39 German Speaker jobs in Kuwait

Überblick

Canonical ist ein globales Softwareunternehmen, das Ubuntu und Open-Source-Unternehmenslösungen für Cloud, Entwicklung, IoT und KI veröffentlicht. Ubuntu ist die am schnellsten wachsende Linux-Distribution und gilt als das führende Betriebssystem in der Cloud. In Zusammenarbeit mit Google, Amazon, IBM und Microsoft unterstützt Canonical Unternehmen dabei, agiler zu werden und neue Technologien schneller zu übernehmen. Beispiele für Kundenerfolge umfassen KI, Blockchain, IoT, fortschrittliche Robotik und selbstfahrende Autos, bei denen Ubuntu die bevorzugte Entwicklungsplattform ist. Rolle

Die Rolle eines Sales Development Representative bei Canonical. Canonical ist profitabel und wächst. Wir betrachten unsere Vertriebsentwicklungsorganisation als die beste Technologie-Vertriebsakademie auf dem Markt und wählen daher außergewöhnliche und ambitionierte Kandidaten für unser Team aus. Diese Rolle wird Ihnen Freude bereiten, wenn Sie organisiert, hartnäckig, charismatisch und fleißig sind. Sie sollten Interesse an Technologie und ihren geschäftlichen Auswirkungen haben. In dieser Position arbeiten Sie mit einem regionalen Vertriebs- und Marketingteam zusammen, und Ihr Hauptziel ist es, Kundenprojekte zu finden, die zu unseren Produktlinien passen, und den guten Ruf von Canonical in verschiedenen Branchen und Regionen zu verbreiten. Typischer Arbeitstag

Bearbeiten von eingehenden Kundenanfragen per E-Mail, Telefon und Chat Durchführen von ausgehenden Vertriebs- und Marketingkampagnen Reisen zu Veranstaltungen und Konferenzen weltweit, Präsentationen an Ständen halten und persönliche Marketing- und Vertriebsmöglichkeiten fördern Zusammenarbeiten mit verschiedenen Teams und hochrangigen Stakeholdern, um Ergebnisse zu erzielen Direktes Zusammenarbeiten mit dem Marketing bei Kampagnen Recherche von Informationen über potenzielle Kunden Generieren einer Pipeline im Millionenbereich Identifizieren von Markttrends Mitwirkung bei der Definition von Prozessen und Richtlinien für das Team Kontakt mit neuen und bestehenden Kunden, Einrichtung und Teilnahme an Besprechungen sowie aktive Kontaktpflege zur Identifizierung neuer Möglichkeiten Erstellen, aktualisieren und pflegen von Leads für globale Chancen. Was wir suchen

Hervorragende schulische und universitäre Leistungen Leidenschaft für Wirtschaft und Technologie Engagement für kontinuierliches Lernen und Verbesserung – neugierig, flexibel, wissenschaftlich orientiert Kreatives Problemlösen und teamübergreifende Zusammenarbeit Mündliche und schriftliche Kommunikationsfähigkeiten Ergebnisorientiert mit einem Überfliegergeist Beharrlichkeit und Ausdauer Was wir bieten

Das Grundgehalt hängt von verschiedenen Faktoren ab, darunter Ihrem geografischen Standort, dem Erfahrungsniveau, den Kenntnissen und Fähigkeiten. Neben den oben genannten Vorteilen haben bestimmte Rollen auch Anspruch auf zusätzliche Vorteile und Prämien, einschließlich Jahresboni und Verkaufsanreize basierend auf Umsatz oder Auslastung. Unsere Vergütungsphilosophie zielt darauf ab, Gerechtigkeit in unserer globalen Belegschaft sicherzustellen. Neben einer wettbewerbsfähigen Grundvergütung bieten wir allen Teammitgliedern zusätzliche Leistungen, die unsere Werte und Ideale widerspiegeln. Bitte beachten Sie, dass je nach Arbeitsort zusätzliche Leistungen gelten können. Für weitere Informationen hierzu wenden Sie sich bitte an Ihren Talent Partner. Persönliches Lern- und Entwicklungsbudget in der Höhe von 2.000 USD pro Jahr Jährliche Überprüfung der Vergütung Anerkennungsprämien Jährlicher Urlaub Elternurlaub Mitarbeiterhilfsprogramm Möglichkeit, an neue Standorte zu reisen, um Kollegen bei Sprints zu treffen Priority Pass für Reisen und Reise-Upgrades für Firmenveranstaltungen auf Langstrecken Chancengleichheit

Canonical ist ein Arbeitgeber, der Chancengleichheit bietet. Wir sind stolz darauf, einen Arbeitsplatz ohne Diskriminierung zu fördern. Vielfalt an Erfahrungen, Perspektiven und Hintergründen schaffen ein besseres Arbeitsumfeld und bessere Produkte. Unabhängig von Ihrer Identität werden wir Ihre Bewerbung fair berücksichtigen.

#J-18808-Ljbffr

Overview

Direct message the job poster from City Hypermarket

Call Center Agent position. The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, and support day-to-day operations of the call center.

Responsibilities

• Handle incoming and outgoing calls in a professional and efficient manner
• Provide accurate information and resolve customer inquiries or complaints
• Record and update customer information in the system
• Coordinate with other departments to resolve issues and follow up as needed
• Maintain a high level of product knowledge to assist customers effectively
• Achieve daily, weekly, and monthly performance targets
• Ensure adherence to company policies, procedures, and call center scripts
• Maintain a high standard of customer service at all times
• Good computer and data entry skills
• Ability to handle high call volumes and work under pressure
• Strong problem-solving skills and attention to detail

Qualifications

• Previous experience in a call center or customer service role is preferred

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development, Sales, and Customer Service

Industries

• Retail

#J-18808-Ljbffr

Responsibilities

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep records of all conversations in our call center database in a comprehensible way
5. Meet personal/team qualitative and quantitative targets
6. Make use of available opportunity to sell or advertise products to customers
7. Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues
8. Move complex issues or complaints to supervisors
9. Willing to work during extended odd hours and/or during holiday periods

Profile

Requirements and skills

1. Must have good knowledge of customer relationship or customer service practices
2. Strong phone and verbal communication skills along with active listening
3. Ability to multi-task, set priorities and manage time effectively
4. Good interpersonal skills to enable an easy flow with customers
5. Ability to work as part of a team if needed
6. Good data entry and typing abilities
7. A minimum of high school diploma
8. At least 2 years of work experience in a call center environment

To apply, kindly submit your CV in PDF format to .

#J-18808-Ljbffr

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

#J-18808-Ljbffr

Long Description

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities

• Comply with staffing schedules and break allowances


• Provide customers with accurate information at all times


• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time


• Create complaint tickets correctly, in adherence with policies and procedures


• Update the database with the most recent customer information


• Handle stressed, angry and confused customers in the most positive way possible


• Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

• Prior experience in a customer service role


• Good communication skills


• Able to communicate in Arabic and English


• Good computer skills

Education
Bachelor’s Degree



#J-18808-Ljbffr

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile

Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to

.

#J-18808-Ljbffr

Customer Support:

Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution:

Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation:

Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge:

Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration:

Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics:

Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage

#J-18808-Ljbffr

Long Description

Job Summary Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities

Comply with staffing schedules and break allowances

Provide customers with accurate information at all times

Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time

Create complaint tickets correctly, in adherence with policies and procedures

Update the database with the most recent customer information

Handle stressed, angry and confused customers in the most positive way possible

Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

Prior experience in a customer service role

Good communication skills

Able to communicate in Arabic and English

Good computer skills

Education Bachelor’s Degree

#J-18808-Ljbffr

Join to apply for the Team Leader - Call Center role at Alghanim Industries

Call Center Team Leader shall oversee activities of call center agents to ensure that all customer queries are handled effectively and professionally, whilst strengthening and maintaining excellent relations with customers. Call Center Team Leader shall be responsible to take initiative to resolve customer complaints effectively by understanding their complaint and routing to the concerned department head timely.

Job Responsibilities

• Ensures that all calls are answered within predetermined time scales and are dealt with in a professional manner by the call agents.
• Manages all service requests and change requests for the client.
• Builds and maintains excellent customer relationships.
• Investigates and resolves customer problems with services rendered.
• Responds promptly to customer needs.
• Follows up with the customers by telephone and e-mail and ensures that their needs are met satisfactorily.
• Compiles customers requirements based on information received from meetings, calls, direct mail responses and other sources.
• Solicits customer feedback & analyze to rate level of customer satisfaction.
• Builds customer’s interest in the business offered by the company.
• Ensures the maintenance and updating of customer databases with changes and status of customers.
• Ensures the follow up of calls of the client including clerical duties which includes faxing, filling up paperwork as well as liaising with other departments.
• Achieves the highest level of customer satisfaction as well as grow company sales.

Candidate Requirements

• Excellent oral & written communication skills both in English & Arabic.
• Knowledge of Car Rental business functions and operating procedures. Customer service oriented.
• Pleasant with friendly manners. Strong interpersonal skills.
• High level of self-control. Excellent team player.
• Ability to make evaluative judgments.
• Effectively deal with job stress, angry callers and upset customers. Ability to write routine reports and correspondence.
• Excellent Computer skills and proficiency in MS Office Applications.
• 5-7 Years experience in similar position in a well known company.
• Flexibility on working hours.

Bachelor’s Degree

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Motor Vehicle Manufacturing

#J-18808-Ljbffr