8 Media Account jobs in Kuwait

Job Title:

Social Media Account Manager Job Description: We are looking for a dynamic

Social Media Account Manager

with at least 2 years of professional experience. In this role, you will manage and oversee multiple social media accounts, develop strategies to increase brand visibility, and foster engagement across platforms. The ideal candidate is highly creative, analytical, and skilled at building relationships with clients while ensuring their social media presence aligns with business goals. Job Requirements

Develop and implement social media strategies tailored to each client's goals and objectives. Create and schedule engaging, high-quality content across various platforms (e.g., Instagram, Facebook, Twitter, LinkedIn, TikTok). Monitor and respond to comments, messages, and reviews to foster a positive online community. Analyze performance metrics and provide detailed reports to clients with actionable insights. Stay updated on social media trends, algorithms, tools, and best practices to keep accounts competitive. Collaborate with clients to understand their vision, target audience, and brand voice. Coordinate with designers, copywriters, and other team members to produce cohesive campaigns. Handle multiple accounts while maintaining high levels of organization and meeting deadlines. A team player with exceptional organizational and technical skills. You have an optimistic problem-solving mindset. Eager to learn and gain more continuously.

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We are looking for a dynamic and creative Public Relations Specialist to join our team!

You will play a key role in shaping our brand image and driving engagement across all platforms.

Key Responsibilities:

1. Develop and execute PR strategies and campaigns to enhance brand visibility.
2. Build and maintain relationships with media outlets, journalists, and influencers.
3. Monitor and analyze media coverage to measure the effectiveness of campaigns.
4. Collaborate with internal teams to align PR efforts with marketing and business objectives.
5. Plan and manage events and sponsorships.

Qualifications:

1. Arab nationality.
2. Bachelor’s degree in Public Relations, Communications, Marketing, or related field.
3. Proven experience in PR, media relations, or communications.
4. Exceptional verbal communication skills.
5. Strong organizational and project management abilities.
6. Ability to work under pressure and manage tight deadlines.

#J-18808-Ljbffr

We are looking for a dynamic and creative Public Relations Specialist to join our team! You will play a key role in shaping our brand image and driving engagement across all platforms. Key Responsibilities:

Develop and execute PR strategies and campaigns to enhance brand visibility. Build and maintain relationships with media outlets, journalists, and influencers. Monitor and analyze media coverage to measure the effectiveness of campaigns. Collaborate with internal teams to align PR efforts with marketing and business objectives. Plan and manage events and sponsorships. Qualifications:

Arab nationality. Bachelor’s degree in Public Relations, Communications, Marketing, or related field. Proven experience in PR, media relations, or communications. Exceptional verbal communication skills. Strong organizational and project management abilities. Ability to work under pressure and manage tight deadlines.

#J-18808-Ljbffr

Handle all legal processes and documentations with government authorities.
- Renew company official documents for Commercial Registration, Legal Documents, Tender board, and official portals of Main Customers.
- Ensure that the company possesses the required labor clearance to obtain employment visas.
- Obtain visas, medical, resident cards, company licenses and registrations.
- Handle employees ‘registration at the MOM and Public Authority for Social Insurance department.
- Follow up on Bank Accounts Statements, Bank Guarantees arrangement, submit legal letters and receiving deliverables.
- Handle all logistics operations and follow-up with Stakeholders.
- Support internal & external customer.
- Foster and maintain good relations with the private and government sector (Ministry of Interior, Public Authority of Manpower, Embassies etc.) to ensure quick completion of the formalities for employees’ registration, obtaining visas, and any other legal documentations required by the company.
- Report to the Country Manager all changes/updates which may affect the company’s legal status, with regards to Regional Occupational Program (ROP), Municipality, Chamber of Commerce and Public Authority of Manpower etc.
- Communicate employees’ concerns with the Country Manager.
- Follow up Clients to collect amounts due on invoices.
- Monitor and control the Aging of Receivables (Over 90 Days) by collecting outstanding aged amounts from Clients.
- Requirement open for Arabic speakers.
- Must have 3+ years of experience as PRO / Messenger.
- Fluency in Arabic and English, writing and speaking.
- Good knowledge of Microsoft Office (word, excel etc.)
- Transferable residence (Article 18).
- Valid driving license.

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

• Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

• Support the Account Managers in opening new accounts in system (Account Verification).
• End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.
• Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.
• Adding/cancelling services for B2B customers.
• Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).
• Contact the customer for any unclear requests or unauthorized sender.
• Contact the customer to collect the pending items with SDT.
• Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.
• Provide customers with contract details, copy of their Offer by coordinating with Archiving team.
• Provide account summary report when needed to customer or KAM (after investigation if required by customer).
• Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.
• Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.
• Create users for corporate customers to have access on self-care portal after checking the authority of the customer.
• Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.
• Handle MNP complaint for B2B corporates for CPR.
• Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.
• Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.
• Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.
• Handle any future media contacts type like live chat, etc.
• Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.
• Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.
• Coordinate with KAM and finance on the B2B verification Process.
• Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.
• Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.
• Remove promotions and pending OCC of promotions upon management approval.
• Respond to all sales requirements and support other departments by responding to all their email/calls.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

Qualifications:

• Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
• 2-3 years of experience based on progression ladder in a similar or related function.
• Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
• Strong customer orientation.
• Good communication, planning and organisational skills.
• Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:

1. Resume / CV
2. Passport-size photograph

#J-18808-Ljbffr

VAC9522 - Specialist, Service Account Management

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jan-2025

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels.

Key Accountabilities and Activities:

Support the Account Managers in opening new accounts in system (Account Verification).

End to end support & guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products, maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence.

Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.

Adding/cancelling services for B2B customers.

Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).

Contact the customer for any unclear requests or unauthorized sender.

Contact the customer to collect the pending items with SDT.

Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue.

Provide customers with contract details, copy of their Offer by coordinating with Archiving team.

Provide account summary report when needed to customer or KAM (after investigation if required by customer).

Act in support of the account manager by addressing basic customer queries and send the latest offers and keep the KAM informed.

Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.

Create users for corporate customers to have access on self-care portal after checking the authority of the customer.

Responsible to handle B2B customer complaints of all types, issues or inquiries in Remedy in a timely manner.

Handle MNP complaint for B2B corporates for CPR.

Be present in all meetings and coordinate with NQD, network planning and implementation teams to handle all B2B network complaints as top priority.

Ensure the product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services & proactively update on new products & services.

Report on customers’ issues and concerns relating to procedures and products to optimise marketing intelligence gathering.

Handle any future media contacts type like live chat, etc.

Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action.

Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.

Coordinate with KAM and finance on the B2B verification Process.

Handle all issues related to promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver/refund amount for the customer.

Adding/cancelling services for B2B customer, by using RAS, My net Portal, Dbill, etc.

Remove promotions and pending OCC of promotions upon management approval.

Respond to all sales requirements and support other departments by responding to all their email/calls.

Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Other duties as directed by supervisor or other superiors.

Qualifications:

Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.

2-3 years of experience based on progression ladder in a similar or related function.

Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).

Strong customer orientation.

Good communication, planning and organisational skills.

Fluency in written and verbal English and Arabic.

Note:

You will be required to attach the following:

Resume / CV

Passport-size photograph

#J-18808-Ljbffr

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

**Role Summary**

Responsible for developing the business by leading the team of account managers, through our partners and maintaining long-term relationships with them.
Responsible of Team members' training, Department & Team Members' targets are Met, Team’s and the company's culture is adhered.

**What’s On Your Plate?**
- Participates in the development of area strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company.
- Implements location-specific and area quality goals and action plans in order to achieve quality standards.
- Provides informal feedback on an ongoing basis and formal feedback in the monthly/annual performance evaluation process to identify and develop talent.
- Creating an inspiring team environment with an open communication culture
- Setting clear team goals
- Delegating tasks and setting deadlines for your internal team
- Maintain a continuous business relationship with partners by conducting business reviews with accounts and identifying business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share
- Provide excellent service and support in order to build strong relationships and resolve operational issues between partners and the company

Lead the team of account managers to:

- Ensure all account managers in the team are meeting their targets and the company’s KPIs
- Managing Partners expectation with a smooth communication streamline and SLA
- Optimize the partner's content (MOA, delivery time) and Menus
- Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer
- Advertisement sales: Acquiring pictures from brand menus, branding Talabat stickers at the client, banners, and newsletters
- Convince partners for strong promotions and offers
- Maintain accurate records of all sales and prospecting activities including:

- Closed sales
- Follow-up activities
- Sales expense report
- Increased sales report after placing promotion, voucher and coupons
- Partner analysis sheet
- Account management report

**What Did We Order?**
- Bachelor’s Degree within Business Administration or any other related field
- 4-6 years’ experience within Sales
- A minimum of two years experience in a manager position while leading a team
- Comfortable working in a challenging and dynamic environment
- Leadership Skills
- Negotiation Skills
- Problem Solving Skills
- Decision Making Skills
- Ability to meet deadlines and be flexible in working
- Fluent in both languages Arabic and English
- Communication skills (Written and Verbal)
- Excel Skills
- Preferable software experience: Salesforce, CRM, Google sheets, MIDAS