45 Nbk jobs in Kuwait
Head of Retail Banking
Kuwait City, Al Kuwayt
Posted today
Job Viewed
Job Description
**About QNB**
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
**Job Summary**:
The incumbent will be responsible for overseeing the development and implementation of business plans for QNB Country's branches. The incumbent will also be responsible for overseeing the implementation of the agreed strategic agenda and determining the resources, channels, products, and market segments and the tactical direction required to maximize targets.
**Responsbilities**:
Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
Display a good understanding of the major economies / relevant geographies in which the Country operates and of those economies that could have an impact on the Country's business; includes an appreciation of the range of potential outcomes for the Country.
Take leading role in understanding of external & internal environment (economic, political, social, competitive and regulatory factors) and ensure that the same is captured in business planning process.
Continuously encourage managers to be sensitive to the market dynamics and engage them in a fruitful dialogue to be able to respond to the market changes speedily.
Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.
Act within the limits of the powers delegated to the incumbent and delegate authority to the respective heads and monitor exercise of the same
Create necessary frameworks and systems to enable teams and individuals to deliver on the commitments made.
Create conducive environment and frameworks to act swiftly through effective delegation and empowerment
Endeavour for superior performance & take personal accountability to meet deadlines in rapidly changing, ambiguous environment & unfavourable conditions.
Assist the GM in the development and implementation of QNB Country's Retail Branches strategy.
Ensure that the branches' business plans are within budgets and timescales.
Ensure ongoing increase in market share and sustainable growth rate on the QNB Country's branches portfolio.
Oversee and lead the annual budgeting process for all QNB Country's branches.
Oversee the performance of all QNB Country's Domestic retail branches against the set objectives to ensure achievement of profit targets for QNB Country's retail portfolio.
Coordinate with the GM to develop the department's strategy and plans to set the volume, revenue, and profit targets for all QNB Country retail branches with the network.
Provide the AGM Group Manned Channels with informative reports on the performing and non performing products within the network.
Keep the GM informed of branches' financial returns and ensure implementation of suggested changes (if any).
Ensure that all QNB Country Retail branches focus on client-driven service and improving efficiency.
Drive the profitability of QNB Country's Retail Branches through completing sales, service management, implementation of business strategies, and business development.
Ensure that domestic branches comply with QNB Country's policies and procedures and recommend the necessary modifications/changes to guarantee compliance.
Work with managers to position QNB Country Retail branches as an effective retail sale and service outlet by providing superior customer focused services, increasing the customer base, and meeting the branch asset and liability targets.
Work with the managers to enhance the positioning of certain branches within the network through reviewing performance indicators in the branches.
Cater to the financial needs of individual customers through QNB Country's network of Retail branches and customer service centres, while ensuring that product offerings are continually aligned with the needs and expectations of the respective customer segmen
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
**Job Summary**:
The incumbent will be responsible for overseeing the development and implementation of business plans for QNB Country's branches. The incumbent will also be responsible for overseeing the implementation of the agreed strategic agenda and determining the resources, channels, products, and market segments and the tactical direction required to maximize targets.
**Responsbilities**:
Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
Display a good understanding of the major economies / relevant geographies in which the Country operates and of those economies that could have an impact on the Country's business; includes an appreciation of the range of potential outcomes for the Country.
Take leading role in understanding of external & internal environment (economic, political, social, competitive and regulatory factors) and ensure that the same is captured in business planning process.
Continuously encourage managers to be sensitive to the market dynamics and engage them in a fruitful dialogue to be able to respond to the market changes speedily.
Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.
Act within the limits of the powers delegated to the incumbent and delegate authority to the respective heads and monitor exercise of the same
Create necessary frameworks and systems to enable teams and individuals to deliver on the commitments made.
Create conducive environment and frameworks to act swiftly through effective delegation and empowerment
Endeavour for superior performance & take personal accountability to meet deadlines in rapidly changing, ambiguous environment & unfavourable conditions.
Assist the GM in the development and implementation of QNB Country's Retail Branches strategy.
Ensure that the branches' business plans are within budgets and timescales.
Ensure ongoing increase in market share and sustainable growth rate on the QNB Country's branches portfolio.
Oversee and lead the annual budgeting process for all QNB Country's branches.
Oversee the performance of all QNB Country's Domestic retail branches against the set objectives to ensure achievement of profit targets for QNB Country's retail portfolio.
Coordinate with the GM to develop the department's strategy and plans to set the volume, revenue, and profit targets for all QNB Country retail branches with the network.
Provide the AGM Group Manned Channels with informative reports on the performing and non performing products within the network.
Keep the GM informed of branches' financial returns and ensure implementation of suggested changes (if any).
Ensure that all QNB Country Retail branches focus on client-driven service and improving efficiency.
Drive the profitability of QNB Country's Retail Branches through completing sales, service management, implementation of business strategies, and business development.
Ensure that domestic branches comply with QNB Country's policies and procedures and recommend the necessary modifications/changes to guarantee compliance.
Work with managers to position QNB Country Retail branches as an effective retail sale and service outlet by providing superior customer focused services, increasing the customer base, and meeting the branch asset and liability targets.
Work with the managers to enhance the positioning of certain branches within the network through reviewing performance indicators in the branches.
Cater to the financial needs of individual customers through QNB Country's network of Retail branches and customer service centres, while ensuring that product offerings are continually aligned with the needs and expectations of the respective customer segmen
This advertiser has chosen not to accept applicants from your region.
0
Branch Manager - Branches - Retail Banking
Commercial Bank of Kuwait
Posted today
Job Viewed
Job Description
**Strategy**
- Establish goals for assigned Branch staff in conjunction with Senior Management.
**Budgeting and Financial Management**
- Implement department operating budget and operates within the guidelines.
**Operational Duties**:
- Develop and implement corrective measures to ensure the Branch is delivering quality products and services by reviewing and analysing discrepancies in transaction volume, loan document deficiencies, net account growth and frequency of client complaints.
- Devise and implement plan(s) required to meet or exceed annual goals.
- Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department.
- Ensure all transactions are processed in line with the criteria defined by CBK and the AML policy of the Bank
- Ensure compliance with established internal control policies and procedures, and follow-up to correct any deficiencies against criminal / fraudulent operations and prevent unnecessary risk or exposure.
- Maximize loan and deposit accounts by developing new business as well as maintaining present customers through aggressive sales and cross-selling.
- Supervise the Branch in regard to appearance, maintenance, and prescribed security controls to protect the facility.
- Participate in the various cross-functional committees / teams for multiple purposes to achieve optimal co-operation and seamless quality service.
- Assess sales performance and regularly communicate performance results to Branch staff.
- Conduct sales staff meetings and address / suggest methods to handle performance problems.
- Attend to the needs of existing and prospective clients, including opening new accounts, certifying cheques and handling client complaints. Makes loans to individual clients within prescribed limitations of lending authority.
**People Management**:
- Determines staffing needs and requirements
- Liaises with HR towards fulfilling the recruitment needs of the Division
- Sets subordinate goals and ensures alignment with Corporate Objectives
- Nominates subordinates to attend related training events to enhance their professional knowledge and skills
- Appraises employee work results
- Addresses subordinate queries and concerns, seeking solutions to ensure synergy
**Customer’ Relations Management (internal and/or external)**
- Develops and maintains relationships with all stakeholders
- Directs and controls processing and fulfillment of all Client requests and orders
- Ensures Client satisfaction with related products and services to ensure quality excellence and superior provision of service.
**Documentation and Reporting**:
- Generate and escalate periodic and requested reports ensuring accuracy and timely delivery
- Review the Branch performance, efficiency and profitability report and identify / implement corrective plan(s) as needed to meet required performance.
**Policies and Procedures**:
- Formulates and periodically assesses and reviews Division policies and procedures ensuring compliance with rules and regulations
- Reviews and proposes enhancements to existing cross-Divisional workflows to maximize work efficiency
**Auditing and Review**
- Identifies and corrects data discrepancies, ensuring the highest standards of data accuracy.
**Skills**:
- Branch compliance with operational procedures.
- Improvements in branch’s score cards
- Early identification of risk and compliance issues
- Good support and coaching to branches
- High quality processing, mínimal errors
- Good explanation of policies and procedures
**Easy Apply
- Establish goals for assigned Branch staff in conjunction with Senior Management.
**Budgeting and Financial Management**
- Implement department operating budget and operates within the guidelines.
**Operational Duties**:
- Develop and implement corrective measures to ensure the Branch is delivering quality products and services by reviewing and analysing discrepancies in transaction volume, loan document deficiencies, net account growth and frequency of client complaints.
- Devise and implement plan(s) required to meet or exceed annual goals.
- Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department.
- Ensure all transactions are processed in line with the criteria defined by CBK and the AML policy of the Bank
- Ensure compliance with established internal control policies and procedures, and follow-up to correct any deficiencies against criminal / fraudulent operations and prevent unnecessary risk or exposure.
- Maximize loan and deposit accounts by developing new business as well as maintaining present customers through aggressive sales and cross-selling.
- Supervise the Branch in regard to appearance, maintenance, and prescribed security controls to protect the facility.
- Participate in the various cross-functional committees / teams for multiple purposes to achieve optimal co-operation and seamless quality service.
- Assess sales performance and regularly communicate performance results to Branch staff.
- Conduct sales staff meetings and address / suggest methods to handle performance problems.
- Attend to the needs of existing and prospective clients, including opening new accounts, certifying cheques and handling client complaints. Makes loans to individual clients within prescribed limitations of lending authority.
**People Management**:
- Determines staffing needs and requirements
- Liaises with HR towards fulfilling the recruitment needs of the Division
- Sets subordinate goals and ensures alignment with Corporate Objectives
- Nominates subordinates to attend related training events to enhance their professional knowledge and skills
- Appraises employee work results
- Addresses subordinate queries and concerns, seeking solutions to ensure synergy
**Customer’ Relations Management (internal and/or external)**
- Develops and maintains relationships with all stakeholders
- Directs and controls processing and fulfillment of all Client requests and orders
- Ensures Client satisfaction with related products and services to ensure quality excellence and superior provision of service.
**Documentation and Reporting**:
- Generate and escalate periodic and requested reports ensuring accuracy and timely delivery
- Review the Branch performance, efficiency and profitability report and identify / implement corrective plan(s) as needed to meet required performance.
**Policies and Procedures**:
- Formulates and periodically assesses and reviews Division policies and procedures ensuring compliance with rules and regulations
- Reviews and proposes enhancements to existing cross-Divisional workflows to maximize work efficiency
**Auditing and Review**
- Identifies and corrects data discrepancies, ensuring the highest standards of data accuracy.
**Skills**:
- Branch compliance with operational procedures.
- Improvements in branch’s score cards
- Early identification of risk and compliance issues
- Good support and coaching to branches
- High quality processing, mínimal errors
- Good explanation of policies and procedures
**Easy Apply
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1
Supervisor - Marketing/segments - Retail Banking
Commercial Bank of Kuwait
Posted today
Job Viewed
Job Description
1. Provide support to marketing team to ensure smooth implementation of planned routines.
2. Compiling and distributing routine financial and statistical information.
3. Collect routine data and collect daily information from different sources.
4. writing routine reports, company brochures and similar documents
5. Organizing and hosting presentations and customer visits
6. Arrange the distribution of promotional activities to all sales outlets.
7. Visit branches and external agencies & vendors.
8. Provide assistance to collect market research inputs.
9. Work closely with employees in other functions, such as advertising, market research, production, sales and distribution.
**Skills**:
**Education**:
- Minimum: College degree in Marketing, Business Administration, or other closely related field.
**Experience**:
- Minimum: 3 years in Marketing within financial services/banking
**Language and Computer Skills**:
- Computer Skills: Good
- English Skills: Fluent
- Arabic Skills: Fluent
**Easy Apply
2. Compiling and distributing routine financial and statistical information.
3. Collect routine data and collect daily information from different sources.
4. writing routine reports, company brochures and similar documents
5. Organizing and hosting presentations and customer visits
6. Arrange the distribution of promotional activities to all sales outlets.
7. Visit branches and external agencies & vendors.
8. Provide assistance to collect market research inputs.
9. Work closely with employees in other functions, such as advertising, market research, production, sales and distribution.
**Skills**:
**Education**:
- Minimum: College degree in Marketing, Business Administration, or other closely related field.
**Experience**:
- Minimum: 3 years in Marketing within financial services/banking
**Language and Computer Skills**:
- Computer Skills: Good
- English Skills: Fluent
- Arabic Skills: Fluent
**Easy Apply
This advertiser has chosen not to accept applicants from your region.
2
Supervisor - Marketing/products - Retail Banking
Commercial Bank of Kuwait
Posted today
Job Viewed
Job Description
Assists Unit Head in brainstorming, developing, and if successful launching new Bank products and services, including:
- Monitoring the Market and keeping updated with the latest trends, technology, and competitor P&S
- Planning new P&S that are parallel to Bank’s strategy, vision and mission
- Helping prepare Business Plans for new proposed P&S, including future projections and feasibility
- If needed, presenting pitches and said Business Plans to Executive Management
- Coordinating with Trading and Product Awareness/Service Quality to develop ‘training materials’ for Staff
- Assisting for the launching of the Product
- Conducting performance evaluation of existing P&S, including financial returns of past promotional events, customer satisfaction, and the sales and general returns per Product
- Monitoring the market and conducting financial analysis of existing Bank P&S, including customer and client feedback, focusing on how to improve on P&S
- Preparing suggestions for restructuring the products, if necessary
- Reviewing various Credit Card fees
**Skills**:
**Education**:
- Minimum: Bachelor’s Degree, preferably in Business Administration/Marketing/Finance/Accounting
**Experience**:
- Minimum: 3 years in a related field, within Financial Services/Banking
**Language and Computer Skills**:
- Computer Skills: Advanced
- English Skills: Fluent
- Arabic Skills: Proficient
**Easy Apply
- Monitoring the Market and keeping updated with the latest trends, technology, and competitor P&S
- Planning new P&S that are parallel to Bank’s strategy, vision and mission
- Helping prepare Business Plans for new proposed P&S, including future projections and feasibility
- If needed, presenting pitches and said Business Plans to Executive Management
- Coordinating with Trading and Product Awareness/Service Quality to develop ‘training materials’ for Staff
- Assisting for the launching of the Product
- Conducting performance evaluation of existing P&S, including financial returns of past promotional events, customer satisfaction, and the sales and general returns per Product
- Monitoring the market and conducting financial analysis of existing Bank P&S, including customer and client feedback, focusing on how to improve on P&S
- Preparing suggestions for restructuring the products, if necessary
- Reviewing various Credit Card fees
**Skills**:
**Education**:
- Minimum: Bachelor’s Degree, preferably in Business Administration/Marketing/Finance/Accounting
**Experience**:
- Minimum: 3 years in a related field, within Financial Services/Banking
**Language and Computer Skills**:
- Computer Skills: Advanced
- English Skills: Fluent
- Arabic Skills: Proficient
**Easy Apply
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3
Premier Banking Officer - Premier Banking - Retail
Commercial Bank of Kuwait
Posted today
Job Viewed
Job Description
Provides a friendly, welcoming, professional and warm environment for all incoming Premier Customers and implements an efficient, but warm method to identifying and assessing their needs and requirements.
- Notes down all requirements that are currently not being addressed by current Bank Products and Services and forwards said concerns to Head of Branch Sales Department.
- Provides all required Banking needs for Premier Customers and processes all Premier Account transactions including opening Accounts, maintaining existing Accounts, and closing Accounts, and if unable, directs to the appropriate Department, Service Desk or Processing Area.
- Provides brochures and addresses inquiries on Bank Products and Services, ensuring being up to date with all current marketing campaigns and said Products and Services.
- Coordinates with various Retail Departments to manage the total wealth of the Premier Customers by matching the Bank’s current financial and investment Product and Services solutions to their financial needs.
**Skills**:
- Identifies and corrects data discrepancies, ensuring the highest standards of data accuracy.
- Communicating with Impact
- Planning and Organizing
- Efficiency & Effectiveness
**Easy Apply
- Notes down all requirements that are currently not being addressed by current Bank Products and Services and forwards said concerns to Head of Branch Sales Department.
- Provides all required Banking needs for Premier Customers and processes all Premier Account transactions including opening Accounts, maintaining existing Accounts, and closing Accounts, and if unable, directs to the appropriate Department, Service Desk or Processing Area.
- Provides brochures and addresses inquiries on Bank Products and Services, ensuring being up to date with all current marketing campaigns and said Products and Services.
- Coordinates with various Retail Departments to manage the total wealth of the Premier Customers by matching the Bank’s current financial and investment Product and Services solutions to their financial needs.
**Skills**:
- Identifies and corrects data discrepancies, ensuring the highest standards of data accuracy.
- Communicating with Impact
- Planning and Organizing
- Efficiency & Effectiveness
**Easy Apply
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4
Assistant Finance Controller – Financial Services
Kuwait City, Al Kuwayt
Alert International
Posted today
Job Viewed
Job Description
Description
In this role, you will be responsible in managing Divisional Financial Controls, Strategic Planning, Reporting & Analytics, Risk Management and Stakeholder relations, ensuring Financial integrity and alignment with organizational goals.
Role & Responsibilities:
- Ensure and assess timely preparation and review of monthly MIS, P/L, BS, KPI and other operational activities including Cash Management, CAPEX & Working Capital Management
- Collaborate closely with finance and operations team for financial control, cash management and other relevant operational aspects on a daily basis.
- Ensure timely and accurate financial reporting that is compliant with statutory regulations and is free of financial irregularities.
- Review of Bank guarantees, payables, fixed assets, internal audit and compliance reports and ensure budget and overheads control with coordination with operations team.
- Identify, Escalate and mitigate Financial Risks.
- Contribute to all the modernization of finance processes, controls reporting team and organization.
- Develop or recommend practical solutions to address financial challenges or issues.
- Strive to improve revenue and profits of all departments by focusing on topline growth as well as scouting for various cost saving initiatives.
- Prepare monthly budgets and financial statements within timelines.
- Ensure that all Insurance claims and related liabilities are settled in a timely and effective manner.
- Oversee Accounts payables and Accounts receivables by verifying all vendor payments and manage/follow-ups to ensure collections within due date.
- Continuously review and recommend changes to policies and procedures to exercise effective financial controls.
- Ensure compliance with the same by the Operating Management.
- Collect and analyze, review financial statements for meaningful comparison (trend analysis, variance analysis, benchmarking, KPIs, etc.)
- Expert working knowledge of IFRS 17
- Hands on experience in submission of data/ information/ reports to Central Bank
- Familiar with compliances of Industry related regulatory bodies (ie., IRU & CBK)
- Closely work with the team to resolve any discrepancies.
- Review financial implications and payouts of incentive schemes and provide feedback on their feasibility and effectiveness.
- Maintain audit trails and implement audit report recommendations issued by internal and external auditors.
- Liaise with external auditors to ensure that financial results are reported on time.
- Perform routine activities in accordance with agreed deadlines, standards and discharge any other task assigned by superiors in a timely and effective manner.
- Strong interpersonal skills with the ability to foster teamwork while handling sensitive and confidential information with discretion.
People Management
- Manage and handle grievances raised by subordinates in a prompt and effective manner and escalate as required.
- Monitor performance of finance personnel on financial and non-financial parameters such as cost savings achieved, internal customer responsiveness, teamwork, and technical acumen
Skills
Who you are
You are a detail-oriented and results-driven Financial Controller with a strong background in financial reporting, budgeting, and regulatory compliance within the financial services industry.
Skills & Competencies:
- High degree of accountability and integrity
- Excellent interpersonal and communication skills
- Strong problem-solving and decision-making capabilities
- Demonstrate strong knowledge in forecasting models, data analysis along with clarity in the application of IFRS & IAS standards.
- High degree of Accountability, Integrity & Responsibility in all tasks assigned.
Education & Qualifications:
- Qualified Finance Professional holding CA / CPA / CMA / ACCA
- Minimum 15 years work experience, with at least 5-10 years in a managerial role in Finance
- Preferably from Financial Services/ Remittance / Insurance/ Banking industries
This advertiser has chosen not to accept applicants from your region.
5
Assistant Finance Controller – Financial Services
Kuwait City, Al Kuwayt
Alert International
Posted today
Job Viewed
Job Description
Description In this role, you will be responsible in managing Divisional Financial Controls, Strategic Planning, Reporting & Analytics, Risk Management and Stakeholder relations, ensuring Financial integrity and alignment with organizational goals. Role & Responsibilities: Ensure and assess timely preparation and review of monthly MIS, P/L, BS, KPI and other operational activities including Cash Management, CAPEX & Working Capital Management Collaborate closely with finance and operations team for financial control, cash management and other relevant operational aspects on a daily basis. Ensure timely and accurate financial reporting that is compliant with statutory regulations and is free of financial irregularities. Review of Bank guarantees, payables, fixed assets, internal audit and compliance reports and ensure budget and overheads control with coordination with operations team. Identify, Escalate and mitigate Financial Risks. Contribute to all the modernization of finance processes, controls reporting team and organization. Develop or recommend practical solutions to address financial challenges or issues. Strive to improve revenue and profits of all departments by focusing on topline growth as well as scouting for various cost saving initiatives. Prepare monthly budgets and financial statements within timelines. Ensure that all Insurance claims and related liabilities are settled in a timely and effective manner. Oversee Accounts payables and Accounts receivables by verifying all vendor payments and manage/follow-ups to ensure collections within due date. Continuously review and recommend changes to policies and procedures to exercise effective financial controls. Ensure compliance with the same by the Operating Management. Collect and analyze, review financial statements for meaningful comparison (trend analysis, variance analysis, benchmarking, KPIs, etc.) Expert working knowledge of IFRS 17 Hands on experience in submission of data/ information/ reports to Central Bank Familiar with compliances of Industry related regulatory bodies (ie., IRU & CBK) Closely work with the team to resolve any discrepancies. Review financial implications and payouts of incentive schemes and provide feedback on their feasibility and effectiveness. Maintain audit trails and implement audit report recommendations issued by internal and external auditors. Liaise with external auditors to ensure that financial results are reported on time. Perform routine activities in accordance with agreed deadlines, standards and discharge any other task assigned by superiors in a timely and effective manner. Strong interpersonal skills with the ability to foster teamwork while handling sensitive and confidential information with discretion. People Management Manage and handle grievances raised by subordinates in a prompt and effective manner and escalate as required. Monitor performance of finance personnel on financial and non-financial parameters such as cost savings achieved, internal customer responsiveness, teamwork, and technical acumen Skills Who you are You are a detail-oriented and results-driven Financial Controller with a strong background in financial reporting, budgeting, and regulatory compliance within the financial services industry. Skills & Competencies: High degree of accountability and integrity Excellent interpersonal and communication skills Strong problem-solving and decision-making capabilities Demonstrate strong knowledge in forecasting models, data analysis along with clarity in the application of IFRS & IAS standards. High degree of Accountability, Integrity & Responsibility in all tasks assigned. Education & Qualifications: Qualified Finance Professional holding CA / CPA / CMA / ACCA Minimum 15 years work experience, with at least 5-10 years in a managerial role in Finance Preferably from Financial Services/ Remittance / Insurance/ Banking industries
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6
Customer Service
Kuwait City, Al Kuwayt
WATHIF Consultancy
Posted today
Job Viewed
Job Description
Must have experience in the following.
- Has to have minimum 2-3years experience in Kuwait.
- Experience in Customer Relations in General.
- Good Acting Skills and should be physically fit.
**Salary**: Up to KD350.000 per month
- Has to have minimum 2-3years experience in Kuwait.
- Experience in Customer Relations in General.
- Good Acting Skills and should be physically fit.
**Salary**: Up to KD350.000 per month
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Alghanim Industries
Posted today
Job Viewed
Job Description
The Customer Service Representative (CSR) plays a critical role in delivering an exceptional customer experience by providing prompt, professional, and efficient service to all clients. The CSR will handle inquiries, service bookings, complaints, and after-sales support related to automotive services, new vehicle delivery, and repairs.
Responsibilities- Greet and assist customers in a friendly and professional manner.
- Respond to customer inquiries via phone, email, or in person regarding service appointments, repair status, warranty information, and general automotive services.
- Schedule and coordinate service appointments, ensuring optimal workshop utilization.
- Liaise with service advisors and workshop personnel to provide accurate updates to customers regarding vehicle status.
- Notify customers about service delays, changes, or required approvals for additional repairs.
- Ensure all customer concerns are logged and addressed promptly.
- Address customer complaints with a positive attitude and follow through until resolution.
- Escalate unresolved issues to the Customer Service Supervisor or relevant department for prompt action.
- Maintain records of customer interactions, feedback, and issues.
- Bachelor’s degree or diploma in Business Administration, Automotive, or related field.
- Minimum 2 years of experience in a customer service role, preferably in the automotive industry.
- Knowledge of automotive service processes and terminology is an advantage.
- Familiarity with CRM systems or Dealer Management Systems (e.g., AutoLine, Kerridge) is preferred.
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a positive attitude.
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8
Customer Service Agent
doroob
Posted 1 day ago
Job Viewed
Job Description
Job Responsibilities
- Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite).
- Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need.
- Acknowledge, act, and respond to any emails received for the customer care team in a timely manner.
- Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries.
- Forward any potential leads to the sales administrator.
- Arrange for pick-up bookings via CORE.
- Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process.
- Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis.
- Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments.
- Open tickets in case of any service failures and monitor for resolution and closure of tickets.
- Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines.
- Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes.
- Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process.
- Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments.
- Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines.
- Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards.
- Perform any other assignments as required/requested by your supervisor or manager.
This advertiser has chosen not to accept applicants from your region.
9