40 IT Helpdesk jobs in Kuwait

Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.

To join our team of outstanding professionals, apply today!

Responsibilities

• Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.

• Installs and configures network printers.

• Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.

• Joins client computers to Microsoft Active Directory domains.

• Configures Microsoft Outlook and manages personal folders in all versions of Outlook.

• Installs, configures, and maintains security software on military computer systems.

• Repairs and maintains desktop and laptop hardware.

• Performs other duties as assigned.

Qualifications

• Must be a US citizen with an active Secret, or higher level, security clearance.

• High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.

• Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.

• Prerequisites for in-country applicants:

  • valid U.S. passport.

  • valid International Driver’s Permit (IDP) or Kuwait-issued driver's license.

  • valid U.S. driver’s license.

  • medical qualifications, self-identify current visa sponsor & employer.

  • a copy of your Civil ID and/or work visa.

• You must be able to meet all health requirements.

• Must be able to pass a details medical and dental exam.

• Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.

• Must have a working knowledge of Microsoft Office software.

• Demonstrated strong customer service skills are mandatory.

• Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:

  • IAT Level I Baseline:
  • Cisco: CCNA: Certified Network Associate - Security
  • Cisco: CCNP: Certified Network Professional - Security
  • CompTIA: A+ ce
  • CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
  • CompTIA: CySA+ ce: Cybersecurity Analyst
  • CompTIA: Network+ ce
  • CompTIA: Security+ ce
  • CompTIA: SecurityX ce
  • GIAC: GCED: Certified Enterprise Defender
  • GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
  • GIAC: GICSP: Industrial Cyber Security Professional
  • GIAC: GSEC: Security Essentials
  • ISACA: CISA: Certified Information Systems Auditor
  • ISC2: CISSP (or Associate): Certified Information Systems Security Professional
  • ISC2: SSCP: Systems Security Certified Practitioner
  • Computing Environment Certificates
  • CompTIA: Server+
  • Microsoft: 365 Certified: Modern Desktop Administrator Associate
  • Microsoft: MCSA: Windows 10
  • Microsoft: MCSA: Windows Server 2012
  • Microsoft: MCSA: Windows Server 2016
  • Microsoft: MCSE: Cloud Platform and Infrastructure
  • Microsoft: MCSE: Enterprise Devices and Apps
  • Microsoft: MCSE: Private Cloud 2012
  • Microsoft: MCSE: Server Infrastructure 2012
  • Microsoft: MCT: Certified IT Professional
  • Microsoft: MCT: Certified Systems Administrator
  • Microsoft: 365 Certified: Endpoint Administrator Associate
  • Microsoft: 365 Certified: Enterprise Administrator Expert
  • Microsoft: 365 Certified: Messaging Administrator Associate
  • Microsoft: 365 Certified: Modern Desktop Administrator Associate
  • Microsoft: 365 Certified: Security Administrator Associate
  • Microsoft: Certified: Azure Administrator Associate
  • Microsoft: Certified: Azure Database Administrator Associate
  • Microsoft: Certified: Azure Security Engineer Associate
  • Microsoft: Certified: Azure Solutions Architect Expert
  • Microsoft: Certified: Identity and Access Administrator Associate
  • Microsoft: Certified: Information Protection Administrator Associate
  • Microsoft: Certified: Security Operations Analyst Associate
  • Microsoft: MCSA: SQL 2016 Database Admin
  • Microsoft: MCSA: SQL 2016 Database BI Development
  • Microsoft: MCSA: SQL 2016 Database Dev
  • Microsoft: MCSE: Core Infrastructure
  • Microsoft: MCSE: Database Management and Analytics
  • Microsoft: MCSE: Productivity Solutions Expert
  • Microsoft: MD-100: Windows Client
  • Microsoft: MTA: Microsoft Technology Associate
  • Microsoft: MTA: Windows Server Administration Fundamentals

Job ID


Work Type

On-Site
Company Description

Work Where it Matters

Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.

As an FRS employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.

#J-18808-Ljbffr

Overview

Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.

To join our team of outstanding professionals, apply today!

#J-18808-Ljbffr

Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.
To join our team of outstanding professionals, apply today!
**Responsibilities**
+ Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
+ Installs and configures network printers.
+ Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.
+ Joins client computers to Microsoft Active Directory domains.
+ Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
+ Installs, configures, and maintains security software on military computer systems.
+ Repairs and maintains desktop and laptop hardware.
+ Performs other duties as assigned.
**Qualifications**
+ Must be a US citizen with an active Secret, or higher level, security clearance.
+ High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.
+ Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver's Permit (IDP), valid U.S. driver's license, and the ability to successfully pass a police clearance check and medical qualifications.
+ Prerequisites for in-country applicants:
+ valid U.S. passport.
+ valid International Driver's Permit (IDP) or Kuwait-issued driver's license.
+ valid U.S. driver's license.
+ medical qualifications, self-identify current visa sponsor & employer.
+ a copy of your Civil ID and/or work visa.
+ You must be able to meet all health requirements.
+ Must be able to pass a details medical and dental exam.
+ Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
+ Must have a working knowledge of Microsoft Office software.
+ Demonstrated strong customer service skills are mandatory.
+ Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
+ IAT Level I Baseline:
+ Cisco: CCNA: Certified Network Associate - Security
+ Cisco: CCNP: Certified Network Professional - Security
+ CompTIA: A+ ce
+ CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
+ CompTIA: CySA+ ce: Cybersecurity Analyst
+ CompTIA: Network+ ce
+ CompTIA: Security+ ce
+ CompTIA: SecurityX ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ ISC2: SSCP: Systems Security Certified Practitioner
+ Computing Environment Certificates
+ CompTIA: Server+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: MCSA: Windows 10
+ Microsoft: MCSA: Windows Server 2012
+ Microsoft: MCSA: Windows Server 2016
+ Microsoft: MCSE: Cloud Platform and Infrastructure
+ Microsoft: MCSE: Enterprise Devices and Apps
+ Microsoft: MCSE: Private Cloud 2012
+ Microsoft: MCSE: Server Infrastructure 2012
+ Microsoft: MCT: Certified IT Professional
+ Microsoft: MCT: Certified Systems Administrator
+ Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft: 365 Certified: Enterprise Administrator Expert
+ Microsoft: 365 Certified: Messaging Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Security Administrator Associate
+ Microsoft: Certified: Azure Administrator Associate
+ Microsoft: Certified: Azure Database Administrator Associate
+ Microsoft: Certified: Azure Security Engineer Associate
+ Microsoft: Certified: Azure Solutions Architect Expert
+ Microsoft: Certified: Identity and Access Administrator Associate
+ Microsoft: Certified: Information Protection Administrator Associate
+ Microsoft: Certified: Security Operations Analyst Associate
+ Microsoft: MCSA: SQL 2016 Database Admin
+ Microsoft: MCSA: SQL 2016 Database BI Development
+ Microsoft: MCSA: SQL 2016 Database Dev
+ Microsoft: MCSE: Core Infrastructure
+ Microsoft: MCSE: Database Management and Analytics
+ Microsoft: MCSE: Productivity Solutions Expert
+ Microsoft: MD-100: Windows Client
+ Microsoft: MTA: Microsoft Technology Associate
+ Microsoft: MTA: Windows Server Administration Fundamentals
**Job ID**

**Work Type**
On-Site
**Company Description**
**Work Where it Matters**
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders** , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers** , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
**As an FRS employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information).

Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom TCP/IP configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.

To join our team of outstanding professionals, apply today!

Responsibilities

Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.

Installs and configures network printers.

Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.

Joins client computers to Microsoft Active Directory domains.

Configures Microsoft Outlook and manages personal folders in all versions of Outlook.

Installs, configures, and maintains security software on military computer systems.

Repairs and maintains desktop and laptop hardware.

Performs other duties as assigned.

Qualifications

Must be a US citizen with an active Secret, or higher level, security clearance.

High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.

Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.

Prerequisites for in-country applicants:

valid U.S. passport.

valid International Driver’s Permit (IDP) or Kuwait-issued driver's license.

valid U.S. driver’s license.

medical qualifications, self-identify current visa sponsor & employer.

a copy of your Civil ID and/or work visa.

You must be able to meet all health requirements.

Must be able to pass a details medical and dental exam.

Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.

Must have a working knowledge of Microsoft Office software.

Demonstrated strong customer service skills are mandatory.

Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:

IAT Level I Baseline:

Cisco: CCNA: Certified Network Associate - Security

Cisco: CCNP: Certified Network Professional - Security

CompTIA: A+ ce

CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)

CompTIA: CySA+ ce: Cybersecurity Analyst

CompTIA: Network+ ce

CompTIA: Security+ ce

CompTIA: SecurityX ce

GIAC: GCED: Certified Enterprise Defender

GIAC: GCIH: Certified Incident Handler: Certified Incident Handler

GIAC: GICSP: Industrial Cyber Security Professional

GIAC: GSEC: Security Essentials

ISACA: CISA: Certified Information Systems Auditor

ISC2: CISSP (or Associate): Certified Information Systems Security Professional

ISC2: SSCP: Systems Security Certified Practitioner

Computing Environment Certificates

CompTIA: Server+

Microsoft: 365 Certified: Modern Desktop Administrator Associate

Microsoft: MCSA: Windows 10

Microsoft: MCSA: Windows Server 2012

Microsoft: MCSA: Windows Server 2016

Microsoft: MCSE: Cloud Platform and Infrastructure

Microsoft: MCSE: Enterprise Devices and Apps

Microsoft: MCSE: Private Cloud 2012

Microsoft: MCSE: Server Infrastructure 2012

Microsoft: MCT: Certified IT Professional

Microsoft: MCT: Certified Systems Administrator

Microsoft: 365 Certified: Endpoint Administrator Associate

Microsoft: 365 Certified: Enterprise Administrator Expert

Microsoft: 365 Certified: Messaging Administrator Associate

Microsoft: 365 Certified: Modern Desktop Administrator Associate

Microsoft: 365 Certified: Security Administrator Associate

Microsoft: Certified: Azure Administrator Associate

Microsoft: Certified: Azure Database Administrator Associate

Microsoft: Certified: Azure Security Engineer Associate

Microsoft: Certified: Azure Solutions Architect Expert

Microsoft: Certified: Identity and Access Administrator Associate

Microsoft: Certified: Information Protection Administrator Associate

Microsoft: Certified: Security Operations Analyst Associate

Microsoft: MCSA: SQL 2016 Database Admin

Microsoft: MCSA: SQL 2016 Database BI Development

Microsoft: MCSA: SQL 2016 Database Dev

Microsoft: MCSE: Core Infrastructure

Microsoft: MCSE: Database Management and Analytics

Microsoft: MCSE: Productivity Solutions Expert

Microsoft: MD-100: Windows Client

Microsoft: MTA: Microsoft Technology Associate

Microsoft: MTA: Windows Server Administration Fundamentals

Job ID



Work Type

On-Site

Company Description

Work Where it Matters

Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.

As an FRS employee,

you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation).

#J-18808-Ljbffr

Customer Service, Data Entry

Overview

Job Id: • Posted 2 days ago • Job Type: Part-Time • Company: Morris Consultant • Location: Kuwait, Kuwait

Responsibilities

• Maintain clear and effective communication with customers and stakeholders throughout the resolution process.
• Taking ownership of customer issues from initial contact to resolution, ensuring they maximize their experience with Rota Cloud.
• Responsible for investigating, identifying, and resolving customer queries.

Requirements

• 6 months to 1 year of experience in a customer-facing role, such as support, retail, or hospitality, where assisting customers and resolving issues was a key focus.
• Proficient in Microsoft Office, especially Excel and Outlook
• Strong organizational skills and attention to detail
• Good written and verbal communication skills

Basic Details

• salary : 450 KWD
• Experience : 1 Years
• Location : Kuwait , Kuwait
• Qualification : High School
• Posted : 2 days ago
• Job Type : Part-Time
• Company : Morris Consultant
• Posted By: Ciara Morris
• Contact Info
• Mobile : Not-Mentioned
• Alternate Mobile : Not-Mentioned
• Email :

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. Job Title:

Customer Service, Data Entry Job Id :

Overview

Seniority level: Entry level Employment type: Part-time Location: Kuwait, Kuwait Responsibilities

Maintain clear and effective communication with customers and stakeholders throughout the resolution process. Taking ownership of customer issues from initial contact to resolution, ensuring they maximize their experience with Rota Cloud. Responsible for investigating, identifying, and resolving customer queries. Requirements

6 months to 1 year of experience in a customer-facing role, such as support, retail, or hospitality, where assisting customers and resolving issues was a key focus. Proficient in Microsoft Office, especially Excel and Outlook Strong organizational skills and attention to detail Good written and verbal communication skills Basic Details

Salary:

450 KWD Experience:

1 Year Location:

Kuwait, Kuwait Qualification:

High School Posted:

2 days ago Job Type:

Part-Time Company:

Morris Consultant Posted By:

Ciara Morris Contact

Mobile:

Not-Mentioned Alternate Mobile:

Not-Mentioned Email:

Job Function

Other Industries

Advertising Services

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WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

JOB RESPONSIBILITIES Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

JOB REQUIREMENTS Age:

Between 25-30

FEMALE

Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Experience:

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

Competency & Skills:

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

BENEFITS APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

PERSONAL INFORMATION

First name *

Last name *

Phone Number (+965) *

Email - (ex. ) *

Nationality *

Age *

Gender * Male
Female

Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No

Educational Details - (ex. Bachelors In Business Administration) *

RESIDENCY STATUS

Country of Residence *

Are you currently in Kuwait? * Yes
No

Passport Number *

Passport Validity (DD/MM/YYY *

Do you have a Valid Kuwaiti Driving License

EMPLOYEMENT INFORMATION

Current - Past Employer *

Current Position *

Reason for Leaving

Current Salary (KWD) *

Expected Salary *

Covering letter (Optional)

Upload CV (in English, PDF or Word Forrmat)

UPLOAD YOUR FILE

Additional Documents

UPLOAD YOUR FILE

How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

Email me a copy of this application Email me a copy of this application

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Overview

Position: Customer Service Representative. Company: KILONEWTONS. Location: Doha, Qatar. Experience: Minimum 3 Years. Website:

KILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar. The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and accurate responses to customer questions and concerns.
• Process orders, returns, and refunds efficiently.
• Maintain and update customer records in the CRM system.
• Escalate complex issues to the relevant departments when necessary.
• Gather customer feedback to improve service quality.
• Assist in resolving complaints with professionalism and patience.
• Stay updated on company products, services, and policies.
• Collaborate with the sales and support teams to enhance the customer experience.

Qualifications & Skills

• Minimum 3 years of experience in customer service, call centers, or client support roles.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Zendesk, Salesforce, HubSpot).
• Ability to multitask and work under pressure.
• Friendly, patient, and empathetic attitude toward customers.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience in e-commerce, retail, or B2B customer service is a plus.

Why Join KILONEWTONS?

• Competitive salary and benefits.
• Opportunities for career growth and training.
• Positive and supportive work environment.
• Work with a dynamic and professional team.

Equal Opportunity

KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.

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The Customer Service Representative (CSR) plays a critical role in delivering an exceptional customer experience by providing prompt, professional, and efficient service to all clients. The CSR will handle inquiries, service bookings, complaints, and after-sales support related to automotive services, new vehicle delivery, and repairs.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Respond to customer inquiries via phone, email, or in person regarding service appointments, repair status, warranty information, and general automotive services.
• Schedule and coordinate service appointments, ensuring optimal workshop utilization.
• Liaise with service advisors and workshop personnel to provide accurate updates to customers regarding vehicle status.
• Notify customers about service delays, changes, or required approvals for additional repairs.
• Ensure all customer concerns are logged and addressed promptly.
• Address customer complaints with a positive attitude and follow through until resolution.
• Escalate unresolved issues to the Customer Service Supervisor or relevant department for prompt action.
• Maintain records of customer interactions, feedback, and issues.

Qualifications

• Bachelor’s degree or diploma in Business Administration, Automotive, or related field.
• Minimum 2 years of experience in a customer service role, preferably in the automotive industry.
• Knowledge of automotive service processes and terminology is an advantage.
• Familiarity with CRM systems or Dealer Management Systems (e.g., AutoLine, Kerridge) is preferred.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with a positive attitude.

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