6 Regional Support jobs in Kuwait

Join to apply for the CSS Administrative Support Specialist role at ITA International .

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Overview

At ITA International, we’re a tech-enabled professional services company headquartered in Newport News, Virginia. We leverage subject matter expertise, data analytics, and technology to challenge boundaries and transform possibilities.

With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning, and Software Engineering—enabling data and tech-enabled solutions that deliver real value.

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed.

ITA is seeking a CSS Administrative Support Specialist to join the team in Kuwait.

*Please note this position is contingent upon vacancy.*

Responsibilities

The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT), overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9th Air Force also serves at locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), KSA; Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar, and in CONUS.

The Contractor Shall

• Perform Commanders Support Staff functions, maintain duty status changes, and prepare unit rosters including manpower reporting. Prepare commander’s staff meeting presentations.
• Maintain files of personnel records, office files, official travel orders, and personnel action requests.
• Forecast, review, and process evaluation reports and decorations. Conduct administrative support for in-processing and out-processing of all unit personnel. Attain access to all USAF personnel performance report/decoration tracking systems.
• Serve as the unit travel coordinator/liaison between the TMO and unit members. Perform other administrative functions as required.

Qualifications

Candidates must have:

• Three (3) years of experience in preparing and processing administrative support actions related to unit programs.
• Three (3) years managing a commander’s support staff office.
• Proficiency in Microsoft Office.
• A valid state and Government Driver’s License.
• Must possess a DoD approved SECRET security clearance.

All employees must successfully pass all medical screening as required by CENTCOM deployment standards.

Applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants must not have pending criminal or civil charges, felony arrest record, recent alcohol-related arrests, involvement in hate crimes, history of violence, or involvement in groups advocating extralegal violence.

Benefits and Compensation

ITA International offers a robust benefits package, including:

• Medical, dental, and vision plans
• Life Insurance
• Short Term Disability insurance
• Voluntary ancillary benefits
• 401(k) with employer matching

Application and Employment

ITA International is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics. For accommodations during the application process, contact us at or

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Industries

• Defense and Space Manufacturing

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Join to apply for the

CSS Administrative Support Specialist

role at

ITA International . Get AI-powered advice on this job and more exclusive features. Overview At ITA International, we’re a tech-enabled professional services company headquartered in Newport News, Virginia. We leverage subject matter expertise, data analytics, and technology to challenge boundaries and transform possibilities. With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning, and Software Engineering—enabling data and tech-enabled solutions that deliver real value. Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed. ITA is seeking a

CSS Administrative Support Specialist

to join the team in Kuwait. *Please note this position is contingent upon vacancy.* Responsibilities The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT), overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9th Air Force also serves at locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), KSA; Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar, and in CONUS. The Contractor Shall Perform Commanders Support Staff functions, maintain duty status changes, and prepare unit rosters including manpower reporting. Prepare commander’s staff meeting presentations. Maintain files of personnel records, office files, official travel orders, and personnel action requests. Forecast, review, and process evaluation reports and decorations. Conduct administrative support for in-processing and out-processing of all unit personnel. Attain access to all USAF personnel performance report/decoration tracking systems. Serve as the unit travel coordinator/liaison between the TMO and unit members. Perform other administrative functions as required. Qualifications Candidates must have: Three (3) years of experience in preparing and processing administrative support actions related to unit programs. Three (3) years managing a commander’s support staff office. Proficiency in Microsoft Office. A valid state and Government Driver’s License. Must possess a DoD approved SECRET security clearance. All employees must successfully pass all medical screening as required by CENTCOM deployment standards. Applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants must not have pending criminal or civil charges, felony arrest record, recent alcohol-related arrests, involvement in hate crimes, history of violence, or involvement in groups advocating extralegal violence. Benefits and Compensation ITA International offers a robust benefits package, including: Medical, dental, and vision plans Life Insurance Short Term Disability insurance Voluntary ancillary benefits 401(k) with employer matching Application and Employment ITA International is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics. For accommodations during the application process, contact us at or Seniority level

Mid-Senior level Employment type

Full-time Job function

Administrative Industries

Defense and Space Manufacturing

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Overview

At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities.

With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value.

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed.

ITA is seeking an CSS Administrative Support Specialist to join the team in Kuwait.

*Please note this position is contingent upon position vacancy.*

Responsibilities Work is to be accomplished for the United States Air Force Central Command at Shaw AFB, South Carolina. Direct support will be provided to the 9th Air Force Expeditionary Security Forces Squadron performing Base Security Operations and Support services at Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS.

The Contractor shall:- Perform Commanders Support Staff functions, maintain duty status changes and prepare unit rosters including manpower reporting. Prepare commander’s staff meeting presentation.

- Maintain files of personnel records, office files, official travel orders, and personnel action requests.

- Forecast, review, and process evaluation reports and decorations. Conductadministrative support for in-processing and out-processing of all unit personnel. Attain access to all USAF personnel performance report/decoration tracking systems.

- Serve as the unit travel coordinator/liaison between the TMO and unit members. Perform other administrative functions as required.

Qualifications Candidates must have:- Three (3) years of experience in preparing and processing administrative support actions relating to unit programs.

- Three (3) years of experience managing a commander’s support staff office.

- Proficiency in the use of Microsoft Office.

- A valid state and Government Driver’s License.

- Must possess a DoD approved

SECRET

security clearance to perform duties under this task order.

All employees must successfully pass all medical screening as required per

CENTCOM deployment standards.

Under the 9AF ESFS contract, all applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants will not have any of the following:

Pending criminal or civil charges (including divorce/child custody proceedings)

Felony arrest record

Alcohol related arrest in the last five years

Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)

Any type of involvement in hate crimes

History of violence

Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end

Benefit and Compensation Transparency ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:

Medical, dental and vision plans

Life Insurance

Short Term Disability insurance (where applicable)

Voluntary ancillary benefit options

401k retirement benefits with employer matching contributions

Application and Employment at ITA International ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at or email us at

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TO KNOW BEFORE APPLYING

• This position is based in Koweit ;
• Temporary contract offered - 6 months (no freelance contract nor expatriation) ;
• 0 - 2 years of experience required ;
• Fluent in English & Arabic mandatory - written & spoken ;
• French is an advantage.

Who We Are

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.

We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.

As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company.

Description Of The Position

The Multicanal Customer Support Agent (CSA) at Capago has the following objectives:

• Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants.
• Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants.
• Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction.
• Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes.
• Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants
• Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations
• Account management: Accessing and updating applicant account information (application history, appointment dates, etc.).
• Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations.

Skills

• Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy.
• Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service.
• Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities.
• Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality.

Diploma & Experience

• Bachelor degree in a related field ;
• 0-2 years of experience in a similar position ;
• Fluent in English & Arabic mandatory - written & spoken ;
• French is an advantage

#J-18808-Ljbffr

TO KNOW BEFORE APPLYING

This position is based in Koweit ; Temporary contract offered - 6 months (no freelance contract nor expatriation) ; 0 - 2 years of experience required ; Fluent in English & Arabic mandatory - written & spoken ; French is an advantage. Who We Are

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications. We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly. As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company. Description Of The Position

The Multicanal Customer Support Agent (CSA) at Capago has the following objectives: Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants. Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants. Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction. Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes. Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations Account management: Accessing and updating applicant account information (application history, appointment dates, etc.). Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations. Skills

Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy. Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service. Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities. Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality. Diploma & Experience

Bachelor degree in a related field ; 0-2 years of experience in a similar position ; Fluent in English & Arabic mandatory - written & spoken ; French is an advantage

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