169 IT Support Staff jobs in Kuwait

Overview American International University – Kuwait City

Position Classification: Professional/Technical

Reports to: Director of IT

Job Description

Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.

Key Responsibilities

Desktop Support calls - PC's and Peripherals

Domain Access and E-mail registration

Administering Active Directory

PC system installation, setup and configuration

Network maintenance and troubleshooting

Grade Quick support and training

Edline support and training

Administrator’s plus support

IT-Network Maps (including university maps)

Laptop-Projector setup for Presentations

Testing of new application updates

IT orientation of new Staff

Key Application Responsibilities

Share Point Server

IT Helpdesk System

TAMS – Time Attendance System

Interactive Board Application

Windows Update Server

Follett Destiny Library Manager Program

ID Card Management Application

Nortel BCM Telephone Exchange Application

Café Terminal

Textbook Distribution Server

SMS Manager

Symantec Backup Application

NO32 Anti-virus Application

Bell System

CCTV System

Qualifications

BS degree in computer science or equivalent experience relevant to functional area

Must have training certificate(s) related to IT Help Desk Support

Must have 3 to 5 years of professional experience administering help desk

About American International University AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.

For more information about AIU visit:

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• To create and implement standards and guidelines for operations.
• Monitoring servers, all applications and services (FTP, Mail) continuously
• Performing preventive maintenance on servers regularly
• supporting daily operations and help development team to resolve issues
• Providing direct support to users, including troubleshooting complex problems to ensure 100% uptime
• Escalation of developmental issues to development team
• Any other duties as assigned by line manager/management

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Installing and configuring computer hardware operating systems and applications; Monitoring and maintaining computer systems and networks; Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Replacing parts as required; Providing support, including procedural documentation and relevant reports; Following diagrams and written instructions to repair a fault or set up a system; Supporting the roll-out of new applications; Setting up new users' accounts and profiles and dealing with password issues; Responding within agreed time limits to call-outs; Working continuously on a task until completion (or referral to third parties, if appropriate); Prioritizing and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, such as software developers; Testing and evaluating new technology; Conducting electrical safety checks on computer equipment. To create and implement standards and guidelines for operations. Monitoring servers, all applications and services (FTP, Mail) continuously Performing preventive maintenance on servers regularly supporting daily operations and help development team to resolve issues Providing direct support to users, including troubleshooting complex problems to ensure 100% uptime Escalation of developmental issues to development team Any other duties as assigned by line manager/management

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The Director of Technical Support Services is responsible for providing strategic leadership and oversight across engineering, maintenance, and asset integrity functions. The role ensures operational excellence, lifecycle asset management, and compliance through robust systems, Lean and Six Sigma practices, and advanced asset management platforms.

The director also leads design control processes, equipment upgrade programs, and the establishment of manufacturing units, aligning technical capabilities with business growth and sustainability objectives.

Key Responsibilities

• Strategic Leadership: Define and execute the Technical Support Services strategy in alignment with corporate objectives and EVP – Support Services directives.
• Drive operational excellence through Lean and Six Sigma methodologies to enhance efficiency, reduce costs, and improve quality.
• Champion digital transformation, automation, and adoption of enterprise asset management platforms to strengthen data-driven decision-making.
• Lead and govern design control management processes to ensure systematic, compliant, and optimized execution of engineering projects.

Engineering & Technical Support Division

• Provide high-level technical expertise for design, troubleshooting, and continuous process improvement.
• Oversee the design, installation, commissioning, and optimization of new manufacturing units and facilities.
• Ensure robust design control management across all technical projects and product developments.
• Support process safety, ESG objectives, and technology innovation initiatives.

Maintenance & Reliability Division

• Develop predictive, preventive, and reliability-centered maintenance programs to maximize equipment uptime and extend lifecycle value.
• Lead major equipment upgrade initiatives, ensuring assets are aligned with evolving business needs and industry standards.
• Standardize maintenance practices across facilities using Lean tools, Six Sigma quality controls, and asset management platforms.
• Optimize cost efficiency while maintaining reliability, safety, and compliance.

Asset Integrity & Compliance Division

• Ensure integrity and compliance of all assets with international standards (API, ISO, ASME, etc.) and local regulatory requirements.
• Implement and oversee risk-based inspection programs and lifecycle integrity strategies.
• Maintain governance for technical compliance, HSE assurance, and regulatory audits.
• Drive sustainability initiatives through proactive asset lifecycle planning, upgrades, and replacement strategies.

People & Organizational Development

• Lead and mentor division managers, cultivating a high-performance and technically competent workforce.
• Embed Lean and Six Sigma culture across the directorate to build continuous improvement capabilities.
• Strengthen technical leadership and succession pipelines for long-term organizational resilience.

Governance & Reporting

• Prepare and present comprehensive reports on asset reliability, compliance, and engineering projects to the EVP – Support Services and executive management.
• Manage budgeting, capex planning, and prioritization of projects including manufacturing expansions and major equipment upgrades.
• Represent Technical Support Services in board-level reviews, audits, and cross-functional committees.

Skills

• Qualifications & Experience : Bachelor’s degree in Engineering (Mechanical, Electrical, or related discipline); Master’s degree preferred.
• Minimum 15 years of experience in engineering, maintenance, and asset integrity management, with at least 5 years in senior leadership.
• Proven expertise in asset management platforms (e.g., SAP EAM, Maximo, or similar).
• Demonstrated leadership in design control management processes, equipment upgrade programs, and manufacturing unit establishment.
• Certification in Lean and Six Sigma (Black Belt preferred) with successful track record of deploying continuous improvement projects.
• Strong knowledge of international standards (API, ISO, ASME, OSHA, etc.) and local regulatory frameworks.
• Experience in leading cross-functional projects and digital transformation in industrial or manufacturing environments.

Key Competencies

• Strategic vision with operational and financial acumen.
• Strong engineering and technical expertise across asset-heavy industries.
• Leadership and people development with a focus on Lean/Six Sigma practices.
• Advanced knowledge of enterprise asset management systems.
• Project management skills for design, commissioning, and upgrades of facilities.
• Risk management, compliance orientation, and problem-solving capabilities.
• Effective stakeholder communication and board-level presentation skills.

#J-18808-Ljbffr

The Director of Technical Support Services is responsible for providing strategic leadership and oversight across engineering, maintenance, and asset integrity functions. The role ensures operational excellence, lifecycle asset management, and compliance through robust systems, Lean and Six Sigma practices, and advanced asset management platforms. The director also leads design control processes, equipment upgrade programs, and the establishment of manufacturing units, aligning technical capabilities with business growth and sustainability objectives. Key Responsibilities

Strategic Leadership: Define and execute the Technical Support Services strategy in alignment with corporate objectives and EVP – Support Services directives. Drive operational excellence through Lean and Six Sigma methodologies to enhance efficiency, reduce costs, and improve quality. Champion digital transformation, automation, and adoption of enterprise asset management platforms to strengthen data-driven decision-making. Lead and govern design control management processes to ensure systematic, compliant, and optimized execution of engineering projects. Engineering & Technical Support Division

Provide high-level technical expertise for design, troubleshooting, and continuous process improvement. Oversee the design, installation, commissioning, and optimization of new manufacturing units and facilities. Ensure robust design control management across all technical projects and product developments. Support process safety, ESG objectives, and technology innovation initiatives. Maintenance & Reliability Division

Develop predictive, preventive, and reliability-centered maintenance programs to maximize equipment uptime and extend lifecycle value. Lead major equipment upgrade initiatives, ensuring assets are aligned with evolving business needs and industry standards. Standardize maintenance practices across facilities using Lean tools, Six Sigma quality controls, and asset management platforms. Optimize cost efficiency while maintaining reliability, safety, and compliance. Asset Integrity & Compliance Division

Ensure integrity and compliance of all assets with international standards (API, ISO, ASME, etc.) and local regulatory requirements. Implement and oversee risk-based inspection programs and lifecycle integrity strategies. Maintain governance for technical compliance, HSE assurance, and regulatory audits. Drive sustainability initiatives through proactive asset lifecycle planning, upgrades, and replacement strategies. People & Organizational Development

Lead and mentor division managers, cultivating a high-performance and technically competent workforce. Embed Lean and Six Sigma culture across the directorate to build continuous improvement capabilities. Strengthen technical leadership and succession pipelines for long-term organizational resilience. Governance & Reporting

Prepare and present comprehensive reports on asset reliability, compliance, and engineering projects to the EVP – Support Services and executive management. Manage budgeting, capex planning, and prioritization of projects including manufacturing expansions and major equipment upgrades. Represent Technical Support Services in board-level reviews, audits, and cross-functional committees. Skills

Qualifications & Experience : Bachelor’s degree in Engineering (Mechanical, Electrical, or related discipline); Master’s degree preferred. Minimum 15 years of experience in engineering, maintenance, and asset integrity management, with at least 5 years in senior leadership. Proven expertise in asset management platforms (e.g., SAP EAM, Maximo, or similar). Demonstrated leadership in design control management processes, equipment upgrade programs, and manufacturing unit establishment. Certification in Lean and Six Sigma (Black Belt preferred) with successful track record of deploying continuous improvement projects. Strong knowledge of international standards (API, ISO, ASME, OSHA, etc.) and local regulatory frameworks. Experience in leading cross-functional projects and digital transformation in industrial or manufacturing environments. Key Competencies

Strategic vision with operational and financial acumen. Strong engineering and technical expertise across asset-heavy industries. Leadership and people development with a focus on Lean/Six Sigma practices. Advanced knowledge of enterprise asset management systems. Project management skills for design, commissioning, and upgrades of facilities. Risk management, compliance orientation, and problem-solving capabilities. Effective stakeholder communication and board-level presentation skills.

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Web Developer and Help Desk IT Support Required In Salmiya

Web Developer and Help Desk IT Support Required In Salmiya. Ready to start immediately with experience in retail and e-commerce.

Valid transferable Visa 18
Minimum of 5 years’ experience in the same sector.
To apply, please send your CV to (emailprotected) . Please include the position you are applying for in the subject line of the email.

Salary range: 100-400 Kwd (no link with this job).

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Web Developer and Help Desk IT Support Required In Salmiya

Web Developer and Help Desk IT Support Required In Salmiya. Ready to start immediately with experience in retail and e-commerce. Valid transferable Visa 18 Minimum of 5 years’ experience in the same sector. To apply, please send your CV to (emailprotected) . Please include the position you are applying for in the subject line of the email. Salary range: 100-400 Kwd (no link with this job).

#J-18808-Ljbffr

Job Overview

We are looking for an experienced IT Technician & Support Specialist to join our growing team at Almerak. If you’re passionate about technology, hands-on support, and ensuring smooth IT operations — this role is for you!

Responsibilities

• Provide IT support for desktops, networks, and low voltage systems.
• Handle troubleshooting, installation, and maintenance of IT infrastructure.
• Assist with hardware/software purchase and procurement processes.
• Deliver on-site support to clients when required.

Qualifications

• Minimum 4 years of proven experience in IT support.
• Strong knowledge of desktop support and low voltage systems.
• Experience in IT purchases and vendor coordination.
• Valid Kuwait driving license is a must.
• Excellent problem-solving and communication skills.

How to Apply

Interested Candidates Can Send Their Resume/CV To

Basic Details

• salary: 450 KD
• Location: Kuwait City, Kuwait
• Job Type: Full-Time
• Company: Kuwait Jobs

Contact Info

• Mobile: Not-Mentioned
• Alternate Mobile: Not-Mentioned
• Email:

#J-18808-Ljbffr

Job Overview

We are looking for an experienced IT Technician & Support Specialist to join our growing team at Almerak. If you’re passionate about technology, hands-on support, and ensuring smooth IT operations — this role is for you! Responsibilities

Provide IT support for desktops, networks, and low voltage systems. Handle troubleshooting, installation, and maintenance of IT infrastructure. Assist with hardware/software purchase and procurement processes. Deliver on-site support to clients when required. Qualifications

Minimum 4 years of proven experience in IT support. Strong knowledge of desktop support and low voltage systems. Experience in IT purchases and vendor coordination. Valid Kuwait driving license is a must. Excellent problem-solving and communication skills. How to Apply

Interested Candidates Can Send Their Resume/CV To Basic Details

salary: 450 KD Location: Kuwait City, Kuwait Job Type: Full-Time Company: Kuwait Jobs Contact Info

Mobile: Not-Mentioned Alternate Mobile: Not-Mentioned Email:

#J-18808-Ljbffr