101 Level 3 Support jobs in Kuwait

Perform assigned IT daily operations regarding hardware and software utilization, IT security rules & regulations, managing server room and network administration, preparing IT infrastructure for new employees, stores and restaurants, data backup and providing support to end users as per IT standards, policies, and procedures.

Job Responsibilities:

• Troubleshoot servers, network, and Desktops infrastructure.
• Provide regular support for all production servers, services, network firewalls and security equipment’s including CCTV, Biometric systems etc.
• Ensure new & existing stores and restaurants have all required IT infrastructure.
• Plan and execute scheduled maintenance and upgrades for servers, network, and Desktop hardware.
• Provide technical support to all departments and business units related to Application, Security, Internet etc.
• Prepare and update network diagrams for offices and other work locations.
• Administer Data backups, recovery and anti-viruses for Servers and Desktop.
• Maintain records and track of all software, hardware & network licenses, IT support contracts and renewals.
• Coordinate with suppliers & vendors for IT related support and purchase IT accessories when required.
• Perform corrective & preventive maintenance for all IT equipment in Datacenter and End-users.

Skills

Experience & Qualification

• Bachelor’s degree in computer science, IT, Software Engineering or similar
• At least 3 – 5 years’ experience in the similar field
• Well experienced with Microsoft & Cisco certificates, Servers, and IT infrastructure
• English communication, Arabic is preferable

Dar Al Salam Educational Co. WLL | Full time

Jleeb Al-Shuyoukh postal code, Kuwait | Posted on 05/28/2022

Responsibilities:

1. Provide user training to all staff on SharePoint and VAM as per a planned schedule.
2. Research on new possibilities in SharePoint and VAM and suggest relevant measures to implement based on best practices.
3. Documentation on various aspects (reference manuals for staff, training materials for staff, etc.) in SharePoint.
4. Validate and ensure accuracy of relevant data in SharePoint through random checks and implementation of relevant controls.
5. Check and ensure that the automated process in SharePoint meets the expectations of the end users.
6. Research possibilities of automating various tasks in the organization and update management accordingly.
7. Interact with various vendors to understand new ERP systems and conduct a comparative study.
8. Engage with SharePoint and ERP vendors to ensure smooth functioning of systems implemented in the organization.
9. Analyze functional domain requirements and identify gaps in the current ERP application and SharePoint.
10. Create Software Requirement Specification documents for ERP systems and SharePoint.
11. Resolve issues raised by users regarding SharePoint.
12. Maintenance, installation, and configuration of ERP Application and SharePoint.
13. Integration of different functional areas in ERP and SharePoint.
14. Coordinate application testing, user acceptance testing, and deployment of solutions for any deviations in the ERP Application.
15. Plan and organize refresher training for all staff on ERP and SharePoint.
16. Prepare meeting minutes and share them with the concerned team members.
17. Implement ERP and SharePoint and ensure smooth transition to end users.
18. Devise technical solutions and create technical plans for identified problems related to ERP and SharePoint.
19. Adjust timelines of existing projects if a new project is undertaken, after approval from management.

Department Goals:

1. Planning, operational control, and management of School ERP System and SharePoint including maintenance of database backups.
2. Training of end users.
3. Database management.
4. Troubleshoot issues in ERP and SharePoint in a timely manner.
5. Accurate record management.

Individual Goals:

1. Successful and flawless implementation of SharePoint and ERP Systems in the organization.
2. Planning, organizing, scheduling, and implementation of various tasks handled.
3. Know and apply ERP standards, policies, and procedures within the school.
4. Timely completion of assigned projects.
5. Liaise with management on various tasks assigned and submit relevant reports.
6. Maintain a high standard of decorum and work perfection.

The SAP Support role in the Retail & Wholesale sector focuses on providing expert assistance and solutions for SAP PS (Project Systems) and SAP PP (Production Planning) modules. This position is crucial for ensuring that the SAP systems operate efficiently and effectively, enabling the organization to meet its operational goals. The ideal candidate will possess a deep understanding of SAP functionalities, particularly in the context of retail and wholesale operations, and will be responsible for troubleshooting issues, implementing enhancements, and providing training to users.

Responsibilities:

1. Provide first-line support for SAP PS and SAP PP modules, addressing user queries and system issues.
2. Analyze business processes and identify areas for improvement within the SAP framework.
3. Collaborate with cross-functional teams to implement SAP enhancements and upgrades.
4. Conduct training sessions for end-users to ensure effective utilization of SAP systems.
5. Document system configurations and maintain accurate records of support activities.
6. Monitor system performance and troubleshoot any technical issues that arise.
7. Assist in the integration of SAP with other business systems and applications.
8. Participate in project planning and execution related to SAP implementations.
9. Stay updated on SAP best practices and industry trends to provide informed recommendations.
10. Support data migration activities during system upgrades or new implementations.

Preferred Candidate:

1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal abilities.
3. Ability to work collaboratively in a team-oriented environment.
4. Detail-oriented with a focus on accuracy and quality.
5. Proactive approach to identifying and resolving issues.
6. Experience in retail and wholesale industry processes.
7. Adaptability to changing business needs and technologies.
8. Strong organizational and time management skills.
9. Ability to manage multiple tasks and projects simultaneously.
10. Commitment to continuous learning and professional development.

Skills

• Proficiency in SAP PS and SAP PP modules.
• Strong understanding of retail and wholesale business processes.
• Experience with SAP troubleshooting and support.
• Knowledge of data migration techniques and tools.
• Familiarity with SAP integration with other systems.
• Excellent training and presentation skills.
• Ability to document processes and create user manuals.
• Strong project management skills.

Join to apply for the Support Engineering Manager role at Canonical

2 days ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  
  

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Join to apply for the Software Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams
• Participate in upstream communities
• Develop bug fixes, backport patches, and work with upstream for inclusion
• Review code produced by other engineers
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  
  

• An exceptional academic track record
• Background in Computer Science, STEM or similar
• Experience with Linux and open source software
• Experience with at least one of Python, Go, C or C++ on Linux
• A drive to learn unfamiliar technology and deep-dive difficult issues
• Willingness to travel up to 4 times a year for internal events
  
  

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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