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At Khuff, we seek to work with diverse group of people who are analytical and driven by an entrepreneurial spirit. We are looking for an energetic & dynamic Mechanical / Petroleum Engineer to work as Completions Sales & Support Engineer .

The incumbent is expected to combine technical knowledge with sales skills and would be responsible for providing support to our large vendor / customer base. He/She must have thorough understanding of downhole oilfield applications, drilling and completions. Comprehensive specialized technical knowledge of completions products and services

He/she would be expected to have complete involvement in generating new business leads by networking with peers in the industry and maintaining an updated client database. It is required to have the ability to build strong, effective working relationships with both internal and external customers. He/ She must continually monitor market, competition and customer specific strategic and operational factors to ensure that current, reliable market intelligence is available to support business decisions

He / she would co-ordinate for prequalifying various principal’s products and having them listed on the vendor approval lists of the major clients.

Preferred Candidate should have comprehensive knowledge of local markets including customer contacts and their operations. Technical Aptitude and great communication skills is a must have for this role. Good knowledge of commercial and contracts is desirable.

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and commitment, to creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for their future:

CLIENT ADVISOR AND SALES SUPPORT IN KUWAIT

Your Mission

To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve carefully curated KPIs

Accountabilities

• Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
• Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
• Establish and develop relationship with existing clients and engage new customers to the brand.
• Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
• Contribute to the store and service KPIs achievement.
• Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
• Perform all CRM one-to-one activities.
• Apply all sales-related procedures and guidelines.
• Ensure that all front areas of the shop are clean and products are displayed as per VM guidelines.
• Perform all After Sales service front office activities directly related to final customers (taking charge of items to repair brought back by customers, performing a brief interview, and entering data in SAP), acting as a proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
• Perform online training modules and participate in defined training sessions in order to develop your knowledge on different topics.

PROFILE

The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3/4 years sales experience within Bulgari or a similar role within luxury/fashion brand. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential

ADDITIONAL INFORMATION

To succeed in this role you should hold strong customer service and negotiation skills and work with integrity and respect to ensure operational effectiveness. Strong Business awareness and the ability to network with prospective clients outside of the store in order to enhance and build your client base is essential. Knowledge of Bulgari products, selling skills and store procedures is an advantage.

At Khuff, we seek to work with diverse group of people who are analytical and driven by an entrepreneurial spirit. We are looking for an energetic & dynamic Mechanical / Petroleum Engineer to work as Completions Sales & Support Engineer .

The incumbent is expected to combine technical knowledge with sales skills and would be responsible for providing support to our large vendor / customer base. He/She must have thorough understanding of downhole oilfield applications, drilling and completions. Comprehensive specialized technical knowledge of completions products and services

He/she would be expected to have complete involvement in generating new business leads by networking with peers in the industry and maintaining an updated client database. It is required to have the ability to build strong, effective working relationships with both internal and external customers. He/ She must continually monitor market, competition and customer specific strategic and operational factors to ensure that current, reliable market intelligence is available to support business decisions

He / she would co-ordinate for prequalifying various principal’s products and having them listed on the vendor approval lists of the major clients.

Preferred Candidate should have comprehensive knowledge of local markets including customer contacts and their operations. Technical Aptitude and great communication skills is a must have for this role. Good knowledge of commercial and contracts is desirable.

The Call Center Assistant is responsible for responding to guest and client queries in an appropriate and timely manner by answering calls and following up on queries and orders. Additionally, they will be responsible for maintaining and obtaining information by answering telephone calls; confirming orders and verifying information.

· Answer inbound calls as well as making outbound calls to assist customers with specific inquiries.

· Maintain accurate records of call data information including name, telephone number, request made, etc.

· Log all call data and update existing databases with changes and the status of each client and customer request.

· Respond promptly and professionally to client and customer complaints, escalating them to the relevant department supervisor and manager when required.

· Identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives.

· Seize opportunities to upsell products when they arise.

· Build sustainable relationships and engage customers by taking the extra mile.

· Provide personalized customer service of the highest level, assuring a prompt and accurate response to inquiries by phone and/or email.

· Prioritize all calls and requests, dealing with them in a timely and effective manner.

· Remain well-versed on all restaurant details including type of cuisine, location, opening & closing times, reservation policy, menu items, catering facilities, etc.

· Deal with displeased customers professionally, attempting to resolve issues positively and avoiding escalations.

· Deal promptly with dropped calls/missed calls, calling back and replying to voicemails and messages.

· Maintain an accurate filing and administrative system including emailing, filling out paperwork, completing necessary documents, and liaising with other departments.

· Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

· Maintain a positive, empathetic, and professional attitude toward customers at all times.

· Perform any other duties as assigned by the direct supervisor.

Skills

· Strong interpersonal and communication skills.

· Excellent telephone & customer service skills.

· Strong time management skills.

· Multitasking skills.

· Customer service drive skills.

· Strong relationship-building skills.

· Strong attention to detail.

Job Description

To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.

Responsibilities

• Handle inbound and outbound calls.
• Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
• Call URC customers and potential customers whenever needed to inform them about the company's new products, services, policies, . etc.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Document all customer interactions and tickets in the (CRM) system
• Regularly reviewing and updating the customers information in the (CRM) system.
• Collaborate with the call center supervisor and the other call center agents to improve the customer service.
• Ensure to follow the customers service script provided by the company.
• Maintain strong customer relationships.

Requirements:

• High School or secretarial certification
• Strong English and Arabic language skills (written and spoken)
• 6 Months to 2 Years of experience as a Call Center Agents
• Previous experience using CRM system.

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage