10 Freelance Crm jobs in Kuwait

The role of the CRM Executive is to assist the CRM team in planning and implementing the Automotive Division’s strategy for lead generation and customer retention campaigns.

• Generate and constantly improve analytical reports and reporting structure.
• Constantly improve the efficiency of the Call Center and its utilization.
• Coordinate with all Business Units’ Marketing teams to ensure campaigns are maximizing their lead generation.
• Set up a meeting schedule to interact with Department Managers every month to discuss Customer Relationship Management performance.
• Analyze Customer Relationship Management performance through various statistical and reporting methods.
• Ensure the communication strategy is defined and implemented effectively and relevantly.
• Ensure customer insight is obtained using the central database.
• Develop a feedback or complaint procedure for customers to use.

• Bachelor's in a related field.
• A minimum of 3 years of professional experience in CRM or other service-oriented fields.
• Written and oral communication skills in English and Arabic.
• Ability to deal with difficult situations.
• Excellent problem-solving skills to develop alternative solutions.
• Excellent project management skills to manage own projects and tasks.
• Commitment to improving customer satisfaction levels on an ongoing basis.
• Ability to define, monitor, and improve business processes with an emphasis on efficiency, productivity, and quality assurance.

Education: Bachelor’s Degree

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here:

The CRM Junior is responsible for supporting the CRM Senior in CRM implementations (collaboration, review, and approval), acting as a technical testing resource during applicable phases of the project lifecycle. Performing support functions for applications post-implementation (post go-live). Supporting and maintaining systems and applications under CRM to achieve Zain's goals of customer satisfaction and speed to market.

• Review, analyze, and approve the design and development of vendor modules and CRM applications, collaborate with the vendor on the development and documentation of technical requirements for solutions, and develop design documents based on agreed requirements.
• Handover and transfer knowledge of new applications/services to the operations team and inform Zain users of changes to applications to ensure proper transfer of information and knowledge.
• Act as the testing resource during applicable phases of the project lifecycle (unit and integration testing) and perform acceptance testing for new services/projects, software releases, upgrades, and expansions. Report status according to the implementation plan.
• Perform maintenance and administration of in-house developed applications to ensure consistent performance.
• Provide second-level front-end application support to investigate and resolve trouble tickets and customer complaints efficiently.
• Participate in evaluating and providing feedback for commercial concept papers and technical requirements. Oversee pre-production and production environments for all systems to ensure stability and escalate risks accordingly.
• Ensure all activities comply with the Information Security Management System (ISMS) policies and report any security breaches or incidents immediately.
• Adhere to all environmental requirements set by statutory bodies in Kuwait or by Zain Group policies.
• Maintain occupational health and safety standards as per the OH&S management system, addressing hazards and risks associated with activities.

• Strong communication, presentation, and influencing skills at all organizational levels.
• Excellent verbal and written communication skills.
• Proficiency in agile methodologies.
• Knowledge of CRM support processes specific to the telecom industry.
• Advanced skills in Microsoft Office tools (Excel, PowerPoint).
• Competency in SQL and Python is a plus.

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following documents:

As part of our client’s nationalization initiative, we are inviting local nationals with a passion for the automotive industry to apply for the role of CRM Consultant. This position is ideal for individuals who are customer-focused, organized, and capable of managing the end-to-end customer experience across all communication channels.

Key Responsibilities:

• Maintain regular engagement with customers to ensure satisfaction and long-term loyalty
• Communicate courteously via phone, email, social media, or in person as needed
• Follow up on key customer milestones, including occasions, promotions, and company events
• Address and resolve customer complaints in line with company policies, escalating when necessary
• Accurately manage and update customer information within internal CRM systems
• Understand customer needs to identify cross-selling, up-selling, and referral opportunities
• Qualify and refer web leads to the Sales team for further action
• Conduct customer satisfaction surveys and collect insights to enhance service delivery
• Collaborate with internal teams to meet KPIs and prepare regular reports (e.g., SSS, PDSS, lead conversion rates)
• Stay up to date with internal procedures, service standards, and customer service best practices

Skills

Requirements:

• Bachelor’s degree or Diploma
• Bilingual in English and Arabic
• Excellent communication and relationship management skills
• Proficiency in CRM platforms and reporting tools

The Loyalty Card Procurement Manager is responsible for managing Alshaya loyalty cards across brands, regions, and customers, including new and existing card allocation and the associated support infrastructure. This is a new role aimed at driving best practice activity. Specifically:

1. Establishes and manages the overall group card activity for all loyalty-based card schemes, including both physical and digital interfaces with customers.
2. Manages the procurement of loyalty cards across Alshaya, working with suppliers to ensure cost-effective solutions while exploring new engagement methods such as mobile apps, OCR, and smartphones.
3. Collaborates with the brands relationship team to ensure balanced loyalty card activity and representation across the portfolio.

Skills and Qualifications:

• Minimum of 3 years managing loyalty card programmes in an FMCG retail environment, preferably with international loyalty programmes for well-known brands.
• Expertise in Customer Relationship Management, data analysis, and loyalty card procurement.
• Understanding of digital platforms and their application for loyalty schemes and customer identity.
• Strong analytical skills to interpret complex data and apply insights to campaigns.
• Excellent project management and organizational skills.

About The Company

M.H. Alshaya is a leading international franchise operator for over 70 retail brands, including Mothercare, H&M, Debenhams, and Starbucks. The company operates over 2,400 stores across multiple divisions and markets in the Middle East, North Africa, Russia, Turkey, and Europe, employing over 32,000 people from more than 110 nationalities.

Founded in Kuwait in 1890, Alshaya has established itself as an industry leader through local market understanding and a commitment to customer service. It invests continuously in talent and infrastructure, applying best practices across various operational areas. The Alshaya Group also operates in real estate, automotive, hotels, trading, and investments sectors.