19 Help Desk Lead jobs in Kuwait

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!

You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

Responsibilities

• Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users.
• Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
• Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
• May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.
• Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
• Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management.
• The work environment will be 95% indoor and 5% outdoor.
• Perform additional duties as assigned.

Qualifications

• Security Clearance: Requires an active active Secret Clearance
• Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
• High School Diploma or GED required.
• This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
• The authorized certifications for this job title are listed as follows:

• IAT Level: IAT I
• BASELINE:
• Cisco: CCNA Security
• Cisco: CCNP Security
• CompTIA: A+ ce
• CompTIA: CASP+ ce: Advanced Security Practitioner
• CompTIA: CySA+ ce: Cybersecurity Analyst
• CompTIA: Network+ ce
• CompTIA: Security+ ce
• GIAC: GCED: Certified Enterprise Defender
• GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
• GIAC: GICSP: Industrial Cyber Security Professional
• GIAC: GSEC: Security Essentials
• ISACA: CISA: Certified Information Systems Auditor
• ISC2: CISSP (or Associate): Certified Information Systems Security Professional

• COMPUTING ENVIRONMENT (CE):
• CompTIA:Server+
• Microsoft: 365 Certified: Endpoint Administrator Associate
• Microsoft: 365 Certified: Enterprise Administrator Expert
• Microsoft: 365 Certified: Messaging Administrator Associate
• Microsoft: 365 Certified: Modern Desktop Administrator Associate
• Microsoft: 365 Certified: Modern Desktop Administrator Associate
• Microsoft: 365 Certified: Security Administrator Associate
• Microsoft: Certified: Azure Administrator Associate
• Microsoft: Certified: Azure Database Administrator Associate
• Microsoft: Certified: Azure Security Engineer Associate
• Microsoft: Certified: Azure Solutions Architect Expert
• Microsoft: Certified: Identity and Access Administrator Associate
• Microsoft: Certified: Information Protection Administrator Associate
• Microsoft: Certified: Security Operations Analyst Associate
• Microsoft: MCSA: SQL 2016 Database Admin
• Microsoft: MCSA: SQL 2016 Database BI Development
• Microsoft: MCSA: SQL 2016 Database Dev
• Microsoft: MCSA: Windows 10
• Microsoft: MCSA: Windows Server 2012
• Microsoft: MCSA: Windows Server 2016
• Microsoft: MCSE: Cloud Platform and Infrastructure
• Microsoft: MCSE: Core Infrastructure
• Microsoft: MCSE: Database Management and Analytics
• Microsoft: MCSE: Enterprise Devices and Apps
• Microsoft: MCSE: Private Cloud 2012
• Microsoft: MCSE: Productivity Solutions Expert
• Microsoft: MCSE: Server Infrastructure 2012
• Microsoft: MCT: Certified IT Professional
• Microsoft: MCT: Certified Systems Administrator

• Experience:
• Should have a minimum of three years of experience in customer service environment.
• Experience in a Service Desk environment is preferred.
• Excellent customer service skills are mandatory.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

#J-18808-Ljbffr

Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
Responsibilities
+ Proactively oversees and manages the service desk operations and staff.
+ Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments.
+ Act as an escalation point where difficult or controversial calls are received.
+ Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings.
+ Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed.
+ Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations.
+ Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services.
+ Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes.
+ Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes.
+ Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk.
+ Takes overall responsibility for incident and service request handling
+ Performs other duties and assignments as required.
Qualifications
+ Qualifications
+ Security Clearance:
+ Requires an active Secret Clearance
+ Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
+ High School diploma or GED required.
+ This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
+ The authorized certifications for this job title are listed as follows:
+ BASELINE:
+ Cisco: CCNA Security
+ Cisco: CCNP Security
+ CompTIA: A+ ce
+ CompTIA: CASP+ ce: Advanced Security Practitioner
+ CompTIA: CySA+ ce: Cybersecurity Analyst
+ CompTIA: Network+ ce
+ CompTIA: Security+ ce
+ CompTIA: SecurityX ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ COMPUTING ENVIRONMENT (CE):
+ CompTIA: Server
+ + Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft: 365 Certified: Enterprise Administrator Expert
+ Microsoft: 365 Certified: Messaging Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Security Administrator Associate
+ Microsoft: Certified: Azure Administrator Associate
+ Microsoft: Certified: Azure Database Administrator Associate
+ Microsoft: Certified: Azure Security Engineer Associate
+ Microsoft: Certified: Azure Solutions Architect Expert
+ Microsoft: Certified: Identity and Access Administrator Associate
+ Microsoft: Certified: Information Protection Administrator Associate
+ Microsoft: Certified: Security Operations Analyst Associate
+ Microsoft: MCSA: SQL 2016 Database Admin
+ Microsoft: MCSA: SQL 2016 Database BI Development
+ Microsoft: MCSA: SQL 2016 Database Dev
+ Microsoft: MCSA: Windows 10
+ Microsoft: MCSA: Windows Server 2012
+ Microsoft: MCSA: Windows Server 2016
+ Microsoft: MCSE: Cloud Platform and Infrastructure
+ Microsoft: MCSE: Core Infrastructure
+ Microsoft: MCSE: Database Management and Analytics
+ Microsoft: MCSE: Enterprise Devices and Apps
+ Microsoft: MCSE: Private Cloud 2012
+ Microsoft: MCSE: Productivity Solutions Expert
+ Microsoft: MCSE: Server Infrastructure 2012
+ Microsoft: MCT: Certified IT Professional
+ Microsoft: MCT: Certified Systems Administrator
+ Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
+ Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment.
+ Proven experience with leading a workforce in a high-tempo environment.
+ Excellent customer service skills are mandatory.
+ Experience with a customer service-oriented company.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
Responsibilities
+ Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users.
+ Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
+ Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
+ May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
+ Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.
+ Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
+ Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management.
+ The work environment will be 95% indoor and 5% outdoor.
+ Perform additional duties as assigned.
Qualifications
+ Qualifications
+ Security Clearance:
+ Requires an active active Secret Clearance
+ Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
+ High School Diploma or GED required.
+ This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
+ The authorized certifications for this job title are listed as follows:
+ IAT Level: IAT I
+ BASELINE:
+ Cisco: CCNA Security
+ Cisco: CCNP Security
+ CompTIA: A+ ce
+ CompTIA: CASP+ ce: Advanced Security Practitioner
+ CompTIA: CySA+ ce: Cybersecurity Analyst
+ CompTIA: Network+ ce
+ CompTIA: Security+ ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ COMPUTING ENVIRONMENT (CE):
+ CompTIA:Server
+ + Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft: 365 Certified: Enterprise Administrator Expert
+ Microsoft: 365 Certified: Messaging Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Modern Desktop Administrator Associate
+ Microsoft: 365 Certified: Security Administrator Associate
+ Microsoft: Certified: Azure Administrator Associate
+ Microsoft: Certified: Azure Database Administrator Associate
+ Microsoft: Certified: Azure Security Engineer Associate
+ Microsoft: Certified: Azure Solutions Architect Expert
+ Microsoft: Certified: Identity and Access Administrator Associate
+ Microsoft: Certified: Information Protection Administrator Associate
+ Microsoft: Certified: Security Operations Analyst Associate
+ Microsoft: MCSA: SQL 2016 Database Admin
+ Microsoft: MCSA: SQL 2016 Database BI Development
+ Microsoft: MCSA: SQL 2016 Database Dev
+ Microsoft: MCSA: Windows 10
+ Microsoft: MCSA: Windows Server 2012
+ Microsoft: MCSA: Windows Server 2016
+ Microsoft: MCSE: Cloud Platform and Infrastructure
+ Microsoft: MCSE: Core Infrastructure
+ Microsoft: MCSE: Database Management and Analytics
+ Microsoft: MCSE: Enterprise Devices and Apps
+ Microsoft: MCSE: Private Cloud 2012
+ Microsoft: MCSE: Productivity Solutions Expert
+ Microsoft: MCSE: Server Infrastructure 2012
+ Microsoft: MCT: Certified IT Professional
+ Microsoft: MCT: Certified Systems Administrator
+ Experience:
+ Should have a minimum of three years of experience in customer service environment.
+ Experience in a Service Desk environment is preferred.
+ Excellent customer service skills are mandatory.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position. Responsibilities

Proactively oversees and manages the service desk operations and staff. Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments. Act as an escalation point where difficult or controversial calls are received. Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings. Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed. Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations. Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services. Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes. Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes. Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk. Takes overall responsibility for incident and service request handling Performs other duties and assignments as required. Qualifications

Security Clearance: Requires an active Secret Clearance Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required. High School diploma or GED required. This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: BASELINE: Cisco: CCNA Security Cisco: CCNP Security CompTIA: A+ ce CompTIA: CASP+ ce: Advanced Security Practitioner CompTIA: CySA+ ce: Cybersecurity Analyst CompTIA: Network+ ce CompTIA: Security+ ce CompTIA: SecurityX ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP (or Associate): Certified Information Systems Security Professional COMPUTING ENVIRONMENT (CE): CompTIA: Server+ Microsoft: 365 Certified: Endpoint Administrator Associate Microsoft: 365 Certified: Enterprise Administrator Expert Microsoft: 365 Certified: Messaging Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Security Administrator Associate Microsoft: Certified: Azure Administrator Associate Microsoft: Certified: Azure Database Administrator Associate Microsoft: Certified: Azure Security Engineer Associate Microsoft: Certified: Azure Solutions Architect Expert Microsoft: Certified: Identity and Access Administrator Associate Microsoft: Certified: Information Protection Administrator Associate Microsoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database Admin Microsoft: MCSA: SQL 2016 Database BI Development Microsoft: MCSA: SQL 2016 Database Dev Microsoft: MCSA: Windows 10 Microsoft: MCSA: Windows Server 2012 Microsoft: MCSA: Windows Server 2016 Microsoft: MCSE: Cloud Platform and Infrastructure Microsoft: MCSE: Core Infrastructure Microsoft: MCSE: Database Management and Analytics Microsoft: MCSE: Enterprise Devices and Apps Microsoft: MCSE: Private Cloud 2012 Microsoft: MCSE: Productivity Solutions Expert Microsoft: MCSE: Server Infrastructure 2012 Microsoft: MCT: Certified IT Professional Microsoft: MCT: Certified Systems Administrator Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment. Proven experience with leading a workforce in a high-tempo environment. Excellent customer service skills are mandatory. Experience with a customer service-oriented company.

Equal Employment Opportunity

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

#J-18808-Ljbffr

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position. Responsibilities

Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users. Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required. Provides telephone customer support for incoming and follow up calls used for initial troubleshooting. May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk. Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users. Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration. Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management. The work environment will be 95% indoor and 5% outdoor. Perform additional duties as assigned. Qualifications

Security Clearance: Requires an active active Secret Clearance Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required. High School Diploma or GED required. This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: IAT Level: IAT I BASELINE: Cisco: CCNA Security Cisco: CCNP Security CompTIA: A+ ce CompTIA: CASP+ ce: Advanced Security Practitioner CompTIA: CySA+ ce: Cybersecurity Analyst CompTIA: Network+ ce CompTIA: Security+ ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP (or Associate): Certified Information Systems Security Professional COMPUTING ENVIRONMENT (CE): CompTIA:Server+ Microsoft: 365 Certified: Endpoint Administrator Associate Microsoft: 365 Certified: Enterprise Administrator Expert Microsoft: 365 Certified: Messaging Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Security Administrator Associate Microsoft: Certified: Azure Administrator Associate Microsoft: Certified: Azure Database Administrator Associate Microsoft: Certified: Azure Security Engineer Associate Microsoft: Certified: Azure Solutions Architect Expert Microsoft: Certified: Identity and Access Administrator Associate Microsoft: Certified: Information Protection Administrator Associate Microsoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database Admin Microsoft: MCSA: SQL 2016 Database BI Development Microsoft: MCSA: SQL 2016 Database Dev Microsoft: MCSA: Windows 10 Microsoft: MCSA: Windows Server 2012 Microsoft: MCSA: Windows Server 2016 Microsoft: MCSE: Cloud Platform and Infrastructure Microsoft: MCSE: Core Infrastructure Microsoft: MCSE: Database Management and Analytics Microsoft: MCSE: Enterprise Devices and Apps Microsoft: MCSE: Private Cloud 2012 Microsoft: MCSE: Productivity Solutions Expert Microsoft: MCSE: Server Infrastructure 2012 Microsoft: MCT: Certified IT Professional Microsoft: MCT: Certified Systems Administrator Experience: Should have a minimum of three years of experience in customer service environment. Experience in a Service Desk environment is preferred. Excellent customer service skills are mandatory. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

#J-18808-Ljbffr

Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services. Certified at the associate specialist level in multiple disciplines, such as systems, networks, and security (e.g., MCSA, CCNA-Security), this individual ensures the seamless operation of core systems through proactive monitoring, troubleshooting, and resolution of incidents and requests reported to the RCC-SWA.
Key responsibilities include performing initial assessments, triage, research, and resolution of technical issues while maintaining clear communication with customers. The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions (ASIs) affecting Defense Information Systems (DISA) and CENTCOM facilities. They interpret network topologies to identify and address Hazardous Conditions (HAZCON) within the Southwest Asia Area of Responsibility (AOR).
Equipped with a solid understanding of DISA guidelines and ITIL processes, the Service Desk Administrator is responsible for managing tickets throughout their lifecycle, ensuring timely updates, resolution, and customer satisfaction. This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations. Program: OMDAC-SWACA
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
Responsibilities
+ Technical and Incident Support:
+ Provide enterprise-level technical and non-technical support for AESMP incidents and requests.
+ Act as an escalation point for complex application or system issues, offering guidance and resolution strategies.
+ Incident Analysis and Reporting:
+ Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers.
+ Document all duty shift activities impacting theater operations, including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs), receipt of Network Tasking Orders (NTO), and network trends or metrics.
+ Customer Service Excellence:
+ Maintain a high level of customer service during support interactions, adhering to service management principles and ensuring effective communication.
+ Regional Coordination:
+ Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM, and NETCOM to manage, monitor, and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR).
+ Documentation and Standardization:
+ Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes.
+ Account and System Management:
+ Create, modify, and delete user and computer objects within Active Directory.
+ Provision, modify, and delete enterprise email accounts using DISA DEPO or the Army365 account portal.
+ Service Coordination:
+ Create, modify, and coordinate ASI requests with designated organizations for theater operations.
+ Work Environment:
+ Perform effectively in a fast-paced, deadline-driven environment, ensuring smooth operational continuity and swift issue resolution.
+ All other duties as required.
+ This role demands a combination of technical expertise, attention to detail, and the ability to collaborate across multiple stakeholders to support critical theater operations.
Qualifications
+ Qualifications
+ Security Clearance:
+ Requires an active active Secret Clearance
+ Education / Certifications: Equivalent experience may substitute for formal education on a year-for-year basis: One year of relevant professional experience can replace one year of education if a degree is required.
+ Associate's degree in Computer Science, Management Information Systems (MIS), Information Systems (IS), Engineering, or a related field preferred.
+ This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
+ The authorized certifications for this job title are listed as follows:
+ IAT Level: IAT II
+ BASELINE:
+ Cisco: CCNA: Certified Network Associate - Security
+ Cisco: CCNP: Certified Network Professional - Security
+ CompTIA: CASP+ ce: Advanced Security Practitioner
+ CompTIA: Security+ ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ ISC2: SSCP: Systems Security Certified Practitioner
+ COMPUTING ENVIRONMENT (CE):
+ MCSA: Microsoft Certified Solutions Associate (Windows Server 2016 or Windows 10)
+ Microsoft Certified: Security Operations Analyst Associate
+ Microsoft Certified: Information Protection Administrator Associate
+ Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft 365 Certified: Modern Desktop Administrator Associate
+ Microsoft 365 Certified: Security Administrator Associate
+ Microsoft 365 Certified: Messaging Administrator Associate
+ Microsoft Certified: Identity and Access Administrator Associate
+ Microsoft Certified: Azure Administrator Associate
+ Red Hat Certified Systems Administrator (RHCSA)
+ Cisco Certified Network Associate (CCNA)
+ Juniper Networks Certified Internet Specialist (Any specialization)
+ Experience: Academic study beyond high school (up to a bachelor's degree) in Software Engineering, Business Information Systems, or a similar discipline may substitute for up to three years of general experience
+ A minimum of 4 years of professional experience in roles demonstrating technical, administrative, managerial, or analytical expertise in management information systems.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services. Certified at the associate specialist level in multiple disciplines, such as systems, networks, and security (e.g., MCSA, CCNA-Security), this individual ensures the seamless operation of core systems through proactive monitoring, troubleshooting, and resolution of incidents and requests reported to the RCC-SWA.
Key responsibilities include performing initial assessments, triage, research, and resolution of technical issues while maintaining clear communication with customers. The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions (ASIs) affecting Defense Information Systems (DISA) and CENTCOM facilities. They interpret network topologies to identify and address Hazardous Conditions (HAZCON) within the Southwest Asia Area of Responsibility (AOR).
Equipped with a solid understanding of DISA guidelines and ITIL processes, the Service Desk Administrator is responsible for managing tickets throughout their lifecycle, ensuring timely updates, resolution, and customer satisfaction. This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations. Program: OMDAC-SWACA
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
Responsibilities
+ Technical and Incident Support:
+ Provide enterprise-level technical and non-technical support for AESMP incidents and requests.
+ Act as an escalation point for complex application or system issues, offering guidance and resolution strategies.
+ Incident Analysis and Reporting:
+ Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers.
+ Document all duty shift activities impacting theater operations, including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs), receipt of Network Tasking Orders (NTO), and network trends or metrics.
+ Customer Service Excellence:
+ Maintain a high level of customer service during support interactions, adhering to service management principles and ensuring effective communication.
+ Regional Coordination:
+ Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM, and NETCOM to manage, monitor, and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR).
+ Documentation and Standardization:
+ Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes.
+ Account and System Management:
+ Create, modify, and delete user and computer objects within Active Directory.
+ Provision, modify, and delete enterprise email accounts using DISA DEPO or the Army365 account portal.
+ Service Coordination:
+ Create, modify, and coordinate ASI requests with designated organizations for theater operations.
+ Work Environment:
+ Perform effectively in a fast-paced, deadline-driven environment, ensuring smooth operational continuity and swift issue resolution.
+ All other duties as required.
+ This role demands a combination of technical expertise, attention to detail, and the ability to collaborate across multiple stakeholders to support critical theater operations.
Qualifications
+ Qualifications
+ Security Clearance:
+ Requires an active active Secret Clearance
+ Education / Certifications: Equivalent experience may substitute for formal education on a year-for-year basis: One year of relevant professional experience can replace one year of education if a degree is required.
+ Associate's degree in Computer Science, Management Information Systems (MIS), Information Systems (IS), Engineering, or a related field preferred.
+ This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
+ The authorized certifications for this job title are listed as follows:
+ IAT Level: IAT II
+ BASELINE:
+ Cisco: CCNA: Certified Network Associate - Security
+ Cisco: CCNP: Certified Network Professional - Security
+ CompTIA: CASP+ ce: Advanced Security Practitioner
+ CompTIA: Security+ ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ ISC2: SSCP: Systems Security Certified Practitioner
+ COMPUTING ENVIRONMENT (CE):
+ MCSA: Microsoft Certified Solutions Associate (Windows Server 2016 or Windows 10)
+ Microsoft Certified: Security Operations Analyst Associate
+ Microsoft Certified: Information Protection Administrator Associate
+ Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft 365 Certified: Modern Desktop Administrator Associate
+ Microsoft 365 Certified: Security Administrator Associate
+ Microsoft 365 Certified: Messaging Administrator Associate
+ Microsoft Certified: Identity and Access Administrator Associate
+ Microsoft Certified: Azure Administrator Associate
+ Red Hat Certified Systems Administrator (RHCSA)
+ Cisco Certified Network Associate (CCNA)
+ Juniper Networks Certified Internet Specialist (Any specialization)
+ Experience: Academic study beyond high school (up to a bachelor's degree) in Software Engineering, Business Information Systems, or a similar discipline may substitute for up to three years of general experience
+ A minimum of 4 years of professional experience in roles demonstrating technical, administrative, managerial, or analytical expertise in management information systems.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services. Certified at the associate specialist level in multiple disciplines, such as systems, networks, and security (e.g., MCSA, CCNA-Security), this individual ensures the seamless operation of core systems through proactive monitoring, troubleshooting, and resolution of incidents and requests reported to the RCC-SWA.
Key responsibilities include performing initial assessments, triage, research, and resolution of technical issues while maintaining clear communication with customers. The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions (ASIs) affecting Defense Information Systems (DISA) and CENTCOM facilities. They interpret network topologies to identify and address Hazardous Conditions (HAZCON) within the Southwest Asia Area of Responsibility (AOR).
Equipped with a solid understanding of DISA guidelines and ITIL processes, the Service Desk Administrator is responsible for managing tickets throughout their lifecycle, ensuring timely updates, resolution, and customer satisfaction. This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations. Program: OMDAC-SWACA
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
Responsibilities
+ Technical and Incident Support:
+ Provide enterprise-level technical and non-technical support for AESMP incidents and requests.
+ Act as an escalation point for complex application or system issues, offering guidance and resolution strategies.
+ Incident Analysis and Reporting:
+ Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers.
+ Document all duty shift activities impacting theater operations, including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs), receipt of Network Tasking Orders (NTO), and network trends or metrics.
+ Customer Service Excellence:
+ Maintain a high level of customer service during support interactions, adhering to service management principles and ensuring effective communication.
+ Regional Coordination:
+ Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM, and NETCOM to manage, monitor, and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR).
+ Documentation and Standardization:
+ Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes.
+ Account and System Management:
+ Create, modify, and delete user and computer objects within Active Directory.
+ Provision, modify, and delete enterprise email accounts using DISA DEPO or the Army365 account portal.
+ Service Coordination:
+ Create, modify, and coordinate ASI requests with designated organizations for theater operations.
+ Work Environment:
+ Perform effectively in a fast-paced, deadline-driven environment, ensuring smooth operational continuity and swift issue resolution.
+ All other duties as required.
+ This role demands a combination of technical expertise, attention to detail, and the ability to collaborate across multiple stakeholders to support critical theater operations.
Qualifications
+ Qualifications
+ Security Clearance:
+ Requires an active active Secret Clearance
+ Education / Certifications: Equivalent experience may substitute for formal education on a year-for-year basis: One year of relevant professional experience can replace one year of education if a degree is required.
+ Associate's degree in Computer Science, Management Information Systems (MIS), Information Systems (IS), Engineering, or a related field preferred.
+ This position requires candidates to adhere to DoD M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
+ The authorized certifications for this job title are listed as follows:
+ IAT Level: IAT II
+ BASELINE:
+ Cisco: CCNA: Certified Network Associate - Security
+ Cisco: CCNP: Certified Network Professional - Security
+ CompTIA: CASP+ ce: Advanced Security Practitioner
+ CompTIA: Security+ ce
+ GIAC: GCED: Certified Enterprise Defender
+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
+ GIAC: GICSP: Industrial Cyber Security Professional
+ GIAC: GSEC: Security Essentials
+ ISACA: CISA: Certified Information Systems Auditor
+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional
+ ISC2: SSCP: Systems Security Certified Practitioner
+ COMPUTING ENVIRONMENT (CE):
+ MCSA: Microsoft Certified Solutions Associate (Windows Server 2016 or Windows 10)
+ Microsoft Certified: Security Operations Analyst Associate
+ Microsoft Certified: Information Protection Administrator Associate
+ Microsoft: 365 Certified: Endpoint Administrator Associate
+ Microsoft 365 Certified: Modern Desktop Administrator Associate
+ Microsoft 365 Certified: Security Administrator Associate
+ Microsoft 365 Certified: Messaging Administrator Associate
+ Microsoft Certified: Identity and Access Administrator Associate
+ Microsoft Certified: Azure Administrator Associate
+ Red Hat Certified Systems Administrator (RHCSA)
+ Cisco Certified Network Associate (CCNA)
+ Juniper Networks Certified Internet Specialist (Any specialization)
+ Experience: Academic study beyond high school (up to a bachelor's degree) in Software Engineering, Business Information Systems, or a similar discipline may substitute for up to three years of general experience
+ A minimum of 4 years of professional experience in roles demonstrating technical, administrative, managerial, or analytical expertise in management information systems.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Overview

Service Desk Administrator (IT Help Desk) - Camp Arifjan (Secret Clearance Required) role at Akima

Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!

Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Responsibilities

• Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
• Assists the IMO with daily functions of computer, network and software management for the site and all users.
• Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.
• Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
• May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.
• Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
• Troubleshoots all other site authorized software with IMOs and users.
• Creates logon and email accounts using Microsoft Exchange Server and User Manager.
• Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
• Works within a small continuous improvement focused team.
• Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
• Completes all tasks and assignments as requested by Supervisors and Management.
• Performs other duties and assignments as required.

Qualifications

• Must be a US citizen with an active Secret clearance, or higher level, security clearance
• High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
• Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.
• Prerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa.
• You must be able to meet all health requirements.
• Must be able to pass a detailed medical and dental exam.
• Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
• Must have a working knowledge of Microsoft Office software.
• Demonstrated strong customer service skills are mandatory.
• Excellent interpersonal skills are required.
• Requires candidates to adhere to DoD -M: all candidates are required to maintain at least one baseline certification and one computing environment (CE) certification. Representative certifications may include topics such as Cisco CCNA/CCNP Security, CompTIA Security+, CySA+, and related Microsoft, GIAC, ISACA, ISC2, and other approved CE certifications.

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