79 IT Agent jobs in Kuwait

Overview

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton Kuwait

Full-time

Waldorf Astoria Hotels & Resorts

Call Center and Reservations

Overview

Reservations Agent (HOT0BXOI) — Job Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Hilton Kuwait, P.O. Box 7887 Faraheel 64009 Kuwait City 7887

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Overview

Are you passionate about creating memorable first impressions? We’re looking for a Reservation Agent who will be the voice of our hotel, helping guests plan their perfect stay and ensuring every booking is handled with care and professionalism.

• Respond promptly to reservation requests by phone, email, and online systems with accuracy and courtesy.
• Handle individual, group, and corporate reservations, ensuring proper entry into the system.
• Maximize room revenue by applying upselling techniques and promoting special offers.
• Monitor daily arrivals, cancellations, and amendments while coordinating with Front Office and Sales teams.
• Assist guests with inquiries about hotel facilities, services, and local attractions.
• Maintain accurate records and ensure all reservations comply with hotel standards and policies.
• Support Revenue and Sales teams with regular reporting and forecasts.
• Deliver outstanding customer service to ensure guest satisfaction before arrival.

• Prior experience in a reservations or front office role is an advantage, ideally in a luxury or 5-star hotel.
• Strong communication skills, both verbal and written.
• Excellent telephone etiquette and a friendly, professional manner.
• Familiarity with hotel reservation systems (Opera or similar) and Microsoft Office tools.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Strong problem-solving skills and a guest-focused mindset.
• Flexibility to work shifts, weekends, and holidays as needed.

To assist customers by enhancing and promoting sales of products and services in the showroom. The job role focuses on obtaining the knowledge and skills to identify and fulfil customer needs, and direct sales transactions to achieve overall sales targets in cash, warranty programs and accessories.

• Promotes products and services to customers via online chatting.
• Maximizes sales transactions to achieve and exceed sales targets.
• Strives to achieve pre-set sales targets in cash, warranties and accessories.
• Seeks to improve and enhance his/her level of product knowledge.
• Ensuring sales opportunities are constantly converted to sales transactions.
• Creating sales invoices and mastering BO & POS applications.

• Follow the quality assurance guidelines in dealing with the customers.
• Provide high level of service to all customers.
• Being constantly aware of customer needs.
• Interacts with customers via WhatsApp and live chat in a friendly and honest manner.
• Demonstrates high level of product knowledge.
• Recommends and encourages customers for best products and services based on their own needs.
• Expedites sales process in an effective and efficient manner.
• Explains D&I and return and exchange policies to customers.
• Avoids harsh arguments and conflicts with customers.

• Being aware of all active and upcoming promotions.
• Keeps all company information including sales figures strictly confidential.
• Follows all company safety and security procedures.
• Master computer applications (Outlook, SAP, POS & BO).

• High School/Diploma
• 0-2 years of experience
• Good English language
• Good communication skills
• Ability to work in a team

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep records of all conversations in our call center database in a comprehensible way
5. Meet personal/team qualitative and quantitative targets
6. Make use of available opportunity to sell or advertise products to customers
7. Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues
8. Move complex issues or complaints to supervisors
9. Willing to work during extended odd hours and/or during holiday periods

Requirements and skills

1. Must have good knowledge of customer relationship or customer service practices
2. Strong phone and verbal communication skills along with active listening
3. Ability to multi-task, set priorities and manage time effectively
4. Good interpersonal skills to enable an easy flow with customers
5. Ability to work as part of a team if needed
6. Good data entry and typing abilities
7. A minimum of high school diploma
8. At least 2 years of work experience in a call center environment

To apply, kindly submit your CV in PDF format to .