60 Field Service Technician jobs in Kuwait

Field Service Technician (Jadocs) - Camp Arifjan

Kuwait City, Al Kuwayt General Dynamics Information Technology

Posted today

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Job Description

Clearance Level Top Secret/SCI Category Field Engineering Location Kuwait City, Kuwait Onsite Workplace

**Public Trust**:None***:
**Requisition Type**:Pipeline***:
**Your Impact**:
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

**GDIT has an opportunity for a Field Service Technician supporting Joint Automated Deep Operations Coordination System (JADOCS) at Camp Arifjan, Kuwait. Must have a current and active Top Secret Clearance. Must have CompTIA SEC+ ce Certification. Experience with other systems listed below.**

**RESPONSIBILITIES**:

- Initialize, place into operation, and troubleshoot software interfaces of JADOCS.
- Assist new users with managing system requirements to include data management, data recovery, and techniques to operate/maintain records.
- Provide over the shoulder technical assistance and/or training to users and maintainers.
- Provide troubleshooting assistance with software installation, software updates, and software fixes.
- Assist with fault detection, isolation, and correction of hardware systems and individual components.
- Interface JADOCS to external C4I systems - Setup and verify that interfaces are working and properly configured.
- Perform routine system maintenance and analysis functions including hardware configurations; adding, removing, and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards.

**QUALIFICATIONS**:

- AA/AS and 5 years’ experience.
- 2 years of additional work experience may be substituted for an A.A./A.S. Degree.
- CompTIA SEC+ ce Certification
- Experience with Windows 10 Administration, basic networking, Windows Server 2012 Administration, and VMware vSphere Ver 6.5 - Installation, Configuration, & Maintenance.
- Must have a current and active TS/SCI clearance.

**ADDITIONAL DESIRED QUALIFICATIONS**:

- Military fires experience.

GDITPriority #CECOMWFS #DefenseOCONUS #GDITArmy
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Field Service Technician BFT-A – Arifjan, Kuwait (Secret Clearance Required)

General Dynamics Information Technology

Posted 5 days ago

Job Viewed

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Job Description

Type of Requisition:


Regular

Clearance Level Must Currently Possess:


Secret

Clearance Level Must Be Able to Obtain:


Secret

Public Trust/Other Required:


None

Job Family:


Field Engineering

Job Qualifications:


Skills:


Aviation, Field Services, Technical Troubleshooting

Certifications:


None

Experience:


5 + years of related experience

US Citizenship Required:


Yes

Job Description:


GDIT has an immediate career opportunity for a Field Service Technician with Blue Force Tracker -Army (BFT-A) experience in Kuwait. Qualified candidates must have an active Secret clearance.


HOW THE FIELD SERVICE TECHNICIAN (BFT-A) WILL MAKE AN IMPACT:


  • Provide functional and technical support to the diverse community of Blue Force Tracking Aviation modules to include log book, quality control office, production control office, and flight operations log book, assist in the instruction and daily maintenance of all aircraft and log book records with customers to assure accuracy.
  • Provide onsite briefings for all unit personnel, over the shoulder training to BFT-A software users, provide help desk support, technical troubleshooting, and resolve procedural issues.
  • Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues.
  • Capture and file electronic trouble reports and software change requests.
  • Assist in implementing new aircraft into the system and assist with aircraft transfers.
  • Report data quality issues to unit personnel.
  • Support remote deployments.
  • Coordinate hardware replacements and repairs.
  • Assist in fielding new hardware and new software versions.
  • Maintain an advanced level of technical knowledge and skills required to execute all field service representative tasks assigned.
  • Perform other duties as required.

WHAT YOU WILL NEED TO BE SUCCESSFUL:


  • AA/AS, 5+ years experience. (will consider other combinations of years of experience, education and certifications
  • Must have a current and active Secret Clearance.
  • Graduate of DOD AVN Maintenance MOS Producing School OR Graduate of FAA Airframe and Power Plant (A&P) school OR Graduate of the APM BFT-AVN Technician Training Course and 2 yrs direct related experience may be substituted for a DOD Aviation Maintenance MOS or FAA A&P license.
  • Must have US Passport.
  • Must be able to complete CRC requirements to deploy.

#CECOMWFS


#DefenseOCONUS


The likely salary range for this position is $69,264 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:


40

Travel Required:


10-25%

T elecommuting Options:


Onsite

Work Location:


KWT Kuwait City - Camp Arifjan (APC150)

Additional Work Locations:


Total Rewards at GDIT:


Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.


Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr
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Field Service Technician BFT Aviation - Arifjan, Kuwait (Secret Clearance Required)

Kuwait City, Al Kuwayt General Dynamics Information Technology

Posted today

Job Viewed

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Job Description

**Req ID:** RQ204365
**Type of Requisition:** Expatriate
**Clearance Level Must Be Able to Obtain:** Secret
**Public Trust/Other Required:** None
**Job Family:** Field Service and Support
**Skills:**
Aviation,Field Services,Technical Troubleshooting
**Certifications:**
Airframe & Power Plant Mechanic - Federal Aviation Administration (FAA) - Federal Aviation Administration (FAA)
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
GDIT has an immediate career opportunity for a Field Service Technician with Blue Force Tracker -Army (BFT-A) experience in Kuwait. Qualified candidates must have an active Secret clearance.
**HOW THE FIELD SERVICE TECHNICIAN (BFT-A) WILL MAKE AN IMPACT:**
+ Provide functional and technical support to the diverse community of Blue Force Tracking Aviation modules to include log book, quality control office, production control office, and flight operations log book, assist in the instruction and daily maintenance of all aircraft and log book records with customers to assure accuracy.
+ Provide onsite briefings for all unit personnel, over the shoulder training to BFT-A software users, provide help desk support, technical troubleshooting, and resolve procedural issues.
+ Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues.
+ Capture and file electronic trouble reports and software change requests.
+ Assist in implementing new aircraft into the system and assist with aircraft transfers.
+ Report data quality issues to unit personnel.
+ Support remote deployments.
+ Coordinate hardware replacements and repairs.
+ Assist in fielding new hardware and new software versions.
+ Maintain an advanced level of technical knowledge and skills required to execute all field service representative tasks assigned.
+ Perform other duties as required.
**WHAT YOU WILL NEED TO BE SUCCESSFUL:**
+ AA/AS, 5+ years experience. (will consider other combinations of years of experience, education and certifications
+ Must have a current and active Secret Clearance.
+ Graduate of DOD AVN Maintenance MOS Producing School OR Graduate of FAA Airframe and Power Plant (A&P) school OR Graduate of the APM BFT-AVN Technician Training Course and 2 yrs direct related experience may be substituted for a DOD Aviation Maintenance MOS or FAA A&P license.
+ Must have US Passport.
+ Must be able to complete CRC requirements to deploy.
#CECOMWFS
#DefenseOCONUS
#GDITPriority
The likely salary range for this position is $69,264 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans
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Field Service Technician BFT-A – Arifjan, Kuwait (Secret Clearance Required)

Kuwait City, Al Kuwayt General Dynamics Information Technology

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Field Engineering

Job Qualifications:

Skills:

Aviation, Field Services, Technical Troubleshooting

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT has an immediate career opportunity for a Field Service Technician with Blue Force Tracker -Army (BFT-A) experience in Kuwait. Qualified candidates must have an active Secret clearance.

HOW THE FIELD SERVICE TECHNICIAN (BFT-A) WILL MAKE AN IMPACT:

Provide functional and technical support to the diverse community of Blue Force Tracking Aviation modules to include log book, quality control office, production control office, and flight operations log book, assist in the instruction and daily maintenance of all aircraft and log book records with customers to assure accuracy. Provide onsite briefings for all unit personnel, over the shoulder training to BFT-A software users, provide help desk support, technical troubleshooting, and resolve procedural issues. Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues. Capture and file electronic trouble reports and software change requests. Assist in implementing new aircraft into the system and assist with aircraft transfers. Report data quality issues to unit personnel. Support remote deployments. Coordinate hardware replacements and repairs. Assist in fielding new hardware and new software versions. Maintain an advanced level of technical knowledge and skills required to execute all field service representative tasks assigned. Perform other duties as required. WHAT YOU WILL NEED TO BE SUCCESSFUL:

AA/AS, 5+ years experience. (will consider other combinations of years of experience, education and certifications Must have a current and active Secret Clearance. Graduate of DOD AVN Maintenance MOS Producing School OR Graduate of FAA Airframe and Power Plant (A&P) school OR Graduate of the APM BFT-AVN Technician Training Course and 2 yrs direct related experience may be substituted for a DOD Aviation Maintenance MOS or FAA A&P license. Must have US Passport. Must be able to complete CRC requirements to deploy. #CECOMWFS

#DefenseOCONUS

The likely salary range for this position is $69,264 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

T elecommuting Options:

Onsite

Work Location:

KWT Kuwait City - Camp Arifjan (APC150)

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Kuwait City, Al Kuwayt Al Zayani

Posted 11 days ago

Job Viewed

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Job Description

WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

JOB RESPONSIBILITIES Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

JOB REQUIREMENTS Age:

Between 25-30

FEMALE

Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Experience:

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

Competency & Skills:
  • Prior experience in a customer service role
  • Bilingual (Fluency in Arabic and English languages)
  • Willing to work two shifts
  • Customer-focused Service, Telephone Manners, and Customer Support skills
  • Strong communication and interpersonal abilities
  • Problem-solving skills and ability to adapt to various situations
  • Previous experience in a customer service role
  • Knowledge of luxury automotive brands is a plus
BENEFITS APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

PERSONAL INFORMATION

First name *

Last name *

Phone Number (+965) *

Email - (ex. ) *

Nationality *

Age *

Gender * Male
Female

Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No

Educational Details - (ex. Bachelors In Business Administration) *

RESIDENCY STATUS

Country of Residence *

Are you currently in Kuwait? * Yes
No

Passport Number *

Passport Validity (DD/MM/YYY *

Do you have a Valid Kuwaiti Driving License

EMPLOYEMENT INFORMATION

Current - Past Employer *

Current Position *

Reason for Leaving

Current Salary (KWD) *

Expected Salary *

Covering letter (Optional)

Upload CV (in English, PDF or Word Forrmat)

UPLOAD YOUR FILE

Additional Documents

UPLOAD YOUR FILE

How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

Email me a copy of this application Email me a copy of this application

#J-18808-Ljbffr
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Customer Service Representative

Alghanim Industries

Posted 11 days ago

Job Viewed

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Job Description

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Customer Service Representative - Credit

The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.

Job Responsibilities

• Processing all credit transactions for electronics, Furniture and online.
• Validate and ensure documentation compliance, and authenticity.
• Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
• Ensure accuracy of all calculations.
• Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts.
• Ensure that the Individual monthly sales targets is met.
• Ensure that the company standard for customer satisfaction is met and maintained.
• Selling related Easy Credit products and Services
• Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.
• Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )
• End-Of-Day Transactions batches.
• Cash and K-Net reconciliation at End-Of-Day Batches

Candidate Requirements

• 0 – 2 years of experience.
• 2-year Diploma in a relevant field.
• Customer-centric attitude.
• Excellent communication skills.
• Basic computer skills.
• Bi-lingual (Arabic/English) preferred.

#J-18808-Ljbffr
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Customer Service Agent

doroob

Posted 17 days ago

Job Viewed

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Job Description

Job Responsibilities
  1. Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite).
  2. Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need.
  3. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner.
  4. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries.
  5. Forward any potential leads to the sales administrator.
  6. Arrange for pick-up bookings via CORE.
  7. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process.
  8. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis.
  9. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments.
  10. Open tickets in case of any service failures and monitor for resolution and closure of tickets.
  11. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines.
  12. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes.
  13. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process.
  14. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments.
  15. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines.
  16. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards.
  17. Perform any other assignments as required/requested by your supervisor or manager.
#J-18808-Ljbffr
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Customer Service Representative

The Cigna Group

Posted 11 days ago

Job Viewed

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Job Description

Job Summary:
We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services.
**Key Responsibilities:**
- Respond promptly to customer inquiries via phone, email, and in-person.
- Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients.
- Handle and resolve customer complaints or issues efficiently and professionally.
- Assist with claim submissions, approvals, and follow-up processes.
- Coordinate with internal departments such as but not limited to client management, eligibility, claims, pre-authorization and provider networks to resolve customer concerns.
- Update and maintain customer records and documentation accurately.
- Ensure compliance with company policies, procedures, and insurance regulations.
- Interact with internal and external audits including regulatory audits and visits to the offices in a satisfactory manner.
- Provide feedback on service improvements and customer satisfaction trends.
- Always maintain confidentiality of information.
**Qualification and requirements:**
- Bachelor's degree Administration, Insurance, Healthcare, or a related field.
- Experience working in the Kuwaiti healthcare or insurance market.
- Familiarity with health insurance regulations and practices in Kuwait.
- Previous experience in customer service, preferably in the insurance or healthcare sector.
- Strong communication skills in English and Arabic (verbal and written).
- Good knowledge of medical insurance terminology and processes.
- Excellent problem-solving and conflict resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and customer service software (CRM systems).
Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary)
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
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Customer Service Agent

Kuwait City, Al Kuwayt doroob

Posted 3 days ago

Job Viewed

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Job Description

Job Responsibilities

Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite). Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries. Forward any potential leads to the sales administrator. Arrange for pick-up bookings via CORE. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments. Open tickets in case of any service failures and monitor for resolution and closure of tickets. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards. Perform any other assignments as required/requested by your supervisor or manager.

#J-18808-Ljbffr
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Customer Service Advisor

Kuwait City, Al Kuwayt Al Zayani

Posted 3 days ago

Job Viewed

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Job Description

WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work) CLOSING DATE Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis. JOB RESPONSIBILITIES

Key Responsibilities

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently. Provide customers with accurate information at all times. Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time. Create complaint tickets correctly and in adherence with policies and procedures. Update the database with the most recent customer information. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered. Escalate cases that require intervention by the Call Service Manager. Assist colleagues and foster an environment of teamwork and collaboration. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification. Participates in project work where applicable. JOB REQUIREMENTS

Age:

Between 25-30 FEMALE Education:

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable. Experience:

Minimum 2-4 years in a similar position or related to business. Relevant Experience: 0-2 years of experience in the automotive industry. Competency & Skills:

Prior experience in a customer service role Bilingual (Fluency in Arabic and English languages) Willing to work two shifts Customer-focused Service, Telephone Manners, and Customer Support skills Strong communication and interpersonal abilities Problem-solving skills and ability to adapt to various situations Previous experience in a customer service role Knowledge of luxury automotive brands is a plus BENEFITS

APPLY

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician PERSONAL INFORMATION

First name * Last name * Phone Number (+965) * Email - (ex. ) * Nationality * Age * Gender * Male Female Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No Educational Details - (ex. Bachelors In Business Administration) * RESIDENCY STATUS

Country of Residence * Are you currently in Kuwait? * Yes No Passport Number * Passport Validity (DD/MM/YYY * Do you have a Valid Kuwaiti Driving License EMPLOYEMENT INFORMATION

Current - Past Employer * Current Position * Reason for Leaving Current Salary (KWD) * Expected Salary * Covering letter (Optional) Upload CV (in English, PDF or Word Forrmat) UPLOAD YOUR FILE Additional Documents UPLOAD YOUR FILE How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time. Email me a copy of this application Email me a copy of this application

#J-18808-Ljbffr
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  58. person_search Recruitment Consultancy
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  61. science Scientific Research & Development
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  63. psychology Therapy
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