20 Key Performance Indicators jobs in Kuwait

Overview

Job duties include but are not limited to: To support the Environmental Department in two key areas: environmental KPI data analysis and the management of our internal environmental training programs. This role is essential in ensuring our environmental performance is effectively measured, communicated, and improved through accurate data reporting and consistent employee training.

• Collect, analyze, and report on environmental performance data (e.g., emissions, water, energy, waste) across departments.
• Maintain, track, and update internal environmental KPI dashboards.
• Identify data trends and assist with internal reporting and decision-making.
• Prepare monthly, quarterly, and annual environmental data reports to direct manager for review.
• Support internal audits and inspections as per ISO 14001 Environmental Management System (EMS) requirements.
• Create, coordinate, manage, and maintain the online environmental training system modules.
• Monitor training completion rates and ensure compliance with internal environmental training requirements.
• Work with department leads and HR to support onboarding and refresher training needs.
• Provide regular updates and reports on training performance.

• Bachelor's degree in engineering or a related field.
• Minimum 2 years of experience in data analysis or a related role.
• Strong skills in Excel and/or data visualization tools such as Power BI.
• High attention to detail and ability to manage multiple projects.

• Strong analytical and data management skills (Excel, Power BI, etc.).
• Good communication and reporting skills.
• Basic knowledge of ISO 14001 requirements and environmental compliance.
• Strong organizational and time management skills.

Overview

This role entails providing data related to analysis of Sales performance and Business Plan Forecasts. They also support in providing Market trend analysis / insights to help make data-driven strategic decisions.

• Analyze Company projects Sales performance, Revenue and Financial metrics.
• Develop and maintain dashboards for Sales Revenue analysis & all related metrics.
• Identify bottlenecks, inefficiencies or underperforming areas/risks.
• Develop business cases & feasibility studies for new initiatives.
• Gather data for Market research, Competitor analysis & Pricing strategies to support business decisions.
• Support the CEO/ C Suite for annual business plan, budgeting & revenue forecasting.

• Bachelor’s Degree in Finance or related field.
• Minimum of 10 years of professional experience, preferably with a background in auditing.
• Previous experience working with C level executives.
• Proficient in Advanced Excel, Data Analysis tools like Power Bi/Tableau

Overview

As a Business Analyst, you will be mainly responsible for providing support to the sales team through reporting, various methods of business analysis, liaising with internal and external customers, as well as onboarding key new projects to ensure smooth transition to operations.

• Conduct market study, new business opportunity evaluation, SWOT/competitive analysis and intelligence, industry/product analysis; and provide quantitative and qualitative analysis of industry, customer, and competitor situations in the Warehousing & Transport Industry
• Work closely with the Sales team to conduct detailed analysis on various areas of the sales cycle.
• Subject matter expert in Customer Relationship Management (CRM) and provide training and consistent support to CRM users in various locations.
• Create data reports and be the specialist in reporting tools, including, and not limited to, Opportunity Management Report, Quotation Management Report and Performance Management Report.
• Provide support to all users and remain the focal point of contact for sales solutions systems and promote DSV system usage.
• Support the team in all stages of the sales cycle and provide executive assistance to the country sales Director.
• Manage the onboarding phase of key new projects to ensure smooth transition to operations.
• Report to sales management on key accounts issues, revenue growth plans, action plans to resolve outstanding issues, etc.

• Bachelor’s degree in supply chain solutions/industrial engineering/business administration
• Master’s Degree an advantage
• Minimum 2 years of experience in a similar industry is preferable.

• Strong analytical skills, and the ability to make informed and rational decisions in a timely manner to aim towards the best possible solution.
• Strong understanding of IT and software systems such as MS Excel and Visio
• Ability to understand, develop, maintain, and strengthen relationships while securing support and forming alliances with both internal and external customers.

Visit dsv.com and follow us on LinkedIn and Facebook.

Overview

Job Req Number:

Time Type: Full Time

As business analyst will be mainly responsible for providing support to the sales team through reporting, various methods of business analysis, liaising with internal and external customers, as well as on-boarding key new projects to ensure smooth transition to operations.

• Conduct market study, new business opportunity evaluation, SWOT/competitive analysis and intelligence, industry/product analysis; and provide quantitative and qualitative analysis of industry, customer, and competitor situations in the Warehousing & Transport Industry
• Work closely with the Sales team to conduct detailed analysis on various areas of the sales cycle.
• Subject matter expert in Customer Relationship Management (CRM) and provide training and consistent support to CRM users in various locations.
• Create data reports and be the specialist in reporting tools, including, and not limited to, Opportunity Management Report, Quotation Management Report and Performance Management Report.
• You will provide support to all users and remain the focal point of contact for sales solutions systems and promote DSV system usage.
• Support the team in all stages of the sales cycle and provide executive assistance to the country sales Director.
• Manage the on-boarding phase of key new projects to ensure smooth transition to operations.
• Reports to sales management on key accounts issues, revenues growth plans, action plans to resolve outstanding issues, etc.

• Bachelor’s degree in supply chain solutions/industrial engineering/business administration
• Master’s Degree an advantage
• Minimum 2 years of experience in a similar industry is preferable.

• Strong analytical skills, and the ability to make informed and rational decisions in a timely manner to aim towards the best possible solution.
• Strong understanding of IT and software systems such as MS Excel and Visio
• Ability to understand, develop, maintain, and strengthen relationships while securing support and forming alliances with both internal and external customers.

I the undersigned confirm to have read and understood the role and responsibilities outlined in this this job description and that it accurately reflects the position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Note: This is a full-time onsite opportunity based on Kuwait.

Job Summary

You will be responsible for evaluating business processes and anticipating requirements, identifying improvement areas, assisting in developing and executing apt solutions, leading business process reviews, and performing requirement analysis. Performing user acceptance tests, monitoring deliverables, enhancing customer experience, and ensuring timely completion of projects, facilitating process workshops, gathering & documenting critical information, managing process change.

Working from the start of the project, building appropriate communication with business and designers to ensure the delivery of the best possible design, to ensure the customer experiences are designed to add value to product building, and meets the client expectations.

• Understanding customer requirement, performing requirements analysis
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, assist dev teams in developing and implementing solutions.
• Gathering critical information from meetings with various stakeholders and producing useful reports
• Working closely with clients, technicians, and managerial staff
• Ensuring solutions meet business needs and requirements.
• Prioritizing initiatives based on business needs and requirements.
• Propose solutions based on conducted research and latest market trends.
• Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts
• Creating functional specifications for solutions
• Drawing wireframes for the different product pages

• Research and staying up to date on the latest process and IT advancements to automate and modernize systems.
• Leading ongoing reviews of business processes and developing optimization strategies
• Documenting and communicating the results of your efforts
• Effectively communicating your insights and plans to cross-functional team members and management.
• Conducting meetings and presentations to share ideas and findings.
• Facilitate process workshops, document any information elicited using process maps and business requirements documents.

• Participate in user acceptance testing to ensure that the developed solution matches the gathered requirements.
• Serving as a liaison between stakeholders and users
• Supporting business transition and helping to establish change.

• A bachelor’s degree in business or related field.

• A minimum of 5 years of experience in business analysis or a related field
• A history of leading and supporting successful projects
• Experience in web channels, digital portals and mobile applications.
• Experience in creating detailed reports and giving presentations.
• Experience in Business Requirements documentation (BRD) & Functional Specification documentation (FSD).

• Must have knowledge of process mapping and business process reengineering.
• Understand how ERP, BPM, CRM and BI tools operate.
• Understanding of protocols like SOAP, WSDL, XML and other key protocols is also desirable.
• Good to have experience in Wireframe designs & Prototypes.
• Ability to see the big picture, understand project objectives and apply their understanding of how processes should work to operational improvement initiatives.
• Excellent Modeling skills using business process modelling notations (BPMN, EPC, BPEL) to documenting processes.
• Excellent knowledge of Agile methodologies like SCRUM, KANBAN
• Related industry certifications (CBAP, PMI-PBA, CSPO)
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills
• Fundamental analytical and conceptual thinking skills

iHorizons is a leading provider of business solutions and technology services in the Arab World. Headquartered in Doha, Qatar, we work with prominent clients to support their digital service migration journeys. The ultimate outcomes are radically improved customer experiences and increased operational efficiencies.

We are a forward-looking organization, always enhancing our methodologies and adopting new technologies so that we would serve our customers better and improve our position in the market. We have an outstanding culture, and we provide unique opportunities for career growth to all our staff.

Department:IT / Business Analysis / Travel Operations

ReportsTo: IT Manager

JobSummary:

We are seeking a skilled anddetail-oriented Amadeus Business Analyst to join our team. The idealcandidate will have a strong background in business analysis combined withexpertise in the Amadeus Global Distribution System (GDS) . This rolewill focus on gathering requirements, optimizing travel processes, and ensuringseamless integration and use of Amadeus solutions across our travel or airlineservices.

KeyResponsibilities:

• Act as a subject matter expert (SME) on the Amadeus GDSplatform and related travel technologies.
• Gather, document, and analyze business requirementsfrom stakeholders and translate them into functional specifications.
• Collaborate with IT, product, and operations teams toimplement new features or workflows using Amadeus tools (e.g., SellingPlatform Connect, Altea, Amadeus Web Services).
• Identify process improvement opportunities to increaseefficiency and enhance customer and agent experiences.
• Assist in system configuration, testing, andtroubleshooting of Amadeus modules.
• Create user stories, workflow diagrams, and systemdocumentation for internal and external stakeholders.
• Support UAT (User Acceptance Testing), training, andgo-live activities.
• Monitor system performance and user feedback torecommend and implement enhancements.
• Liaise with Amadeus account representatives and supportteams as needed.

RequiredQualifications:

• Bachelor’s degree in Business, Information Technology,Travel & Tourism, or a related field.
• 3+ years of experience working with Amadeus systems ina business analyst or operations role.
• Strong knowledge of Amadeus Selling Platform, AlteaSuite, or Web Services.
• Experience in gathering and documenting business andfunctional requirements.
• Understanding of travel industry workflows (airline,hotel, car rental, etc.).
• Excellent analytical, problem-solving, andcommunication skills.
• Proficient with business analysis tools (e.g., JIRA,Confluence, MS Visio, or similar).

PreferredQualifications:

• Certifications in business analysis (CBAP, CCBA, orequivalent).
• Experience with other GDS systems (e.g., Sabre,Galileo) is a plus.
• Familiarity with XML, API integrations, or travel techdevelopment is advantageous.
• Experience working in Agile/Scrum environments.

WhyJoin Us?

• Competitive compensation and benefits package
• Opportunity to work with cutting-edge travel technology
• Collaborative and supportive team environment

Let me know if you'd like thistailored to a specific industry (airlines, OTAs, corporate travel) or if youwant a version optimized for LinkedIn or internal HR use.