134 IT Support Specialists jobs in Kuwait

Overview

American International University – Kuwait City

Classification: Professional/Technical

Reports to: Director of IT

Job Description Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.

• Desktop Support calls - PC's and Peripherals
• Domain Access and E-mail registration
• Administering Active Directory
• PC system installation, setup and configuration
• Network maintenance and troubleshooting
• Grade Quick support and training
• Edline support and training
• Administrator’s plus support
• IT-Network Maps (including university maps)
• Laptop-Projector setup for Presentations
• Testing of new application updates
• IT orientation of new Staff

• Share Point Server
• IT Helpdesk System
• TAMS – Time Attendance System
• Interactive Board Application
• Windows Update Server
• Follett Destiny Library Manager Program
• ID Card Management Application
• Nortel BCM Telephone Exchange Application
• Café Terminal
• Textbook Distribution Server
• SMS Manager
• Symantec Backup Application
• NO32 Anti-virus Application
• Bell System
• CCTV System

• BS degree in computer science or equivalent experience relevant to functional area
• Must have training certificate(s) related to IT Help Desk Support
• Must have 3 to 5 years of professional experience administering help desk

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.

For more information about AIU visit:

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• To create and implement standards and guidelines for operations.
• Monitoring servers, all applications and services (FTP, Mail) continuously
• Performing preventive maintenance on servers regularly
• supporting daily operations and help development team to resolve issues
• Providing direct support to users, including troubleshooting complex problems to ensure 100% uptime
• Escalation of developmental issues to development team
• Any other duties as assigned by line manager/management

Dar Al Salam Educational Co. WLL | Full time

Jleeb Al-Shuyoukh postal code, Kuwait | Posted on 05/28/2022

Responsibilities:

1. Provide user training to all staff on SharePoint and VAM as per a planned schedule.
2. Research on new possibilities in SharePoint and VAM and suggest relevant measures to implement based on best practices.
3. Documentation on various aspects (reference manuals for staff, training materials for staff, etc.) in SharePoint.
4. Validate and ensure accuracy of relevant data in SharePoint through random checks and implementation of relevant controls.
5. Check and ensure that the automated process in SharePoint meets the expectations of the end users.
6. Research possibilities of automating various tasks in the organization and update management accordingly.
7. Interact with various vendors to understand new ERP systems and conduct a comparative study.
8. Engage with SharePoint and ERP vendors to ensure smooth functioning of systems implemented in the organization.
9. Analyze functional domain requirements and identify gaps in the current ERP application and SharePoint.
10. Create Software Requirement Specification documents for ERP systems and SharePoint.
11. Resolve issues raised by users regarding SharePoint.
12. Maintenance, installation, and configuration of ERP Application and SharePoint.
13. Integration of different functional areas in ERP and SharePoint.
14. Coordinate application testing, user acceptance testing, and deployment of solutions for any deviations in the ERP Application.
15. Plan and organize refresher training for all staff on ERP and SharePoint.
16. Prepare meeting minutes and share them with the concerned team members.
17. Implement ERP and SharePoint and ensure smooth transition to end users.
18. Devise technical solutions and create technical plans for identified problems related to ERP and SharePoint.
19. Adjust timelines of existing projects if a new project is undertaken, after approval from management.

Department Goals:

1. Planning, operational control, and management of School ERP System and SharePoint including maintenance of database backups.
2. Training of end users.
3. Database management.
4. Troubleshoot issues in ERP and SharePoint in a timely manner.
5. Accurate record management.

Individual Goals:

1. Successful and flawless implementation of SharePoint and ERP Systems in the organization.
2. Planning, organizing, scheduling, and implementation of various tasks handled.
3. Know and apply ERP standards, policies, and procedures within the school.
4. Timely completion of assigned projects.
5. Liaise with management on various tasks assigned and submit relevant reports.
6. Maintain a high standard of decorum and work perfection.

Overview

DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets.

This position supports the U.S. Army Project Manager Tactical Network (PM TN) Global Field Service Representative (FSR) Support Services program. The program provides FSR support of communications for the Government primarily for operability and sustainment of the Tactical and Strategic antenna system such as the Deployable Ku Earth Terminal (DKET), Mobile DKET, Secure Internet Protocol Router (SIPR)/Non-Secure Internet Protocol Router (NIPR) Access Point (SNAP), United States Marine Corps (USMC) Support Wide Area Network (SWAN) and Commercialization efforts, Micro Very Small Aperture Terminal (mVSAT), VSAT, Inflatable Satellite Communications (SATCOM) Terminal (ISA) CJNCC NETOPS Multinational Information Sharing (MNIS) Combined Enterprise Regional Information Exchange System (CENTRIXS), Coalition Partner Network-X (CPN-X); and Combined Joint Task Force (CJTF)-OIR AO-wide Network, but are not limited to only these terminals and support.

Help Desk Technical Tier I Support personnel perform a wide range of activities in providing information and assistance resources that troubleshoot problems with computers or similar products on the network.

• Candidate must be prepared to live and work in the country of Kuwait.
• Must be willing and able to work up to 60 hours per week.
• Must be willing and able to work all shifts, including nights and weekends.
• Field trouble calls via the phone and computer trouble ticketing system.
• Perform laptop imaging.
• Perform basic IP troubleshooting.
• Build user accounts on the domain.
• Add and remove computers from a Microsoft domain environment.
• Assign user accounts to appropriate groups and permissions.
• Build exchange mailboxes.
• Troubleshoot user email issues.
• Troubleshoot printers and map shared printers.
• Document trouble calls and computer/network actions for reporting purposes.
• Participate in daily and weekly workplace meetings, as required.
• Abide by all corporate, Government, and local labor laws and regulations.
• Apply performance standards and quality control standards as directed by Standard Operating Procedures.
• Abide by all safety and security rules and regulations.
• Perform other duties related to the job position.

• A+ CE
• CCNA-Security
• Network+ CE
• CND
• SSCP
• Must maintain active certification throughout employment

• An Associate’s degree in Networking is preferred.
• Minimum seven (7) years of professional work experience with IT systems.
• Minimum four (4) years of professional work experience in IT customer support.
• Minimum two (2) years of experience in a military environment.
• In lieu of degree, must possess eleven (11) years of related specialized work experience.
• Effective interpersonal and communication (written and verbal) skills.

DataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers.