49 Help Desk Support jobs in Kuwait City

• Candidate must be prepared to live and work in the country of Kuwait.
• Must be willing and able to work up to 60 hours per week.
• Must be willing and able to work all shifts, including nights and weekends.
• Field trouble calls via the phone and computer trouble ticketing system.
• Perform laptop imaging.
• Perform basic IP troubleshooting.
• Build user accounts on the domain.
• Add and remove computers from a Microsoft domain environment.
• Assign user accounts to appropriate groups and permissions.
• Build exchange mailboxes.
• Troubleshoot user email issues.
• Troubleshoot printers and map shared printers.
• Document trouble calls and computer/network actions for reporting purposes.
• Participate in daily and weekly workplace meetings, as required.
• Abide by all corporate, Government, and local labor laws and regulations.
• Apply performance standards and quality control standards as directed by Standard Operating Procedures.
• Abide by all safety and security rules and regulations.
• Perform other duties related to the job position.
  
  

• US Citizenship
• US DOD Secret Clearance
• A valid current US Passport
  
  

• A+ CE
• CCNA-Security
• Network+ CE
• CND
• SSCP
• Must maintain active certification throughout employment
  
  

• An Associate’s degree in Networking is preferred.
• Minimum seven (7) years of professional work experience with IT systems.
• Minimum four (4) years of professional work experience in IT customer support.
• Minimum two (2) years of experience in a military environment.
• In lieu of degree, must possess eleven (11) years of related specialized work experience.
• Effective interpersonal and communication (written and verbal) skills.
  
  

Job Responsibilities:

• Coordinate and schedule limousine and chauffeur services efficiently
• Monitor and dispatch drivers in real-time
• Communicate clearly with drivers and customers to ensure on-time service
• Track vehicle locations using GPS systems
• Handle urgent requests, route changes, and last-minute bookings
• Maintain accurate records of trips, schedules, and driver assignments
• Work closely with operations, customer service, and fleet management teams

Requirements:

• Previous experience as a dispatcher or in a similar logistics/transportation role (preferred)
• Strong communication and multitasking skills
• Proficient in using dispatch or GPS tracking software
• Good knowledge of Kuwait’s roads and traffic patterns
• Ability to work in shifts, including weekends or nights if needed

Job Overview:

As a Master Technician , you will play a pivotal role in ensuring that our luxury vehicles are maintained, repaired, and serviced to the highest standards of quality. You will work with the latest automotive technologies, diagnostic tools, and precision-engineered parts. Your expertise will ensure that our customers receive an unparalleled service experience.

Key Responsibilities:

• Perform complex diagnostics, repairs, and maintenance on luxury vehicles, ensuring all work meets company standards.
• Lead and mentor a team of junior and senior technicians, providing guidance on challenging repair issues.
• Use advanced diagnostic equipment to identify vehicle issues accurately and efficiently.
• Maintain up-to-date knowledge of vehicle systems, repair techniques, and manufacturer specifications.
• Perform vehicle inspections and prepare comprehensive reports for clients and management.
• Work closely with the service advisors to provide transparent communication on vehicle status, repair needs, and timelines.
• Ensure all repair work is completed in compliance with safety standards, and local regulations.
• Maintain a clean and organized work environment.
• Keep accurate records of parts used, labor hours, and repairs performed.
• Stay updated with the latest advancements in luxury automotive technology and best practices.

Skills

Requirements:

• Proven experience (5+ years) as an automotive technician, with at least 2 years in a luxury or premium vehicle environment.
• Master Technician certification or equivalent qualification (ASE, OEM training, etc.).
• Expertise in diagnosing and repairing complex automotive systems, including engine, transmission, electrical, and climate control systems.
• Strong knowledge of high-end vehicle brands (e.g., BMW, Audi, Mercedes-Benz, Porsche, etc.) is a plus.
• Proficiency with diagnostic tools, specialized equipment, and software systems.
• Exceptional problem-solving and critical-thinking abilities.
• Ability to work under pressure while maintaining a high level of attention to detail.
• Excellent communication and interpersonal skills.
• A customer-centric approach with a strong commitment to delivering the highest quality service.
• Valid driver’s license with a clean driving record.
• Availability to work flexible hours, including weekends or on-call shifts, if necessary.

• Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Interact with the senior management to understand updated organizational policies and new products.
• Identify practical challenges in a project to rectify the issues for final delivery.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Adept in using customer relationship management software to offer the best client services.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Commendable presentation skills to convey important points to the audience effectively.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent computer skills.