77 Hospitality Manager jobs in Kuwait

Under limited supervision of direct reporting authority, run the day-to-day operations of the reporting departments, ensuring that the facilities are properly maintained, incorporating innovative service culture to optimize the Patient/guest experience. Consistently inspects and enforces adherence to the hospital Standards of Excellence, Quality assurance & cost control measures of the departments, in alignment with the vision, mission, and values of the hospital.

Notice Period:

2-3 months Director/Manager:

HR Director Report To:

HR Director Department:

Administration Job Responsibilities:

Ensures the hospitality standards practiced by staff are in alignment and compliance with quality, health, and safety procedures. Acts as a liaison to coordinate the efforts of hospitality departments to optimize guest/patient experience and assist in handling customer complaints. Plans work schedules for individuals and teams and delegates assignments as necessary. Ensures clear and efficient communication and coordination with the departments of the hospital as required. Supervises the accomplishment of patients’ requests & concerns to ensure high levels of guest satisfaction. Plans the inventory needs, monitors, and manages the stock weekly/monthly or as required. Controls consumption of supplies and materials and supervises the stock level of the same. Ensures venues for meetings/events are well maintained with all their equipment and ready for smooth running of events and conferences being held in the hospitals. Identifies issues that jeopardize basic hospitality standards and recommends actions to the Management to address them in a cost-effective manner. Oversees the activities of contracted staff as stipulated in the contract. Studies the market practices in terms of hospitality services and introduces new ones to create a competitive edge. Establishes realistic and challenging operational goals/objectives, prioritizes well, projects needs and resources, anticipates problems, and implements plans, overall leading to a highly performing unit/department. Exercises effective control over subordinates to achieve objectives set; appraises objectively, provides apt feedback, coaches, provides positive reinforcement and recognition appropriately; resolves conflicts. Coordinates effectively with other services/disciplines in a systematic manner. Ensures staff are trained based on identified training needs and measures outcomes/objectives met. Pays careful attention to staff potential and facilitates career path. Manages budgets and financial plans as well as controlling expenditure of the department. Interviews and shortlists candidates in coordination with HR & PCA. Inspects the cleanliness of hospital facilities to ensure quality standards. Ensures safety standards (occupational and patient safety) are complied with. Performs miscellaneous job-related duties as assigned by the Hospital Administration. Education & Experience:

Bachelor’s degree / MBA, Master, or any additional certificates in Hospitality management. At least 5 years’ experience directly related to the duties and responsibilities specified. Skills and Requirements:

Fluent in both conversational and written English. Arabic optional. Customer forward. Tolerance for ambiguity and patience. Good communication skills. Team building—hiring, retaining, developing good people, and nurturing team spirit. Employee development and performance management. Problem-solving skills (conceptual and analytical). Emotional intelligence. Personal competence (self-awareness, self-regulation, and motivation). Social competence (empathy and social skills). Details and results orientation. Efficient and timely decision-making. Project management and execution—delivery. Record keeping. Knowledge of required organizational practices and accreditation standards relevant to the area of work. Knowledge of Kuwait culture. Grip on technical knowledge/domain. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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3 days ago Be among the first 25 applicants

IMEA (India, Middle East, Africa)

Kuwait

LE_0165-Grome Marketing (Cyprus) Ltd.

Employee Assignment

Not remote

Full Time

15 July 2025

Responsible for the operational performance of LIXIL-Grohe service providers and overall service excellence in Kuwait. The role involves daily issue resolution, tracking end-to-end conditions, providing technical support to all customer groups, focusing on project channels, managing spare parts stock in/out and forecasting, mitigating business-critical service incidents, and ensuring customer satisfaction. Additionally, the role includes brand reputation management, warranty reporting, contracts & invoicing, hands-on service visits to VIP customers and project sites.

Primary Responsibilities

• Manage daily operations and field service, including team management (task assignment, KPIs, targets)
• Maintain and track spare parts stock, update SAP accordingly
• Monitor and report on service partner performance
• Handle case routing, escalation, assignment, and tracking
• Conduct service visits to VIP customers and project sites
• Invoicing for spare parts and services
• Provide technical support on GROHE product portfolio
• Implement cost-effective service principles, prioritizing remote support and spare parts over complete product replacements and external technician visits
• Support service initiatives and the rollout of spare parts sales and distribution
• Perform additional tasks as assigned by the Service Leader for Gulf & Levant

Qualifications

• Bachelor's degree in IT and/or Engineering
• Engineering background
• 3-5 years of experience in technical service
• Technical and analytical mindset
• Proactive attitude, problem-solving skills, results-oriented, independent working ability
• Willingness to learn, strive for excellence, and assist others
• Proficient in PC operations, reading electrical schemes, and exploded drawings
• Experience with CRM, FSM, WMS, and SAP preferred
• Plumbing expertise is a plus but not mandatory
• Background in automotive, heating, or AC service fields
• Customer-centric, effective communication, and objection handling skills
• Punctuality and attention to detail

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• Manufacturing

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6 days ago Be among the first 25 applicants IMEA (India, Middle East, Africa)

Kuwait

LE_0165-Grome Marketing (Cyprus) Ltd.

Employee Assignment

Not remote

Full Time

15 July 2025

Responsible for the operational performance of LIXIL-Grohe service providers and overall service excellence in Kuwait. The role involves daily issue resolution, tracking end-to-end conditions, providing technical support to all customer groups, focusing on project channels, managing spare parts stock in/out and forecasting, mitigating business-critical service incidents, and ensuring customer satisfaction. Additionally, the role includes brand reputation management, warranty reporting, handling contracts and invoicing, conducting hands-on service visits to VIP customers and project sites.

Primary Responsibilities Manage daily operations and field service, including team management (task assignment, KPIs, targets) Oversee spare parts stock, tracking, and SAP updates Monitor and report on service partner performance Handle case routing, escalation, assignment, and tracking Conduct service visits to VIP customers and project sites Manage invoicing for spare parts and services Provide technical support on GROHE product portfolio Implement cost-effective service principles (remote support, spare parts first approach, external technician visits) Support service initiatives and the rollout of spare parts sales and distribution Perform other tasks as assigned by the Service Leader for Gulf & Levant regions Qualifications Bachelor's degree in IT or Engineering Engineering background 3-5 years of technical service experience Technical and analytical mindset Proactive attitude, problem-solving skills, results-oriented, independent worker Willingness to learn and strive for excellence, team player Proficient in PC operations, reading electrical schemes, and exploded drawings Experience with CRM, FSM, WMS, and SAP preferred Plumbing expertise is a plus but not mandatory Experience in automotive, heating, or AC service fields Customer-centric, excellent communication skills, ability to handle objections Punctuality and attention to detail Seniority level

Mid-Senior level Employment type

Contract Job function

Other Industries

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Kuwait .

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Long Description Job Summary
To lead the customer Service, Call Center & QC function for the Home Division and to improve customer satisfaction, drive customer loyalty and deliver improved profitability. The development of the Customer Service team is also a key success factor. This key role will provide the daily coaching to drive efficiency in sales and operations and deliver a world class experience for our customers
Job Responsibilities
- Lead and Manage across Customer Service Call Center and Quality Control functions to identify opportunities and implement solutions to improve the customer experience including on-time delivery, responsiveness, quality, after sales and technical support.
- Fully understand all internal and external legislation relevant to the role
- Observe and coach staff to improve standards, knowledge, skills and behaviours
- Provide weekly, monthly reports on the performance of managed functions,
- Ensure quality and consistency in the process of customer handling in the end to end process
- Positively contribute to the overall objective of the customer service index and profit objectives; And to the Process of continuous improvement
- Design & Deliver workshops and trainings for new starters and refreshers training to current staff on regular basis
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Champion opportunities to consistently improve the Quality, deliver an enhanced customer experience at all customer touch points
- Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance the Safat Home Customer Experience.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods
- 10 years retail experience or product knowledge preferred
- Strong organizational skills, detail oriented, and the ability to handle multiple priorities
- Excellent people management skills
- Planning, organising and leadership abilities
- Team player
- Analytical and computer literate
- Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners
- Excellent attention to detail, diligent and methodical approach to work
- Experienced in training, coaching and developing others
- Quality focused and result driven
- Excellent communication skills

Education

Sales Executive Required for Food Service In Shuwaikh

Featured

• 1 year ago

Sales Executive Required for Food Service In Shuwaikh. We are searching for a Sales Executive for Food Service to join our team. • The candidate should have understanding of the Kuwait food market (restaurants and hotels) • Good customer interactions and negotiation abilities • Successful sales track record • Team player • Experience (1-2 years) • Only those who are accessible in Kuwait and have a valid Kuwait driving license should apply. Interested candidates can email their CVs to (emailprotected) .

Salary range: 100-400 Kwd (no link provided with these advertisements).

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Sales Executive Required for Food Service In Shuwaikh

Featured 1 year ago Sales Executive Required for Food Service In Shuwaikh. We are searching for a Sales Executive for Food Service to join our team. • The candidate should have understanding of the Kuwait food market (restaurants and hotels) • Good customer interactions and negotiation abilities • Successful sales track record • Team player • Experience (1-2 years) • Only those who are accessible in Kuwait and have a valid Kuwait driving license should apply. Interested candidates can email their CVs to (emailprotected) . Salary range: 100-400 Kwd (no link provided with these advertisements).

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The Role

The restaurant/store manage r is responsible for the restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. The role requires managing, training of the staffs on the brand standard and ensure compliance of all the aspect of the products which delivered to the customers. SM is expected to lead, motivate, and mentor others in the restaurant while making a direct impact on the business by increasing sales and delivering excellent customer service.

The Responsibilities:

• Overall accountability for the operation of a single restaurant ensuring delivery on the Customer Promise, and ensuring desired restaurant outcomes (increased sales, profitability, and employee retention).

• Mobilizes the restaurant management team to oversee the financial controls, operations, people development, customer service and compliance within the restaurant across all shifts.

• Motivates and directs team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings.

• Assumes full accountability for the restaurant profit and loss management by implementing marketing strategies, following cash control and security procedures, maintaining inventory, managing worker, and reviewing financial reporting to enhance restaurant results.

• Ability to prepare and interpret financial and operational reports and schedules, analyze data and develop solutions to ensure operating goals are achieved.

•Directs restaurant operations on responsibility for customer service, brand standards execution and employee training.

• Achieves controllable profit and cash flow by overseeing all controllable costs and taking the appropriate corrective action to achieve the desired result.

• Ensures all equipment and facilities are in compliance with company standards and government regulations and takes corrective action when required.

• Monitors security procedures are in place to protect employees, customer and company assets

• Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms.

• Works to create and maintain an enjoyable and respectful environment for our customer and employees.

• Follows management cash handling, inventory and other operational procedures as outlined in company standards.

• Ensure all food safety procedures are strictly followed and are as per local municipality regulations. (Baladiya).

• Creating a friendly and welcoming environment for both customers and staffs.

• Monitoring and keeping track of service complaints and feedback from the customers to ensure satisfaction both product quality and service.

• Perform other task as assigned.

Skills

The Qualifications:

• At least 7+ years of relevant experience in fast casual operations
• Computer literate
• Experience in the Food & Beverage preferred
• Related business degree or equivalent professional qualification

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Job Description:

• Recruit, train, and motivate staff to ensure optimal performance and adherence to company standards.
• Manage daily restaurant operations, ensuring high-quality food preparation and presentation in line with brand specifications
• Monitor and control inventory, review wastage sheets, and manage budgets to meet financial objectives
• Address customer inquiries and complaints promptly, ensuring a positive dining experience

Skills

Position Title: Restaurant Manager

Employment Type: Full Time

Salary: up to 900 KWD all-inclusive depending on experience and qualifications

Benefits: Airline Ticket

Job Location: Kuwait City, Kuwait

About the Client:

A well-known restaurant group of unique concepts continuously expanding in GCC, headquartered in KuwaitCity,Kuwait

Qualifications:

• Male, 40 years old and below
• Bachelor’s degree in hospitality, Food & Beverage, or related field with 5 years’ F&B experience, including 2 years in management
• 5+ years' F&B experience, specializing in Italian, American, and Pan-Asian cuisines (Cantonese/Chinese, Thai/Vietnamese)
• Background in premium brands (South Africa/Eastern Europe, non-hotel); skilled in MS Office, POS, and financial basics

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The Restaurant Manager plays a pivotal role in ensuring the smooth operation of a restaurant while delivering exceptional dining experiences. This position requires a blend of leadership, customer service, and operational skills to manage staff, oversee food quality, and maintain high standards of service. The Restaurant Manager is responsible for creating a welcoming atmosphere, managing budgets, and driving sales while ensuring compliance with health and safety regulations. A successful candidate will be adept at problem-solving and possess strong communication skills to effectively interact with both staff and customers.

Responsibilities:

1. Oversee daily restaurant operations, ensuring efficient service and high-quality food.
2. Manage staff recruitment, training, and performance evaluations to build a strong team.
3. Develop and implement marketing strategies to increase customer engagement and sales.
4. Monitor inventory levels and order supplies to maintain optimal stock.
5. Ensure compliance with health and safety regulations and maintain cleanliness standards.
6. Handle customer complaints and feedback to enhance the dining experience.
7. Prepare financial reports and manage budgets to ensure profitability.
8. Coordinate with kitchen staff to ensure timely food preparation and delivery.
9. Organize special events and promotions to attract new customers.
10. Stay updated with industry trends to implement best practices in restaurant management.

Preferred Candidate:

1. Proven experience in restaurant management or a similar role.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Ability to work under pressure and handle multiple tasks.
5. Customer-focused mindset with a passion for the food service industry.
6. Financial acumen and experience in budget management.
7. Knowledge of food safety regulations and best practices.
8. Flexibility to work evenings, weekends, and holidays as needed.
9. Creative problem-solving skills to address operational challenges.
10. Strong organizational skills to manage various aspects of the restaurant.

Skills

• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Financial management and budgeting expertise.
• Knowledge of food safety and hygiene regulations.
• Proficiency in inventory management and supply chain logistics.
• Ability to develop marketing strategies for customer engagement.
• Problem-solving and critical thinking skills.
• Flexibility and adaptability in a fast-paced environment.

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