24 Front End jobs in Kuwait

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role:

The Front Desk Receptionist welcomes guests to the property , providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus r esponding to a wide variety of guest requests , assessing guest needs , adding personal recommendations , and align ing with Four Seasons service standards . This role is part of the Front Office, reporting to the Front Desk Manager.

What you will do:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

  
  

• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.

  
  

• Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;

  
  

• Resolves guest complaints , and find opportunities to recognize and personalize the service

  
  

• experience for all guests

  
  

What you bring :

• One + years' experience working within a luxury hotel or similar environment is considered an asset

  
  

• Excellent interpersonal skills and communication skills

  
  

• Cross cultural sensitivity, and customer service orientation

  
  

• Guest centricity and understanding the importance of guest’s preferences .

  
  

• Excellent communication skills in both English and Arabic.

  
  

What we offer:

• Full board single accommodation in a high-quality, well-resourced compound.

  
  

• Complimentary nights at Four Seasons Hotels worldwide.

  
  

• Paid home leave tickets.

  
  

• Quality employee meals.

  
  

• Free transportation to and from work.

  
  

• High-speed Wi-Fi in staff accommodation and transport.

  
  

• Regular social and sporting events.

  
  

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!

Are you passionate about creating memorable first impressions? We’re looking for a Front Office Receptionist who will provide a warm welcome, deliver exceptional guest service, and ensure a smooth and efficient check-in and check-out experience — all while maintaining the standards of a world-class 5-star hotel.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

Welcoming guests warmly and handling check-in/check-out processes efficiently.

Managing guest reservations, room allocations, and special requests.

Using Opera PMS to process arrivals, departures, payments, and guest profiles accurately.

Responding to guest inquiries, providing hotel and local area information, and assisting with arrangements.

Handling guest concerns or complaints promptly and professionally.

Coordinating with other departments to ensure smooth service delivery.

Maintaining a professional appearance, positive attitude, and guest-focused approach at all times.

What we need from you:

Minimum 1–2 years of proven experience as a Front Office Receptionist in a 5-star hotel.

Strong working knowledge of Opera PMS is essential.

Excellent communication and interpersonal skills.

Ability to multitask and remain calm under pressure in a fast-paced environment.

Well-spoken in English; additional languages are a plus.

Flexibility to work shifts, weekends, and public holidays.

What you can expect from us:

A welcoming and supportive team environment.

Opportunities for career growth within IHG Hotels & Resorts.

Training to enhance your customer service and system skills.

Colleague recognition programs and attractive hotel benefits.

At IHG, we believe in providing Room to Belong, Room to Grow, and Room to Make a Difference . If you’re ready to combine your technical skills with genuine hospitality, we’d love to welcome you to our team.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Description - Front Office Receptionist (HOT0BPFD)

Job Description

Front Office Receptionist (Job Number: HOT0BPFD )

Work Locations : Waldorf Astoria Kuwait Al Rai - Al Farwaniya - Kuwait Farwaniya 92000

An Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.

What will I be doing?

As Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately check-ins and check-out
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Executive tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Front Office experience in the hotel, leisure or retail sector
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in Executive Lounge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job : Guest Services, Operations, and Front Office

Are you passionate about creating memorable first impressions? We’re looking for a Front Office Receptionist who will provide a warm welcome, deliver exceptional guest service, and ensure a smooth and efficient check-in and check-out experience — all while maintaining the standards of a world-class 5-star hotel.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

Welcoming guests warmly and handling check-in/check-out processes efficiently.

Managing guest reservations, room allocations, and special requests.

Using Opera PMS to process arrivals, departures, payments, and guest profiles accurately.

Responding to guest inquiries, providing hotel and local area information, and assisting with arrangements.

Handling guest concerns or complaints promptly and professionally.

Coordinating with other departments to ensure smooth service delivery.

Maintaining a professional appearance, positive attitude, and guest-focused approach at all times.

What we need from you:

Minimum 1–2 years of proven experience as a Front Office Receptionist in a 5-star hotel.

Strong working knowledge of Opera PMS is essential.

Excellent communication and interpersonal skills.

Ability to multitask and remain calm under pressure in a fast-paced environment.

Well-spoken in English; additional languages are a plus.

Flexibility to work shifts, weekends, and public holidays.

What you can expect from us:

A welcoming and supportive team environment.

Opportunities for career growth within IHG Hotels & Resorts.

Training to enhance your customer service and system skills.

Colleague recognition programs and attractive hotel benefits.

At IHG, we believe in providing Room to Belong, Room to Grow, and Room to Make a Difference . If you’re ready to combine your technical skills with genuine hospitality, we’d love to welcome you to our team.