings to Department head and leadership Monitoring, tracking and reporting on the plan KPIs metrics on quarterly basis (and upon significant changes). Updating the plan periodically and report on results. Analyse market share in value and volume Analyse competitor activities and their performances Prepare presentations with inputs and relevant insights to assist the management team in decision making Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. Other duties as directed by supervisor or other superiors. Qualifications

Bachelor Degree in Business Administration / Management , Economics, Statistics, IT , or any relevant business field Requirements

3-4 years’ experience with a minimum 3 years’ experience in a related role is mandatory. Track record in business analysis. Good knowledge of telecom industry. Possess financial acumen with the ability to link and correlated between business strategy/initiatives, operational plans and financial performance. Strong analytical skills and financial modelling capabilities. Good interpersonal & communication, presentation and facilitation skills. Ability to communicate with various levels of management. Ambitious and result driven. Ability to cope with deadlines Ability to drill-down and perform root-cause analysis Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities Highly developed communication and reporting skills (verbal and written) in both Arabic (preferable) & English. Good background about Mobile technology and industry Excellent research capabilities and statistical analysis knowledge Problem Solving & Analytical thinking skills Concern for Standards/Efficiency Being Collaborative and Cooperative Tenacity, Resilience and Self-Management Work under pressureExcellent computer skills and proven knowledge of data analysis using popular MS products specially Excel and Power Point Deep insight in Forecasting: Accurate assessment of growth and profit potential Note: you will be required to attach the following: #J-18808-Ljbffr