29 On Call jobs in Kuwait

Overview

Direct message the job poster from City Hypermarket

Call Center Agent position. The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, and support day-to-day operations of the call center.

• Handle incoming and outgoing calls in a professional and efficient manner
• Provide accurate information and resolve customer inquiries or complaints
• Record and update customer information in the system
• Coordinate with other departments to resolve issues and follow up as needed
• Maintain a high level of product knowledge to assist customers effectively
• Achieve daily, weekly, and monthly performance targets
• Ensure adherence to company policies, procedures, and call center scripts
• Maintain a high standard of customer service at all times
• Good computer and data entry skills
• Ability to handle high call volumes and work under pressure
• Strong problem-solving skills and attention to detail

• Previous experience in a call center or customer service role is preferred

• Entry level

• Full-time

• Business Development, Sales, and Customer Service

• Retail

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep records of all conversations in our call center database in a comprehensible way
5. Meet personal/team qualitative and quantitative targets
6. Make use of available opportunity to sell or advertise products to customers
7. Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues
8. Move complex issues or complaints to supervisors
9. Willing to work during extended odd hours and/or during holiday periods

Requirements and skills

1. Must have good knowledge of customer relationship or customer service practices
2. Strong phone and verbal communication skills along with active listening
3. Ability to multi-task, set priorities and manage time effectively
4. Good interpersonal skills to enable an easy flow with customers
5. Ability to work as part of a team if needed
6. Good data entry and typing abilities
7. A minimum of high school diploma
8. At least 2 years of work experience in a call center environment

To apply, kindly submit your CV in PDF format to .

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

Overview

Location: Kuwait

Job Type: Full-Time

Job Summary: We are seeking a dynamic and motivated Business Development Executive to join our Call Centre team. The ideal candidate will be responsible for generating leads, making outbound calls to potential clients, explaining our services, and converting leads into business opportunities. You will play a key role in driving growth and expanding our customer base.

• Make outbound calls to prospective customers to generate leads and schedule appointments.
• Understand client needs and provide relevant service/product information.
• Follow up on leads and close sales through effective communication and negotiation.
• Maintain and update the CRM system with accurate information.
• Achieve daily, weekly, and monthly targets for calls and conversions.
• Build and maintain strong customer relationships.
• Collaborate with the sales and marketing teams to improve outreach and strategies.
• Handle customer inquiries and ensure a high level of customer satisfaction.
• Conduct market research to identify new opportunities and potential clients.

• Key Requirements: Proven experience in a tele calling or call center sales role (1-2 years preferred).
• Excellent verbal communication and interpersonal skills.
• Strong persuasion and negotiation abilities.
• Goal-oriented with a drive to meet and exceed targets.
• Basic knowledge of CRM tools and MS Office.
• Fluency in Arabic & English
• High school diploma or equivalent; a degree in Business or Marketing is a plus.
• Experience in B2B/B2C sales or lead generation.

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

• Comply with staffing schedules and break allowances


• Provide customers with accurate information at all times


• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time


• Create complaint tickets correctly, in adherence with policies and procedures


• Update the database with the most recent customer information


• Handle stressed, angry and confused customers in the most positive way possible


• Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

• Prior experience in a customer service role


• Good communication skills


• Able to communicate in Arabic and English


• Good computer skills

Call Center Agent Job Responsibilities:

• Obtains client information by answering telephone calls & answering (live chat) as per company policy.
• Informs clients by explaining procedures, answering questions & providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Answers incoming calls and responds to customer’s (live chat).
• Manages and resolves customer complaints.
• Identifies and escalates issues to supervisors.
• Researches, identifies, and resolves customer complaints using applicable software.
• Documents all call information according to standard operating procedures.
• Completes call logs and reports.

Call Center Agent Qualifications / Skills:

• Strong verbal communication.
• Phone skills.
• Listening.
• Data entry skills.
• Customer focus.
• Customer service.
• Attention to detail.
• Professionalism.
• Multi-tasking.
• Proficient in relevant computer applications.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situations appropriately.

Working Hours: 9 working hrs. a day, 6 days a week.