14 Helpdesk Assistant jobs in Kuwait

Installing and configuring computer hardware operating systems and applications; Monitoring and maintaining computer systems and networks; Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Replacing parts as required; Providing support, including procedural documentation and relevant reports; Following diagrams and written instructions to repair a fault or set up a system; Supporting the roll-out of new applications; Setting up new users' accounts and profiles and dealing with password issues; Responding within agreed time limits to call-outs; Working continuously on a task until completion (or referral to third parties, if appropriate); Prioritizing and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, such as software developers; Testing and evaluating new technology; Conducting electrical safety checks on computer equipment. To create and implement standards and guidelines for operations. Monitoring servers, all applications and services (FTP, Mail) continuously Performing preventive maintenance on servers regularly supporting daily operations and help development team to resolve issues Providing direct support to users, including troubleshooting complex problems to ensure 100% uptime Escalation of developmental issues to development team Any other duties as assigned by line manager/management

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TO KNOW BEFORE APPLYING

• This position is based in Koweit ;
• Temporary contract offered - 6 months (no freelance contract nor expatriation) ;
• 0 - 2 years of experience required ;
• Fluent in English & Arabic mandatory - written & spoken ;
• French is an advantage.

Who We Are

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.

We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.

As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company.

Description Of The Position

The Multicanal Customer Support Agent (CSA) at Capago has the following objectives:

• Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants.
• Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants.
• Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction.
• Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes.
• Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants
• Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations
• Account management: Accessing and updating applicant account information (application history, appointment dates, etc.).
• Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations.

Skills

• Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy.
• Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service.
• Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities.
• Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality.

Diploma & Experience

• Bachelor degree in a related field ;
• 0-2 years of experience in a similar position ;
• Fluent in English & Arabic mandatory - written & spoken ;
• French is an advantage

#J-18808-Ljbffr

TO KNOW BEFORE APPLYING

This position is based in Koweit ; Temporary contract offered - 6 months (no freelance contract nor expatriation) ; 0 - 2 years of experience required ; Fluent in English & Arabic mandatory - written & spoken ; French is an advantage. Who We Are

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications. We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly. As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company. Description Of The Position

The Multicanal Customer Support Agent (CSA) at Capago has the following objectives: Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants. Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants. Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction. Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes. Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations Account management: Accessing and updating applicant account information (application history, appointment dates, etc.). Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations. Skills

Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy. Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service. Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities. Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality. Diploma & Experience

Bachelor degree in a related field ; 0-2 years of experience in a similar position ; Fluent in English & Arabic mandatory - written & spoken ; French is an advantage

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The Director of Technical Support Services is responsible for providing strategic leadership and oversight across engineering, maintenance, and asset integrity functions. The role ensures operational excellence, lifecycle asset management, and compliance through robust systems, Lean and Six Sigma practices, and advanced asset management platforms.

The director also leads design control processes, equipment upgrade programs, and the establishment of manufacturing units, aligning technical capabilities with business growth and sustainability objectives.

Key Responsibilities

• Strategic Leadership: Define and execute the Technical Support Services strategy in alignment with corporate objectives and EVP – Support Services directives.
• Drive operational excellence through Lean and Six Sigma methodologies to enhance efficiency, reduce costs, and improve quality.
• Champion digital transformation, automation, and adoption of enterprise asset management platforms to strengthen data-driven decision-making.
• Lead and govern design control management processes to ensure systematic, compliant, and optimized execution of engineering projects.

Engineering & Technical Support Division

• Provide high-level technical expertise for design, troubleshooting, and continuous process improvement.
• Oversee the design, installation, commissioning, and optimization of new manufacturing units and facilities.
• Ensure robust design control management across all technical projects and product developments.
• Support process safety, ESG objectives, and technology innovation initiatives.

Maintenance & Reliability Division

• Develop predictive, preventive, and reliability-centered maintenance programs to maximize equipment uptime and extend lifecycle value.
• Lead major equipment upgrade initiatives, ensuring assets are aligned with evolving business needs and industry standards.
• Standardize maintenance practices across facilities using Lean tools, Six Sigma quality controls, and asset management platforms.
• Optimize cost efficiency while maintaining reliability, safety, and compliance.

Asset Integrity & Compliance Division

• Ensure integrity and compliance of all assets with international standards (API, ISO, ASME, etc.) and local regulatory requirements.
• Implement and oversee risk-based inspection programs and lifecycle integrity strategies.
• Maintain governance for technical compliance, HSE assurance, and regulatory audits.
• Drive sustainability initiatives through proactive asset lifecycle planning, upgrades, and replacement strategies.

People & Organizational Development

• Lead and mentor division managers, cultivating a high-performance and technically competent workforce.
• Embed Lean and Six Sigma culture across the directorate to build continuous improvement capabilities.
• Strengthen technical leadership and succession pipelines for long-term organizational resilience.

Governance & Reporting

• Prepare and present comprehensive reports on asset reliability, compliance, and engineering projects to the EVP – Support Services and executive management.
• Manage budgeting, capex planning, and prioritization of projects including manufacturing expansions and major equipment upgrades.
• Represent Technical Support Services in board-level reviews, audits, and cross-functional committees.

Skills

• Qualifications & Experience : Bachelor’s degree in Engineering (Mechanical, Electrical, or related discipline); Master’s degree preferred.
• Minimum 15 years of experience in engineering, maintenance, and asset integrity management, with at least 5 years in senior leadership.
• Proven expertise in asset management platforms (e.g., SAP EAM, Maximo, or similar).
• Demonstrated leadership in design control management processes, equipment upgrade programs, and manufacturing unit establishment.
• Certification in Lean and Six Sigma (Black Belt preferred) with successful track record of deploying continuous improvement projects.
• Strong knowledge of international standards (API, ISO, ASME, OSHA, etc.) and local regulatory frameworks.
• Experience in leading cross-functional projects and digital transformation in industrial or manufacturing environments.

Key Competencies

• Strategic vision with operational and financial acumen.
• Strong engineering and technical expertise across asset-heavy industries.
• Leadership and people development with a focus on Lean/Six Sigma practices.
• Advanced knowledge of enterprise asset management systems.
• Project management skills for design, commissioning, and upgrades of facilities.
• Risk management, compliance orientation, and problem-solving capabilities.
• Effective stakeholder communication and board-level presentation skills.

#J-18808-Ljbffr

The Director of Technical Support Services is responsible for providing strategic leadership and oversight across engineering, maintenance, and asset integrity functions. The role ensures operational excellence, lifecycle asset management, and compliance through robust systems, Lean and Six Sigma practices, and advanced asset management platforms. The director also leads design control processes, equipment upgrade programs, and the establishment of manufacturing units, aligning technical capabilities with business growth and sustainability objectives. Key Responsibilities

Strategic Leadership: Define and execute the Technical Support Services strategy in alignment with corporate objectives and EVP – Support Services directives. Drive operational excellence through Lean and Six Sigma methodologies to enhance efficiency, reduce costs, and improve quality. Champion digital transformation, automation, and adoption of enterprise asset management platforms to strengthen data-driven decision-making. Lead and govern design control management processes to ensure systematic, compliant, and optimized execution of engineering projects. Engineering & Technical Support Division

Provide high-level technical expertise for design, troubleshooting, and continuous process improvement. Oversee the design, installation, commissioning, and optimization of new manufacturing units and facilities. Ensure robust design control management across all technical projects and product developments. Support process safety, ESG objectives, and technology innovation initiatives. Maintenance & Reliability Division

Develop predictive, preventive, and reliability-centered maintenance programs to maximize equipment uptime and extend lifecycle value. Lead major equipment upgrade initiatives, ensuring assets are aligned with evolving business needs and industry standards. Standardize maintenance practices across facilities using Lean tools, Six Sigma quality controls, and asset management platforms. Optimize cost efficiency while maintaining reliability, safety, and compliance. Asset Integrity & Compliance Division

Ensure integrity and compliance of all assets with international standards (API, ISO, ASME, etc.) and local regulatory requirements. Implement and oversee risk-based inspection programs and lifecycle integrity strategies. Maintain governance for technical compliance, HSE assurance, and regulatory audits. Drive sustainability initiatives through proactive asset lifecycle planning, upgrades, and replacement strategies. People & Organizational Development

Lead and mentor division managers, cultivating a high-performance and technically competent workforce. Embed Lean and Six Sigma culture across the directorate to build continuous improvement capabilities. Strengthen technical leadership and succession pipelines for long-term organizational resilience. Governance & Reporting

Prepare and present comprehensive reports on asset reliability, compliance, and engineering projects to the EVP – Support Services and executive management. Manage budgeting, capex planning, and prioritization of projects including manufacturing expansions and major equipment upgrades. Represent Technical Support Services in board-level reviews, audits, and cross-functional committees. Skills

Qualifications & Experience : Bachelor’s degree in Engineering (Mechanical, Electrical, or related discipline); Master’s degree preferred. Minimum 15 years of experience in engineering, maintenance, and asset integrity management, with at least 5 years in senior leadership. Proven expertise in asset management platforms (e.g., SAP EAM, Maximo, or similar). Demonstrated leadership in design control management processes, equipment upgrade programs, and manufacturing unit establishment. Certification in Lean and Six Sigma (Black Belt preferred) with successful track record of deploying continuous improvement projects. Strong knowledge of international standards (API, ISO, ASME, OSHA, etc.) and local regulatory frameworks. Experience in leading cross-functional projects and digital transformation in industrial or manufacturing environments. Key Competencies

Strategic vision with operational and financial acumen. Strong engineering and technical expertise across asset-heavy industries. Leadership and people development with a focus on Lean/Six Sigma practices. Advanced knowledge of enterprise asset management systems. Project management skills for design, commissioning, and upgrades of facilities. Risk management, compliance orientation, and problem-solving capabilities. Effective stakeholder communication and board-level presentation skills.

#J-18808-Ljbffr

Job Description

We are seeking an IT Technical Support with social media experience. The ideal candidate should have:

• A suitable qualification that matches the vacant position
• Experience in digital marketing
• Experience with Google Ads, Search Engine Optimization (SEO), and more
• Experience in hardware, software, and networking
• Experience in recovering and securing lost emails
• Experience in creating and maintaining websites
• Experience with Meta Ads and other social media for creating and publishing
• Experience in printer and scanner
• Fluency in both English and Arabic languages is preferred
• Ability to work on multiple tasks
• A valid and transferable visa

The job offers immediate joining, free visa, accommodation, and health insurance. If you are interested, please send your CV to the WhatsApp number or email ID provided.

Contact information: Location: Hawally, Kuwait, Job Type: Full-Time, Company: Kuwait Jobs, Mobile: , Email:

#J-18808-Ljbffr

Job Description

We are seeking an IT Technical Support with social media experience. The ideal candidate should have: A suitable qualification that matches the vacant position Experience in digital marketing Experience with Google Ads, Search Engine Optimization (SEO), and more Experience in hardware, software, and networking Experience in recovering and securing lost emails Experience in creating and maintaining websites Experience with Meta Ads and other social media for creating and publishing Experience in printer and scanner Fluency in both English and Arabic languages is preferred Ability to work on multiple tasks A valid and transferable visa The job offers immediate joining, free visa, accommodation, and health insurance. If you are interested, please send your CV to the WhatsApp number or email ID provided. Contact information:

Location:

Hawally, Kuwait,

Job Type:

Full-Time,

Company:

Kuwait Jobs,

Mobile:

,

Email:



#J-18808-Ljbffr

Required Technical Support Engineer & Technician In Kuwait City. We are seeking a dynamic and eager-to-learn male individual to join our reputable organization. The ideal candidate will have a degree in Engineering/IT/Computer Science/ITI or a related field, as well as a strong desire to learn new things. Proficiency in telecommunications, switches, networking, and cabling is required, as is outstanding English communication skills. Proficiency in Arabic would be advantageous. Applicants must have a transferable residency permit. Please email your CV and a recent photo.

Salary range: 100-400 Kwd (no link provided with these advertisements).

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Overview

Position: IT Specialist – Technical Support. Applications for residents in Kuwait only. Location: Hawally, Kuwait. Job Type: Full-Time. Company: Kuwait Jobs. Email:

Responsibilities

• Troubleshoot hardware and software issues
• Knowledge of SQL databases
• Install, maintain, and troubleshoot networks
• Quick learner with the ability to adapt
• Ability to work independently
• Professional communication skills with staff and clients
• Proficient in English
• Arabic language added advantage
• Transferable residency (Iqama)

Qualifications

• Experience or familiarity with IT support tasks and customer service
• Relevant technical skills as listed in responsibilities

Application Details

• Location: Hawally, Kuwait
• Job Type: Full-Time
• Company: Kuwait Jobs
• Email:

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