19 Freelance Crm jobs in Kuwait

The role of the CRM Executive is to assist the CRM team in planning and implementing the Automotive Division’s strategy for lead generation and customer retention campaigns.

Job Responsibilities

• Generate and constantly improve analytical reports and reporting structure.
• Constantly improve the efficiency of the Call Center and its utilization.
• Coordinate with all Business Units’ Marketing teams to ensure campaigns are maximizing their lead generation.
• Set up a meeting schedule to interact with Department Managers every month to discuss Customer Relationship Management performance.
• Analyze Customer Relationship Management performance through various statistical and reporting methods.
• Ensure the communication strategy is defined and implemented effectively and relevantly.
• Ensure customer insight is obtained using the central database.
• Develop a feedback or complaint procedure for customers to use.

Candidate Requirements

• Bachelor's in a related field.
• A minimum of 3 years of professional experience in CRM or other service-oriented fields.
• Written and oral communication skills in English and Arabic.
• Ability to deal with difficult situations.
• Excellent problem-solving skills to develop alternative solutions.
• Excellent project management skills to manage own projects and tasks.
• Commitment to improving customer satisfaction levels on an ongoing basis.
• Ability to define, monitor, and improve business processes with an emphasis on efficiency, productivity, and quality assurance.

Education: Bachelor’s Degree

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Key Responsibilities

• Ensure al customers’ queries are dealt with in a professional and friendly manner.
• Ensure all inbound telephone calls are dealt with according to Company standards and guidelines.
• Handling all generated leads, by making outbound calls, qualifying the leads, and trying to convert them into sales opportunity.

Candidate’s Requirements

• Prefer experience in call center/customer service.
• Preferably Arab nationality (can speak in Kuwaiti dialect).
• Fresh graduates can apply.
• Immediate joiners (part-time basis).

Interested candidates can e-mail their CV’s to

(Please note that only shortlisted candidates will be considered for inteviews).

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The Role As a CRM Specialist for the local marketing team, you are the voice of Deliveroo when speaking with our customers. Reporting into the CRM Marketing Manager, you’ll initiate, build, proof, send and approve targeted campaigns across our customer segments, including campaigns that support and enhance our overall marketing calendar. Overall you’ll be laser focused on creating campaigns and working across other marketing initiatives, and contribute to our KPI’s of increasing consumer engagement. You will be focused on utilising the right channels at the right time and ultimately deliver a meaningful impact to our customers, working closely with local, regional and global marketing and commercial teams. You’ll be a passionate and technical marketer, who consistently puts the customers at the centre of their decision making and campaign execution. You'll be the kind of person who can’t wait to look at your metrics soon after a send, and you'll get excited about new ideas, new channels and new campaigns. Responsibilities Collaborate with the wider local marketing and commercial teams, as well as regional and global CRM teams.

Coordinate and be responsible for the end-to-end delivery of emails, push-notifications and in-app messages executing in a timely and effective manner

Create, deploy and own local experiments to develop CRM best practises

Be comfortable with data targeting, segmentation & analysis - pulling it, manipulating it and interpreting it

Proactively communicate with stakeholders to ensure workloads & deadlines are managed efficiently (we love Slack channels for everything)

Drive test & learn strategies to optimise email templates, content and customer initiatives creating email best practice and making recommendations across the business

Conduct post campaign reporting, pulling out the most interesting lessons and using these to guide your future ideas

Must Haves A minimum of 1 year email application experience

Highly computer literate with:

HTML familiarity (ability to understand where changes need to be made)

Email deployment experience (Braze experience preferred)

Data visualisation tools (Looker experience preferred)

Life at Deliveroo We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. Benefits And Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around. Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes. And we're just getting started The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun. We are already a multi-billion pound company that is more than doubling in size every year. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

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The role of the CRM Executive is to assist the CRM team in planning and implementing the Automotive Division’s strategy for lead generation and customer retention campaigns. Job Responsibilities

Generate and constantly improve analytical reports and reporting structure. Constantly improve the efficiency of the Call Center and its utilization. Coordinate with all Business Units’ Marketing teams to ensure campaigns are maximizing their lead generation. Set up a meeting schedule to interact with Department Managers every month to discuss Customer Relationship Management performance. Analyze Customer Relationship Management performance through various statistical and reporting methods. Ensure the communication strategy is defined and implemented effectively and relevantly. Ensure customer insight is obtained using the central database. Develop a feedback or complaint procedure for customers to use. Candidate Requirements

Bachelor's in a related field. A minimum of 3 years of professional experience in CRM or other service-oriented fields. Written and oral communication skills in English and Arabic. Ability to deal with difficult situations. Excellent problem-solving skills to develop alternative solutions. Excellent project management skills to manage own projects and tasks. Commitment to improving customer satisfaction levels on an ongoing basis. Ability to define, monitor, and improve business processes with an emphasis on efficiency, productivity, and quality assurance. Education: Bachelor’s Degree

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Key Responsibilities

Ensure al customers’ queries are dealt with in a professional and friendly manner.

Ensure all inbound telephone calls are dealt with according to Company standards and guidelines.

Handling all generated leads, by making outbound calls, qualifying the leads, and trying to convert them into sales opportunity.

Candidate’s Requirements

Prefer experience in call center/customer service.

Preferably Arab nationality (can speak in Kuwaiti dialect).

Fresh graduates can apply.

Immediate joiners (part-time basis).

Interested candidates can e-mail their CV’s to

(Please note that only shortlisted candidates will be considered for inteviews).

#J-18808-Ljbffr

Overview

CRM Executive role at

Alghanim Industries . The CRM Executive assists the CRM team in planning and implementing the Automotive Division’s strategy for lead generation and customer retention campaigns. Responsibilities

Generate and constantly improve analytical reports and reporting structure. Constantly improve the efficiency of the Call Center and its utilization. Coordinate with all Business Units’ Marketing teams to ensure campaigns are maximizing their lead generation. Set up a meeting schedule to interact with Department Managers every month to discuss Customer Relationship Management performance. Analyze Customer Relationship Management performance through various statistical and reporting methods. Ensure the communication strategy is defined and implemented effectively and relevantly. Ensure customer insight is obtained using the central database. Develop a feedback or complaint procedure for customers to use. Qualifications

Bachelor's in a related field A minimum of 3 years of professional experience in CRM or other service-oriented fields Written and oral communication skills in English and Arabic Ability to deal with difficult situations Excellent problem-solving skills to develop alternative solutions Excellent project management skills to manage own projects and tasks Commitment to improving customer satisfaction levels on an ongoing basis Ability to define, monitor, and improve business processes with an emphasis on efficiency, productivity, and quality assurance Education

Bachelor’s Degree Seniority level

Mid-Senior level Employment type

Full-time Job function

Business Development and Sales Industries

Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Alghanim Industries by 2x

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Overview

Experience required: 3 Years

Job Role: Kuwaiti Nationality Only

Education: Diploma 2 years or higher

Language: Fluent in English

Availability: Can join immediately

Responsibilities

• System Implementation
• Training and Support
• Data Management
• Strategy Development
• Performance Monitoring and Optimization
• Collaboration with Stakeholders

Required skills

• Technical Proficiency
• Analytical Skills
• Communication Skills
• Problem-Solving Abilities
• Customer-Centric Mindset
• Attention to Detail

Application

• First Name: *
• Last Name: *
• Email: *
• Date of Birth: *
• Nationality: *
• Education:
• Upload your CV: * (Allowed file types: PDF, Word)

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Overview Experience required:

3 Years

Job Role:

Kuwaiti Nationality Only

Education:

Diploma 2 years or higher

Language:

Fluent in English

Availability:

Can join immediately

Responsibilities

System Implementation

Training and Support

Data Management

Strategy Development

Performance Monitoring and Optimization

Collaboration with Stakeholders

Required skills

Technical Proficiency

Analytical Skills

Communication Skills

Problem-Solving Abilities

Customer-Centric Mindset

Attention to Detail

Application

First Name: *

Last Name: *

Email: *

Date of Birth: *

Nationality: *

Education:

Upload your CV: * (Allowed file types: PDF, Word)

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Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here:

About the Role

The CRM Junior is responsible for supporting the CRM Senior in CRM implementations (collaboration, review, and approval), acting as a technical testing resource during applicable phases of the project lifecycle. Performing support functions for applications post-implementation (post go-live). Supporting and maintaining systems and applications under CRM to achieve Zain's goals of customer satisfaction and speed to market.

Responsibilities

• Review, analyze, and approve the design and development of vendor modules and CRM applications, collaborate with the vendor on the development and documentation of technical requirements for solutions, and develop design documents based on agreed requirements.
• Handover and transfer knowledge of new applications/services to the operations team and inform Zain users of changes to applications to ensure proper transfer of information and knowledge.
• Act as the testing resource during applicable phases of the project lifecycle (unit and integration testing) and perform acceptance testing for new services/projects, software releases, upgrades, and expansions. Report status according to the implementation plan.
• Perform maintenance and administration of in-house developed applications to ensure consistent performance.
• Provide second-level front-end application support to investigate and resolve trouble tickets and customer complaints efficiently.
• Participate in evaluating and providing feedback for commercial concept papers and technical requirements. Oversee pre-production and production environments for all systems to ensure stability and escalate risks accordingly.
• Ensure all activities comply with the Information Security Management System (ISMS) policies and report any security breaches or incidents immediately.
• Adhere to all environmental requirements set by statutory bodies in Kuwait or by Zain Group policies.
• Maintain occupational health and safety standards as per the OH&S management system, addressing hazards and risks associated with activities.

What We Need From You

• Strong communication, presentation, and influencing skills at all organizational levels.
• Excellent verbal and written communication skills.
• Proficiency in agile methodologies.
• Knowledge of CRM support processes specific to the telecom industry.
• Advanced skills in Microsoft Office tools (Excel, PowerPoint).
• Competency in SQL and Python is a plus.

About Application Process

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following documents:

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