55 Field Service Technician jobs in Kuwait

Job Description

GDIT has an immediate career opportunity for a Field Service Technician with Blue Force Tracker - Army (BFT-A) experience in Kuwait. Qualified candidates must have an active Secret clearance.

Responsibilities

• Provide functional and technical support to the Blue Force Tracking Aviation modules to include log book, quality control, production control, and flight operations log book; assist in the instruction and daily maintenance of all aircraft and log book records with customers to assure accuracy.
• Provide onsite briefings for all unit personnel, over the shoulder training to BFT-A software users, provide help desk support, technical troubleshooting, and resolve procedural issues.
• Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues.
• Capture and file electronic trouble reports and software change requests.
• Assist in implementing new aircraft into the system and assist with aircraft transfers.
• Report data quality issues to unit personnel.
• Support remote deployments.
• Coordinate hardware replacements and repairs.
• Assist in fielding new hardware and new software versions.
• Maintain an advanced level of technical knowledge and skills required to execute all field service representative tasks assigned.
• Perform other duties as required.

What You Will Need to Be Successful

• AA/AS, 5+ years experience. (will consider other combinations of years of experience, education and certifications)
• Must have a current and active Secret Clearance.
• Graduate of DOD AVN Maintenance MOS Producing School OR Graduate of FAA Airframe and Power Plant (A&P) school OR Graduate of the APM BFT-AVN Technician Training Course and 2 yrs direct related experience may be substituted for a DOD Aviation Maintenance MOS or FAA A&P license.
• Must have US Passport.
• Must be able to complete CRC requirements to deploy.

#CECOMWFS

#DefenseOCONUS

#GDITPriority

The likely salary range for this position is $69,264 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Work Details

Scheduled Weekly Hours: 40

Travel Required: 10-25%

Telecommuting Options: Onsite

Work Location: KWT Kuwait City - Camp Arifjan (APC150)

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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Overview

GDIT has an immediate career opportunity for a Field Service Technician with Blue Force Tracker - Army (BFT-A) experience in Kuwait. Qualified candidates must have an active Secret clearance.

Responsibilities

• Provide functional and technical support to the diverse community of Blue Force Tracking Aviation modules, including log book, quality control office, production control office, and flight operations log book; assist in the instruction and daily maintenance of all aircraft and log book records with customers to assure accuracy.
• Provide onsite briefings for all unit personnel, over the shoulder training to BFT-A software users, provide help desk support, technical troubleshooting, and resolve procedural issues.
• Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues.
• Capture and file electronic trouble reports and software change requests.
• Assist in implementing new aircraft into the system and assist with aircraft transfers.
• Report data quality issues to unit personnel.
• Support remote deployments.
• Coordinate hardware replacements and repairs.
• Assist in fielding new hardware and new software versions.
• Maintain an advanced level of technical knowledge and skills required to execute all field service representative tasks assigned.
• Perform other duties as required.

Qualifications

• AA/AS, 5+ years experience. (will consider other combinations of years of experience, education and certifications)
• Must have a current and active Secret Clearance.
• Graduate of DOD AVN Maintenance MOS Producing School OR Graduate of FAA Airframe and Power Plant (A&P) school OR Graduate of the APM BFT-AVN Technician Training Course and 2 yrs direct related experience may be substituted for a DOD Aviation Maintenance MOS or FAA A&P license.
• Must have US Passport.
• Must be able to complete CRC requirements to deploy.

#CECOMWFS

#DefenseOCONUS

#GDITPriority

The likely salary range for this position is $69,264 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

#J-18808-Ljbffr

**Req ID:** RQ
**Type of Requisition:** Expatriate
**Clearance Level Must Be Able to Obtain:** Secret
**Public Trust/Other Required:** None
**Job Family:** Field Service and Support
**Skills:**
Aviation,Field Services,Technical Troubleshooting
**Certifications:**
Airframe & Power Plant Mechanic - Federal Aviation Administration (FAA) - Federal Aviation Administration (FAA)
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
GDIT has an immediate career opportunity for a Field Service Technician with Blue Force Tracker -Army (BFT-A) experience in Kuwait. Qualified candidates must have an active Secret clearance.
**HOW THE FIELD SERVICE TECHNICIAN (BFT-A) WILL MAKE AN IMPACT:**
+ Provide functional and technical support to the diverse community of Blue Force Tracking Aviation modules to include log book, quality control office, production control office, and flight operations log book, assist in the instruction and daily maintenance of all aircraft and log book records with customers to assure accuracy.
+ Provide onsite briefings for all unit personnel, over the shoulder training to BFT-A software users, provide help desk support, technical troubleshooting, and resolve procedural issues.
+ Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues.
+ Capture and file electronic trouble reports and software change requests.
+ Assist in implementing new aircraft into the system and assist with aircraft transfers.
+ Report data quality issues to unit personnel.
+ Support remote deployments.
+ Coordinate hardware replacements and repairs.
+ Assist in fielding new hardware and new software versions.
+ Maintain an advanced level of technical knowledge and skills required to execute all field service representative tasks assigned.
+ Perform other duties as required.
**WHAT YOU WILL NEED TO BE SUCCESSFUL:**
+ AA/AS, 5+ years experience. (will consider other combinations of years of experience, education and certifications
+ Must have a current and active Secret Clearance.
+ Graduate of DOD AVN Maintenance MOS Producing School OR Graduate of FAA Airframe and Power Plant (A&P) school OR Graduate of the APM BFT-AVN Technician Training Course and 2 yrs direct related experience may be substituted for a DOD Aviation Maintenance MOS or FAA A&P license.
+ Must have US Passport.
+ Must be able to complete CRC requirements to deploy.
#CECOMWFS
#DefenseOCONUS
#GDITPriority
The likely salary range for this position is $69,264 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

Field Service Technician - Blue Force Tracker Aviation

General Dynamics Information Technology is seeking a Field Service Technician with Blue Force Tracker - Army (BFT-A) experience in Kuwait. Qualified candidates must have an active Secret clearance. Responsibilities

Provide functional and technical support to the diverse community of Blue Force Tracking Aviation modules to include log book, quality control office, production control office, and flight operations log book, assist in the instruction and daily maintenance of all aircraft and log book records with customers to assure accuracy. Provide onsite briefings for all unit personnel, over the shoulder training to BFT-A software users, provide help desk support, technical troubleshooting, and resolve procedural issues. Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues. Capture and file electronic trouble reports and software change requests. Assist in implementing new aircraft into the system and assist with aircraft transfers. Report data quality issues to unit personnel. Support remote deployments. Coordinate hardware replacements and repairs. Assist in fielding new hardware and new software versions. Maintain an advanced level of technical knowledge and skills required to execute all field service representative tasks assigned. Perform other duties as required. What you will need to be successful

AA/AS, 5+ years experience. (will consider other combinations of years of experience, education and certifications Must have a current and active Secret Clearance. Graduate of DOD AVN Maintenance MOS Producing School OR Graduate of FAA Airframe and Power Plant (A&P) school OR Graduate of the APM BFT-AVN Technician Training Course and 2 yrs direct related experience may be substituted for a DOD Aviation Maintenance MOS or FAA A&P license. Must have US Passport. Must be able to complete CRC requirements to deploy. The likely salary range for this position is $69,264 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted. Details

Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: Kuwait City - Camp Arifjan (APC150) US Citizenship Required: Yes Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able To Obtain: Secret Public Trust/Other Required: None Job Family: Field Service and Support Job Function: Engineering and Information Technology Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our Talent Community to stay up to date on career opportunities at gdit.com/tc.

#J-18808-Ljbffr

Job Description

GDIT has an immediate career opportunity for a Field Service Technician with Blue Force Tracker - Army (BFT-A) experience in Kuwait. Qualified candidates must have an active Secret clearance. Responsibilities

Provide functional and technical support to the Blue Force Tracking Aviation modules to include log book, quality control, production control, and flight operations log book; assist in the instruction and daily maintenance of all aircraft and log book records with customers to assure accuracy. Provide onsite briefings for all unit personnel, over the shoulder training to BFT-A software users, provide help desk support, technical troubleshooting, and resolve procedural issues. Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues. Capture and file electronic trouble reports and software change requests. Assist in implementing new aircraft into the system and assist with aircraft transfers. Report data quality issues to unit personnel. Support remote deployments. Coordinate hardware replacements and repairs. Assist in fielding new hardware and new software versions. Maintain an advanced level of technical knowledge and skills required to execute all field service representative tasks assigned. Perform other duties as required. What You Will Need to Be Successful

AA/AS, 5+ years experience. (will consider other combinations of years of experience, education and certifications) Must have a current and active Secret Clearance. Graduate of DOD AVN Maintenance MOS Producing School OR Graduate of FAA Airframe and Power Plant (A&P) school OR Graduate of the APM BFT-AVN Technician Training Course and 2 yrs direct related experience may be substituted for a DOD Aviation Maintenance MOS or FAA A&P license. Must have US Passport. Must be able to complete CRC requirements to deploy. #CECOMWFS #DefenseOCONUS #GDITPriority The likely salary range for this position is $69,264 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted. Work Details

Scheduled Weekly Hours:

40 Travel Required:

10-25% Telecommuting Options: Onsite Work Location:

KWT Kuwait City - Camp Arifjan (APC150) Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

#J-18808-Ljbffr

Overview

GDIT has an immediate career opportunity for a Field Service Technician with Blue Force Tracker - Army (BFT-A) experience in Kuwait. Qualified candidates must have an active Secret clearance. Responsibilities

Provide functional and technical support to the diverse community of Blue Force Tracking Aviation modules, including log book, quality control office, production control office, and flight operations log book; assist in the instruction and daily maintenance of all aircraft and log book records with customers to assure accuracy. Provide onsite briefings for all unit personnel, over the shoulder training to BFT-A software users, provide help desk support, technical troubleshooting, and resolve procedural issues. Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues. Capture and file electronic trouble reports and software change requests. Assist in implementing new aircraft into the system and assist with aircraft transfers. Report data quality issues to unit personnel. Support remote deployments. Coordinate hardware replacements and repairs. Assist in fielding new hardware and new software versions. Maintain an advanced level of technical knowledge and skills required to execute all field service representative tasks assigned. Perform other duties as required. Qualifications

AA/AS, 5+ years experience. (will consider other combinations of years of experience, education and certifications) Must have a current and active Secret Clearance. Graduate of DOD AVN Maintenance MOS Producing School OR Graduate of FAA Airframe and Power Plant (A&P) school OR Graduate of the APM BFT-AVN Technician Training Course and 2 yrs direct related experience may be substituted for a DOD Aviation Maintenance MOS or FAA A&P license. Must have US Passport. Must be able to complete CRC requirements to deploy. #CECOMWFS #DefenseOCONUS #GDITPriority The likely salary range for this position is $69,264 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

#J-18808-Ljbffr

Overview

Field Service Representative/Technician ETM III at Cherokee Federal. The Field Service Representative will perform Pop-up Barrier, Drop- and Slide- Arm Barriers, Armored Gate House (AGH), and Skywatch Tower setup, installation, maintenance and repair services.

Responsibilities

• Perform all scheduled and unscheduled maintenance on all equipment in accordance with Technical Orders and Original Equipment Manufacturers (OEM) manuals. Perform inspections, equipment modifications, repairs, and identify maintenance problem areas.
• Maintenance and repair tasks require competency with electrical, welding, hydraulics, glass replacement/repair, and air conditioning.
• Perform daily updates to the computerized maintenance management system (CMMS), recording assets and spare parts.
• Complete daily reports, OEM checklists and requirements documentation on preventative and corrective maintenance activities.

Essential Duties And Responsibilities

• Perform all scheduled and unscheduled maintenance on all equipment in accordance with Technical Orders and Original Equipment Manufacturers (OEM) manuals. Perform inspections, equipment modifications, repairs, and identify maintenance problem areas.
• Maintenance and repair tasks require competency with electrical, welding, hydraulics, glass replacement/repair, and air conditioning.
• Perform daily updates to the computerized maintenance management system (CMMS), recording assets and spare parts.
• Complete daily reports, OEM checklist and requirements documentation on preventative and corrective maintenance activities.

Supervisory/Management Authority

• This position does not have management authority or supervisory capacity.

Education And Experience

• A High School Diploma or equivalent is required.
• At least three (3) years of demonstrated experience working as a technician performing preventative, corrective and repairs services on AT/FP equipment (vehicle barriers, gates, guard booths, towers, etc.).
• Must have experience operating in foreign environments.

Knowledge, Skills And Abilities

• Excellent communication skills; both oral and written.
• Must have previous working knowledge with Active Vehicle Barriers.
• Must have minimum three (3) years demonstrated know-how of working with and repairing hydraulic systems.
• Must have a minimum three (3) years demonstrated knowledge of working with and repairing electrical control systems.
• Must have an active US Passport.
• Must meet current eligibility requirements to obtain work/residency visa in the required work location.
• Willing to travel OCONUS & CONUS.
• An Active Secret Clearance is required; verifiable in JPAS.
• Must successfully pass a drug screen and a background check.

Work Environment

• Position is working OCONUS at a military base located in Kuwait.

Company Information

Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com.

Keywords

• Anti-Terrorism/Force Protection (AT/FP) equipment
• Active Vehicle Barriers (AVB)
• Hydraulics and electrical systems
• Preventative and corrective maintenance
• OCONUS (Outside Continental United States)

Similar Job Titles

• Field Maintenance Technician
• Equipment Service Technician
• AT/FP Maintenance Specialist
• Hydraulic Systems Technician
• Preventative Maintenance Mechanic

Legal Disclaimer

Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

#J-18808-Ljbffr

Overview

Field Service Representative/Technician ETM III at Cherokee Federal. The Field Service Representative will perform Pop-up Barrier, Drop- and Slide- Arm Barriers, Armored Gate House (AGH), and Skywatch Tower setup, installation, maintenance and repair services. Responsibilities

Perform all scheduled and unscheduled maintenance on all equipment in accordance with Technical Orders and Original Equipment Manufacturers (OEM) manuals. Perform inspections, equipment modifications, repairs, and identify maintenance problem areas. Maintenance and repair tasks require competency with electrical, welding, hydraulics, glass replacement/repair, and air conditioning. Perform daily updates to the computerized maintenance management system (CMMS), recording assets and spare parts. Complete daily reports, OEM checklists and requirements documentation on preventative and corrective maintenance activities. Essential Duties And Responsibilities

Perform all scheduled and unscheduled maintenance on all equipment in accordance with Technical Orders and Original Equipment Manufacturers (OEM) manuals. Perform inspections, equipment modifications, repairs, and identify maintenance problem areas. Maintenance and repair tasks require competency with electrical, welding, hydraulics, glass replacement/repair, and air conditioning. Perform daily updates to the computerized maintenance management system (CMMS), recording assets and spare parts. Complete daily reports, OEM checklist and requirements documentation on preventative and corrective maintenance activities. Supervisory/Management Authority

This position does not have management authority or supervisory capacity. Education And Experience

A High School Diploma or equivalent is required. At least three (3) years of demonstrated experience working as a technician performing preventative, corrective and repairs services on AT/FP equipment (vehicle barriers, gates, guard booths, towers, etc.). Must have experience operating in foreign environments. Knowledge, Skills And Abilities

Excellent communication skills; both oral and written. Must have previous working knowledge with Active Vehicle Barriers. Must have minimum three (3) years demonstrated know-how of working with and repairing hydraulic systems. Must have a minimum three (3) years demonstrated knowledge of working with and repairing electrical control systems. Must have an active US Passport. Must meet current eligibility requirements to obtain work/residency visa in the required work location. Willing to travel OCONUS & CONUS. An Active Secret Clearance is required; verifiable in JPAS. Must successfully pass a drug screen and a background check. Work Environment

Position is working OCONUS at a military base located in Kuwait. Company Information

Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com. Keywords

Anti-Terrorism/Force Protection (AT/FP) equipment Active Vehicle Barriers (AVB) Hydraulics and electrical systems Preventative and corrective maintenance OCONUS (Outside Continental United States) Similar Job Titles

Field Maintenance Technician Equipment Service Technician AT/FP Maintenance Specialist Hydraulic Systems Technician Preventative Maintenance Mechanic Legal Disclaimer

Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

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• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• To create and implement standards and guidelines for operations.
• Monitoring servers, all applications and services (FTP, Mail) continuously
• Performing preventive maintenance on servers regularly
• supporting daily operations and help development team to resolve issues
• Providing direct support to users, including troubleshooting complex problems to ensure 100% uptime
• Escalation of developmental issues to development team
• Any other duties as assigned by line manager/management

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