43 Help Desk And Call Center Agent jobs in Kuwait City

Innovative, Secure, and Outcome-Based Solutions

Job Summary: A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at one of our key federalclients. To be considered for this role, you will have a BS in a relevant field and 5 years of relevant experience. Additional info: This position has oversight of a Tier 1 / Tier 2 Help Desk team of approximately 10 technicians and requires strong people / resource management skills while also being able to assess and resolve technical issues / tickets. Job Duties: Provide day-to-day oversight of daily helpdesk activities to ensure incidents, requests, and escalations are assigned in a timely fashion. Prioritize tickets and allocate resources to confirm an appropriate resolution for customers. Provide guidance regarding daily ticket updates to promote customer communications. Ensure the team is meeting all customer expectations using metrics to improve customer service and helpdesk processes. Support the User Services Manager in providing direction and assistance to the Helpdesk Team while ensuring they are providing outstanding customer support. Work with Project Manager in coordinating and scheduling Helpdesk technician work to accommodate desk side and phone support for the entire organization while meeting special projects timeline. Proactively identify opportunities to optimize and enhance Helpdesk services, support, and new technology adoption. Serve as subject matter expert and escalation point to personnel in the Helpdesk support team. Maintain both the ticketing system (ServiceNow) and knowledge base to ensure accuracy. Measure and report on service delivery performance metrics including customer satisfaction follow ups, request, and incident ticket statistics via ServiceNow. Manage the life cycle of all issues, primary objective are: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. Escalate higher priority issues to System Administrator, Network Administrator, Network Team, and/or Operations for in-depth analysis. Train Helpdesk staff with new internal processes and procedures. Required Qualifications: Must have US Citizenship, be a Permanent resident, or hold a Green Card A Bachelor's degree or 10 years' work experience in a related field. At least five (5) years of progressive IT experience, to include three (3) at a complex organization. ITIL certified and proven track record of applying it to Helpdesk Operations. Strong team management skills to keep team agile and focused on evolving priorities Strong customer service skills to handle VIP / white glove needs and scenarios Experience creating, updating and enforcing SOPs, KB resources, and technical documentation Expertise of ServiceNow ticketing system for tracking and resolving both incidents and requests opened by user calls. Experience in installing and troubleshooting OA systems in user organizations. Ability to manage competing priorities with little direction. Knowledge of Microsoft and Apple office automation environments (hardware, software and tools) and evolving trends. Preferred Qualifications & Skills: Ability to stay current with evolving IT technology, e.g., Endpoint management tools (e.g., Ivanti, JAMF, SmartDeploy, etc.), network and wireless connectivity, latest software releases, etc. Ability to measure effectiveness of customer service and make adjustments in service to increase user satisfaction. Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $100,000 to $110,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

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IT Help Desk Support

TITLE: IT HELP DESK SUPPORT

REPORTS TO: IT MANAGER

Primary Purpose:
**Responsibilities**:

- IT support calls - Computer systems and Peripherals.
- PC system and student Laptops installation, setup and configuration.
- Microsoft Office 365 Suite Applications support (Staff, Students and Parents)
- Laptop-Projector setup for presentations and events
- Website content and social media updates
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- System End Point protection: Updates, Patches and monitoring
- Conduct IT Training and Orientations for Staff, Students and Parents
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- CCTV System - technical support
- Documentation of customized Handouts

Qualifications:

- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field

About American Baccalaureate School:
ABS is a private, non-profit school offering an American-based curriculum including a wide variety of advanced courses, and a college preparatory program, guiding students to become independent, intellectual global citizens. It is our goal to develop responsible and accountable young adults who are prepared for the challenges of international universities. The American Baccalaureate School opened its doors in September 2006 to 550 students. We now have over 1,300 students enrolled from pre-Kindergarten through 12th grade.

Job ID 60

(Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.) Description:

C3EL is seeking a Help Desk Tier I Support to join our team in Camp Arifjan, Kuwait. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently. Responsibilities

Perform laptop imaging and deployment. Conduct basic IP and network connectivity troubleshooting. Create and manage user accounts within a Microsoft domain environment. Add and remove computers from the domain. Assign users to appropriate groups and apply necessary permissions. Create and manage Exchange mailboxes. Diagnose and resolve user email-related issues. Troubleshoot and configure printers, including mapping shared printers. Document all support actions and troubleshooting steps for reporting and tracking purposes. Minimum Qualifications:

An Active, in-scope US Government issued

Secret

clearance. Due to the nature of the work and contract requirements,

US Citizenship is required. Must have a minimum of seven (7) years of experience with IT systems. Must have a minimum of four (4) years in IT customer support. Must have a minimum of two (2) years experience in a military environment. Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+CE or SSCP. Able to travel to support mission up to 10%. Education:

Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience. Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in C3EL’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select. Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, for example: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorders (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Diabetes Disability examples continue as listed in the original text. Disability Status Select. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

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Overview

Join to apply for the Urgent Requirement for IT Help Desk role at KUWAIT JOBS HERE .

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Description

Initially for 6 months contract, then will extend the contract based on performance; please share your CV to

Job Details

• Salary: 300 KD
• Location: Kuwait City, Kuwait
• Job Type: Full-Time
• Company: Kuwait Jobs
• Posted: 6 days ago

Contact

• Email:

Qualifications & Roles

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Advertising Services

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Overview

Join to apply for the

Urgent Requirement for IT Help Desk

role at

KUWAIT JOBS HERE . Get AI-powered advice on this job and more exclusive features. Description Initially for 6 months contract, then will extend the contract based on performance; please share your CV to Job Details

Salary:

300 KD Location:

Kuwait City, Kuwait Job Type:

Full-Time Company:

Kuwait Jobs Posted:

6 days ago Contact

Email:

Qualifications & Roles

Seniority level:

Entry level Employment type:

Full-time Job function:

Information Technology Industries:

Advertising Services Referrals increase your chances of interviewing at KUWAIT JOBS HERE by 2x

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Web Developer and Help Desk IT Support Required In Salmiya

Web Developer and Help Desk IT Support Required In Salmiya. Ready to start immediately with experience in retail and e-commerce. Valid transferable Visa 18 Minimum of 5 years’ experience in the same sector. To apply, please send your CV to (emailprotected) . Please include the position you are applying for in the subject line of the email. Salary range: 100-400 Kwd (no link with this job).

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Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

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Overview

To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.

Responsibilities

• Handle inbound and outbound calls.


• Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.


• Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, etc.


• De-escalate situations involving dissatisfied customers, offering patient assistance and support.


• Document all customer interactions and tickets in the CRM system.


• Regularly review and update the customers’ information in the CRM system.


• Collaborate with the call center supervisor and other call center agents to improve customer service.


• Follow the customer service script provided by the company.


• Maintain strong customer relationships.

Requirements

• High School or secretarial certification.


• Strong English and Arabic language skills (written and spoken).


• 6 months to 2 years of experience as a call center agent.

Seniority level

• Entry level

Employment type

• Full-time

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Long Description

Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities

Comply with staffing schedules and break allowances

Provide customers with accurate information at all times

Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time

Create complaint tickets correctly, in adherence with policies and procedures

Update the database with the most recent customer information

Handle stressed, angry and confused customers in the most positive way possible

Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

Prior experience in a customer service role

Good communication skills

Able to communicate in Arabic and English

Good computer skills

Education Bachelor’s Degree

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