2 Legal Billing jobs in Kuwait
Specialist B2B Collection & Billing Quality Assurance
Posted 8 days ago
Job Viewed
Job Description
Field: B2B
Contract Type: Full Time - Permanent
Location:
Closing Date: 30-Sep-2025
The CompanyOoredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA), and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology, and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The RoleResponsible for all activities involving billing quality assurance and compliance with Ooredoo’s quality standards. Conducts tests, reviews, documents defects, and escalates for fixes.
Develops test plans, compiles test data, and devises test scenarios.
Key Accountabilities and Activities- Ensure timely dunning actions and manage dunning events daily.
- Filter customer updates/payments from the dunning list.
- Quality check Dunning SMS/Notifications for consistency and timeliness.
- Liaise with stakeholders regarding delays in dunning events, notify, and seek approval to send dunning events.
- Perform Bill Sample planning.
- Review test data and request test bill generation.
- Conduct testing and prioritize failed test cases based on impact and severity.
- Escalate issues for fixing and provide justification for critical failures, seeking top management approval if necessary.
- Propose mitigation options for failed test cases, such as proactive customer notifications or bill run exclusions.
- Keep customers informed about unpaid bills to facilitate timely settlement.
- Handle billing inquiries promptly and consult with the Collection Team Leader on complex cases.
- Be familiar with payment options, bill settlement choices, and credit procedures to advise customers accurately.
- Negotiate payment arrangements for overdue accounts.
- Achieve individual collection targets as per action plans.
- Update system actions and database regularly.
- Onboard new customers from a collection perspective, advising on payment methods to reduce delinquency.
- Stay informed of developments and innovations in the field.
- Perform other duties as assigned by supervisors.
- Diploma or bachelor's degree in accounting or related field, with appropriate registration.
- Credit Risk and Receivables management certification is advantageous.
- 2-3 years of experience, depending on progression.
- Experience in Collection and Telecom Billing.
- Experience as a tester.
- Excellent command of English; Arabic is an advantage.
- Thorough understanding of Telecom Billing & Rating concepts.
You will be required to attach the following documents.
#J-18808-LjbffrSpecialist B2B Collection & Billing Quality Assurance
Posted 7 days ago
Job Viewed
Job Description
Field:
B2B Contract Type:
Full Time - Permanent Location: Closing Date:
30-Sep-2025 The Company
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA), and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology, and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Role
Responsible for all activities involving billing quality assurance and compliance with Ooredoo’s quality standards. Conducts tests, reviews, documents defects, and escalates for fixes. Develops test plans, compiles test data, and devises test scenarios. Key Accountabilities and Activities
Ensure timely dunning actions and manage dunning events daily. Filter customer updates/payments from the dunning list. Quality check Dunning SMS/Notifications for consistency and timeliness. Liaise with stakeholders regarding delays in dunning events, notify, and seek approval to send dunning events. Perform Bill Sample planning. Review test data and request test bill generation. Conduct testing and prioritize failed test cases based on impact and severity. Escalate issues for fixing and provide justification for critical failures, seeking top management approval if necessary. Propose mitigation options for failed test cases, such as proactive customer notifications or bill run exclusions. Keep customers informed about unpaid bills to facilitate timely settlement. Handle billing inquiries promptly and consult with the Collection Team Leader on complex cases. Be familiar with payment options, bill settlement choices, and credit procedures to advise customers accurately. Negotiate payment arrangements for overdue accounts. Achieve individual collection targets as per action plans. Update system actions and database regularly. Onboard new customers from a collection perspective, advising on payment methods to reduce delinquency. Stay informed of developments and innovations in the field. Perform other duties as assigned by supervisors. Qualifications
Diploma or bachelor's degree in accounting or related field, with appropriate registration. Credit Risk and Receivables management certification is advantageous. Other Information
2-3 years of experience, depending on progression. Experience in Collection and Telecom Billing. Experience as a tester. Excellent command of English; Arabic is an advantage. Thorough understanding of Telecom Billing & Rating concepts. Note
You will be required to attach the following documents.
#J-18808-Ljbffr
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