43 Help Desk And Call Center Agent jobs in Kuwait City
Call Center Agent
Kuwait City, Al Kuwayt
Nasco Trading
Posted 9 days ago
Job Viewed
Job Description
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
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Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Call center agent
Kuwait City, Al Kuwayt
Regency at Troy
Posted 17 days ago
Job Viewed
Job Description
Customer Support:
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
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Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
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1
Call Center Agent
Kuwait City, Al Kuwayt
United Real Estate Company (URC)
Posted 23 days ago
Job Viewed
Job Description
Overview
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. Responsibilities
Handle inbound and outbound calls. Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible. Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, etc. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Document all customer interactions and tickets in the CRM system. Regularly review and update the customers’ information in the CRM system. Collaborate with the call center supervisor and other call center agents to improve customer service. Follow the customer service script provided by the company. Maintain strong customer relationships. Requirements
High School or secretarial certification. Strong English and Arabic language skills (written and spoken). 6 months to 2 years of experience as a call center agent. Seniority level
Entry level Employment type
Full-time
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To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. Responsibilities
Handle inbound and outbound calls. Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible. Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, etc. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Document all customer interactions and tickets in the CRM system. Regularly review and update the customers’ information in the CRM system. Collaborate with the call center supervisor and other call center agents to improve customer service. Follow the customer service script provided by the company. Maintain strong customer relationships. Requirements
High School or secretarial certification. Strong English and Arabic language skills (written and spoken). 6 months to 2 years of experience as a call center agent. Seniority level
Entry level Employment type
Full-time
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2
Technical Support Engineer
Kuwait City, Al Kuwayt
Gastronomica ME
Posted today
Job Viewed
Job Description
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritizing and managing many open cases at one time;
- rapidly establishing a good working relationship with customers and other professionals, such as software developers;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment.
- To create and implement standards and guidelines for operations.
- Monitoring servers, all applications and services (FTP, Mail) continuously
- Performing preventive maintenance on servers regularly
- supporting daily operations and help development team to resolve issues
- Providing direct support to users, including troubleshooting complex problems to ensure 100% uptime
- Escalation of developmental issues to development team
- Any other duties as assigned by line manager/management
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3
REQUIRED TECHNICAL SUPPORT ENGINEER & TECHNITIAN
Kuwait City, Al Kuwayt
KUWAIT JOBS HERE
Posted 16 days ago
Job Viewed
Job Description
Overview We are looking for a Technical Support Engineer with the following qualifications:
Requirements
Strong interest in learning new technologies and skills
Solid knowledge of Networks, Telecom systems, Switches and Applications
Good communication skills in English (Arabic is an added advantage)
Transferable residence permit is required
How to Apply Interested candidates are requested to send their CV with a recent photo to the email:
Please make sure to mention the position title in the email subject "TECHNICAL SUPPORT ENGINEER"
Job Details Location:
Kuwait City, Kuwait
Qualification:
-
Posted:
2 days ago
Job Type:
Full-Time
Company:
Kuwait Jobs
Contact Information Mobile:
Not Mentioned
Alternate Mobile:
Not Mentioned
Email:
#J-18808-Ljbffr
Requirements
Strong interest in learning new technologies and skills
Solid knowledge of Networks, Telecom systems, Switches and Applications
Good communication skills in English (Arabic is an added advantage)
Transferable residence permit is required
How to Apply Interested candidates are requested to send their CV with a recent photo to the email:
Please make sure to mention the position title in the email subject "TECHNICAL SUPPORT ENGINEER"
Job Details Location:
Kuwait City, Kuwait
Qualification:
-
Posted:
2 days ago
Job Type:
Full-Time
Company:
Kuwait Jobs
Contact Information Mobile:
Not Mentioned
Alternate Mobile:
Not Mentioned
Email:
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
IT Technical Support Job In Kuwait
Kuwait City, Al Kuwayt
KUWAIT JOBS HERE
Posted 4 days ago
Job Viewed
Job Description
Overview
A well reputed company is looking for IT Technical Staff with the following knowledge.
Technical SkillsCloud & Windows Server & Workstation Technologies
- Windows Server 2016 / 2019 / 2022
- Windows 10 and 11
- Active Directory (AD) and Group Policy
- DNS, DHCP, File & Print Services
- Internet Information Services (IIS)
- Windows Security (BitLocker, Windows Defender)
- Entra ID Cloud Directory
Networking Technologies
- IP addressing (IPv4/IPv6), Subnetting
- NAT (Network Address Translation)
- Routing and Switching (Static & Dynamic Routing, VLANs, STP)
- SNMP (Simple Network Management Protocol)
- VPN (Site-to-Site and Client-Based)
- WAN/LAN Topologies
- DNS Forwarders & Conditional Forwarding
- Load Balancers, Proxy Servers
- Network Monitoring Tools
Security Technologies
- Microsoft Defender family
- Firewalls (FortiGate)
- IDS/IPS Systems
Salary offered : KD.300/-
Location : Kuwait City, Kuwait
Qualification :
Posted : 1 day ago
Job Type : Full-Time
Company : Kuwait Jobs
Contact Info :
Mobile : Not-Mentioned
Alternate Mobile : Not-Mentioned
Email :
How to apply: Interested candidates may share their CV to the provided email address.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
IT Technical Support Job In Kuwait
Kuwait City, Al Kuwayt
KUWAIT JOBS HERE
Posted 4 days ago
Job Viewed
Job Description
Overview
A well reputed company is looking for IT Technical Staff with the following knowledge. Technical Skills
Cloud & Windows Server & Workstation Technologies Windows Server 2016 / 2019 / 2022 Windows 10 and 11 Active Directory (AD) and Group Policy DNS, DHCP, File & Print Services Internet Information Services (IIS) Windows Security (BitLocker, Windows Defender) Entra ID Cloud Directory Networking Technologies IP addressing (IPv4/IPv6), Subnetting NAT (Network Address Translation) Routing and Switching (Static & Dynamic Routing, VLANs, STP) SNMP (Simple Network Management Protocol) VPN (Site-to-Site and Client-Based) WAN/LAN Topologies DNS Forwarders & Conditional Forwarding Load Balancers, Proxy Servers Network Monitoring Tools Security Technologies Microsoft Defender family Firewalls (FortiGate) IDS/IPS Systems Salary offered :
KD.300/- Location :
Kuwait City, Kuwait Qualification : Posted :
1 day ago Job Type :
Full-Time Company :
Kuwait Jobs Contact Info : Mobile :
Not-Mentioned Alternate Mobile :
Not-Mentioned Email :
How to apply: Interested candidates may share their CV to the provided email address.
#J-18808-Ljbffr
A well reputed company is looking for IT Technical Staff with the following knowledge. Technical Skills
Cloud & Windows Server & Workstation Technologies Windows Server 2016 / 2019 / 2022 Windows 10 and 11 Active Directory (AD) and Group Policy DNS, DHCP, File & Print Services Internet Information Services (IIS) Windows Security (BitLocker, Windows Defender) Entra ID Cloud Directory Networking Technologies IP addressing (IPv4/IPv6), Subnetting NAT (Network Address Translation) Routing and Switching (Static & Dynamic Routing, VLANs, STP) SNMP (Simple Network Management Protocol) VPN (Site-to-Site and Client-Based) WAN/LAN Topologies DNS Forwarders & Conditional Forwarding Load Balancers, Proxy Servers Network Monitoring Tools Security Technologies Microsoft Defender family Firewalls (FortiGate) IDS/IPS Systems Salary offered :
KD.300/- Location :
Kuwait City, Kuwait Qualification : Posted :
1 day ago Job Type :
Full-Time Company :
Kuwait Jobs Contact Info : Mobile :
Not-Mentioned Alternate Mobile :
Not-Mentioned Email :
How to apply: Interested candidates may share their CV to the provided email address.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Need call center agent preferably arab nationality
Hawalli, Hawalli
KUWAIT JOBS HERE
Posted 24 days ago
Job Viewed
Job Description
Overview
Call center We are tech company repairing electronic gadgets looking for a young energetic call center agent Job Details
Job Id:
Location:
Hawally, Kuwait Job Type:
Full-Time Company:
Kuwait Jobs Posted:
2 days ago Application Instructions
Application:
Whatsapp your CV to Qualifications
Prefferably arab nationality or fluent arabic speaking personality Contact Info
Mobile:
Alternate Mobile:
Not-Mentioned Email:
Not-Mentioned
#J-18808-Ljbffr
Call center We are tech company repairing electronic gadgets looking for a young energetic call center agent Job Details
Job Id:
Location:
Hawally, Kuwait Job Type:
Full-Time Company:
Kuwait Jobs Posted:
2 days ago Application Instructions
Application:
Whatsapp your CV to Qualifications
Prefferably arab nationality or fluent arabic speaking personality Contact Info
Mobile:
Alternate Mobile:
Not-Mentioned Email:
Not-Mentioned
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Bilingual Call Center Agent Required In Hawally - Guru Kuwait
Hawalli, Hawalli
Guru Kuwait
Posted 8 days ago
Job Viewed
Job Description
Bilingual Call Center Agent Required In Hawally
Featured 2 months ago Bilingual Call Center Agent Required In Hawally. Hydromist (MOJ Water) is seeking a professional and customer-focused Call Centre Agent who is fluent in both English and Arabic. The ideal candidate will handle inbound and outbound customer calls and chats, accept and process orders, and ensure smooth coordination with the sales team. Key Responsibilities: Answer incoming calls and WhatsApp/website chatbot messages promptly and professionally Communicate clearly in both Arabic and English Accept and record customer orders with accuracy Share order details with the sales and delivery team in a timely manner Resolve customer inquiries, complaints, and issues efficiently Update customer records and maintain logs in the CRM system Follow up on pending customer issues and ensure timely resolutions Coordinate with logistics and sales departments for delivery status Escalate complex issues to management as needed. Requirements: Proven experience in a customer service or call centre role Fluent in Arabic and English (both spoken and written) Strong interpersonal and communication skills Good knowledge of WhatsApp Business and Chatbots is a plus Ability to work under pressure and manage multiple tasks Proficient in MS Office and basic CRM systems Positive attitude and professional behavior at all times. Estimated salary is 100-400kd
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Featured 2 months ago Bilingual Call Center Agent Required In Hawally. Hydromist (MOJ Water) is seeking a professional and customer-focused Call Centre Agent who is fluent in both English and Arabic. The ideal candidate will handle inbound and outbound customer calls and chats, accept and process orders, and ensure smooth coordination with the sales team. Key Responsibilities: Answer incoming calls and WhatsApp/website chatbot messages promptly and professionally Communicate clearly in both Arabic and English Accept and record customer orders with accuracy Share order details with the sales and delivery team in a timely manner Resolve customer inquiries, complaints, and issues efficiently Update customer records and maintain logs in the CRM system Follow up on pending customer issues and ensure timely resolutions Coordinate with logistics and sales departments for delivery status Escalate complex issues to management as needed. Requirements: Proven experience in a customer service or call centre role Fluent in Arabic and English (both spoken and written) Strong interpersonal and communication skills Good knowledge of WhatsApp Business and Chatbots is a plus Ability to work under pressure and manage multiple tasks Proficient in MS Office and basic CRM systems Positive attitude and professional behavior at all times. Estimated salary is 100-400kd
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8
Required Technical Support Engineer & Technician In Kuwait City - Guru Kuwait
Kuwait City, Al Kuwayt
Guru Kuwait
Posted 8 days ago
Job Viewed
Job Description
Overview
Required Technical Support Engineer & Technician In Kuwait City. We are seeking a dynamic and eager-to-learn male individual to join our reputable organization. The ideal candidate will have a degree in Engineering/IT/Computer Science/ITI or a related field, as well as a strong desire to learn new things.
Qualifications- Proficiency in telecommunications, switches, networking, and cabling
- Outstanding English communication skills
- Proficiency in Arabic would be advantageous
- Transferable residency permit
Salary range: 100-400 Kwd
Applicants must email your CV and a recent photo.
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9