29 IT Training jobs in Kuwait

Training Specialist

Ahmadi Leidos

Posted 2 days ago

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Job Description

At Leidos , we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Are you ready for your next career challenge?

Leidos National Security Sector (NSS) is seeking a highly experienced and skilled mission-driven Training Specialist to support APOLLO/OPIAS. The Training Specialist is responsible for developing and executing internal training programs that enhance the readiness and mission effectiveness of personnel supporting Operations in the Information Environment and Information Environment (IE) activities. This role ensures that employees remain current on evolving doctrine, operational standards, emerging technologies, and customer-specific requirements. The ideal candidate is highly organized, proactive, and collaborative—capable of translating complex operational guidance into engaging, relevant internal training products. This position is on a future contract pending award announcement.

Possible locations for this position are as follows:

· MacDill (Tampa, FL)

· Naval Operating Base Norfolk (Virginia)

· Tyndall AFB (Florida)

Key Responsibilities:

  • Develop and maintain an internal training curriculum tailored to personnel supporting Information Forces and Information Activities.
  • Conduct training needs assessments by role, customer, and mission area to prioritize development areas across the workforce.
  • Regularly review and integrate updated joint doctrine, service guidance, white papers, and COCOM-issued materials into training content.
  • Lead recurring internal training sessions, virtual refreshers, and onboarding modules for OIE practitioners.
  • Serve as a knowledge integrator by monitoring new Joint Publications (e.g., JP 3-4, JP 3-61, JP 3-12), and other updates from entities like JS J7, Cyber Command, or service-specific IO centers.
  • Collaborate with internal managers, team leads, and SMEs to ensure training aligns with real-time mission requirements.
  • Track training completion and support credential maintenance (e.g., JQS qualifications, JPME, cyber certs, etc.).
  • Maintain a resource library or knowledge portal accessible to fielded personnel and team leaders.
  • Provide periodic reports to leadership on training effectiveness, gaps, and workforce readiness metrics.

Basic Qualifications:

  • Bachelor’s degree in Instructional Design, National Security, IO, Education, or related field
  • 6+ years of experience in military, defense, or contractor environments supporting training or operational readiness
  • Experience developing training materials for adult learners, ideally in classified or cleared environments
  • Strong familiarity with Joint OIE doctrine, COCOM mission sets, and current influence/cyber/targeting trends
  • Excellent communication and facilitation skills
  • Active TS/SCI clearance required

Preferred Qualifications:

  • Master’s degree in IO or OIE, Instructional Design, or Military Studies
  • Certified in instructional systems design (e.g., ADDIE model, DAU, ATD)
  • Experience working within a J39, Operations in the Information Environment Division, or Information cell
  • Experience managing internal readiness programs in support of contract performance or mission sustainment
  • Familiarity with learning management systems (LMS) or knowledge portals

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Original Posting:

July 27, 2025

Description

Join a team committed to a mission!

At Leidos , we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Are you ready for your next career challenge?

Leidos National Security Sector (NSS) is seeking a highly experienced and skilled mission-driven Training Specialist to support APOLLO/OPIAS. The Training Specialist is responsible for developing and executing internal training programs that enhance the readiness and mission effectiveness of personnel supporting Operations in the Information Environment and Information Environment (IE) activities. This role ensures that employees remain current on evolving doctrine, operational standards, emerging technologies, and customer-specific requirements. The ideal candidate is highly organized, proactive, and collaborative—capable of translating complex operational guidance into engaging, relevant internal training products. This position is on a future contract pending award announcement.

Possible locations for this position are as follows:

· MacDill (Tampa, FL)

· Al Udeid (Qatar)

· Fort Meade (Maryland)

· Northcom (Colorado Springs, CO)

· Camp Humphreys (Korea)

· Arifjan (Kuwait)

· Joint Base Pearl Harbor-Hickam (Hawaii)

· Fort Eisenhower (Georgia)

· Offutt AFB (Omaha, NE)

· Naval Operating Base Norfolk (Virginia)

· Southcom (Doral, FL)

· JB San Antonio (Texas)

· Stuttgart (Germany)

· Vicenza (Italy)

· Tyndall AFB (Florida)

Key Responsibilities:

  • Develop and maintain an internal training curriculum tailored to personnel supporting Information Forces and Information Activities.
  • Conduct training needs assessments by role, customer, and mission area to prioritize development areas across the workforce.
  • Regularly review and integrate updated joint doctrine, service guidance, white papers, and COCOM-issued materials into training content.
  • Lead recurring internal training sessions, virtual refreshers, and onboarding modules for OIE practitioners.
  • Serve as a knowledge integrator by monitoring new Joint Publications (e.g., JP 3-4, JP 3-61, JP 3-12), and other updates from entities like JS J7, Cyber Command, or service-specific IO centers.
  • Collaborate with internal managers, team leads, and SMEs to ensure training aligns with real-time mission requirements.
  • Track training completion and support credential maintenance (e.g., JQS qualifications, JPME, cyber certs, etc.).
  • Maintain a resource library or knowledge portal accessible to fielded personnel and team leaders.
  • Provide periodic reports to leadership on training effectiveness, gaps, and workforce readiness metrics.

Basic Qualifications:

  • Bachelor’s degree in Instructional Design, National Security, IO, Education, or related field
  • 6+ years of experience in military, defense, or contractor environments supporting training or operational readiness
  • Experience developing training materials for adult learners, ideally in classified or cleared environments
  • Strong familiarity with Joint OIE doctrine, COCOM mission sets, and current influence/cyber/targeting trends
  • Excellent communication and facilitation skills
  • Active TS/SCI clearance required

Preferred Qualifications:

  • Master’s degree in IO or OIE, Instructional Design, or Military Studies
  • Certified in instructional systems design (e.g., ADDIE model, DAU, ATD)
  • Experience working within a J39, Operations in the Information Environment Division, or Information cell
  • Experience managing internal readiness programs in support of contract performance or mission sustainment
  • Familiarity with learning management systems (LMS) or knowledge portals

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Original Posting:

July 27, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $63,700.00 - $115,150.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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Training Specialist

Kuwait City, Al Kuwayt Sperton Global AS

Posted 18 days ago

Job Viewed

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Job Description

We are seeking a highly motivated Training Specialist to join our client’s team in the Oil & Gas sector in Kuwait. The ideal candidate will be responsible for identifying training needs, designing competency-based training programs, and supporting workforce development across technical and support functions. Candidates from the O&G, Healthcare, or Manufacturing industries are encouraged to apply. Preference will be given to candidates with an engineering background and CIPD or SHRM certification.

Key Responsibilities:

  • Assess organizational and departmental training needs through consultations, job analysis, and competency gaps.
  • Design and implement targeted learning programs to upskill technical, functional, and leadership roles.
  • Coordinate and deliver in-house and vendor-led training sessions, including hands-on technical training.
  • Develop training materials, e-learning content, and evaluation tools in line with business objectives.
  • Monitor and evaluate training effectiveness and make continuous improvements based on feedback and performance metrics.
  • Collaborate with department managers, and SMEs to ensure alignment with business needs.
  • Maintain accurate training records and compliance documentation.
  • Support the integration of training efforts with talent management and succession planning initiatives.

Qualifications & Requirements:

  • Bachelor’s degree in Engineering, HR, or a related field (Engineering preferred).
  • SHRM, CIPD, ATD or other relevant professional certifications required.
  • 5–8 years of experience in training and development, preferably in Oil & Gas, Healthcare, or Manufacturing sectors.
  • Proven ability to design and implement competency-based training programs.
  • Strong communication, facilitation, and stakeholder engagement skills.
  • Proficient in MS Office and digital learning platforms (e.g., LMS, e-learning tools).
  • Fluent in English; Arabic is an advantage.

Preferred Skills:

  • Experience working in a highly regulated or safety-critical industry.
  • Familiarity with HSE training and technical certification processes.
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Training Specialist

Leidos

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

**Description**
**Join a team committed to a mission!**
**At Leidos** , we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
**Are you ready for your next career challenge?**
Leidos National Security Sector (NSS) is seeking a highly experienced and skilled mission-driven Training Specialist to support APOLLO/OPIAS. The Training Specialist is responsible for developing and executing internal training programs that enhance the readiness and mission effectiveness of personnel supporting Operations in the Information Environment and Information Environment (IE) activities. This role ensures that employees remain current on evolving doctrine, operational standards, emerging technologies, and customer-specific requirements. The ideal candidate is highly organized, proactive, and collaborative-capable of translating complex operational guidance into engaging, relevant internal training products. **This position is on a future contract pending award announcement.**
**Possible locations for this position are as follows:**
· MacDill (Tampa, FL)
· Al Udeid (Qatar)
· Fort Meade (Maryland)
· Northcom (Colorado Springs, CO)
· Camp Humphreys (Korea)
· Arifjan (Kuwait)
· Joint Base Pearl Harbor-Hickam (Hawaii)
· Fort Eisenhower (Georgia)
· Offutt AFB (Omaha, NE)
· Naval Operating Base Norfolk (Virginia)
· Southcom (Doral, FL)
· JB San Antonio (Texas)
· Stuttgart (Germany)
· Vicenza (Italy)
· Tyndall AFB (Florida)
**Key Responsibilities:**
+ Develop and maintain an internal training curriculum tailored to personnel supporting Information Forces and Information Activities.
+ Conduct training needs assessments by role, customer, and mission area to prioritize development areas across the workforce.
+ Regularly review and integrate updated joint doctrine, service guidance, white papers, and COCOM-issued materials into training content.
+ Lead recurring internal training sessions, virtual refreshers, and onboarding modules for OIE practitioners.
+ Serve as a knowledge integrator by monitoring new Joint Publications (e.g., JP 3-4, JP 3-61, JP 3-12), and other updates from entities like JS J7, Cyber Command, or service-specific IO centers.
+ Collaborate with internal managers, team leads, and SMEs to ensure training aligns with real-time mission requirements.
+ Track training completion and support credential maintenance (e.g., JQS qualifications, JPME, cyber certs, etc.).
+ Maintain a resource library or knowledge portal accessible to fielded personnel and team leaders.
+ Provide periodic reports to leadership on training effectiveness, gaps, and workforce readiness metrics.
**Basic Qualifications:**
+ Bachelor's degree in Instructional Design, National Security, IO, Education, or related field
+ 6+ years of experience in military, defense, or contractor environments supporting training or operational readiness
+ Experience developing training materials for adult learners, ideally in classified or cleared environments
+ Strong familiarity with Joint OIE doctrine, COCOM mission sets, and current influence/cyber/targeting trends
+ Excellent communication and facilitation skills
+ Active TS/SCI clearance required
**Preferred Qualifications:**
+ Master's degree in IO or OIE, Instructional Design, or Military Studies
+ Certified in instructional systems design (e.g., ADDIE model, DAU, ATD)
+ Experience working within a J39, Operations in the Information Environment Division, or Information cell
+ Experience managing internal readiness programs in support of contract performance or mission sustainment
+ Familiarity with learning management systems (LMS) or knowledge portals
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
July 27, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $63,700.00 - $115,150.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00163372-OTHLOC-PL-2D0386
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.

Training Specialist

Kuwait City, Al Kuwayt Sperton Global AS

Posted 20 days ago

Job Viewed

Tap Again To Close

Job Description

We are seeking a highly motivated Training Specialist to join our client’s team in the Oil & Gas sector in Kuwait. The ideal candidate will be responsible for identifying training needs, designing competency-based training programs, and supporting workforce development across technical and support functions. Candidates from the O&G, Healthcare, or Manufacturing industries are encouraged to apply. Preference will be given to candidates with an engineering background and CIPD or SHRM certification. Key Responsibilities: Assess organizational and departmental training needs through consultations, job analysis, and competency gaps. Design and implement targeted learning programs to upskill technical, functional, and leadership roles. Coordinate and deliver in-house and vendor-led training sessions, including hands-on technical training. Develop training materials, e-learning content, and evaluation tools in line with business objectives. Monitor and evaluate training effectiveness and make continuous improvements based on feedback and performance metrics. Collaborate with department managers, and SMEs to ensure alignment with business needs. Maintain accurate training records and compliance documentation. Support the integration of training efforts with talent management and succession planning initiatives. Qualifications & Requirements: Bachelor’s degree in Engineering, HR, or a related field (Engineering preferred). SHRM, CIPD, ATD or other relevant professional certifications required. 5–8 years of experience in training and development, preferably in Oil & Gas, Healthcare, or Manufacturing sectors. Proven ability to design and implement competency-based training programs. Strong communication, facilitation, and stakeholder engagement skills. Proficient in MS Office and digital learning platforms (e.g., LMS, e-learning tools). Fluent in English; Arabic is an advantage. Preferred Skills: Experience working in a highly regulated or safety-critical industry. Familiarity with HSE training and technical certification processes.

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Training Centre Coordinator

aiiskwt

Posted 2 days ago

Job Viewed

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Job Description

Dar Al Salam Educational Co. WLL | Full time

Jleeb Al-Shuyoukh, Kuwait | Posted on 10/03/2022

Responsibilities
  1. To develop, design and implement relevant employability and vocational training, and development programmes, meeting learner and employer needs in line with financial targets and quality standards.
  2. Support and develop learners from diverse and challenging backgrounds.
  3. Manage the centre ensuring high quality business activities with maximum quality, service and profitability for the organisation.
  4. Counsel potential students on course and program selection, class scheduling, school adjustment, truancy, study habits, and career planning.
  5. Translate the curriculum into a competitive and attractive delivery model.
  6. Set high expectations of learners by monitoring and challenging behaviour and attendance.
  7. Achieve monthly revenue targets from upselling and referrals from current students.
  8. Develop marketing and sales activities to increase registrations and to ensure targets are reached.
  9. Collect course feedback from students and pass on this feedback to the relevant faculty and head of department.
  10. Develop and implement detailed timetables and delivery plans.
  11. Identify faculties for specific training programmes and make faculty contracts.
  12. Support team members with planning and curriculum delivery.
  13. Maintain overall centre responsibility for performing all duties in compliance with related legal/statutory regulations, professional duties, responsibilities and obligations.
  14. Troubleshoot operational issues ensuring resolution.
Requirements
  1. Minimum of 2-3 years’ experience working in a similar position.
  2. Proficient in Office 365 and business software.
  3. Desire to seek out opportunities, minimizing financial costs.
  4. Excellent organisational and time management skills, taking responsibility for your own workload.
  5. Strong and clear communication skills with mastery over written and verbal communication.
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Hiring Training Coordinator

KUWAIT JOBS HERE

Posted 2 days ago

Job Viewed

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Job Description

Join to apply for the Hiring Training Coordinator role at KUWAIT JOBS HERE

Description

We're looking for a dynamic individual to join our team as a Training Coordinator cum CSR Assistant.

Key Requirements
  • Bachelor’s degree in any discipline
  • Proven experience in organizing and coordinating training programs
  • Prior involvement in CSR initiatives and community engagement
  • Strong content writing skills
  • Preference will be given to candidates with experience as English teachers in CBSE or IGCSE schools
Application Details

Send your CV to

Basic Details
  • Salary: 300 KD
  • Location: Abbasiya, Kuwait
  • Posted: 17 days ago
  • Job Type: Full-Time
  • Company: Kuwait Jobs
Contact Info
  • Mobile: Not-Mentioned
  • Alternate Mobile: Not-Mentioned
  • Email:
Additional Information
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Human Resources
  • Industries: Advertising Services

Referrals increase your chances of interviewing at KUWAIT JOBS HERE by 2x.

Get notified about new Training Coordinator jobs in Kuwait .

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Hiring Training Coordinator

Kuwait City, Al Kuwayt KUWAIT JOBS HERE

Posted 2 days ago

Job Viewed

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Job Description

Join to apply for the

Hiring Training Coordinator

role at

KUWAIT JOBS HERE

Description We're looking for a dynamic individual to join our team as a Training Coordinator cum CSR Assistant.

Key Requirements

Bachelor’s degree in any discipline

Proven experience in organizing and coordinating training programs

Prior involvement in CSR initiatives and community engagement

Strong content writing skills

Preference will be given to candidates with experience as English teachers in CBSE or IGCSE schools

Application Details Send your CV to



Basic Details

Salary:

300 KD

Location:

Abbasiya, Kuwait

Posted:

17 days ago

Job Type:

Full-Time

Company:

Kuwait Jobs

Contact Info

Mobile:

Not-Mentioned

Alternate Mobile:

Not-Mentioned

Email:



Additional Information

Seniority level:

Entry level

Employment type:

Full-time

Job function:

Human Resources

Industries:

Advertising Services

Referrals increase your chances of interviewing at KUWAIT JOBS HERE by 2x.

Get notified about new Training Coordinator jobs in

Kuwait .

#J-18808-Ljbffr
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Assessor (Training Instructor)

Brunel

Posted today

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Job Description

Our Client, one of the largest international company is currently recruiting for Training Instructor / Assessor position for Refinery Operations based in Kuwait at New Refinery.

**About this role**
- Carry out Mentoring, Coaching, in the assessment work up phase of the assessment program;
- Conduct Assessments in line with Global Work-based standards requirements;
- Judge Evidence submitted against the Global standards and make judgements in line with Assurance and governance requirements of the Awarding Body;
- Attend and contribute to Assessor & Standardization meetings;
- Maintain a high standard of Assessor Records;
- Remain current and up to date with current assessment practices;
- Contribute to the Quality Assurance Processes of the Global Qualifications Centre;
- Ensure Equal Opportunities within the assessment process;
- Work safely within the operating environment and always conduct assessment activities in line with Client HSSEQ & SSOW Policies & Procedures;
- Prepare assessment materials for the delivery of assessment programs.

**What you need to bring**
- Minimum of 15 Years in an Operational Role with a Refinery Processing Plant;
- Must Have a minimum of 10 years of working experience within the Middle East Region;
- Must have extensive knowledge of a full range of Refinery Units & Refinery Process Systems;
- Minimum of 5 years of Assessing International Competency Standards up to and including Level 3 Global Work-based Competence Qualifications;
- Must have current Occupational Knowledge, Skills & Occupational Competence;
- Must have excellent working knowledge of international HSSEQ & SSOW Policies and Procedures;
- Must have the personality and enthusiasm to drive assessment processes forward to achieve lasting results;
- Must have good knowledge of Refinery Control Systems (DCS);
- Must be culturally Aware and able to operate in a multi-cultural Operating Environment.

Professional Bachelor
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Training Sales Consultant

Mangaf, Al Ahmadi Fawn Valley Academe

Posted today

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Job Description

**Training Sales Consultant**

**The Job**:
We are looking for an enthusiastic Training Sales Consultant to source new businesses, manage client relationships, drive through tele sales and live meetings activities, and maximize revenue. Contacting, sourcing, developing, and working with employers with a passion for education and sales. Identifying new business opportunities, cross-selling, and the development of all FVA's training solutions and services.

**Duties will include**:

- Achieving sales targets and developing the business

*Contact potential or existing customers to inform and guide them about training services.

*Ask questions to understand customer requirements and close sales

*Using a variety of sales techniques to attract new business opportunities

*Develop a good understanding of client companies and their working culture and environment

*Scheduling meetings/appointment setting

*Follow-up with existing or old leads/clients

*Go the "extra mile" to meet sales quota and facilitate future sales

*Maintain records of calls and sales database.

It would be advantageous if you have experience in education and/or promoting training opportunities to employers and students, but it is not essential.

**In return you will be offered**:
*Competitive reimbursement

*Training and development benefits

*Generous bonus scheme

**Consideration**:
*Fresh Graduates are encouraged to apply.

*Preferably Live in Fahaheel, Mangaf, or nearby area.

**Salary**: KD200 - KD300 per month

**Salary**: KD200.000 - KD300.000 per month

Application Question(s):

- Are you currently residing in Kuwait?
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Information Technology Specialist (Information

U.S. Army Sustainment Command

Posted today

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Job Description

**Duties**:

- Serve as Information Assurance Manager (IAM) for assigned area of responsibility.
- Develop security countermeasures to protect sensitive and classified information on computer network.
- Oversee daily operations of automation systems.
- Inspect information technology systems for compliance to security directives.
- Recommend long and short range plans for technology equipment needs.
- Ensure all systems are compliant with Department of Army information technology security standards.
- Ensure customer automation plans/configurations are compatible with the organizations overall technology initiatives.
- Provide guidance on automation systems to all levels of organization.

**Requirements**:
**Conditions of Employment**:

- One year trial/probationary period may be required.
- Must be able to obtain and maintain a Secret Security Clearance.
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
- This position is designated as Emergency Essential (EE) to support the Command's mobilization and wartime mission during periods of increasing tension and mobilization.
- Must sign DD Form 2365 (DoD Civilian Employee Overseas Emergency Position Agreement.
- Must be able to successfully complete a CENTCOM MOD-17 compliant deployment physical exam which includes medical, dental, and behavioral health fitness standards. Immunization screening is required.
- You may be required to process through the CONUS Replacement Center (CRC) in Camp Atterbury, IN prior to deployment. The CRC is the final authority for declaring an individual deployable.
- This position is designated as Key. This position shall not be vacated during a national emergency or mobilization without seriously impacting the organization to function effectively.
- Must be able to obtain and maintain a valid U.S. Passport.
- Position may be filled as a Term Appointment NTE 13 Months. Term appointments may be extended up to eight (8) years. With DoD approval, Term appointments may be extended beyond eight (8) years.

**Qualifications**:
**Who May Apply: US Citizens**
- **Specialized Experience**:To qualify, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as: 1) Experience conducting property accountability and asset visibility for property transactions worldwide; 2) Experience identifying problems related to accountability and management of equipment received for processing and transportation; AND 3) Experience tracking property transactions utilizing file maintenance and document control methods. This definition of specialized experience is typical of work performed at the next lower grade in the federal service (GS-11).
- The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

- **(1) Attention to Detail -** Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.
- **(2) Customer Service - **Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
- **(3) Oral Communication - **Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and informa
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