54 IT Program jobs in Kuwait

Amentum is currently seeking a **_Deputy Program Manager_** in **Kuwait** .
**Essential Responsibilities include but are not limited to:**
+ Interfacing with government officials on diverse issues and problems and working to resolve operational issues and problems.
+ Assisting in the resolution of Linguist issues, ensuring accountability and overseeing accurate payroll data collection by Linguists.
+ Supporting the Site Lead with identifying issues as well as resolving issues that have been escalated when necessary while also ensuring effective and timely communications with all appropriate parties.
+ Providing operational, administrative, and management oversight to all Valiant and subcontractor linguists in the assigned area of operation.
+ Managing day-to-day actions to ensure Valiant is providing quality service and support to the customer in all operational areas.
+ Communicating any new changes, requirements, concerns, and issues to all applicable parties without delay.
+ Conducting daily meetings with the customer to ensure that expectations are appropriately managed and that all requirements defined by the SOW are met.
+ Coordinating with the Site Lead and/or customer to support Linguist schedules and travel.
+ Ensuring the Linguist 's health, morale, and welfare requirements are met.
+ Ensuring Linguists adhere to established customer regulations and standards of conduct.
+ All other duties/responsibilities as assigned and deemed necessary by the customer.
**Minimum Position Knowledge, Skills, and Abilities Required:**
+ Bachelor's degree or equivalent Military training/experience
+ 8-10 years of diverse management experience with excellent communication, analytical, project management, and supervisory skills.
+ An active TS/SCI clearance with ability to maintain for the duration of the assignment
+ Familiar with military customs, courtesies, and procedures
+ Computer literate with strong working knowledge of Microsoft Office applications
+ Willingness to work long hours for extended periods
+ Work and travel in austere environments
+ US citizen with current U.S. passport
+ Must be able to work in a sitting position for eight or more hours per day.
+ Must be able to lift up to 10-20 pounds regularly and up to 50 pounds as needed.
+ Must be able to travel to job locations by automobile and commercial airline.
+ Must be able to wear appropriate chemical and ballistic protective gear as required in a war hazard zone.
+ Experience managing linguist personnel.
+ Position may require travel.
**Other Responsibilities:**
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters ( .

Overview

Join to apply for the

Deputy Program Manager

role at

Amentum . Amentum is currently seeking a

Deputy Program Manager

in

Kuwait . Essential Responsibilities

include but are not limited to: Interfacing with government officials on diverse issues and problems and working to resolve operational issues and problems. Assisting in the resolution of Linguist issues, ensuring accountability and overseeing accurate payroll data collection by Linguists. Supporting the Site Lead with identifying issues as well as resolving issues that have been escalated when necessary while also ensuring effective and timely communications with all appropriate parties. Providing operational, administrative, and management oversight to all Valiant and subcontractor linguists in the assigned area of operation. Managing day-to-day actions to ensure Valiant is providing quality service and support to the customer in all operational areas. Communicating any new changes, requirements, concerns, and issues to all applicable parties without delay. Conducting daily meetings with the customer to ensure that expectations are appropriately managed and that all requirements defined by the SOW are met. Coordinating with the Site Lead and/or customer to support Linguist schedules and travel. Ensuring the Linguist's health, morale, and welfare requirements are met. Ensuring Linguists adhere to established customer regulations and standards of conduct. All other duties/responsibilities as assigned and deemed necessary by the customer. Minimum Position Knowledge, Skills, and Abilities Required

Bachelor's degree or equivalent Military training/experience 8-10 years of diverse management experience with excellent communication, analytical, project management, and supervisory skills. An active TS/SCI clearance with ability to maintain for the duration of the assignment Familiar with military customs, courtesies, and procedures Computer literate with strong working knowledge of Microsoft Office applications Willingness to work long hours for extended periods Work and travel in austere environments US citizen with current U.S. passport Must be able to work in a sitting position for eight or more hours per day. Must be able to lift up to 10-20 pounds regularly and up to 50 pounds as needed. Must be able to travel to job locations by automobile and commercial airline. Must be able to wear appropriate chemical and ballistic protective gear as required in a war hazard zone. Experience managing linguist personnel. Position may require travel. Other Responsibilities

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams. Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters. Seniority level

Mid-Senior level Employment type

Full-time Job function

Project Management and Information Technology Industries

Defense and Space Manufacturing Referrals increase your chances of interviewing at Amentum by 2x

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Overview

The American University of the Middle East (AUM) is a private university established in 2005 in Kuwait. AUM's mission is to provide an interactive learning environment that facilitates the development of leaders who are committed to their culture, global ethical values, and professionalism.

AUM has become a landmark in the private higher education sector in Kuwait and the region through its curricula, its integrated and green campus, and a culture which embraces diversity and innovation. AUM is ranked #1 University in Kuwait as per the 2025 World University Rankings by QS and THE, making it to #611-620 in QS World and to the Top 500 in THE World. AUM is also ranked #1 in Kuwait in the Arab region rankings by QS and THE.

The College of Engineering and Technology (CoET) at AUM is dedicated to maintaining high quality academic programs by adopting a learner centered approach. CoET aspires to prepare students for life-long learning and careers in engineering for engineering students, and in technology for technology students; with emphasis on leadership skills and creative work so they can lead cultural, social, and economic development.

Job Requirements

• A Master s Degree in Teaching English to Speakers of Other Languages, Linguistics, English Literature or any other related field from an internationally accredited university.
• CELTA, DELTA, TESOL, TEFL or any other ESL teaching certificate preferred.
• Ability to work in a diverse, interdisciplinary, and fast-paced environment.
• Have demonstrable skills in oral and written English, the language of instruction and communication on campus.

Job Description

Faculty members are engaged in teaching, services, research and professional development tasks.

Successful candidates are expected to:

• Have a strong commitment to teaching excellence.
• Prepare teaching materials, maintain and improve competence in subjects being taught.
• Develop and deliver courses to students.
• Prepare class activities, quizzes, assessments and exams.
• Passionately support the departmental and college-wide activities and services with a spirit of leadership, commitment, accountability, and collegiality.
• Evaluate, monitor and mentor students' academic progress.
• Supervise and assist students in all aspects related to the courses.
• Guide, lead and mentor students in projects
• Engage actively in promoting the growth of AUM and participate in strategic activities and events.
• Participate in departmental and college meetings and activities.
• Serve and support functional activities of departmental committees.
• Undertake any other duties as may be directed by the Head of Department.

How to Apply

Applicants are invited to apply by sending the following documents to :

1. Cover Letter
2. Curriculum Vitae (CV) with a recent photo
3. Copies diplomas or certificates
4. Recommendation letters, if available

Equal Opportunity Employer

AUM is an equal opportunity employer. It offers internationally competitive salaries, remuneration packages, research incentives, and professional development opportunities.

With faculty members and staff coming from more than 60 countries, AUM is a diverse and inclusive environment. AUM campus houses cutting-edge facilities that faculty and staff can benefit from such as Sports Center, Library, Research and Innovation Center, Cultural Center, and more than 55 laboratories.

Explore AUM Campus

Virtual tour:

Location

AUM is located at Al-Eqaila, an urban area of Al-Ahmadi Governorate in Kuwait. Al-Eqaila is a quiet area that has a distinctive location close to the sea and is 30 km away from the Capital, Kuwait City. Al-Eqaila also has green spaces and features a wide variety of shopping centers, restaurants, cafes, and recreational spots. Kuwait has a beautiful coastline, remarkable architecture, and an abundance of cultural and historical landmarks.

Contacts

Phone: (

Career:

Website:

#J-18808-Ljbffr

* Provide students with superior customer service as an advocate and advisor throughout the academic cycle in a fast-paced environment, using various communication channels, to include in-person visits, telephone, e-mail, and videoconferencing.* Promote and support localized UMGC services to include hybrid classes, testing services, and university sponsored events as assigned at site(s).* Provide operational and administrative duties as needed to ensure offices and test centers (if applicable) are properly maintained by test agency standards.* Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases to include Salesforce, Peoplesoft, and other university sponsored systems.* Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities* Provide daily customer service and communicate with prospective and current students in a fast-paced, in person environment and also, through phone, email, CRM, and video communications* Maintain a positive relationship with the Education Services Officer (ESO), Specialists/Counselors, military partners, and equivalents. Provide periodic briefings as allowed to update military representatives on UMGC programs of interest.* Organize and participate in local outreach activities to include, Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC* Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation* Provide assistance with processing students' military documentation (i.e. Tuition Assistance forms, orders, etc.)* Distribute marketing, advertising, and mass media materials at assigned locations when permissible* Execute site specific outreach plans and participate in outreach events to support university goals towards recruitment and retention* Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties and maintain NTC trainings/certifications as required* Participate in UMGC staff meetings, professional development activities and training sessions as required* Track and compile monthly statistics and provide reports as needed* Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations* Other job-related duties as assigned.* High school diploma/GED* Background in customer service* Able to work in a fast-paced and complex environment with accurate attention to detail.* Possess basic office management and clerical skills.* Effective written and verbal communication skills* Good interpersonal skills* Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at - **Comprehensive Health Coverage:** Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.- **Tuition Remission:** CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service**. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.**
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Program Coordinator

UMGC Europe

Location: Camp Buehring, Kuwait

Overseas Contingent III, (100% FTE-Full-Time), Grade 003

The Program Coordinator serves as the on-site University of Maryland Global Campus representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. The Program Coordinator is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member. This position reports directly to the Site Lead (SL), and if no Site Lead is assigned to the site, to the Assistant Director (AD). The Program Coordinator must work effectively with the AD and the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff, and the military community at large. There will at times be site specific duties that differ from location to location. Occasional evening/weekend hours; travel may be required.

Responsibilities

• Provide students with superior customer service as an advocate and advisor throughout the academic cycle in a fast-paced environment, using various communication channels, to include in-person visits, telephone, e-mail, and videoconferencing.

• Promote and support localized UMGC services to include hybrid classes, testing services, and university sponsored events as assigned at site(s).

• Provide operational and administrative duties as needed to ensure offices and test centers (if applicable) are properly maintained by test agency standards.

• Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases to include Salesforce, Peoplesoft, and other university sponsored systems.

• Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities.

• Provide daily customer service and communicate with prospective and current students in a fast-paced, in-person environment and also, through phone, email, CRM, and video communications.

• Maintain a positive relationship with the Education Services Officer (ESO), Specialists/Counselors, military partners, and equivalents. Provide periodic briefings as allowed to update military representatives on UMGC programs of interest.

• Organize and participate in local outreach activities to include Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC.

• Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.

• Provide assistance with processing students' military documentation (i.e. Tuition Assistance forms, orders, etc.).

• Distribute marketing, advertising, and mass media materials at assigned locations when permissible.

• Execute site specific outreach plans and participate in outreach events to support university goals towards recruitment and retention.

• Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties and maintain NTC trainings/certifications as required.

• Participate in UMGC staff meetings, professional development activities and training sessions as required.

• Track and compile monthly statistics and provide reports as needed.

• Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations.

• Other job-related duties as assigned.

Required Education and Experience

• High school diploma/GED

• Background in customer service

• Able to work in a fast-paced and complex environment with accurate attention to detail.

• Possess basic office management and clerical skills.

• Effective written and verbal communication skills

• Good interpersonal skills

• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

Preferred Education and Experience

• Applicants with a U.S. valid driver's license and ability to obtain military driver's permit in the host nation.

Who May Apply

Applicants must be U.S. citizens to meet background investigation requirements in addition to qualifying for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Successful applicants must be able to pass a dental and medical screening (to include, but not limited to, vaccinations), background check, and meet requirements for individual logistical support (ILS). For additional information, please visit U.S. Central Command (CENTCOM Medical Information) and U.S. AFRICOM Command (AFRICOM Medical Information).

All submissions should include a cover letter and resume .

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations

UMGC is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at

Benefits Package Highlights

• Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency.
• Comprehensive Health Coverage: Health care, medical with vision, dental, and prescription plans for individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
• Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Note: Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
• Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. Note: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
• Moving Allowance: May be available based on terms, conditions, and agreements of the position.

For additional information see: UMGC Benefits Overview for Overseas Contingent III Employees

Hiring Rate

$32,448.00

Additional Compensation

Employees in downrange locations will receive a downrange geographic differential of 50% of their base pay. They will also be eligible to receive an annual retention incentive of $7,000 along with an additional forty (40) hours of vacation time off.

#J-18808-Ljbffr

Leading private college in Kuwait is currently recruiting full-time faculty members as Instructors for its English Preparatory Program to start from Fall Semester 2025. Being an equal opportunity employer, it offers internationally competitive salaries, remuneration packages, research incentives, and professional development opportunities. Job Requirements

A Master’s Degree in Teaching English to speakers of other languages, Linguistics, English Literature or any other related field from an internationally accredited university. CELTA, DELTA, TESOL, TEFL or any other ESL teaching certificate preferred. Ability to work in a diverse, interdisciplinary, and fast-paced environment. Have demonstrable skills in oral and written English, the language of instruction and communication on campus. Job Description

Faculty members are engaged in teaching, services, research and professional development tasks. Successful candidates are expected to: Have a strong commitment to teaching excellence. Prepare teaching materials, maintain and improve competence in subjects being taught. Develop and deliver courses to students. Prepare class activities, quizzes, assessments and exams. Passionately support the departmental and college-wide activities and services with a spirit of leadership, commitment, accountability, and collegiality. Evaluate, monitor and mentor students' academic progress. Supervise and assist students in all aspects related to the courses. Guide, lead and mentor students in projects Engage actively in promoting the growth of the college and participate in strategic activities and events. Participate in departmental and college meetings and activities. Serve and support functional activities of departmental committees. Undertake any other duties as may be directed by the Head of Department.

#J-18808-Ljbffr

Overview

The American University of the Middle East (AUM) is a private university established in 2005 in Kuwait. AUM's mission is to provide an interactive learning environment that facilitates the development of leaders who are committed to their culture, global ethical values, and professionalism. AUM has become a landmark in the private higher education sector in Kuwait and the region through its curricula, its integrated and green campus, and a culture which embraces diversity and innovation. AUM is ranked #1 University in Kuwait as per the 2025 World University Rankings by QS and THE, making it to #611-620 in QS World and to the Top 500 in THE World. AUM is also ranked #1 in Kuwait in the Arab region rankings by QS and THE. The College of Engineering and Technology (CoET) at AUM is dedicated to maintaining high quality academic programs by adopting a learner centered approach. CoET aspires to prepare students for life-long learning and careers in engineering for engineering students, and in technology for technology students; with emphasis on leadership skills and creative work so they can lead cultural, social, and economic development. Job Requirements

A Master s Degree in Teaching English to Speakers of Other Languages, Linguistics, English Literature or any other related field from an internationally accredited university. CELTA, DELTA, TESOL, TEFL or any other ESL teaching certificate preferred. Ability to work in a diverse, interdisciplinary, and fast-paced environment. Have demonstrable skills in oral and written English, the language of instruction and communication on campus. Job Description

Faculty members are engaged in teaching, services, research and professional development tasks. Successful candidates are expected to: Have a strong commitment to teaching excellence. Prepare teaching materials, maintain and improve competence in subjects being taught. Develop and deliver courses to students. Prepare class activities, quizzes, assessments and exams. Passionately support the departmental and college-wide activities and services with a spirit of leadership, commitment, accountability, and collegiality. Evaluate, monitor and mentor students' academic progress. Supervise and assist students in all aspects related to the courses. Guide, lead and mentor students in projects Engage actively in promoting the growth of AUM and participate in strategic activities and events. Participate in departmental and college meetings and activities. Serve and support functional activities of departmental committees. Undertake any other duties as may be directed by the Head of Department. How to Apply

Applicants are invited to apply by sending the following documents to : Cover Letter Curriculum Vitae (CV) with a recent photo Copies diplomas or certificates Recommendation letters, if available Equal Opportunity Employer

AUM is an equal opportunity employer. It offers internationally competitive salaries, remuneration packages, research incentives, and professional development opportunities. With faculty members and staff coming from more than 60 countries, AUM is a diverse and inclusive environment. AUM campus houses cutting-edge facilities that faculty and staff can benefit from such as Sports Center, Library, Research and Innovation Center, Cultural Center, and more than 55 laboratories. Explore AUM Campus

Virtual tour: Location

AUM is located at Al-Eqaila, an urban area of Al-Ahmadi Governorate in Kuwait. Al-Eqaila is a quiet area that has a distinctive location close to the sea and is 30 km away from the Capital, Kuwait City. Al-Eqaila also has green spaces and features a wide variety of shopping centers, restaurants, cafes, and recreational spots. Kuwait has a beautiful coastline, remarkable architecture, and an abundance of cultural and historical landmarks. Contacts

Phone: ( Career: Website:

Program Coordinator UMGC Europe Location: Camp Buehring, Kuwait Overseas Contingent III, (100% FTE-Full-Time), Grade 003 The Program Coordinator serves as the on-site University of Maryland Global Campus representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. The Program Coordinator is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member. This position reports directly to the Site Lead (SL), and if no Site Lead is assigned to the site, to the Assistant Director (AD). The Program Coordinator must work effectively with the AD and the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff, and the military community at large. There will at times be site specific duties that differ from location to location. Occasional evening/weekend hours; travel may be required. Responsibilities

Provide students with superior customer service as an advocate and advisor throughout the academic cycle in a fast-paced environment, using various communication channels, to include in-person visits, telephone, e-mail, and videoconferencing.

Promote and support localized UMGC services to include hybrid classes, testing services, and university sponsored events as assigned at site(s).

Provide operational and administrative duties as needed to ensure offices and test centers (if applicable) are properly maintained by test agency standards.

Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases to include Salesforce, Peoplesoft, and other university sponsored systems.

Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities.

Provide daily customer service and communicate with prospective and current students in a fast-paced, in-person environment and also, through phone, email, CRM, and video communications.

Maintain a positive relationship with the Education Services Officer (ESO), Specialists/Counselors, military partners, and equivalents. Provide periodic briefings as allowed to update military representatives on UMGC programs of interest.

Organize and participate in local outreach activities to include Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC.

Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.

Provide assistance with processing students' military documentation (i.e. Tuition Assistance forms, orders, etc.).

Distribute marketing, advertising, and mass media materials at assigned locations when permissible.

Execute site specific outreach plans and participate in outreach events to support university goals towards recruitment and retention.

Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties and maintain NTC trainings/certifications as required.

Participate in UMGC staff meetings, professional development activities and training sessions as required.

Track and compile monthly statistics and provide reports as needed.

Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations.

Other job-related duties as assigned.

Required Education and Experience

High school diploma/GED

Background in customer service

Able to work in a fast-paced and complex environment with accurate attention to detail.

Possess basic office management and clerical skills.

Effective written and verbal communication skills

Good interpersonal skills

Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

Preferred Education and Experience

Applicants with a U.S. valid driver's license and ability to obtain military driver's permit in the host nation.

Who May Apply

Applicants must be U.S. citizens to meet background investigation requirements in addition to qualifying for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Successful applicants must be able to pass a dental and medical screening (to include, but not limited to, vaccinations), background check, and meet requirements for individual logistical support (ILS). For additional information, please visit U.S. Central Command (CENTCOM Medical Information) and U.S. AFRICOM Command (AFRICOM Medical Information). All submissions should include a cover letter and resume . The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. Workplace Accommodations

UMGC is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at Benefits Package Highlights

Generous Time Off:

Enjoy between 15 and 25 days of paid vacation time off, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency. Comprehensive Health Coverage:

Health care, medical with vision, dental, and prescription plans for individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Insurance Options:

Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Note: Part-time employees working less than 0.5 FTE are not eligible for LTD. Retirement Stipend:

Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA). Supplemental Retirement Plans:

include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds. Tuition Remission:

CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. Note: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated. Moving Allowance:

May be available based on terms, conditions, and agreements of the position. For additional information see: UMGC Benefits Overview for Overseas Contingent III Employees Hiring Rate

$32,448.00 Additional Compensation

Employees in downrange locations will receive a downrange geographic differential of 50% of their base pay. They will also be eligible to receive an annual retention incentive of $7,000 along with an additional forty (40) hours of vacation time off.

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• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• To create and implement standards and guidelines for operations.
• Monitoring servers, all applications and services (FTP, Mail) continuously
• Performing preventive maintenance on servers regularly
• supporting daily operations and help development team to resolve issues
• Providing direct support to users, including troubleshooting complex problems to ensure 100% uptime
• Escalation of developmental issues to development team
• Any other duties as assigned by line manager/management

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