75 Key Holder jobs in Kuwait

Join to apply for the Retail Sales Supervisor role at DHL Express

Join to apply for the Retail Sales Supervisor role at DHL Express

Come Join The World’s Most International Company

DHL Express has anopening for a Retail Supervisor in Kuwait . In this role, you will contribute to the success of the business by delivering exceptional customer service and ensuring all customer needs are met efficiently and professionally. Join us in our mission to create the best day, every day.

As a Retail Supervisor, you will be responsible for overseeing the performance of your team, monitoring daily activities, and maintaining consistently high standards of service and customer experience. You will also be tasked with achieving revenue and shipment targets by coaching your team to effectively promote and sell DHL’s products and value-added services.

Key Responsibilities:

• Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards.
• Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency.
• Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets.
• Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment.
• Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives.
• Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement.
• Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity.
• Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits.
• Cultivating retail partnerships to enhance market presence.
• Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities.
• Promote a proactive work environment that encourages teamwork and optimal performance.
• Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance.
• Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence.
• Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols.
• Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries.
• Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues.
• Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.
  
  
  

• Bachelor’s Degree or equivalent experience/qualification.
• Minimum of 3-4 years of experience in retail sales role.
• Strong people management and coaching skills.
• Strong mathematical and analytical skills .

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at DHL Express by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards.
• Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency.
• Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets.
• Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment.
• Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives.
• Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement.
• Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity.
• Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits.
• Cultivating retail partnerships to enhance market presence.
• Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities.
• Promote a proactive work environment that encourages teamwork and optimal performance.
• Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance.
• Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence.
• Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols.
• Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries.
• Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues.
• Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.
  
  
  

• Bachelor’s Degree or equivalent experience/qualification.
• Minimum of 3-4 years of experience in retail sales role.
• Strong people management and coaching skills.
• Strong mathematical and analytical skills .

Featured

• 10 months ago

Female Retail Sales Assistant Required In Salmiya. We’re searching for a female retail sales assistant to join our hair care brand. Good English communication abilities (Arabic is an added plus). 6 months to 1 year of experience in retail sales is required. Please WhatsApp your resume97212414. Transferable Visa 18. Salary will be 250KD.

IPEKYOL GROUP has played a major and important role in the Turkish retail industry since 1986 with its Ipekyol, Twist and Machka brands.

Mission; “To provide women with a fashion experience that makes them feel special”,

Vision; “To be a global fashion player that makes a difference with innovative solutions, adds value to the society in which it exists by understanding the expectations and needs of the new world women in the best way, with great desire and belief.”

We want to meet and grow together with talents who want to be in fashion.

We know; WE ARE STRONGER TOGETHER!

We are looking for a teammate for the " Senior Sales Specialist ” position at IPEKYOL Store in Kuwait.

JOB DESCRIPTION

• Greet customers, offer assistance and serve them in order to ensure their need are answered in a timely manner and in compliance with quality and customer service standards.
• Assist customers in their purchase decision by helping them select relevant and appropriate products, offering proper advice and suggesting gist vouchers when applicable.
• Arrange and replenish on a continuous basis the shop and ensure that the shop floor and shelves are kept clean and tidy at all times.
• Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss.
• Arrange and display received merchandise under the direction pf the Merchandiser/ Shop Manager; change tag prices during promotion periods or as needed.
• Up-sell and cross-sell products and services in order to reach hourly and daily sales target.
• Inform Department Manager of unavailable and nonperforming products.
• Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.

Qualifications

• Fluency both in English and Arabic
• Minimum 3 years of relevant experience in fashion/retail
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to work flexible hours, including evenings and weekends.
• Strong team player

• Seniority level Associate

• Employment type Full-time

• Job function Sales, Customer Service, and Consulting
• Industries Retail and Retail Apparel and Fashion

Referrals increase your chances of interviewing at IPEKYOL GROUP by 2x

Get notified about new Sales Specialist jobs in Kuwait City Metropolitan Area .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.