121 IT Operations jobs in Kuwait

SWATX is looking for an Operations Execution specialist to streamline and enhance our operational processes. This role is crucial for ensuring that our operations run efficiently and effectively, aligning with our strategic goals. The successful candidate will be responsible for executing operational plans, monitoring performance metrics, and implementing process improvements. The ideal candidate will possess strong analytical skills, a passion for operational excellence, and the ability to collaborate effectively with cross-functional teams.

• Execute operational plans and strategies that align with company objectives and KPIs
• Monitor and analyze operational performance metrics to identify areas for improvement
• Collaborate with various departments to ensure smooth operational workflows and communication
• Identify inefficiencies and recommend process enhancements to improve productivity and reduce costs
• Assist in developing and implementing standard operating procedures (SOPs) for operational activities
• Support project management activities related to operational initiatives
• Prepare regular reports and updates for management on operational performance and improvement initiatives
• Conduct training and support for team members on new processes and tools

• Bachelor's degree in Operations Management, Business Administration, or a related field
• 3+ years of experience in an operations role, preferably in a fast-paced environment
• Strong understanding of operational metrics and performance improvement techniques
• Excellent analytical and problem-solving skills
• Proficiency in operational software and tools (e.g., ERP systems, data analysis tools)
• Strong communication and interpersonal skills, with an emphasis on teamwork and collaboration
• Detail-oriented with a focus on delivering high-quality results

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

SWATX is looking for an Operations Execution specialist to streamline and enhance our operational processes. This role is crucial for ensuring that our operations run efficiently and effectively, aligning with our strategic goals. The successful candidate will be responsible for executing operational plans, monitoring performance metrics, and implementing process improvements. The ideal candidate will possess strong analytical skills, a passion for operational excellence, and the ability to collaborate effectively with cross-functional teams.

1. Execute operational plans and strategies that align with company objectives and KPIs
2. Monitor and analyze operational performance metrics to identify areas for improvement
3. Collaborate with various departments to ensure smooth operational workflows and communication
4. Identify inefficiencies and recommend process enhancements to improve productivity and reduce costs
5. Assist in developing and implementing standard operating procedures (SOPs) for operational activities
6. Support project management activities related to operational initiatives
7. Prepare regular reports and updates for management on operational performance and improvement initiatives
8. Conduct training and support for team members on new processes and tools

1. Bachelor's degree in Operations Management, Business Administration, or a related field
2. 3+ years of experience in an operations role, preferably in a fast-paced environment
3. Strong understanding of operational metrics and performance improvement techniques
4. Excellent analytical and problem-solving skills
5. Proficiency in operational software and tools (e.g., ERP systems, data analysis tools)
6. Strong communication and interpersonal skills, with an emphasis on teamwork and collaboration
7. Detail-oriented with a focus on delivering high-quality results

Manage office administration and resources.

Oversee daily operations and ensure efficiency.

Coordinate between departments and vendors.

Perform computer-based tasks such as data entry, record keeping, and document management.

Support management in implementing policies and procedures.

Monitor performance and provide reports.

Skills

Fluent in Arabic and English (spoken and written).

Strong computer skills and proficiency in MS Office.

Previous experience in office management and operations.

Strong organizational, leadership, and communication skills.

Sama X transforms complex satellite connectivity into seamless, reliable experiences. As an authorized global Starlink reseller, we provide tailored solutions that enhance digital prosperity across MENA and South Asia. We focus on delivering professional-grade connectivity to digital professionals, businesses, and telecom operators where terrestrial networks fall short. Backed by Alghanim Industries, we combine technological capability with local expertise to simplify access to connectivity everywhere.

Seeking an experienced Operations Supervisor to manage inventory, coordinate services with partners, and ensure exceptional customer experience in telecom field operations. This role involves overseeing partner relationships, ensuring SLA compliance, resolving customer issues, and enhancing operational efficiency through system updates and KPI reporting.

• Inventory Management : Oversee inventory within the country in collaboration with the warehousing partner; ensure safekeeping of inventory and safe receipts and dispatches
• Service Coordination : Work closely with service partner/s on timely closure of deliveries, installation & maintenance service tasks within the predefined SLA and jointly own the KPIs on the same
• Quality Assurance : Ensure quality of service delivery is monitored and agreed SOPs are followed at customer site
• Customer Issue Resolution : Own the troubleshooting of customer issues raised by the customer support team, working along with our partners and their teams
• KPI Reporting & System Updates
• Inventory : including daily receipts, dispatch & available inventory
• Installations and maintenance : Task completion status, analysis on pending tasks with ageing view
• SLA adherence report with RCA on misses
• Customer satisfaction scores

• Experience: At least 5 years of cumulative experience in telecom field operations or managing field operations teams
• Customer Interaction : Experience in customer-facing operations, including visiting customer sites and interacting with customers
• Communication & Etiquette : Fluency in English is mandatory. Bilingual proficiency in English and Arabic will be considered an advantage. Candidates should be presentable when engaging with customers and capable of interacting professionally with partners over email
• System Skills : Fundamental understanding on the usage of MS Excel and field management systems

Company Description

Established in 2020, Rush Express Delivery Co serves different sectors of the Kuwaiti market such as F&B, Hypermarkets and Pharmaceutical industries.

Responsibilities:

• Management of daily operations and solving driver issues
• Quality Control (hygiene of drivers, on-time duty and monitoring performance of drivers)
• Coordination with Human Resources and Finance teams on the daily/monthly variations in operations
• Meeting key performance indicators (KPIs) of all clients and maintenance of high-quality service
• Becoming point of contact with account managers of Rush Express clients
• MUST BE ABLE TO HIRE AT ALL TIMES FOR ALL COMPANY'S CONTRACTS
• Provide reports that reflect the performance of the fleet

Qualifications:

• Ability to communicate in English and Arabic
• Proficient in MS Office
• 5+ years of experience in Delivery Sector in Kuwait
• Supervisory Skills and Operations Management experience
• Strong Operations and Analytical Skills
• Excellent Communication skills

We are seeking a skilled Operations Manager to oversee the day-to-day activities of one iconicbrand in the region, ensuring seamless operations and exceptional standards across all facets of the business. The successful candidate will be tasked with upholding quality, driving revenue, and guiding a team towards achieving organisational objectives. This role demands a strategic mindset, strong leadership capabilities, and comprehensive knowledge of the restaurant sector.

KEY RESPONSIBILITIES

Managing daily operational activities with precision and efficiency.

Leading, mentoring, and developing a high-performing team.

Upholding exceptional customer service standards and ensuring quality control.

Overseeing budgets, forecasts, and financial performance.

Planning and executing marketing initiatives to boost visibility and sales.

Ensuring compliance with regulatory requirements and safety standards.

Managing inventory and optimising supply chain processes.

Contributing to strategic planning and business development.

Implementing innovative technologies to enhance operations.

QUALIFICATIONS AND REQUIREMENTS

10+ years of experience in a comparable role within the industry.

A bachelors degree in Business Administration, Hospitality Management, or a related discipline (preferred).

Strong organisational skills and the ability to communicate effectively at all levels.

ONLY SUITABLE CANDIDATES WILL BE CONTACTED. THANK YOU

Financial Acumen Problem Solving Brand Management Communication Team Management Leadership Customer Service Management Operations Management Growth Restaurants QSR

Job description:

To establish the strategy and direct staff to achieve operational and profit objectives in the market. Direct the resources to maximize operational efficiency.

1. Manage the business planning process, including the development and implementation of the operating strategy to ensure sales growth and unit development targets are achieved.
2. Achieve profit objectives by leading/directing subordinates to attain targets in their assigned areas. Provide input on annual capital expense planning and execute accordingly.
3. Achieve sales objectives by leading/directing teams to attain targets in their areas. Implement area marketing plans and monitor market conditions to maximize sales and profits while minimizing competitor intrusion.
4. Drive profitability by focusing on top-line sales and other P&L items such as food cost, labor cost, utility cost, etc.
5. Ensure total customer satisfaction by adhering to all Wendy’s Company operating standards, procedures, and systems.
6. Ensure all food safety procedures are executed according to company policies and local health/sanitation regulations; take corrective actions as needed. Safeguard cash and physical assets.
7. Manage customer complaints/feedback in coordination with the person-in-charge regarding the nature of the complaints/feedback.
8. Manage the effective development and utilization of the operations team to maximize their contribution and future career growth. Achieve manpower and turnover goals. Coordinate with HR for team development through effective training and performance management systems.
9. Responsible for driving succession planning in coordination with HR & Training.
10. Coach and mentor restaurant management teams to focus on delivering desired results.

• 10+ years of experience in restaurant management, including overseeing multi-location operations, or an equivalent combination of education and experience.
• Thorough knowledge of restaurant operations, local market business practices, laws and regulations, marketing, training, and human resources within the franchise organization.

Bachelor’s Degree in Restaurant Management.

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To establish the strategy and direct staff to achieve operational and profit objectives in the market. Direct the resources to maximize operational efficiency.

• Manage the business planning process, including the development and implementation of the operating strategy to ensure sales growth and unit development targets are achieved
• Achieve profit objectives by leading / directing subordinates to attain targets in their assigned areas. Provide input on annual capital expense planning and execute accordingly
• Achieve sales objectives by leading / directing the teams to attain targets in their assigned areas.Direct implementation of area marketing plans. Monitor and react to market conditions to maximize sales and profits and minimize competitor intrusion
• Drive profitability by focusing on top line sales and other P&L items such as food cost, labour cost, utility cost, etc.
• Ensure total customer satisfaction by adherence to all Wendy’s Company operating standards, procedures and systems
• Ensure all food safety procedures are executed to company policies and local health / sanitation regulations; take corrective action as appropriate.Safeguard the cash and physical assets
• Manage customer complaints / feedback in coordination with person-in charge in regards to the type of complaints/feedback
• Manage the effective development and utilization of operations team to maximize their contribution and future career growth.Achieves manpower and turnover goals. Assures development of teams in coordination with HR through effective training and performance management systems
• Will be responsible for Driving Succession Planning in coordination with HR & Training
• Coaching and mentoring restaurant management team so that they are focused on delivering desired results

• 10+ years’ experience in restaurant management, including experience in overseeing multi-location operations; or equivalent combination of education and experience
• Thorough knowledge of restaurant operations, local market business practices, local laws and regulations, marketing, training, human resources effectively within the franchise organization

Bachelor’s Degree in Restaurant Management