36 Quality Specialist jobs in Kuwait

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About Calo
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role overview

We are looking for an experienced Quality Controller who will be responsible for checking the quality of all incoming and outgoing material and products as well as the production procedures. You will be a firm advocate of quality in our business.

The ideal candidate will possess a trained eye for detail and will be reliable and committed. In-depth knowledge and comprehension of quality standards are essential. The goal is to ensure that our products are made of flawless materials with well-functioning equipment. That way, our customers will enjoy high-quality service so that we can achieve long-term success.

Main Responsibilities

• Inspect procedures of the entire production cycle (from purchasing to customer delivery) to ensure they are efficient and comply with Food Safety & Quality standards
• Approve incoming materials by confirming specifications, conducting visual and measurement tests, and rejecting and returning unacceptable materials
• Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the concerned managers
• Maintain records of testing, information, and various metrics such as the number of defective products per day, kitchen inspection results, Hygiene & Sanitation Inspection, etc.
• Monitor the use of equipment to ensure it is safe and well-maintained and report any that doesn’t meet the requirements
• Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications, etc.)
• Conduct staff awareness training sessions on Food Safety & Quality
• Support the team to develop and implement a food safety & quality management system
• Address customer complaints by conducting a thorough investigation and preparing a corrective action plan for non-conformities
• Prepare and submit reports to the line manager

Ideal Candidate

• Must have at least 3 years of proven experience as a quality controller or relevant role in the catering or hotel industry
• Minimum Bachelor’s Degree in Food Technology, Food Science, Microbiology, Bio-Chemistry, or related field
• Must be HACCP Level 03 certified at minimum
• Familiarity with quality testing machines and systems
• Proficiency in MS Office
• Strong verbal and written English skills
• Confident, firm, and pleasant personality capable of working well with a team
• Currently located in Kuwait
• Familiar with Kuwait's rules and regulations as per the municipality/MOH

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• Mid-Senior level

• Full-time

• Quality Assurance

• Internet Publishing

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About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role overview

We are looking for an experienced Quality Controller who will be responsible for checking the quality of all incoming and outgoing material and products as well as the production procedures. You will be a firm advocate of quality in our business.

The ideal candidate will possess a trained eye for detail and will be reliable and committed. In depth knowledge and comprehension of quality standards is essential. The goal is to ensure that our products are made of flawless materials with well-functioning equipment. That way our customers will enjoy high-quality service so that we can achieve long-term success.

• Inspect procedures of the entire production cycle (from purchasing to customer delivery) to ensure they are efficient and comply with Food Safety & Quality standards.
• Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials.
• Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the concerned managers.
• Maintain records of testing, information, and various metrics such as the number of defective products per day, kitchen inspection results, Hygiene & Sanitation Inspection, etc.
• Monitor the use of equipment to ensure it is safe and well-maintained and report any that doesn’t meet the requirements .
• Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications, etc.)
• Conduct staff awareness training sessions on food Safety & quality
• Support the team to develop and implement a food safety & quality management system.
• Address customer complaints by conducting a thorough investigation and preparing a corrective action plan for non-conformities.
• Prepare and submit reports to the line manager.

Ideal Candidate

• Must have had a minimum of 3 years of previous proven experience as a quality controller, or any relevant role in the catering or hotel industry.
• Minimum Bachelor’s Degree from a Food Background (Food Technology/Food Science/Microbiology/Bio-Chemistry etc.)
• Must be HACCP certified with a Level 03 as a minimum requirement.
• Familiarity with quality testing machines and systems.
• Proficiency in MS Office.
• Strong verbal and written English language skills.
• Possesses a confident, firm, and pleasant personality that can work well with a team.
• Currently located in Kuwait.
• Familiar with Kuwait's rules and regulations as per the municipality/MOH.

Field: B2B

Contract Type: Full Time - Permanent

Location:

Closing Date: 30-Sep-2025

Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA), and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology, and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

Responsible for all activities involving billing quality assurance and compliance with Ooredoo’s quality standards. Conducts tests, reviews, documents defects, and escalates for fixes.

Develops test plans, compiles test data, and devises test scenarios.

• Ensure timely dunning actions and manage dunning events daily.
• Filter customer updates/payments from the dunning list.
• Quality check Dunning SMS/Notifications for consistency and timeliness.
• Liaise with stakeholders regarding delays in dunning events, notify, and seek approval to send dunning events.
• Perform Bill Sample planning.
• Review test data and request test bill generation.
• Conduct testing and prioritize failed test cases based on impact and severity.
• Escalate issues for fixing and provide justification for critical failures, seeking top management approval if necessary.
• Propose mitigation options for failed test cases, such as proactive customer notifications or bill run exclusions.
• Keep customers informed about unpaid bills to facilitate timely settlement.
• Handle billing inquiries promptly and consult with the Collection Team Leader on complex cases.
• Be familiar with payment options, bill settlement choices, and credit procedures to advise customers accurately.
• Negotiate payment arrangements for overdue accounts.
• Achieve individual collection targets as per action plans.
• Update system actions and database regularly.
• Onboard new customers from a collection perspective, advising on payment methods to reduce delinquency.
• Stay informed of developments and innovations in the field.
• Perform other duties as assigned by supervisors.

• Diploma or bachelor's degree in accounting or related field, with appropriate registration.
• Credit Risk and Receivables management certification is advantageous.

• 2-3 years of experience, depending on progression.
• Experience in Collection and Telecom Billing.
• Experience as a tester.
• Excellent command of English; Arabic is an advantage.
• Thorough understanding of Telecom Billing & Rating concepts.

You will be required to attach the following documents.