37 IT Troubleshooting jobs in Kuwait

Overview
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
Senior level Systems Administrator responsible for systems administration tasks associated with the day-to-day technical operations of the customers Network Control Center.
This position is contingent upon successful contract award to V2X.
#clearance
Responsibilities
Major Job Activities:
+ Provide administration, installation, operation, and maintenance on all USAFCENT-supported networks and support day-to-day technical operations of the network control center (NCC). This support includes working with USAFCENT NOSC to integrate the deployed locations' local networks into the USAFCENT Enterprise Network, supporting organizational client system technicians on local area network (LAN) and personal computer issues, and working with any other agency to provide the services required.
+ Engineer, install, and maintain network equipment to support new and emerging requirements.
+ Provide responsive services to include real-time network-level configuration control, network restoration, quality control and performance standards, status reporting, master station log (MSL), and other actions required by policies, responsibilities, and operational procedures IAW the SPIN-C.
+ Support all NOSC-deployed projects.
+ Maintain a help desk IAW the SPIN-C and local procedures. The help desk provides the focal point for all user issues and job tracking. Maintain, load, and administer the basic computer platform, software, firmware, and hardware. The help desk shall act as the first level of support for desktop and network issues. Any incident that cannot be resolved will be escalated to the NCC and then the NOSC. Tasks shall include:
+ Systems management, monitoring, and sustainment.
+ Hardware repair for PCs and peripheral equipment.
+ Assist base user population in software installation, maintenance, and sustainment.
+ Compliance with all associated guidance and directives in the SPIN-C.
+ Compliance with guidance and directives issued in CTOs and in NOTAMs.
+ Compliance with all associated DoD, USAF, USCENTCOM, USAFCENT, and local instructions.
+ Use of Remedy to report and track all local and enterprise issues associated with network and systems operations.
Material & Equipment Directly Used:
Basic office equipment.
Working Environment:
+ Working environment is a climate-controlled facility. Outdoor temperatures may exceed temperatures of 100 degrees Fahrenheit.
+ May require support during periods of non-traditional working hours including nights or weekends.
Physical Activities:
Must be able to lift / push / pull 40 lbs. unassisted.
Qualifications
Education / Certifications:
+ High School Diploma or GED
+ U.S. Citizen
+ Active Secret Tier 3 (or higher) Security Clearance
+ Must also possess IAT Level II Certification AND one or more of the following:
+ MCSA-Windows Server 2012/2016 or newer
+ MCSA-SQL Server 2012/2014
+ Microsoft 365 Certified: Modern Desktop Administrator Associate
+ Microsoft Certified: Azure Administrator Associate.
+ AND - one or more of the following;
+ Microsoft Certified Systems Engineer (MCSE) - Core Infrastructure or Data Management and Analytics
Experience / Skills:
+ 6 years of experience in: design, maintenance, and operation of small to medium networks; administrating corporate or business' user accounts managing mail servers, printer servers, web servers, and/or firewalls; reviewing and recommending software applications as well as identifying hardware salient characteristics and any add on devices; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment; AND
+ Must have experience in analyzing and troubleshooting military networks, to include: Microsoft Enterprise Server 2008/2012 or later version; Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers.
Supervisory / Budget Responsibilities:
TBD
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Jobs

Senior System Administrator Apply Now! Senior System Administrator

Salmiya, Kuwait Qualification

University degree in Information System, Computer Science, Computer Engineering, or equivalent. Must be certified in VMware (DCV). Must be certified in ITIL Foundation. Preferably certified as Microsoft Azure Solutions Architect Expert. Preferably certified MCSE. Required Experience

Minimum of 15 years overall experience in IT. Experience in installing, managing, and troubleshooting MS Exchange Server, MS Active Directory & GPO, DNS, DHCP, and SQL Server 2005-2012. Proficiency with Windows 2008/2003/7/XP, Windows 8. Strong knowledge of OS patches and upgrades. Experience with Windows server clustering and application clustering. Experience with VMware ESXi in a cluster environment. Knowledge of VCenter server with multiple datastores, HA, DRS, VMotion, and VMware SRM. Experience with monitoring and managing production using tools like HP IMC or Solarwinds, and data center management including LAN and WAN. Familiarity with managing NAS and SAN storage, including Dell WAN, EMC Clarion, VMAX, and Dell EMC Centera. Experience with OpenText EMC ViPR, ViPR SRM, and backup using DELL EMC Networker. Experience supporting VDI desktops. Ability to perform performance tuning, hardware upgrades, and resource optimization, including configuring CPU, memory, and disk partitions in virtualized and physical environments. Technical Duties & Responsibilities

Perform daily system monitoring, verify hardware and server resources, review logs, and ensure scheduled jobs like backups are completed. Manage MS Exchange emails, Active Directory user accounts, and respond to related requests. Handle hardware/software failures, coordinate with support vendors, and resolve issues. Assess and follow up on new hardware requirements. Collaborate with team members to resolve system, storage, and VMware issues. Meet with clients and vendors to resolve technical issues and ensure smooth project implementation. Follow up with vendors on critical issues related to system installation and upgrades. Update on routine and critical tasks to management. Perform LUN creation, assignment, and connection with servers and VMware using EMC Clarion and VMAX. Manage backup and restore jobs regularly. Monitor and configure EMC Centera for virtual pools and profiles. Use EMC ViPR and SRM tools for monitoring and reporting issues. Prepare and deliver technical presentations. Support and train local staff to enhance their skills. Perform other system administration tasks as assigned.

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Minimum Qualifications: University degree in Information System, Computer Science, Computer Engineering or equivalent degree is required. Must be certified in VMware (DCV). Must be certified in ITIL foundation. Preferable to be certified Microsoft Azure Solutions Architect Expert. Preferable to be certified MCSE. Required Experience: A minimum of 15 years overall experience in the field of IT. Experienced in installing, managing & troubleshooting MS Exchange Server, MS Active Directory & GPO, DNS server, DHCP server and SQL Server 2005-2012. Solid knowledge of applying OS patches and upgrades. Solid knowledge of Windows server clustering and application clustering. Experienced in installing, configuration and management of VMware ESXi in a cluster environment. Solid knowledge of VCenter server with multiple datastore, HA, DRS, VMotion and VMware SRM. Solid knowledge in monitoring and managing the production using monitoring applications such as HP IMC or Solarwinds and familiar with managing the datacenter including LAN and WAN. Solid knowledge of managing NAS and SAN datacenter storage including managing LAN and DELL WAN, EMC Clarion and VMAX storage and Dell EMC Centera. Solid knowledge and experience using OpenText EMC ViPR and ViPR SRM, and backup using DELL EMC Networker. Solid knowledge to perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required in virtualization and physical environment. Technical Duties & Responsibilities: Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform tasks related to MS Exchange emails, Active Directory creating, changing, and deleting user accounts as per request. Repair and recover from hardware or software failures. Coordinate and communicate with third party support or vendor to resolve the issue. Follow up on new hardware requirements if any required. Act as a team player to resolve the Systems/Storage/VMware issues. Meet with clients and vendors to determine any technical issues. Work with clients and vendors for smooth project implementation. Follow up with vendor for any critical issues related to new systems installation and upgrade as well. Update daily routine work or any critical issues to management. Perform LUN creation, assigning and connecting with physical servers and VMware using EMC Clarion and EMC VMAX. Perform backup/restore jobs on daily, weekly and monthly bases as per requirements. Responsible for monitoring and configuration tasks of EMC Centera for virtual pools and profiles. Responsible for monitoring and reporting issues using the EMC ViPR and ViPR SRM tools. Prepare and conduct Technical Presentations. Support local staff in improving their skills and expertise. Do other assignments related to system administration.

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Network/System Administrator Required In Salmiya

Featured

• 2 years ago

Network/System Administrator Required In Salmiya. We are looking for an experienced Network/Systems Administrator with certifications in Cisco CCNP and Microsoft. The ideal candidate should possess substantial expertise in switches, servers, low voltage systems, and be proficient in supporting end users with PC-related issues. If interested, kindly submit your CV to (emailprotected) , indicating “Network/System Admin” in the email subject.

Salary Range: 100-400 KWD (Note: This is an approximate figure and may vary based on the job).

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Network/System Administrator Required In Salmiya

Featured 2 years ago Network/System Administrator Required In Salmiya. We are looking for an experienced Network/Systems Administrator with certifications in Cisco CCNP and Microsoft. The ideal candidate should possess substantial expertise in switches, servers, low voltage systems, and be proficient in supporting end users with PC-related issues. If interested, kindly submit your CV to (emailprotected) , indicating “Network/System Admin” in the email subject. Salary Range: 100-400 KWD (Note: This is an approximate figure and may vary based on the job).

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**TITLE**:IT HELP DESK**

**REPORTS TO: IT MANAGER**

**Primary Purpose**:
**Responsibilities**:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Running reports to analyze common complaints and problems
- Installing or changing software to fix issues
- Remotely accessing hardware or software for clients to make changes and fix problems
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

**Qualifications**:

- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field

**About American Baccalaureate School**:
ABS is a private, non-profit school offering an American-based curriculum including a wide variety of advanced courses, and a college preparatory program, guiding students to become independent, intellectual global citizens. It is our goal to develop responsible and accountable young adults who are prepared for the challenges of international universities. The American Baccalaureate School opened its doors in September 2006 to 550 students. We now have over 1,300 students enrolled from pre-Kindergarten through 12th grade.

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American International University – Kuwait City

Classification: Professional/Technical

Reports to: Director of IT

Job Description
Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.

Key Responsibilities:

• Desktop Support calls - PC's and Peripherals
• Domain Access and E-mail registration
• Administering Active Directory
• PC system installation, setup and configuration
• Network maintenance and troubleshooting
• Grade Quick support and training
• Edline support and training
• Administrator’s plus support
• IT-Network Maps (including university maps)
• Laptop-Projector setup for Presentations
• Testing of new application updates
• IT orientation of new Staff

Key Application Responsibilities:

• Share Point Server
• IT Helpdesk System
• TAMS – Time Attendance System
• Interactive Board Application
• Windows Update Server
• Follett Destiny Library Manager Program
• ID Card Management Application
• Nortel BCM Telephone Exchange Application
• Café Terminal
• Textbook Distribution Server
• SMS Manager
• Symantec Backup Application
• NO32 Anti-virus Application
• Bell System
• CCTV System

Qualifications:

• BS degree in computer science or equivalent experience relevant to functional area
• Training certificate(s) related to IT Help Desk Support
• 3 to 5 years of professional experience administering help desk

About American International University:

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. The college serves the intellectual, cultural, and personal growth of its community. AIU offers degree programs in Engineering, Architecture, Design, and Business Administration, with instruction in English.

For more information about AIU visit:

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Higher Education

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IT Help Desk Support

American International University – Kuwait City

Classification:Professional/Technical

Reports to:Director of IT

Job description

Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.

Key Responsibilities:

• Desktop Support calls - PC's and Peripherals
• Domain Access and E-mail registration
• Administering Active Directory
• PC system installation, setup and configuration
• Network maintenance and troubleshooting
• Grade Quick support and training
• Edline support and training
• Administrator’s plus support
• IT-Network Maps (including university maps)
• Laptop-Projector setup for Presentations
• Testing of new application updates
• IT orientation of new Staff

Key Application Responsibilities:

• Share Point Server
• IT Helpdesk System
• TAMS – Time Attendance System
• Interactive Board Application
• Windows Update Server.
• Follett Destiny Library Manager Program
• ID Card Management Application
• Nortel BCM Telephone Exchange Application.
• Café Terminal
• Textbook Distribution Server
• SMS Manager
• Symantec Backup Application
• NO32 Anti-virus Application
• Bell System
• CCTV System

Qualifications:

1. BS degree in computer science or equivalent experience relevant to functional area
2. Must have training certificate(s) related to IT Help Desk Support
3. Must have 3 to 5 years of professional experience administering help desk

About American InternationalUniversity :

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.

For more information about AIUvisit:

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IT Help Desk Support

American International University –

Kuwait City Classification:Professional/Technical Reports to:Director of IT Job description Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment. Key Responsibilities: Desktop Support calls - PC's and Peripherals Domain Access and E-mail registration Administering Active Directory PC system installation, setup and configuration Network maintenance and troubleshooting Grade Quick support and training Edline support and training Administrator’s plus support IT-Network Maps (including university maps) Laptop-Projector setup for Presentations Testing of new application updates IT orientation of new Staff Key Application Responsibilities: Share Point Server IT Helpdesk System TAMS – Time Attendance System Interactive Board Application Windows Update Server. Follett Destiny Library Manager Program ID Card Management Application Nortel BCM Telephone Exchange Application. Café Terminal Textbook Distribution Server SMS Manager Symantec Backup Application NO32 Anti-virus Application Bell System CCTV System Qualifications: BS degree in computer science or equivalent experience relevant to functional area Must have training certificate(s) related to IT Help Desk Support Must have 3 to 5 years of professional experience administering help desk About American InternationalUniversity

: AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English. For more information about AIUvisit: