49 German Speaker jobs in Kuwait

Enterprise Account Executive - Telecoms - DACH Territory - German Speaker

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Open source software is the new default in the enterprise, and Canonical is the new challenger to major enterprise software vendors.

We deliver better open source from the data center to cloud and edge. Our Linux distribution Ubuntu is now the leading platform for public cloud compute, and the favorite platform for software engineers, data scientists and AI developers. Our mission is to accelerate the adoption and quality of open source globally, and our goal is to ship the most software on the planet by cores. A tidal wave of open source innovation is the next phase of the entire enterprise software industry, and we aim to be the most compelling way to ride that wave.

Our customers include Global 500 enterprises and startups. We are expanding our product range from the base operating system - Ubuntu - to full enterprise solutions in infrastructure and applications. We can deliver software defined storage, private cloud solutions, container runtime environments, as well as databases, message queues, identity, observability, analytics, machine learning and web publishing capabilities. Customers love the idea that they can get security compliance and support for everything open source from a single company. Our goal is to have more solutions on tap than any other vendor, and we have built unique capabilities to make that possible across every cloud, every class of compute and every category of application.

Canonical provides licensed enterprise software products, commercial support, managed services, consulting and training services to customers who are deploying Ubuntu or open source applications on the cloud, in their data center, or to the connected device and IoT ecosystem. We are just over 1,000 colleagues in 70+ countries and $250m in revenue, profitable, on a steady but relentless growth trajectory. We are almost entirely distributed, with leadership spread across many countries. We believe that talent is equally distributed across the globe, and we are excited to hire, develop, promote and ultimately trust a diverse group of exceptional leads to build the best, not biggest, enterprise software company.

We hire carefully and deliberately; our selection process is long and requires substantial work from applicants. It will take successful applicants three to six months to secure an offer. This is not a place to apply if you are in a rush to find a position, it is a worthwhile place to apply if you are ambitious and long-term in your thinking about your career and the dynamics which move the world forward. If you see clearly the rise of open source, and you understand the drivers of enterprise procurement and technical decision making, then you will understand why Canonical has such a tremendous long term advantage. You will also understand, given the ferocity of competition and the challenges of competing in a market of giants, that we have to set a very high bar for hiring and performance. In order to be a world leading company we select for exceptional ability as well as character, and then provide an environment which promotes teamwork and celebrates diligence, collaboration and effectiveness. All of those are easy to say but hard to do - at Canonical we are willing to be uncomfortable in pursuit of that excellence.

In building our sales team, we look for five things:

Empathy for the customer - a real understanding of customer needs, industry-specific challenges, and a desire to help customers solve their business problems High intellect - the ability to learn quickly, understand very complex subjects, and communicate clearly to build trust and confidence Passion for technology - a fascination with the state of the art from brilliant people solving hard problems, and fierce competition for large prizes Teamwork - a willingness to help others, to collaborate well with people from different disciplines, and to balance personal and team ambitions Energy - the drive to motivate oneself and others to achieve the best result for the team and our customers

Ubuntu is already very widely adopted which gives us a credible basis for conversations in the market. Nevertheless, it requires real work for sales professionals to build on that adoption to create trusted and profitable commercial relationships with the enterprises in their territory. Our product managers and marketing teams run campaigns to generate awareness, engagement and leads, but you will need to go beyond managing inbound interest to develop the potential of your territory. You will need judgement as to which industries and companies are ready to go deeper with open source and Canonical, and energy to develop relationships in advance of proven interest. We expect professional practice, territory and account planning, as well as clear, complete and continuous reporting on pipeline status and activity, using standard professional tools.

The successful candidate will carry an annual bookings quota within their assigned territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events twice a year. They will be expected to demonstrate professionalism and effectiveness, to prospect accounts for new business, maintain and develop existing relationships, and work with colleagues and partners on account strategy. They must be comfortable selling enterprise software, open source, cloud, virtualization, container technologies and technical software solutions to senior levels of the enterprise.

Location: For this role, you need a good knowledge of the Telco market in the DACH region. Being based in DACH would therefore be preferable.

What your day will look like

Represent the company, its solutions and software, in your territory Build and execute a territory plan to prioritize outreach and prospecting Develop new pipeline through outreach, prospecting, local marketing, and industry events Close contracts to meet and exceed quarterly and annual bookings targets Be mindful and proactive in achieving tactical and strategic objectives Manage customer relationships and interactions through all stages of the sales cycle Work with field engineers to propose solutions that solve our customers' business problems Work with customer success to identify growth opportunities Maintain accurate pipeline data and forecasts within Salesforce Establish productive professional relationships with key influencers and decision makers

What we are looking for in you

Bachelor's level degree, preferably in engineering or computer science Experience of open source technology and solutions Detail oriented with effective follow-up Experience in enterprise software or technology sales planning and execution in the Telecoms in the DACH region Track record of achievement in sales targets and new account wins Self-discipline and motivation to be successful in a distributed team Professional written and spoken English, as well as German language Ability to travel for customer engagements, industry events and company events

Additional Skills Of Interest

Specific vertical experience, in particular finance, telco, health, energy, public sector, tech Experience speaking at conferences or industry events

What we offer you

We consider geographical location, experience, and performance when shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven commission structure. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Program Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a fully distributed company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Sales and Business Development Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and commitment, to creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for their future:

CLIENT ADVISOR AND SALES SUPPORT IN KUWAIT

Your Mission

To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve carefully curated KPIs

Accountabilities

• Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
• Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
• Establish and develop relationship with existing clients and engage new customers to the brand.
• Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
• Contribute to the store and service KPIs achievement.
• Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
• Perform all CRM one-to-one activities.
• Apply all sales-related procedures and guidelines.
• Ensure that all front areas of the shop are clean and products are displayed as per VM guidelines.
• Perform all After Sales service front office activities directly related to final customers (taking charge of items to repair brought back by customers, performing a brief interview, and entering data in SAP), acting as a proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
• Perform online training modules and participate in defined training sessions in order to develop your knowledge on different topics.

PROFILE

The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3/4 years sales experience within Bulgari or a similar role within luxury/fashion brand. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential

ADDITIONAL INFORMATION

To succeed in this role you should hold strong customer service and negotiation skills and work with integrity and respect to ensure operational effectiveness. Strong Business awareness and the ability to network with prospective clients outside of the store in order to enhance and build your client base is essential. Knowledge of Bulgari products, selling skills and store procedures is an advantage.

#J-18808-Ljbffr

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and commitment, to creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for their future: CLIENT ADVISOR AND SALES SUPPORT IN KUWAIT Your Mission To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve carefully curated KPIs Accountabilities Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM one-to-one activities. Apply all sales-related procedures and guidelines. Ensure that all front areas of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking charge of items to repair brought back by customers, performing a brief interview, and entering data in SAP), acting as a proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform online training modules and participate in defined training sessions in order to develop your knowledge on different topics. PROFILE The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3/4 years sales experience within Bulgari or a similar role within luxury/fashion brand. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential ADDITIONAL INFORMATION To succeed in this role you should hold strong customer service and negotiation skills and work with integrity and respect to ensure operational effectiveness. Strong Business awareness and the ability to network with prospective clients outside of the store in order to enhance and build your client base is essential. Knowledge of Bulgari products, selling skills and store procedures is an advantage.

#J-18808-Ljbffr

The Call Center Assistant is responsible for responding to guest and client queries in an appropriate and timely manner by answering calls and following up on queries and orders. Additionally, they will be responsible for maintaining and obtaining information by answering telephone calls; confirming orders and verifying information.

· Answer inbound calls as well as making outbound calls to assist customers with specific inquiries.

· Maintain accurate records of call data information including name, telephone number, request made, etc.

· Log all call data and update existing databases with changes and the status of each client and customer request.

· Respond promptly and professionally to client and customer complaints, escalating them to the relevant department supervisor and manager when required.

· Identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives.

· Seize opportunities to upsell products when they arise.

· Build sustainable relationships and engage customers by taking the extra mile.

· Provide personalized customer service of the highest level, assuring a prompt and accurate response to inquiries by phone and/or email.

· Prioritize all calls and requests, dealing with them in a timely and effective manner.

· Remain well-versed on all restaurant details including type of cuisine, location, opening & closing times, reservation policy, menu items, catering facilities, etc.

· Deal with displeased customers professionally, attempting to resolve issues positively and avoiding escalations.

· Deal promptly with dropped calls/missed calls, calling back and replying to voicemails and messages.

· Maintain an accurate filing and administrative system including emailing, filling out paperwork, completing necessary documents, and liaising with other departments.

· Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

· Maintain a positive, empathetic, and professional attitude toward customers at all times.

· Perform any other duties as assigned by the direct supervisor.

Skills

· Strong interpersonal and communication skills.

· Excellent telephone & customer service skills.

· Strong time management skills.

· Multitasking skills.

· Customer service drive skills.

· Strong relationship-building skills.

· Strong attention to detail.

#J-18808-Ljbffr

Job Description

To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.

Responsibilities

• Handle inbound and outbound calls.
• Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
• Call URC customers and potential customers whenever needed to inform them about the company's new products, services, policies, . etc.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Document all customer interactions and tickets in the (CRM) system
• Regularly reviewing and updating the customers information in the (CRM) system.
• Collaborate with the call center supervisor and the other call center agents to improve the customer service.
• Ensure to follow the customers service script provided by the company.
• Maintain strong customer relationships.

Requirements:

• High School or secretarial certification
• Strong English and Arabic language skills (written and spoken)
• 6 Months to 2 Years of experience as a Call Center Agents
• Previous experience using CRM system.

#J-18808-Ljbffr

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

#J-18808-Ljbffr

Long Description

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities

• Comply with staffing schedules and break allowances


• Provide customers with accurate information at all times


• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time


• Create complaint tickets correctly, in adherence with policies and procedures


• Update the database with the most recent customer information


• Handle stressed, angry and confused customers in the most positive way possible


• Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

• Prior experience in a customer service role


• Good communication skills


• Able to communicate in Arabic and English


• Good computer skills

Education
Bachelor’s Degree



#J-18808-Ljbffr

Responsibilities

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep records of all conversations in our call center database in a comprehensible way
5. Meet personal/team qualitative and quantitative targets
6. Make use of available opportunity to sell or advertise products to customers
7. Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues
8. Move complex issues or complaints to supervisors
9. Willing to work during extended odd hours and/or during holiday periods

Profile

Requirements and skills

1. Must have good knowledge of customer relationship or customer service practices
2. Strong phone and verbal communication skills along with active listening
3. Ability to multi-task, set priorities and manage time effectively
4. Good interpersonal skills to enable an easy flow with customers
5. Ability to work as part of a team if needed
6. Good data entry and typing abilities
7. A minimum of high school diploma
8. At least 2 years of work experience in a call center environment

To apply, kindly submit your CV in PDF format to .

#J-18808-Ljbffr

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile

Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to

.

#J-18808-Ljbffr