6 Operations Director jobs in Kuwait

Role & Responsibilities:

• Customer Service & Call Center Operations:
• Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries.
• Oversee call center metrics, including response time, resolution time, and customer satisfaction.
• Develop and implement strategies to improve customer experience and service quality.
• Ensure staff is well-trained, customer-centric, and adheres to healthcare industry best practices and standards.
• Purchasing & Inventory Management:
• Oversee purchasing, ensuring procurement of supplies, equipment, and medical items on time and within budget.
• Maintain efficient inventory control systems, ensuring adequate stock levels and minimizing wastage.
• Negotiate with vendors for cost-effective contracts and manage supplier relationships.
• Monitor inventory turnover and conduct audits to ensure accuracy and compliance.
• Medical Records Management:
• Manage patient medical records in compliance with legal and privacy standards (HIPAA or relevant laws).
• Oversee the records team to ensure accurate, secure, and accessible patient data.
• Implement best practices for medical records, including security, confidentiality, and retention policies.
• Ensure staff training and compliance with documentation standards.
• Facility Management:
• Manage daily facility operations, ensuring safety, cleanliness, and maintenance.
• Oversee equipment and infrastructure maintenance, repairs, and upgrades.
• Ensure compliance with health and safety regulations.
• Develop and oversee facility budgets for cost-effective operations.
• Coordinate with external vendors for facility services.
• Hospitality Management:
• Manage housekeeping, cleaning, security, and catering services.

Skills & Competencies:

Strong leadership, team management, and motivational skills.

Excellent communication in Arabic and English.

Experience in budget management and cost control.

Problem-solving and decision-making skills under pressure.

Familiarity with healthcare software systems.

Ability to manage multiple priorities and adapt to changing needs.

Background in healthcare accreditation, especially JCI and FMS standards.

Education & Qualifications:

Bachelor's degree in Engineering.

10-12 years of healthcare operations management experience, including facility management, supply chain, and hospitality.

3-4 years in a similar leadership role, preferably in a hospital setting.

Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

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What we offer First of all, you will earn a tax-free, all-inclusive salary! You will have a direct employment with our client. You work in an international team & working environment. Our client offers you excellent healthcare coverage. All leave and end of service benefits are provided as per Kuwait Labor Law.

Who you are You possess strong leadership, strategic thinking, and operational expertise to manage and improve customer service, purchasing, inventory, medical records, and facility management. Skills & Competencies: Strong leadership and team management skills with the ability to motivate. Excellent communication skills in Arabic and English. Experience in budget management and cost control. Strong problem-solving and decision-making skills under pressure. Familiarity with healthcare software systems. Adaptability and ability to manage multiple priorities. Strong background in healthcare accreditation, particularly in JCI accreditation, FMS chapter. Education & Qualifications: Bachelor's degree in Engineering. Minimum of 10-12 years of experience in healthcare operations management, with a proven track record in facility management, supply chain, hospitality, including 3-4 years in a similar role. Previous leadership experience in a multi-disciplinary hospital setting. Strong knowledge of healthcare regulations, medical records, and patient confidentiality. Description In this role, you will be responsible for ensuring that operational processes run efficiently and align with the organization's goals. As the Operations Director, you will manage teams across multiple departments, drive operational improvements, and ensure a high standard of service delivery. Role & Responsibilities: Customer Service & Call Center Operations:

Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries. Oversee call center metrics, including response time, resolution time, and customer satisfaction. Develop and implement strategies to improve customer experience and service quality. Ensure staff are well-trained, customer-centric, and adhere to healthcare industry standards and best practices.

Purchasing & Inventory Management:

Oversee procurement of supplies, equipment, and medical items, ensuring timely and budget-compliant purchasing. Develop and maintain efficient inventory control systems to optimize stock levels and minimize wastage. Negotiate with vendors for cost-effective contracts and manage supplier relationships. Monitor inventory turnover and conduct periodic audits to ensure accuracy and compliance.

Medical Records Management:

Manage patient medical records in compliance with legal, regulatory, and privacy standards (HIPAA or relevant local laws). Oversee the records team to ensure accurate, secure, and accessible patient data. Implement best practices for medical records management, including security, confidentiality, and retention policies. Ensure staff are trained on medical record documentation standards.

Facility Management:

Manage daily facility operations, ensuring safety, cleanliness, and maintenance. Oversee equipment and infrastructure maintenance, repairs, and upgrades. Ensure compliance with health and safety regulations, including fire safety and sanitation. Develop and oversee facility-related budgets, ensuring cost-effectiveness. Coordinate with external vendors for facility services.

Hospitality Management:

Manage housekeeping, cleaning, security, and catering services.

Company Industry Medical Medical Devices Department / Functional Area Data Entry Operations Back Office Processing Keywords Operations Director Support Services Disclaimer: Naukrigulf.com is a platform connecting jobseekers & employers. Applicants should verify the legitimacy of employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank information. For security tips, visit our site. Report any fraud to

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Role & Responsibilities: Customer Service & Call Center Operations: Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries. Oversee call center metrics, including response time, resolution time, and customer satisfaction. Develop and implement strategies to improve customer experience and service quality. Ensure staff is well-trained, customer-centric, and adheres to healthcare industry best practices and standards. Purchasing & Inventory Management: Oversee purchasing, ensuring procurement of supplies, equipment, and medical items on time and within budget. Maintain efficient inventory control systems, ensuring adequate stock levels and minimizing wastage. Negotiate with vendors for cost-effective contracts and manage supplier relationships. Monitor inventory turnover and conduct audits to ensure accuracy and compliance. Medical Records Management: Manage patient medical records in compliance with legal and privacy standards (HIPAA or relevant laws). Oversee the records team to ensure accurate, secure, and accessible patient data. Implement best practices for medical records, including security, confidentiality, and retention policies. Ensure staff training and compliance with documentation standards. Facility Management: Manage daily facility operations, ensuring safety, cleanliness, and maintenance. Oversee equipment and infrastructure maintenance, repairs, and upgrades. Ensure compliance with health and safety regulations. Develop and oversee facility budgets for cost-effective operations. Coordinate with external vendors for facility services. Hospitality Management: Manage housekeeping, cleaning, security, and catering services. Skills & Competencies: Strong leadership, team management, and motivational skills. Excellent communication in Arabic and English. Experience in budget management and cost control. Problem-solving and decision-making skills under pressure. Familiarity with healthcare software systems. Ability to manage multiple priorities and adapt to changing needs. Background in healthcare accreditation, especially JCI and FMS standards. Education & Qualifications: Bachelor's degree in Engineering. 10-12 years of healthcare operations management experience, including facility management, supply chain, and hospitality. 3-4 years in a similar leadership role, preferably in a hospital setting. Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

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Job Purpose: Director Bus Operations is responsible for ensuring efficient and reliable service delivery and operations, driving digital transformation initiatives, and spearheading market expansion efforts.

Responsibilities & Accountabilities:

Planning & Budgeting

• Contribute towards strategy formulation, annual business plans, budgets, policies and procedures of the department, in alignment with corporate objectives and strategy
• Prepare and present budget proposals and performance reports to senior management
• Analyze the profit and loss statements of the Bus division and advise on both top-line and bottom-line enhancement plans

Service Delivery

• Oversee all aspects of bus operations, including route planning, scheduling, dispatching, revenue protection and bus operations control center (OCC)
• Manage and optimize bus fleet utilization
• Develop and implement strategies to improve on-time performance and service reliability
• Ensure development of policies and procedures with respect to the company’s departments
• Ensure compliance with corporate and legislative standards
• Conduct market research and studies in new markets to understand customer needs and preferences and explore expansion opportunities
• Develop and implement strategies to expand ridership and attract new customer segments
• Monitor and analyze operational data to identify areas for improvement and takes decisions accordingly
• Understand the dynamics of the competitors and market situation to be able to take proactive decisions

Fleet Maintenance

• Implement and oversee preventive maintenance programs to ensure the safety and reliability of the bus fleet
• Oversee stock inventory to ensure availability of vehicle spare parts
• Develop and implement company’s asset replacement plan

Digital Technology

• Oversee the operations and management of company’s Automated Fare Collection (AFC) system
• Develop and implement a comprehensive digital transformation strategy for public transportation operations
• Identify and evaluate emerging technologies with the potential to improve operational efficiency, customer experience, and ridership
• Develop and implement data analytics strategies to gain insights into customer behavior and service performance and ensure customer service standards are maintained at the highest levels

People Management

• Set performance objectives, KPIs and regularly review performance and recommend corresponding development inputs/ interventions for team under his/her charge
• Recommend and provide inputs on competency requirements, promotions, deployment and career progression relating to subordinates
• Interview candidates for all key senior positions in the department and make hiring-related recommendations
• Provide employees in the department with a work environment that is open and conducive to sustained high performance, employee engagement, learning and development and career growth
• Provide accurate inputs on manpower budgeting requirements for own department

Qualifications and Experience

Qualification:

• Bachelor's degree in business administration, from an accredited College or University.
• MBA or MSc in Transportation and Planning is preferable

Work experience:

• Minimum 10 years of experience in the industry
• Executive senior level experience in management of large-scale transport operations which includes internally operated and contracted services.

Competencies

• Critical and analytical thinking
• Driving and achieving results
• Initiative
• Leadership
• Relationship building and stakeholder management
• Business acumen and commercial understanding
• Customer focus

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**Additional Information**
**Job Number** 25111424
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Leading Operations and Department Teams**
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.