48 Female Customer Service Agent jobs in Kuwait City

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Deliver high quality service to customers through providing banking services

Generic Accountabilities are not specified for this role

• Customer enquiries: Respond to customer enquiries and provide customer service and support
• Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
• Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
• Reconciliations: Perform end of day reconciliations accurately and on time
• Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
• Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
• Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Other: Perform any addition duties that assigned by Manager

• High quality customer service
• Requests/applications accurately processed
• Returned cheques,, new ATM cards etc. handled without delay
• Money transfers accurately processed
• Successful identification of sales opportunities and transfer to a colleague
• Accurate records of transactions etc.
• Compliance with operational procedures and instructions, risk policies

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

• Experience gained as part of the ABK training programme
• Experience of operational processes and procedures
• Handling customer issues and providing customer service

• Knowledge of products & services
• Understanding of customer needs
• High customer service level
• Strong communication and interpersonal skills

Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments

External Stakeholders:ABK Customers

Field Service Representative Analyst ID#

FSR Engineers help develop a solution, from high-level system design and configuration to application development and data integration. You will leverage everything around you: core company products, open source technologies (e.g., GHE), and anything you and your team can build to drive real impact. You work with customers around the globe, where you gain rare insight into the worlds most important industries and institutions. We help our customers detect insider trading, improve disaster relief, fight healthcare fraud, and more. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes for our customers.

• Monitor distributed computing stacks and rapidly respond to alerts that occur.
• Our core company platform provides the foundation for our projects.
• Custom applications built on top of our core company platform.
• Oracle, Postgres, Cassandra, Hadoop, and Spark for distributed data storage and parallel computing.
• Java and Groovy for our back-end applications and data integration tools.
• Typescript, React/Redux for our web technologies.
• Python for data processing and analysis.
• Commercial standard cloud infrastructures such as AWS or Azure.
• CentOS/Red Hat Linux as the basis for all our on premise servers.

• Experience with Gotham
• Experience with Gaia
• Experience with Targeting
• Experience with Joint Fires or Fires
• Maritime or Air Ops Experience
• Ability to troubleshoot technical issues onsite and communicate with engineering team and Network Operations Center

• Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics.
• Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools.
• Understanding of how technical decisions impact the user of what you're building.
• Proficiency with programming languages such as Java, C++, Python, JavaScript, or similar languages.
• Ability to work effectively in teams of technical and non-technical individuals.
• Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users.
• Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
• Willingness and interest to travel as needed.
• (As required by U.S. Government contract) U.S. citizenship
• Current possession and ongoing maintenance of TS security clearance that has been adjudicated within the past five years.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position is offering a salary range of $110,000 to $130,000 depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EOE/F/M/D/V

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.

• Handle inbound and outbound calls.


• Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.


• Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, etc.


• De-escalate situations involving dissatisfied customers, offering patient assistance and support.


• Document all customer interactions and tickets in the CRM system.


• Regularly review and update the customers’ information in the CRM system.


• Collaborate with the call center supervisor and other call center agents to improve customer service.


• Follow the customer service script provided by the company.


• Maintain strong customer relationships.

• High School or secretarial certification.


• Strong English and Arabic language skills (written and spoken).


• 6 months to 2 years of experience as a call center agent.

• Entry level

• Full-time