91 Front Office jobs in Kuwait

Job Description - Front Office Receptionist (HOT0BPFD)

Job Description

Front Office Receptionist (Job Number: HOT0BPFD )

Work Locations : Waldorf Astoria Kuwait Al Rai - Al Farwaniya - Kuwait Farwaniya 92000

An Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.

What will I be doing?

As Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately check-ins and check-out
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Executive tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Front Office experience in the hotel, leisure or retail sector
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in Executive Lounge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job : Guest Services, Operations, and Front Office

An Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.

What will I be doing?

As Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately check-ins and check-out
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Executive tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscience manner
  
  
  

• Previous Front Office experience in the hotel, leisure or retail sector
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
  
  
  

• Previous experience in Executive Lounge in a hotel environment
• Multi-lingual
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitality

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Join a hotel that is part of the Accor network, which includes over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations worldwide. We believe in your potential and the value you bring. There are numerous opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable experience for our customers, colleagues, and our planet. Together, we embody responsible hospitality.

Take the opportunity to become a Heartist and let your heart guide you in this vibrant world.

Front Office Receptionist

First impressions matter! As a Front Office Receptionist, you will greet guests from arrival to departure, ensuring they have a memorable experience with us.

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunities to develop your talent and grow within your property and across the globe
• Participate in our Corporate Social Responsibility activities, such as Planet 21, to make a difference

• Manage night shifts on a rotational basis, ensuring smooth check-in and check-out processes
• Perform night audit procedures, accurately recording all financial transactions
• Monitor hotel security, coordinate with security personnel, and handle emergencies
• Ensure compliance with hotel policies, procedures, and brand standards
• Conduct night shift handovers and communicate key details to the morning team
• Manage room availability, late check-outs, and early arrivals
• Assist in resolving operational issues during the night
• Handle guest feedback and escalate issues when necessary
• Perform administrative tasks such as updating reports, managing emails, and tracking guest preferences
• Coordinate with housekeeping and maintenance for urgent room issues
• Maintain a professional and welcoming atmosphere at the front desk
• Greet guests, manage check-ins, respond to requests, and settle accounts with exceptional service
• Take initiative to personalize guest experiences
• Promote hotel facilities and look for opportunities to upsell to enhance guest stays

Ideal candidates will have:

• A service-oriented personality
• Experience in hospitality (preferred)
• Experience with Opera or similar systems (preferred)
• Fluency in English
• Additional languages are a plus

Join a diverse and dynamic team committed to delivering exceptional guest experiences in a welcoming environment that fosters growth and collaboration.

We are an inclusive company dedicated to attracting, recruiting, and promoting diverse talent.

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the Job:

An opportunity has arisen for aGuest Relations Executive to join theFront Office in Jumeirah Messilah Beach . The main duties and responsibilities of this role:

Key Responsibilities:

• Welcome and register guests upon arrival, issue room keys, and process payments on departure.
• Assist guests efficiently throughout their stay, ensuring all requests are met and privacy is maintained.
• Maintain accurate guest records in the Opera system, including passport scans for the CID report.
• Ensure the Guest Services desk is fully operational, stocked, and prepared at all times.
• Maximize room revenue by up-selling and securing the highest possible rates for walk-in guests.
• Attend daily briefings, update supervisors on challenges, and assist with administrative tasks like filing and routing reports.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Should have2-year minimum experience in Spa in a five-star hotel.
• Anticipate guest’s needs and respond with congenial hospitality.
• Work in a multicultural environment.
• Highly organized, ability to multi-task and work well within a team.
• Extensive knowledge in Anatomy and physiology.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry. This include

• 30 days of annual leave
• flight ticket is provided
• Provided accommodation
• Monthly service charge

• Job Identification 10380
• Job Category Food & Beverage
• Posting Date 06/25/2025, 11:43 AM
• Apply Before 07/25/2025, 11:43 AM
• Job Schedule Full time