29 Desktop Support jobs in Kuwait

Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.

To join our team of outstanding professionals, apply today!

Responsibilities

• Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.

• Installs and configures network printers.

• Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.

• Joins client computers to Microsoft Active Directory domains.

• Configures Microsoft Outlook and manages personal folders in all versions of Outlook.

• Installs, configures, and maintains security software on military computer systems.

• Repairs and maintains desktop and laptop hardware.

• Performs other duties as assigned.

Qualifications

• Must be a US citizen with an active Secret, or higher level, security clearance.

• High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.

• Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.

• Prerequisites for in-country applicants:

  • valid U.S. passport.

  • valid International Driver’s Permit (IDP) or Kuwait-issued driver's license.

  • valid U.S. driver’s license.

  • medical qualifications, self-identify current visa sponsor & employer.

  • a copy of your Civil ID and/or work visa.

• You must be able to meet all health requirements.

• Must be able to pass a details medical and dental exam.

• Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.

• Must have a working knowledge of Microsoft Office software.

• Demonstrated strong customer service skills are mandatory.

• Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:

  • IAT Level I Baseline:
  • Cisco: CCNA: Certified Network Associate - Security
  • Cisco: CCNP: Certified Network Professional - Security
  • CompTIA: A+ ce
  • CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
  • CompTIA: CySA+ ce: Cybersecurity Analyst
  • CompTIA: Network+ ce
  • CompTIA: Security+ ce
  • CompTIA: SecurityX ce
  • GIAC: GCED: Certified Enterprise Defender
  • GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
  • GIAC: GICSP: Industrial Cyber Security Professional
  • GIAC: GSEC: Security Essentials
  • ISACA: CISA: Certified Information Systems Auditor
  • ISC2: CISSP (or Associate): Certified Information Systems Security Professional
  • ISC2: SSCP: Systems Security Certified Practitioner
  • Computing Environment Certificates
  • CompTIA: Server+
  • Microsoft: 365 Certified: Modern Desktop Administrator Associate
  • Microsoft: MCSA: Windows 10
  • Microsoft: MCSA: Windows Server 2012
  • Microsoft: MCSA: Windows Server 2016
  • Microsoft: MCSE: Cloud Platform and Infrastructure
  • Microsoft: MCSE: Enterprise Devices and Apps
  • Microsoft: MCSE: Private Cloud 2012
  • Microsoft: MCSE: Server Infrastructure 2012
  • Microsoft: MCT: Certified IT Professional
  • Microsoft: MCT: Certified Systems Administrator
  • Microsoft: 365 Certified: Endpoint Administrator Associate
  • Microsoft: 365 Certified: Enterprise Administrator Expert
  • Microsoft: 365 Certified: Messaging Administrator Associate
  • Microsoft: 365 Certified: Modern Desktop Administrator Associate
  • Microsoft: 365 Certified: Security Administrator Associate
  • Microsoft: Certified: Azure Administrator Associate
  • Microsoft: Certified: Azure Database Administrator Associate
  • Microsoft: Certified: Azure Security Engineer Associate
  • Microsoft: Certified: Azure Solutions Architect Expert
  • Microsoft: Certified: Identity and Access Administrator Associate
  • Microsoft: Certified: Information Protection Administrator Associate
  • Microsoft: Certified: Security Operations Analyst Associate
  • Microsoft: MCSA: SQL 2016 Database Admin
  • Microsoft: MCSA: SQL 2016 Database BI Development
  • Microsoft: MCSA: SQL 2016 Database Dev
  • Microsoft: MCSE: Core Infrastructure
  • Microsoft: MCSE: Database Management and Analytics
  • Microsoft: MCSE: Productivity Solutions Expert
  • Microsoft: MD-100: Windows Client
  • Microsoft: MTA: Microsoft Technology Associate
  • Microsoft: MTA: Windows Server Administration Fundamentals

Job ID


Work Type

On-Site
Company Description

Work Where it Matters

Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.

As an FRS employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.

#J-18808-Ljbffr

Overview

Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.

To join our team of outstanding professionals, apply today!

#J-18808-Ljbffr

Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.
To join our team of outstanding professionals, apply today!
**Responsibilities**
+ Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
+ Installs and configures network printers.
+ Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.
+ Joins client computers to Microsoft Active Directory domains.
+ Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
+ Installs, configures, and maintains security software on military computer systems.
+ Repairs and maintains desktop and laptop hardware.
+ Performs other duties as assigned.
**Qualifications**
+ Must be a US citizen with an active Secret, or higher level, security clearance.
+ High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.
+ Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver's Permit (IDP), valid U.S. driver's license, and the ability to successfully pass a police clearance check and medical qualifications.
+ Prerequisites for in-country applicants:
+ valid U.S. passport.
+ valid International Driver's Permit (IDP) or Kuwait-issued driver's license.
+ valid U.S. driver's license.
+ medical qualifications, self-identify current visa sponsor & employer.
+ a copy of your Civil ID and/or work visa.
+ You must be able to meet all health requirements.
+ Must be able to pass a details medical and dental exam.
+ Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
+ Must have a working knowledge of Microsoft Office software.
+ Demonstrated strong customer service skills are mandatory.
+ Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
+ IAT Level I Baseline:
+ Cisco: CCNA: Certified Network Associate - Security
+ Cisco: CCNP: Certified Network Professional - Security
+ CompTIA: A+ ce
+ CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
+ CompTIA: CySA+ ce: Cybersecurity Analyst
+ CompTIA: Network+ ce
+ CompTIA: Security+ ce
+ CompTIA: SecurityX ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ ISC2: SSCP: Systems Security Certified Practitioner
+ Computing Environment Certificates
+ CompTIA: Server+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: MCSA: Windows 10
+ Microsoft: MCSA: Windows Server 2012
+ Microsoft: MCSA: Windows Server 2016
+ Microsoft: MCSE: Cloud Platform and Infrastructure
+ Microsoft: MCSE: Enterprise Devices and Apps
+ Microsoft: MCSE: Private Cloud 2012
+ Microsoft: MCSE: Server Infrastructure 2012
+ Microsoft: MCT: Certified IT Professional
+ Microsoft: MCT: Certified Systems Administrator
+ Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft: 365 Certified: Enterprise Administrator Expert
+ Microsoft: 365 Certified: Messaging Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Security Administrator Associate
+ Microsoft: Certified: Azure Administrator Associate
+ Microsoft: Certified: Azure Database Administrator Associate
+ Microsoft: Certified: Azure Security Engineer Associate
+ Microsoft: Certified: Azure Solutions Architect Expert
+ Microsoft: Certified: Identity and Access Administrator Associate
+ Microsoft: Certified: Information Protection Administrator Associate
+ Microsoft: Certified: Security Operations Analyst Associate
+ Microsoft: MCSA: SQL 2016 Database Admin
+ Microsoft: MCSA: SQL 2016 Database BI Development
+ Microsoft: MCSA: SQL 2016 Database Dev
+ Microsoft: MCSE: Core Infrastructure
+ Microsoft: MCSE: Database Management and Analytics
+ Microsoft: MCSE: Productivity Solutions Expert
+ Microsoft: MD-100: Windows Client
+ Microsoft: MTA: Microsoft Technology Associate
+ Microsoft: MTA: Windows Server Administration Fundamentals
**Job ID**

**Work Type**
On-Site
**Company Description**
**Work Where it Matters**
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders** , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers** , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
**As an FRS employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information).

Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom TCP/IP configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.

To join our team of outstanding professionals, apply today!

Responsibilities

Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.

Installs and configures network printers.

Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.

Joins client computers to Microsoft Active Directory domains.

Configures Microsoft Outlook and manages personal folders in all versions of Outlook.

Installs, configures, and maintains security software on military computer systems.

Repairs and maintains desktop and laptop hardware.

Performs other duties as assigned.

Qualifications

Must be a US citizen with an active Secret, or higher level, security clearance.

High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.

Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.

Prerequisites for in-country applicants:

valid U.S. passport.

valid International Driver’s Permit (IDP) or Kuwait-issued driver's license.

valid U.S. driver’s license.

medical qualifications, self-identify current visa sponsor & employer.

a copy of your Civil ID and/or work visa.

You must be able to meet all health requirements.

Must be able to pass a details medical and dental exam.

Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.

Must have a working knowledge of Microsoft Office software.

Demonstrated strong customer service skills are mandatory.

Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:

IAT Level I Baseline:

Cisco: CCNA: Certified Network Associate - Security

Cisco: CCNP: Certified Network Professional - Security

CompTIA: A+ ce

CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)

CompTIA: CySA+ ce: Cybersecurity Analyst

CompTIA: Network+ ce

CompTIA: Security+ ce

CompTIA: SecurityX ce

GIAC: GCED: Certified Enterprise Defender

GIAC: GCIH: Certified Incident Handler: Certified Incident Handler

GIAC: GICSP: Industrial Cyber Security Professional

GIAC: GSEC: Security Essentials

ISACA: CISA: Certified Information Systems Auditor

ISC2: CISSP (or Associate): Certified Information Systems Security Professional

ISC2: SSCP: Systems Security Certified Practitioner

Computing Environment Certificates

CompTIA: Server+

Microsoft: 365 Certified: Modern Desktop Administrator Associate

Microsoft: MCSA: Windows 10

Microsoft: MCSA: Windows Server 2012

Microsoft: MCSA: Windows Server 2016

Microsoft: MCSE: Cloud Platform and Infrastructure

Microsoft: MCSE: Enterprise Devices and Apps

Microsoft: MCSE: Private Cloud 2012

Microsoft: MCSE: Server Infrastructure 2012

Microsoft: MCT: Certified IT Professional

Microsoft: MCT: Certified Systems Administrator

Microsoft: 365 Certified: Endpoint Administrator Associate

Microsoft: 365 Certified: Enterprise Administrator Expert

Microsoft: 365 Certified: Messaging Administrator Associate

Microsoft: 365 Certified: Modern Desktop Administrator Associate

Microsoft: 365 Certified: Security Administrator Associate

Microsoft: Certified: Azure Administrator Associate

Microsoft: Certified: Azure Database Administrator Associate

Microsoft: Certified: Azure Security Engineer Associate

Microsoft: Certified: Azure Solutions Architect Expert

Microsoft: Certified: Identity and Access Administrator Associate

Microsoft: Certified: Information Protection Administrator Associate

Microsoft: Certified: Security Operations Analyst Associate

Microsoft: MCSA: SQL 2016 Database Admin

Microsoft: MCSA: SQL 2016 Database BI Development

Microsoft: MCSA: SQL 2016 Database Dev

Microsoft: MCSE: Core Infrastructure

Microsoft: MCSE: Database Management and Analytics

Microsoft: MCSE: Productivity Solutions Expert

Microsoft: MD-100: Windows Client

Microsoft: MTA: Microsoft Technology Associate

Microsoft: MTA: Windows Server Administration Fundamentals

Job ID



Work Type

On-Site

Company Description

Work Where it Matters

Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.

As an FRS employee,

you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation).

#J-18808-Ljbffr

Overview

American International University – Kuwait City

Position

Classification: Professional/Technical

Reports to: Director of IT

Job Description Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.

Key Responsibilities

• Desktop Support calls - PC's and Peripherals
• Domain Access and E-mail registration
• Administering Active Directory
• PC system installation, setup and configuration
• Network maintenance and troubleshooting
• Grade Quick support and training
• Edline support and training
• Administrator’s plus support
• IT-Network Maps (including university maps)
• Laptop-Projector setup for Presentations
• Testing of new application updates
• IT orientation of new Staff

Key Application Responsibilities

• Share Point Server
• IT Helpdesk System
• TAMS – Time Attendance System
• Interactive Board Application
• Windows Update Server
• Follett Destiny Library Manager Program
• ID Card Management Application
• Nortel BCM Telephone Exchange Application
• Café Terminal
• Textbook Distribution Server
• SMS Manager
• Symantec Backup Application
• NO32 Anti-virus Application
• Bell System
• CCTV System

Qualifications

• BS degree in computer science or equivalent experience relevant to functional area
• Must have training certificate(s) related to IT Help Desk Support
• Must have 3 to 5 years of professional experience administering help desk

About American International University

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.

For more information about AIU visit:

#J-18808-Ljbffr

Overview American International University – Kuwait City

Position Classification: Professional/Technical

Reports to: Director of IT

Job Description

Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.

Key Responsibilities

Desktop Support calls - PC's and Peripherals

Domain Access and E-mail registration

Administering Active Directory

PC system installation, setup and configuration

Network maintenance and troubleshooting

Grade Quick support and training

Edline support and training

Administrator’s plus support

IT-Network Maps (including university maps)

Laptop-Projector setup for Presentations

Testing of new application updates

IT orientation of new Staff

Key Application Responsibilities

Share Point Server

IT Helpdesk System

TAMS – Time Attendance System

Interactive Board Application

Windows Update Server

Follett Destiny Library Manager Program

ID Card Management Application

Nortel BCM Telephone Exchange Application

Café Terminal

Textbook Distribution Server

SMS Manager

Symantec Backup Application

NO32 Anti-virus Application

Bell System

CCTV System

Qualifications

BS degree in computer science or equivalent experience relevant to functional area

Must have training certificate(s) related to IT Help Desk Support

Must have 3 to 5 years of professional experience administering help desk

About American International University AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.

For more information about AIU visit:

Overview

Service Desk Administrator (IT Help Desk) - Camp Arifjan (Secret Clearance Required) role at Akima

Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!

Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Responsibilities

• Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
• Assists the IMO with daily functions of computer, network and software management for the site and all users.
• Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.
• Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
• May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.
• Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
• Troubleshoots all other site authorized software with IMOs and users.
• Creates logon and email accounts using Microsoft Exchange Server and User Manager.
• Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
• Works within a small continuous improvement focused team.
• Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
• Completes all tasks and assignments as requested by Supervisors and Management.
• Performs other duties and assignments as required.

Qualifications

• Must be a US citizen with an active Secret clearance, or higher level, security clearance
• High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
• Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.
• Prerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa.
• You must be able to meet all health requirements.
• Must be able to pass a detailed medical and dental exam.
• Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
• Must have a working knowledge of Microsoft Office software.
• Demonstrated strong customer service skills are mandatory.
• Excellent interpersonal skills are required.
• Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one baseline certification and one computing environment (CE) certification. Representative certifications may include topics such as Cisco CCNA/CCNP Security, CompTIA Security+, CySA+, and related Microsoft, GIAC, ISACA, ISC2, and other approved CE certifications.

#J-18808-Ljbffr

Overview

Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!

Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Responsibilities

• Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
• Assists the IMO with daily functions of computer, network and software management for the site and all users.
• Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.
• Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
• May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.
• Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
• Troubleshoots all other site authorized software with IMOs and users.
• Creates logon and email accounts using Microsoft Exchange Server and User Manager.
• Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
• Works within a small continuous improvement focused team.
• Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
• Completes all tasks and assignments as requested by Supervisors and Management.
• Performs other duties and assignments as required.

Qualifications

• Must be a US citizen with an active Secret clearance, or higher level, security clearance
• High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
• Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.
• Prerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa.
• You must be able to meet all health requirements.
• Must be able to pass a detailed medical and dental exam.
• Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
• Must have a working knowledge of Microsoft Office software.
• Demonstrated strong customer service skills are mandatory.
• Excellent interpersonal skills are required.
• Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
• IAT Level I Baseline: Cisco CCNA; Cisco CCNP; CompTIA A+ ce; CompTIA CASP+ ce; CompTIA CySA+ ce; CompTIA Network+ ce; CompTIA Security+ ce; CompTIA SecurityX ce; GIAC GCED; GIAC GCIH; GIAC GICSP; GIAC GSEC; ISACA CISA; ISC2 CISSP (or Associate); ISC2 SSCP; Computing Environment Certificates; CompTIA Server+; Microsoft 365 Certified; Microsoft MCSA/MCSE, etc. (full list maintained by DoD -M).

Job Details

Job ID:

Work Type: On-Site

Company Description

Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.

As an FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

#J-18808-Ljbffr

Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
**Responsibilities**
+ Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
+ Assists the IMO with daily functions of computer, network and software management for the site and all users.
+ Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.
+ Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
+ May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.
+ Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
+ Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
+ Troubleshoots all other site authorized software with IMOs and users.
+ Creates logon and email accounts using Microsoft Exchange Server and User Manager.
+ Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
+ Works within a small continuous improvement focused team.
+ Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
+ Completes all tasks and assignments as requested by Supervisors and Management.
+ Performs other duties and assignments as required.
**Qualifications**
+ Must be a US citizen with an active Secret clearance, or higher level, security clearance
+ High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
+ Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver's Permit (IDP), valid U.S. driver's license, and the ability to successfully pass a police clearance check and medical qualifications.
+ Prerequisites for in-country applicants: valid U.S. passport, valid International Driver's Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver's license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa.
+ You must be able to meet all health requirements.
+ Must be able to pass a detailed medical and dental exam.
+ Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
+ Must have a working knowledge of Microsoft Office software.
+ Demonstrated strong customer service skills are mandatory.
+ Excellent interpersonal skills are required.
+ Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
+ IAT Level I Baseline:
+ Cisco: CCNA: Certified Network Associate - Security
+ Cisco: CCNP: Certified Network Professional - Security
+ CompTIA: A+ ce
+ CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
+ CompTIA: CySA+ ce: Cybersecurity Analyst
+ CompTIA: Network+ ce
+ CompTIA: Security+ ce
+ CompTIA: SecurityX ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ ISC2: SSCP: Systems Security Certified Practitioner
+ Computing Environment Certificates
+ CompTIA: Server+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: MCSA: Windows 10
+ Microsoft: MCSA: Windows Server 2012
+ Microsoft: MCSA: Windows Server 2016
+ Microsoft: MCSE: Cloud Platform and Infrastructure
+ Microsoft: MCSE: Enterprise Devices and Apps
+ Microsoft: MCSE: Private Cloud 2012
+ Microsoft: MCSE: Server Infrastructure 2012
+ Microsoft: MCT: Certified IT Professional
+ Microsoft: MCT: Certified Systems Administrator
+ Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft: 365 Certified: Enterprise Administrator Expert
+ Microsoft: 365 Certified: Messaging Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Security Administrator Associate
+ Microsoft: Certified: Azure Administrator Associate
+ Microsoft: Certified: Azure Database Administrator Associate
+ Microsoft: Certified: Azure Security Engineer Associate
+ Microsoft: Certified: Azure Solutions Architect Expert
+ Microsoft: Certified: Identity and Access Administrator Associate
+ Microsoft: Certified: Information Protection Administrator Associate
+ Microsoft: Certified: Security Operations Analyst Associate
+ Microsoft: MCSA: SQL 2016 Database Admin
+ Microsoft: MCSA: SQL 2016 Database BI Development
+ Microsoft: MCSA: SQL 2016 Database Dev
+ Microsoft: MCSE: Core Infrastructure
+ Microsoft: MCSE: Database Management and Analytics
+ Microsoft: MCSE: Productivity Solutions Expert
+ Microsoft: MD-100: Windows Client
+ Microsoft: MTA: Microsoft Technology Associate
+ Microsoft: MTA: Windows Server Administration Fundamentals
**Job ID**

**Work Type**
On-Site
**Company Description**
**Work Where it Matters**
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders** , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers** , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
**As an FRS employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information).