48 Female Customer Service Agent jobs in Kuwait City
Call Center Agent
Posted 2 days ago
Job Viewed
Job Description
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Make use of available opportunity to sell or advertise products to customers Ensure that responses given to customers are in line with pre-organized communication scripts that cover customer-related issues Move complex issues or complaints to supervisors Willing to work during extended odd hours and/or during holiday periods Profile
Requirements and skills Must have good knowledge of customer relationship or customer service practices Strong phone and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Good interpersonal skills to enable an easy flow with customers Ability to work as part of a team if needed Good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment To apply, kindly submit your CV in PDF format to
.
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Call center agent
Posted 10 days ago
Job Viewed
Job Description
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution:
Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation:
Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge:
Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration:
Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
High school diploma or equivalent is required; a degree in a related field is a plus Prior experience in a customer service or call center role is preferred Strong communication skills, both verbal and written Ability to handle stressful situations and manage customer expectations effectively Proficient in using computer systems and CRM software Fluency in Arabic is preferred; knowledge of English is an advantage
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Call Center Agent
Posted 16 days ago
Job Viewed
Job Description
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. Responsibilities
Handle inbound and outbound calls. Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible. Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, etc. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Document all customer interactions and tickets in the CRM system. Regularly review and update the customers’ information in the CRM system. Collaborate with the call center supervisor and other call center agents to improve customer service. Follow the customer service script provided by the company. Maintain strong customer relationships. Requirements
High School or secretarial certification. Strong English and Arabic language skills (written and spoken). 6 months to 2 years of experience as a call center agent. Seniority level
Entry level Employment type
Full-time
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Customer Service Representative - Cigna Healthcare , ID 25008989
Posted 25 days ago
Job Viewed
Job Description
Job Summary: We are seeking a professional and empathetic Customer Service Representative to join our team in Kuwait. The ideal candidate will be the first point of contact for clients, internal/external auditors, and policyholders, providing assistance, resolving issues, and delivering excellent service related to medical insurance products and services. Key Responsibilities: • Respond promptly to customer inquiries via phone, email, and in-person. • Explain medical insurance policies, coverage details, claim procedures, and benefits clearly to clients. • Handle and resolve customer complaints or issues efficiently and professionally. • Assist with claim submissions, approvals, and follow-up processes. • Coordinate with internal departments, such as but not limited to client management, eligibility, claims, pre-authorization, and provider networks to resolve customer concerns. • Update and maintain customer records and documentation accurately. • Ensure compliance with company policies, procedures, and insurance regulations. • Interact with internal and external audits, including regulatory audits and visits to the offices in a satisfactory manner. • Provide feedback on service improvements and customer satisfaction trends. • Always maintain confidentiality of information. Qualification and requirements: • Bachelor’s degree in Administration, Insurance, Healthcare, or a related field. • Experience working in the Kuwaiti healthcare or insurance market. • Familiarity with health insurance regulations and practices in Kuwait. • Previous experience in customer service, preferably in the insurance or healthcare sector. • Strong communication skills in English and Arabic (verbal and written). • Good knowledge of medical insurance terminology and processes. • Excellent problem-solving and conflict resolution skills. • Ability to multitask and work in a fast-paced environment. • Proficiency in Microsoft Office and customer service software (CRM systems). Working hours: Sunday to Thursday, 8 AM to 5 PM (may vary) About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If
you require reasonable accommodation in completing the online application process, please email: for support. Do not for an update on your application or to provide your resume as you will not receive a response.
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Field Service Representative Analyst (Qatar)
Posted today
Job Viewed
Job Description
FSR Analyst
Location: OCONUS rotations to Qatar
Requirements:
- Active TS/SCI security clearance.
- Fluent English-language speaking, analytical writing, and briefing skills.
- Excellent working knowledge of MSS.
- Willingness to conduct CONOUS and OCONUS rotations.
Desired Skills:
- Experienced in operations and/or application of Joint Fires
- Experienced and/or knowledge of geospatial based mapping tools
- Knowledgeable of Battle Command systems
- Knowledge of intelligence integration into operations
- Working knowledge of Tactical Data Links
- Experience training or instructing either in 1:1 or classroom environments
- Army Operations Center or Fires experience
- A working understanding of tactical data links and battle system
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position is offering a salary range of $110,000-135,000 depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Field Service Representative Analyst (Qatar) ID# #J-18808-LjbffrField Service Representative Analyst (Cavazos)
Posted 1 day ago
Job Viewed
Job Description
Innovative, Secure, and Outcome-Based Solutions
FSR Engineers help develop a solution, from high-level system design and configuration to application development and data integration. You will leverage everything around you: core company products, open source technologies (e.g., GHE), and anything you and your team can build to drive real impact. You work with customers around the globe, where you gain rare insight into the worlds most important industries and institutions. We help our customers detect insider trading, improve disaster relief, fight healthcare fraud, and more. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes for our customers.
What You'll Get to Do:
- Monitor distributed computing stacks and rapidly respond to alerts that occur.
- Our core company platform provides the foundation for our projects.
- Custom applications built on top of our core company platform.
- Oracle, Postgres, Cassandra, Hadoop, and Spark for distributed data storage and parallel computing.
- Java and Groovy for our back-end applications and data integration tools.
- Python for data processing and analysis.
- Commercial standard cloud infrastructures such as AWS or Azure.
- CentOS/Red Hat Linux as the basis for all our on premise servers.
Requirements:
- Experience with Gotham
- Experience with Gaia
- Experience with Targeting
- Experience with Joint Fires or Fires
- Maritime or Air Ops Experience
- Ability to troubleshoot technical issues onsite and communicate with engineering team and Network Operations Center
Qualifications:
- Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics.
- Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools.
- Understanding of how technical decisions impact the user of what youre building.
- Ability to work effectively in teams of technical and non-technical individuals.
- Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users.
- Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
- Willingness and interest to travel as needed.
- (As required by U.S. Government contract) U.S. citizenship
- Current possession and ongoing maintenance of TS security clearance that has been adjudicated within the past five years.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position is offering a salary range of $110,000 to $120,000 depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Field Service Representative Analyst (Cavazos) ID# #J-18808-LjbffrField Service Representative Analyst (Qatar)
Posted today
Job Viewed
Job Description
FSR Analyst Location: OCONUS rotations to Qatar Requirements: Active TS/SCI security clearance. Fluent English-language speaking, analytical writing, and briefing skills. Excellent working knowledge of MSS. Willingness to conduct CONOUS and OCONUS rotations. Desired Skills: Experienced in operations and/or application of Joint Fires Experienced and/or knowledge of geospatial based mapping tools Knowledgeable of Battle Command systems Knowledge of intelligence integration into operations Working knowledge of Tactical Data Links Experience training or instructing either in 1:1 or classroom environments Army Operations Center or Fires experience A working understanding of tactical data links and battle system * Must be willing to deploy to Qatar on a 90/90 rotational basis*
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position is offering a salary range of $110,000-135,000 depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Field Service Representative Analyst (Qatar) ID# #J-18808-Ljbffr
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Field Service Representative Analyst (Cavazos)
Posted 1 day ago
Job Viewed
Job Description
FSR Engineers
help develop a solution, from high-level system design and configuration to application development and data integration. You will leverage everything around you: core company products, open source technologies (e.g., GHE), and anything you and your team can build to drive real impact. You work with customers around the globe, where you gain rare insight into the worlds most important industries and institutions. We help our customers detect insider trading, improve disaster relief, fight healthcare fraud, and more. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes for our customers. What You'll Get to Do: Monitor distributed computing stacks and rapidly respond to alerts that occur. Our core company platform provides the foundation for our projects. Custom applications built on top of our core company platform. Oracle, Postgres, Cassandra, Hadoop, and Spark for distributed data storage and parallel computing. Java and Groovy for our back-end applications and data integration tools. Python for data processing and analysis. Commercial standard cloud infrastructures such as AWS or Azure. CentOS/Red Hat Linux as the basis for all our on premise servers. Requirements: Experience with Gotham Experience with Gaia Experience with Targeting Experience with Joint Fires or Fires Maritime or Air Ops Experience Ability to troubleshoot technical issues onsite and communicate with engineering team and Network Operations Center Qualifications: Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics. Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools. Understanding of how technical decisions impact the user of what youre building. Ability to work effectively in teams of technical and non-technical individuals. Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users. Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision. Willingness and interest to travel as needed. (As required by U.S. Government contract) U.S. citizenship Current possession and ongoing maintenance of TS security clearance that has been adjudicated within the past five years. We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position is offering a salary range of $110,000 to $120,000 depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Field Service Representative Analyst (Cavazos) ID# #J-18808-Ljbffr
Field Service Representative Analyst (VA Beach)
Posted today
Job Viewed
Job Description
Overview
FSR Engineers help develop a solution, from high-level system design and configuration to application development and data integration. You will leverage everything around you: core company products, open source technologies (e.g., GHE), and anything you and your team can build to drive real impact. You work with customers around the globe, where you gain insight into the worlds most important industries and institutions. We help our customers detect insider trading, improve disaster relief, fight healthcare fraud, and more. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes for our customers.
What You'll Get to Do- Monitor distributed computing stacks and rapidly respond to alerts that occur.
- Our core company platform provides the foundation for our projects.
- Custom applications built on top of our core company platform.
- Oracle, Postgres, Cassandra, Hadoop, and Spark for distributed data storage and parallel computing.
- Java and Groovy for our back-end applications and data integration tools.
- Typescript, React/Redux for our web technologies.
- Python for data processing and analysis.
- Commercial standard cloud infrastructures such as AWS or Azure.
- CentOS/Red Hat Linux as the basis for all our on premise servers.
- Experience with Gotham
- Experience with Gaia
- Experience with Targeting
- Experience with Joint Fires or Fires
- Maritime or Air Ops Experience
- Ability to troubleshoot technical issues onsite and communicate with engineering team and Network Operations Center
- Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics.
- Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools.
- Understanding of how technical decisions impact the user of what youre building.
- Proficiency with programming languages such as Java, C++, Python, JavaScript, or similar languages.
- Ability to work effectively in teams of technical and non-technical individuals.
- Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users.
- Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
- Willingness and interest to travel as needed.
- (As required by U.S. Government contract) U.S. citizenship
- Current possession and ongoing maintenance of TS security clearance that has been adjudicated within the past five years.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position offers a salary range of $110,000 to $120,000 depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
We avoid duplicative blocks in refined output.
Field Service Representative Analyst (VA Beach) ID#EOE/F/M/Disabled/Veteran
#J-18808-LjbffrField Service Representative Analyst (FT Campbell)
Posted 1 day ago
Job Viewed
Job Description
Field Service Representative Analyst (FT Campbell) ID#
FSR Engineers help develop a solution, from high-level system design and configuration to application development and data integration. You will leverage core company products, open source technologies (e.g., GHE), and anything you and your team can build to drive real impact. You work with customers around the globe, gaining insight into important industries and institutions. We help our customers detect insider trading, improve disaster relief, fight healthcare fraud, and more. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes for our customers.
What You'll Get to Do:
- Monitor distributed computing stacks and rapidly respond to alerts that occur.
- Our core company platform provides the foundation for our projects.
- Custom applications built on top of our core company platform.
- Oracle, Postgres, Cassandra, Hadoop, and Spark for distributed data storage and parallel computing.
- Java and Groovy for our back-end applications and data integration tools.
- Python for data processing and analysis.
- Typescript, React/Redux for our web technologies.
- Commercial standard cloud infrastructures such as AWS or Azure.
- CentOS/Red Hat Linux as the basis for all our on premise servers.
Requirements:
- Experience with Gotham
- Experience with Gaia
- Experience with Targeting
- Experience with Joint Fires or Fires
- Maritime or Air Ops Experience
- Ability to troubleshoot technical issues onsite and communicate with engineering team and Network Operations Center
Qualifications:
- Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics.
- Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools.
- Understanding of how technical decisions impact the user of what youre building.
- Proficiency with programming languages such as Java, C++, Python, JavaScript, or similar languages.
- Ability to work effectively in teams of technical and non-technical individuals.
- Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users.
- Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
- Willingness and interest to travel as needed.
- (As required by U.S. Government contract) U.S. citizenship
- Current possession and ongoing maintenance of TS security clearance that has been adjudicated within the past five years.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position offers a salary range of $110,000 to $120,000 depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. EOE/F/M/Disabled/Veteran
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