63 Online Retail jobs in Kuwait

• Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards.
• Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency.
• Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets.
• Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment.
• Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives.
• Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement.
• Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity.
• Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits.
• Cultivating retail partnerships to enhance market presence.
• Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities.
• Promote a proactive work environment that encourages teamwork and optimal performance.
• Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance.
• Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence.
• Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols.
• Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries.
• Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues.
• Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.
  
  
  

• Bachelor’s Degree or equivalent experience/qualification.
• Minimum of 3-4 years of experience in retail sales role.
• Strong people management and coaching skills.
• Strong mathematical and analytical skills .

• Analyze and document business processes related to retail operations, including POS, procurement, inventory, recipe management, pricing, promotions, and e-commerce.
• Collaborate with stakeholders from various departments to understand their requirements and objectives.
• Serve as a liaison between business units and IT to translate business needs into system requirements.
• Implement, configure, and maintain Odoo 16/17 business, financial, and marketing modules.
• Conduct regular system audits to ensure accurate and efficient operation.
• Provide training and support to staff on the use of Odoo systems.
• Collaborate with IT to manage system upgrades, patches, and other maintenance tasks.
• Monitor system usability and gather feedback from users to identify opportunities for continuous improvement.
• Ensure compliance with relevant laws, regulations, and best practices within the system's processes.
• Advise on the use of various Odoo options and recommend best practices for enhancements.
  
  

• Bachelor's degree in information technology, Business Administration, Business Analysis, or equivalent.
• Certifications in business analysis (IIBA, IREB, ISCB, or PMI) are a plus.
• Odoo certification is advantageous.
  
  

• Proven experience as a Business System Analyst.
• Excellent analytical and problem-solving skills.
• Outstanding communication and interpersonal skills.
• Analytical mindset with proficiency in data analysis and reporting tools.
• Ability to work effectively in a team environment as well as independently.
• Knowledge about various Odoo options and best practices for maintenance and enhancements.
• Experience in Odoo 16/17 is a Plus.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Fashion Consultant is responsible for sales generation and delivering a positive customer experience, along with various operational duties assigned by the store management team.

What you will do:

Store Safety

• Create a clean and organized environment by maintaining store standards and cleanliness.
• Make a positive first impression for customers with an energetic attitude and appropriate dress code.
• Greet customers immediately upon entering the store with a smile and a friendly greeting.
• Provide customers with relevant information about products.
• Thank customers sincerely as they exit and invite them to return.

Quality

• Provide quality service in fitting rooms, follow up promptly, maintain cash wrap cleanliness, and attempt to increase sales.

Administrative

• Offer efficient service at the cash wrap, promote gift cards, keep the cash wrap tidy, and record customer information in the database.

Required Skills to be successful:

• Extensive experience in sales, marketing, and operations within the retail/brand management industry, specifically in fashion.
• Strong knowledge of market trends, brand positioning, and industry developments.
• Understanding of current economic impacts, potential threats, and competitors.

What equips you for the role:

Minimum Qualifications and Knowledge:

High School Diploma or equivalent; minimum 2 years of retail sales experience.

Job-specific/Technical Skills:

• Ability to lift heavy items.
• Ability to stand for at least 8 hours.
• Exceptional customer service skills.

About Al-Futtaim Retail:

Al-Futtaim Retail has been a leader in the Middle East, Africa, and Asia for over 30 years. We partner with major brands such as IKEA, ACE, Toys R Us, and the Inditex Group (Zara, Mango, Bershka, P&B). We are also a key partner of Marks and Spencer, operating over 75 stores. Recently, we launched brands like Watsons and B&Q in the region. We aim to continue our growth through new launches and market adaptation, recruiting talented individuals from diverse backgrounds to strengthen our team of over 100 nationalities across 12 countries. Join us today and make a difference…

Join to apply for the Store Manager | Retail | Sandro | 360 Mall Kuwait role at Al-Futtaim

Join to apply for the Store Manager | Retail | Sandro | 360 Mall Kuwait role at Al-Futtaim

Job Requisition ID: 170754

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

What you will do:

People Development/ HR

• Networks, supports recruiting, hiring, developing and retaining high-quality management and associates to fill store profiles and succession planning.
• Leads by example, trains, develops, and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
• Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets
  
  

• Ensures an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching, and follow-up with the team.
• Maintains visibility and leads by example on the selling floor to answer customer questions and support all selling functions.
• Implements all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.
  
  

• Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion.
• Creates and executes strategies to maximize store sales and control expenses.
  
  

• Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc).
• Executes and complies with all company policies and store procedures.
  
  

• Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation and impacts of potential threats and competitors.
  
  

• Good command of business English (written and verbal)
• Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
• Strong level of numeracy & literacy
• Some heavy lifting
• Scheduled shifts may require standing for a minimum of eight hours
• Strong Customer Service
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail

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Job Requisition ID: 169858

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The group's entrepreneurship and relentless customer focus enable continuous growth and expansion, responding to the changing needs of customers within the societies where it operates.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

The Fashion Consultant is responsible for sales generation, delivering a positive customer experience, and performing various operational duties as assigned by the store management team.

• Create a clean and organized environment by maintaining store standards and cleanliness.

• Make a positive first impression with an energetic attitude and appropriate dress code.
• Greet customers immediately upon entry with a smile and sincere greeting.
• Provide current and relevant product information to customers.
• Thank customers sincerely as they exit and invite them to return.

• Offer quality service in fitting rooms, follow up promptly, maintain cash wrap cleanliness, and attempt to increase sales.

• Provide efficient service at the cash wrap, offer gift cards, maintain cleanliness, and capture customer information in the database.

• Extensive experience in sales, marketing, and operations within the retail/brand management industry, specifically in fashion.
• Deep knowledge of the market, brand positioning, and trends.
• Understanding of current economic impacts, threats, and competitors.

High School Diploma or equivalent.

At least 2 years of retail sales experience.

• Good verbal communication skills.
• Ability to perform heavy lifting.
• Ability to stand for at least 8 hours.
• Strong customer service skills.

Al-Futtaim Retail has been a leader in the Middle East, Africa, and Asia for over 30 years. We have partnerships with major brands including IKEA, ACE, Toys R Us, Zara, Mango, Bershka, P&B, and Marks and Spencer. We have introduced brands like Watsons and B&Q to the Middle East and continue to expand with new launches and developments. We value diverse talent from all backgrounds, with over 100 nationalities across 12 countries. Join us today and make a difference.

Join to apply for the Store Manager - Beauty | Retail | Watsons | Kuwait role at Al-Futtaim

Join to apply for the Store Manager - Beauty | Retail | Watsons | Kuwait role at Al-Futtaim

Job Requisition ID: 170625

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

The job holder (JH) is responsible for planning, controlling, and directing their store team to achieve highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and people's skills in order to influence everyone to manifest the best professional customer service and equipped with the ability to understand and analyses sales figures to drive the business to achieve its targets.

What You Will Do

Profit Financial

• Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
• Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
• Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
• Manages and controls store approved OPEX budgets ( i.e utilities, wrap supply, staff cost, etc)
• Recommends and initiates plans to optimize the stores’ controllable expense.
• Achieves shrinkage budget below tolerance level thru day to day monitoring of Retail Operating Standard Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level)
  
  

• Checks and reviews the implementation of display and timely replenishment.
• Manages availability and timely replenishment of stocks.
• Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
• Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
• Ensures customers shopping experience exceeds customers’ expectation.
• Handles and reports product queries, complaints and offer advise professionally aligned with the Brand of Service Standards procedure.
• Drives loyalty members programs and initiatives to achieve target transactions participation.
• Drives selling techniques to achieve target conversion/transaction rate
• Cascades on going promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis
• Checks and validates proper implementation and execution of promotional and store activities (e.g. promo call outs, hero displays and price changes)
  
  

• Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
• Demonstrate strong analytical skills and understanding of the system and reporting
• Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
• Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)
  
  

• Plans and monitors Personal Development Plans In role development interventions.
• Identifies, implements and monitors team learning interventions.
• Reviews and discusses performance appraisal and personal plans of direct reports.
• Implements action plans for employee engagements
  
  

• Good knowledge of the beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills
• Management skills and people development
• Empathy Customer service and results oriented Leadership and problem solving skills
• Excellent relationship skills
• Integrity and trust dealing with ambiguity
• Proactive with good team spirit and able to take initiatives
  
  

• Education: Bachelor or Master degree would be a plus
• Minimum Experience and Knowledge: Min 5+ years of experience in retail and team management in the beauty sector
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role
The job holder will be responsible to follow operating procedures, provides inventory control service, ensuring that the stocks are available when needed and that stock movement is accurately tracked and maintained throughout the entire process and stock loss risks are absolutely minimized.

What you will do

• Controlling the product's inputs & outputs from warehouses/other Stores. Stock discrepancy during receiving must be escalated to the supplier/sender by raising an SRD report. Coordinate until the SRD s are adjusted in the system.
• Tracking & updating stocks both on Incoming/Outgoing Log Books & in the system.
• Avoiding product's shortage by investigating on weekly basis. Perform investigations based on Stock Accuracy Checks. Segregation of Damages in the stock room. Ensuring the movement of the damaged units.
• Support management with the required reports/feedback
• Prepare the store for marketing event (if any), arrange for stock count procedures (additional cartons and segregating stocks for easy scanning/counting purposes)
• Missing barcodes - Must accurately record the quality, quantity, type, style, and any other characteristics of the inventory so store team has a clear understanding of what is and isn’t available in case of bar code is unidentifiable. This needs to be sent to the brand team in Dubai for further assistance with the barcode. All such merchandise is to be separately put up in the stock room with the updated information in the form of report to the OPM on monthly basis.
• Presence during any maintenance related work activity in the store (Often in the night after store closing).
• The JH must be involved in the annual business planning will also manage monthly budgets
• JH will be sometimes if required will create PO and will track invoices and will make sure the work is completed with allocated SLA and invoiced by the Service Provider
• The JH will have to manage all the non-merchandise assets stored inside stock rooms for business related activity purposes.
• Ensure that all policies and procedures relating to admin and stock movement processes are strictly adhered to
• Follow SOP guidelines, and inform Management of any breaches of SOP
• Process any inventory adjustments, such as for monthly damages, expired, testers, transfers, and any special orders
• Maintain accurate records for stock movement within the business
• Where required, apply for any relevant promotional permits
• Monitor DSR (Daily Sales Reconciliation) and ensure documentation is compliant including the following: Reconciliation of cash & other tenders, Daily Audit of reports / collections, Banking/Foreign Exchange, Store Petty Cash, Tallying of safe fund daily, Credit Card Reconciliation, Other Non-Cash tenders reco.
• Ensure all sales are reflecting SAP
• Investigate any discrepancies SAP and Rpro by Monitoring IDocs and missing transaction to resolve and IT calls raised.
• All invoices from suppliers/contractors must be verified and processed with payments team. Follow-up must be maintained to track pending invoices and flag pending payments. Maintain a liaison with suppliers to clear any outstanding payments
• Stock reports

Required skills to be successful

• Minimum Experience and Knowledge: 3-4 years in Retail stock handling role in local market is a must requirement.
• Job-Specific/Technical Skills required to complete the tasks: Good IT skills, qualifications from supply chain management/logistics institute beneficial

What equips you for the role

Education: Diploma/ High school

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Join to apply for the Business Systems Analyst - Retail (Oodo System) role at KDD

Join to apply for the Business Systems Analyst - Retail (Oodo System) role at KDD

Job Summary

We are seeking an experienced Retail Business Systems Analyst with a strong background in Odoo 16/17 systems. The ideal candidate will possess in-depth knowledge of various business, financial, and marketing modules, with hands-on experience configuring and maintaining Odoo systems. The primary role is to align technology solutions with business objectives, improve efficiency, and drive innovation. This includes analyzing business processes, identifying areas for improvement, designing solutions, and configuring the system to enhance overall productivity and profitability. Additionally, the candidate should be knowledgeable about various Odoo options like SaaS, Odoo.sh and configuration/enhancements best practices.

Job Summary

We are seeking an experienced Retail Business Systems Analyst with a strong background in Odoo 16/17 systems. The ideal candidate will possess in-depth knowledge of various business, financial, and marketing modules, with hands-on experience configuring and maintaining Odoo systems. The primary role is to align technology solutions with business objectives, improve efficiency, and drive innovation. This includes analyzing business processes, identifying areas for improvement, designing solutions, and configuring the system to enhance overall productivity and profitability. Additionally, the candidate should be knowledgeable about various Odoo options like SaaS, Odoo.sh and configuration/enhancements best practices.

Job Duties Include But Are Not Limited To

• Analyze and document business processes related to retail operations, including POS, procurement, inventory, recipe management, pricing, promotions, and e-commerce.
• Collaborate with stakeholders from various departments to understand their requirements and objectives.
• Serve as a liaison between business units and IT to translate business needs into system requirements.
• Implement, configure, and maintain Odoo 16/17 business, financial, and marketing modules.
• Conduct regular system audits to ensure accurate and efficient operation.
• Provide training and support to staff on the use of Odoo systems.
• Collaborate with IT to manage system upgrades, patches, and other maintenance tasks.
• Monitor system usability and gather feedback from users to identify opportunities for continuous improvement.
• Ensure compliance with relevant laws, regulations, and best practices within the system's processes.
• Advise on the use of various Odoo options and recommend best practices for enhancements.
  
  

• Bachelor's degree in information technology, Business Administration, Business Analysis, or equivalent.
• Certifications in business analysis (IIBA, IREB, ISCB, or PMI) are a plus.
• Odoo certification is advantageous.
  
  

• Proven experience as a Business System Analyst.
• Excellent analytical and problem-solving skills.
• Outstanding communication and interpersonal skills.
• Analytical mindset with proficiency in data analysis and reporting tools.
• Ability to work effectively in a team environment as well as independently.
• Knowledge about various Odoo options and best practices for maintenance and enhancements.
• Experience in Odoo 16/17 is a Plus.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Dairy Product Manufacturing

Referrals increase your chances of interviewing at KDD by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Our entrepreneurship and relentless customer focus enable us to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each day.

The job holder will be responsible for following operating procedures, providing inventory control services, ensuring stock availability, and accurately tracking stock movement to minimize stock loss risks.

1. Control product inputs and outputs from warehouses and stores. Escalate stock discrepancies during receiving by raising an SRD report and coordinate until adjustments are made in the system.
2. Track and update stocks on incoming/outgoing logs and in the system.
3. Investigate weekly stock discrepancies to prevent shortages. Conduct stock accuracy checks and segregate damaged goods, ensuring proper movement of damaged units.
4. Support management with reports and feedback.
5. Prepare the store for marketing events, including stock counts and segregation of additional cartons for easier scanning and counting.
6. Record details of missing barcodes, including quality, quantity, and characteristics, and send reports to the brand team for barcode assistance. Store such merchandise separately with updated information.
7. Participate in maintenance activities, often after store hours.
8. Assist in annual business planning and manage monthly budgets.
9. Create purchase orders, track invoices, and ensure work completion within SLA, liaising with service providers.
10. Manage non-merchandise assets stored in stock rooms.
11. Adhere to all policies and SOPs related to admin and stock movement processes, reporting breaches to management.
12. Process inventory adjustments for damages, expirations, testers, transfers, and special orders.
13. Maintain accurate records of stock movements.
14. Apply for relevant promotional permits when necessary.
15. Monitor Daily Sales Reconciliation (DSR) and ensure documentation compliance, including cash, tenders, collections, banking, petty cash, and credit card reconciliation.
16. Ensure all sales are reflected in SAP and investigate discrepancies by monitoring IDocs and missing transactions.
17. Verify and process invoices from suppliers and contractors, follow up on pending payments, and liaise with suppliers to clear dues.
18. Prepare sales and stock reports.

• Minimum 3-4 years of experience in retail stock handling in the local market.
• Proficiency in IT; qualifications in supply chain management or logistics are beneficial.

Education: Diploma or High School qualification.

We encourage candidates to read the full job description carefully and prepare a personalized CV to demonstrate why they are suitable for this role. Our Talent Acquisition team is dedicated to making the best match based on skills, behaviors, and alignment with our core values of Respect, Integrity, Collaboration, and Excellence. We are committed to providing a positive candidate experience and will review all applications thoroughly.