73 Presales Support jobs in Kuwait

Customer Support Agent (m/f/d - 6 months contract - 2 years expe. maximum required

Kuwait City, Al Kuwayt CAPAGO International

Posted 21 days ago

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Job Description

TO KNOW BEFORE APPLYING

  • This position is based in Koweit ;
  • Temporary contract offered - 6 months (no freelance contract nor expatriation) ;
  • 0 - 2 years of experience required ;
  • Fluent in English & Arabic mandatory - written & spoken ;
  • French is an advantage.
Who We Are

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.

We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.

As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company.

Description Of The Position

The Multicanal Customer Support Agent (CSA) at Capago has the following objectives:

  • Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants.
  • Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants.
  • Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction.
  • Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes.
  • Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants
  • Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations
  • Account management: Accessing and updating applicant account information (application history, appointment dates, etc.).
  • Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations.
Skills
  • Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy.
  • Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service.
  • Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities.
  • Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality.
Diploma & Experience
  • Bachelor degree in a related field ;
  • 0-2 years of experience in a similar position ;
  • Fluent in English & Arabic mandatory - written & spoken ;
  • French is an advantage

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Customer Support Agent (m/f/d - 6 months contract - 2 years expe. maximum required

Kuwait City, Al Kuwayt CAPAGO International

Posted 2 days ago

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Job Description

TO KNOW BEFORE APPLYING

This position is based in Koweit ; Temporary contract offered - 6 months (no freelance contract nor expatriation) ; 0 - 2 years of experience required ; Fluent in English & Arabic mandatory - written & spoken ; French is an advantage. Who We Are

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications. We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly. As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company. Description Of The Position

The Multicanal Customer Support Agent (CSA) at Capago has the following objectives: Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants. Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants. Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction. Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes. Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations Account management: Accessing and updating applicant account information (application history, appointment dates, etc.). Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations. Skills

Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy. Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service. Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities. Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality. Diploma & Experience

Bachelor degree in a related field ; 0-2 years of experience in a similar position ; Fluent in English & Arabic mandatory - written & spoken ; French is an advantage

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Sales Engineer

Kuwait City, Al Kuwayt EPO Gulf Specialties

Posted 1 day ago

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Job Description

EPO GULF is one of Inshaa Holding companies subsidiaries. We specialize in manufacturing construction chemicals. It exist expert position in building trade with products, restoration, reinforcement, corrosion prevention, and Insulation.

We are searching for a detail-oriented, professional technical sales engineers to join our company. Whether you are a Sales Engineer, Junior Sales Engineer or Senior Sales Engineer we are interested in meeting you.

Some of the technical sales engineer’s responsibilities will include delivering product demonstrations, networking with clients, expanding sales territories, attending seminars and trade exhibitions, conducting research, increasing your knowledge of technical products, and providing training to staff. You should be able to deliver excellent customer support and make appropriate suggestions for improvement.

Responsibilities
  • Memorizing technical product specifications and keeping up-to-date with new company products as well as industry trends.
  • Achieve or exceed sales target with the assigned group of accounts
  • Conducting market research and obtaining feedback from clients to improve existing products.
  • Writing reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions.
  • Simplifying technical terms during product demonstrations and post-sales customer support.
  • Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories.
  • Updating orders and sales and negotiating the best contract terms.
  • Listening to customers’ needs and advising them on the best products to buy.
Qualifications
  • Bachelor’s degree in Civil / Architectural / Chemical / Industrial Engineering.
  • 2 years of experience in sales would be the minimum to qualify.
  • Strong customer service, analytical, and interpersonal skills.
  • Excellent organizational, research, and multitasking abilities.
  • Strong knowledge in Microsoft Office.
  • Strong negotiating and problem-solving skills.
  • A professional appearance.
  • A valid driving license.
  • Transferable article 18 residential visa

Send your CV to

Civil Engineer / Chemical Engineer / Industrial Engineer / Architectural Engineer

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Sales Engineer

Alkhonaini

Posted 2 days ago

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Job Description

ALKHONAINI General Trading & Contracting Co. is seeking a highly motivated and skilled Firefighting Sales Engineer to join our team. The candidate will be responsible for driving sales of firefighting systems and solutions, working closely with clients to understand their needs, and providing effective solutions that meet industry standards.

Responsibilities:

  • Identify and develop new business opportunities in the firefighting industry.
  • Engage with clients to understand their needs and provide customized firefighting solutions.
  • Prepare and present technical and commercial proposals.
  • Collaborate with the technical team to ensure accurate product specifications and installation requirements.
  • Achieve sales targets through effective client relationship management and negotiation.
  • Prepare quotations, cost estimates, and contracts.
  • Conduct site visits and surveys as needed.
  • Utilize computer software such as AutoCAD and MS Office to prepare documents, designs, and reports.
  • Stay updated on industry trends, standards, and competitor products.

Qualifications:

  • Bachelor’s degree in Mechanical Engineering.
  • 5-8 years of experience in firefighting systems.
  • Proficiency in AutoCAD and MS Office applications (Word, Excel, PowerPoint).
  • Fluent in English, with strong communication and presentation skills.
  • Self-motivated and results-driven with the ability to work independently.
  • Valid driving license.
  • Transferable visa .

Preferred Skills :

  • Knowledge of fire protection systems and firefighting industry standards.
  • Excellent negotiation skills and the ability to manage client relationships.
  • Self-motivated, results-driven, and able to work independently or as part of a team.

To apply, please submit your resume and a cover letter detailing your interest and qualifications for the position.

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Sales Engineer

Marafie Group

Posted 7 days ago

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Job Description

Job Description

We are looking for a hardworking, smart and over achieving Sales Engineer with proven experience and a passion for selling UPS and Generators to senior executives.

You will be responsible for selling into new prospects as well as farming back into existing customers to ensure high renewal and customer satisfaction levels. Measures of success include new customer acquisition rates, renewal rates, up-selling, cross-selling, customer satisfaction and contribution to overall sales team and business success.

Responsibilities
  • Support sales executives with UPS and Generators selling into prospect account base
  • Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles
  • Model the financial business case associated with each sales opportunity
  • Successfully match customer pain/requirements to proposed solutions
  • Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
  • Manage all technical aspects of RFP / RFI responses
  • Effectively communicate client needs to the team for future product enhancements
  • Collect and document competitive intelligence
Qualifications & Requirements
  • Proven work experience as a Sales Engineer
  • Proven track record selling UPS and Generators
  • Ability to forge strong, long-lasting relationships with senior executives
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Solid technical background with understanding and/or hands-on experience in UPS and Generators
  • Excellent English written and verbal communication skills
  • Excellent presentation and creativity skills
  • Willingness to travel
  • Transferrable Visa Article 18

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Sales Engineer

Kuwait City, Al Kuwayt Raja Trading Company

Posted 27 days ago

Job Viewed

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Job Description

About the Role

Safety Plus World is seeking a proactive and technically skilled Sales Engineer to join our growing team in Kuwait. The ideal candidate will play a key role in promoting our range of safety solutions — including PPE, Fall Protection, and Gas Detection — to clients across industries such as Oil & Gas, Construction, and Government. This position blends technical understanding with customer-facing responsibilities to drive sales growth and customer satisfaction.

Key Responsibilities
  • Client Acquisition & Account Management
    • Identify and approach potential customers, consultants, and contractors in key industrial sectors.
    • Build and maintain strong, long-term relationships with clients to ensure repeat business.
  • Technical Sales & Product Demonstration
    • Understand customer requirements and recommend suitable solutions from our safety product range.
    • Conduct product demonstrations and technical presentations to end users, safety officers, and procurement teams.
  • Project Engagement
    • Engage in project-based selling by tracking tenders, RFQs, and new developments in the market.
    • Coordinate with the internal team to prepare technical submittals and documentation.
  • Site Visits & On-Ground Support
    • Regularly visit job sites and customer facilities to understand usage conditions and recommend the right product fit.
    • Provide post-sales technical support where required.
  • Sales Target Achievement
    • Meet or exceed monthly and annual sales targets in assigned sectors or regions.
    • Follow up consistently on quotations, pipeline leads, and project closures.
  • Market Intelligence
    • Monitor competitor activities, pricing trends, and customer feedback.
    • Share insights with the sales manager to refine strategy and product positioning.
Experience
  • 3–6 years of experience in technical sales, preferably in the Safety, Industrial Equipment, or Oil & Gas sector.
  • Field-based sales experience in Kuwait or GCC is preferred.
Education
  • Degree (BE/BTech) in Mechanical, Electrical, or Industrial Engineering.
  • Certification in safety-related courses is a plus.
Skills & Attributes
  • Strong interpersonal and negotiation skills.
  • Basic understanding of safety standards and technical datasheets.
  • Fluent in English (Arabic proficiency is a plus).
  • Must hold a valid Kuwait driving license.
  • Self-driven, target-oriented, and well-organized.

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Sales Engineer

Kuwait City, Al Kuwayt EPO Gulf Specialties

Posted today

Job Viewed

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Job Description

EPO GULF

is one of Inshaa Holding companies subsidiaries. We specialize in manufacturing construction chemicals. It exist expert position in building trade with products, restoration, reinforcement, corrosion prevention, and Insulation. We are searching for a detail-oriented, professional technical sales engineers to join our company. Whether you are a Sales Engineer, Junior Sales Engineer or Senior Sales Engineer we are interested in meeting you. Some of the technical sales engineer’s responsibilities will include delivering product demonstrations, networking with clients, expanding sales territories, attending seminars and trade exhibitions, conducting research, increasing your knowledge of technical products, and providing training to staff. You should be able to deliver excellent customer support and make appropriate suggestions for improvement. Responsibilities

Memorizing technical product specifications and keeping up-to-date with new company products as well as industry trends. Achieve or exceed sales target with the assigned group of accounts Conducting market research and obtaining feedback from clients to improve existing products. Writing reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions. Simplifying technical terms during product demonstrations and post-sales customer support. Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories. Updating orders and sales and negotiating the best contract terms. Listening to customers’ needs and advising them on the best products to buy. Qualifications

Bachelor’s degree in Civil / Architectural / Chemical / Industrial Engineering. 2 years of experience in sales would be the minimum to qualify. Strong customer service, analytical, and interpersonal skills. Excellent organizational, research, and multitasking abilities. Strong knowledge in Microsoft Office. Strong negotiating and problem-solving skills. A professional appearance. A valid driving license. Transferable article 18 residential visa Send your CV to Civil Engineer / Chemical Engineer / Industrial Engineer / Architectural Engineer

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Sales Engineer

Kuwait City, Al Kuwayt Alkhonaini

Posted 2 days ago

Job Viewed

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Job Description

ALKHONAINI General Trading & Contracting Co. is seeking a highly motivated and skilled Firefighting Sales Engineer to join our team. The candidate will be responsible for driving sales of firefighting systems and solutions, working closely with clients to understand their needs, and providing effective solutions that meet industry standards. Responsibilities: Identify and develop new business opportunities in the firefighting industry. Engage with clients to understand their needs and provide customized firefighting solutions. Prepare and present technical and commercial proposals. Collaborate with the technical team to ensure accurate product specifications and installation requirements. Achieve sales targets through effective client relationship management and negotiation. Prepare quotations, cost estimates, and contracts. Conduct site visits and surveys as needed. Utilize computer software such as AutoCAD and MS Office to prepare documents, designs, and reports. Stay updated on industry trends, standards, and competitor products. Qualifications: Bachelor’s degree in Mechanical Engineering. 5-8 years of experience in firefighting systems. Proficiency in AutoCAD and MS Office applications (Word, Excel, PowerPoint). Fluent in English, with strong communication and presentation skills. Self-motivated and results-driven with the ability to work independently. Valid driving license. Transferable visa . Preferred Skills : Knowledge of fire protection systems and firefighting industry standards. Excellent negotiation skills and the ability to manage client relationships. Self-motivated, results-driven, and able to work independently or as part of a team. To apply, please submit your resume and a cover letter detailing your interest and qualifications for the position.

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Sales Engineer

Kuwait City, Al Kuwayt Raja Trading Company

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

About the Role

Safety Plus World is seeking a proactive and technically skilled

Sales Engineer

to join our growing team in Kuwait. The ideal candidate will play a key role in promoting our range of safety solutions — including PPE, Fall Protection, and Gas Detection — to clients across industries such as Oil & Gas, Construction, and Government. This position blends technical understanding with customer-facing responsibilities to drive sales growth and customer satisfaction. Key Responsibilities

Client Acquisition & Account Management

Identify and approach potential customers, consultants, and contractors in key industrial sectors. Build and maintain strong, long-term relationships with clients to ensure repeat business.

Technical Sales & Product Demonstration

Understand customer requirements and recommend suitable solutions from our safety product range. Conduct product demonstrations and technical presentations to end users, safety officers, and procurement teams.

Project Engagement

Engage in project-based selling by tracking tenders, RFQs, and new developments in the market. Coordinate with the internal team to prepare technical submittals and documentation.

Site Visits & On-Ground Support

Regularly visit job sites and customer facilities to understand usage conditions and recommend the right product fit. Provide post-sales technical support where required.

Sales Target Achievement

Meet or exceed monthly and annual sales targets in assigned sectors or regions. Follow up consistently on quotations, pipeline leads, and project closures.

Market Intelligence

Monitor competitor activities, pricing trends, and customer feedback. Share insights with the sales manager to refine strategy and product positioning.

Experience

3–6 years of experience in technical sales, preferably in the Safety, Industrial Equipment, or Oil & Gas sector. Field-based sales experience in Kuwait or GCC is preferred. Education

Degree (BE/BTech) in Mechanical, Electrical, or Industrial Engineering. Certification in safety-related courses is a plus. Skills & Attributes

Strong interpersonal and negotiation skills. Basic understanding of safety standards and technical datasheets. Fluent in English (Arabic proficiency is a plus). Must hold a valid Kuwait driving license. Self-driven, target-oriented, and well-organized.

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SALES ENGINEER VACANCY

KUWAIT JOBS HERE

Posted 1 day ago

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Job Description

Job Overview

Job Title: Mechanical Sales Engineer

Location: Kuwait

Experience: 4 – 6 years

Driving License: Required (Valid Kuwaiti License preferred)

Job Description

We are seeking a highly motivated and experienced Mechanical Sales Engineer to join our team in Kuwait. The ideal candidate will have proven experience in mechanical product sales, strong client relationship skills, and a thorough understanding of pumps, valves, pipes, and related mechanical supports.

Key Responsibilities
  • Identify and develop new business opportunities in the mechanical products sector.
  • Manage and maintain relationships with existing clients to ensure repeat business.
  • Provide technical support and solutions to clients regarding pumps, valves, pipes, supports, and other mechanical systems.
  • Prepare and present quotations, proposals, and sales reports.
  • Achieve sales targets and contribute to the growth of the company’s business in Kuwait.
  • Coordinate with the procurement and engineering teams to ensure timely delivery and accurate product specifications.
  • Conduct market research to stay updated with competitors, pricing, and industry trends.
  • Travel locally to meet clients and attend site visits (driving license required).
Qualifications And Skills
  • Bachelor’s degree in Mechanical Engineering or related field.
  • 4 – 6 years of proven sales experience in mechanical products (pumps, valves, pipes, supports, etc.).
  • Strong negotiation and communication skills.
  • Customer-focused mindset with the ability to build and maintain long-term relationships.
  • Valid driving license and ability to travel across Kuwait.
  • Knowledge of mechanical systems, industrial products, and project-based sales.
What We Offer
  • Competitive salary.
  • Opportunity to work with a dynamic team in a growing company.
  • Exposure to high-value industrial and mechanical projects in Kuwait.

Contact:

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