71 Fashion Retail jobs in Kuwait

Job Requisition ID: 169858

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The group's entrepreneurship and relentless customer focus enable continuous growth and expansion, responding to the changing needs of customers within the societies where it operates.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

The Fashion Consultant is responsible for sales generation, delivering a positive customer experience, and performing various operational duties as assigned by the store management team.

• Create a clean and organized environment by maintaining store standards and cleanliness.

• Make a positive first impression with an energetic attitude and appropriate dress code.
• Greet customers immediately upon entry with a smile and sincere greeting.
• Provide current and relevant product information to customers.
• Thank customers sincerely as they exit and invite them to return.

• Offer quality service in fitting rooms, follow up promptly, maintain cash wrap cleanliness, and attempt to increase sales.

• Provide efficient service at the cash wrap, offer gift cards, maintain cleanliness, and capture customer information in the database.

• Extensive experience in sales, marketing, and operations within the retail/brand management industry, specifically in fashion.
• Deep knowledge of the market, brand positioning, and trends.
• Understanding of current economic impacts, threats, and competitors.

High School Diploma or equivalent.

At least 2 years of retail sales experience.

• Good verbal communication skills.
• Ability to perform heavy lifting.
• Ability to stand for at least 8 hours.
• Strong customer service skills.

Al-Futtaim Retail has been a leader in the Middle East, Africa, and Asia for over 30 years. We have partnerships with major brands including IKEA, ACE, Toys R Us, Zara, Mango, Bershka, P&B, and Marks and Spencer. We have introduced brands like Watsons and B&Q to the Middle East and continue to expand with new launches and developments. We value diverse talent from all backgrounds, with over 100 nationalities across 12 countries. Join us today and make a difference.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Fashion Consultant is responsible for sales generation and delivering a positive customer experience, along with a variety of operational duties assigned by the store management team.

What you will do:

Store Safety

• Maintain store standards and cleanliness, creating a sparkling clean and organized environment.
• Greet customers immediately upon entering the store with a smile and a sincere, non-business-like greeting.
• Provide customers with current, relevant information about products.
• Thank all customers sincerely as they exit and invite them back.

Quality

• Provide quality service in fitting rooms, follow up promptly, maintain cash wrap cleanliness, and attempt to increase sales.

Administrative

• Offer efficient service at the cash wrap, promote gift cards, maintain cleanliness, and capture customer information in the database.

Required Skills to be successful:

• Extensive experience in sales, marketing, and operations within the retail/brand management industry, specifically in fashion.
• Strong knowledge of market trends, brand positioning, and current economic impacts.

What equips you for the role:

Minimum Qualifications and Knowledge:

High School Diploma or equivalent; minimum 2 years of retail sales experience.

Job-Specific/Technical Skills:

• Ability to lift heavy items.
• Ability to stand for at least 8 hours.
• Strong customer service skills.

About Al-Futtaim Retail:

Al-Futtaim Retail is a leader in the Middle East, Africa, and Asia, with over 30 years of experience. We partner with major brands like IKEA, ACE, Toys R Us, Zara, Mango, Bershka, P&B, and Marks and Spencer’s, with over 75 stores. We have launched brands like Watsons and B&Q in the Middle East and continue to expand. We value diversity, with over 100 nationalities across 12 countries. Join us to make a difference…

WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.

Provide customers with accurate information at all times.

Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.

Create complaint tickets correctly and in adherence with policies and procedures.

Update the database with the most recent customer information.

Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectivelyand escalate cases to superiors if necessary.

Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.

Escalate cases that require intervention by the Call Service Manager.

Assist colleagues and foster an environment of teamwork and collaboration.

Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.

Participates in project work where applicable.

Between 25-30

FEMALE

A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

Position Applying For * Executive Secretary Accountant Office Boy Sales Manager Sales Executive Warranty Administrator Receptionist Marketing Manager Digital Marketing Executive Graphics Designer Social Media Executive Service Manager Service Advisor Auto Technician Auto Painter Auto Denter Quality Controller-Road Tester Team Leader - Service Customer Service Advisor Public Relation Officer Diagnostic Auto Technician

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Gender * Male
Female

Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes No

Educational Details - (ex. Bachelors In Business Administration) *

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Are you currently in Kuwait? * Yes
No

Passport Number *

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Do you have a Valid Kuwaiti Driving License

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How did you hear about us? * LinkedIn Al-Zayani Career Website Social Media Job Boards Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding.I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time.I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

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The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.

• Processing all credit transactions for electronics, Furniture and online.
• Validate and ensure documentation compliance, and authenticity.
• Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
• Ensure accuracy of all calculations.
• Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts.
• Ensure that the Individual monthly sales targets is met.
• Ensure that the company standard for customer satisfaction is met and maintained.
• Selling related Easy Credit products and Services
• Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.
• Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )
• End-Of-Day Transactions batches.
• Cash and K-Net reconciliation at End-Of-Day Batches

• 0 – 2 years of experience.
• 2-year Diploma in a relevant field.
• Customer-centric attitude.
• Excellent communication skills.
• Basic computer skills.
• Bi-lingual (Arabic/English) preferred.

1. Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls (i.e., greeting and being polite).
2. Analyze the type of call and ensure proper understanding of the customer need, taking necessary actions based on the need.
3. Acknowledge, act, and respond to any emails received for the customer care team in a timely manner.
4. Promote COMPANY services, provide rates (cash), and sell COMPANY products and services for incoming inquiries.
5. Forward any potential leads to the sales administrator.
6. Arrange for pick-up bookings via CORE.
7. Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process.
8. Prepare job cards for all inbound requests via partner network and forward them to Finance on a daily/weekly basis.
9. Handle inquiries regarding shipment status, tracking, and updating customers with information about their shipments.
10. Open tickets in case of any service failures and monitor for resolution and closure of tickets.
11. Handle all incoming tickets for the CS team as assigned. Coordinate with other departments, reassign, resolve, and close tickets as per COMPANY standards and timelines.
12. Handle all customer complaints. Receive, log, coordinate, prepare necessary documents, escalate, open tickets, and resolve all customer complaints depending on the severity, type of complaint, and as per COMPANY guidelines on standard complaint handling processes.
13. Coordinate with customers, prepare, and forward any claim documents to the relevant department as per the claim process.
14. Coordinate and facilitate any investigation for lost or damaged shipments with customers and/or any other COMPANY internal departments.
15. Ensure all customer service reports and data are provided to the Supervisor/Manager on time and as per set deadlines.
16. Ensure all customer service-related documents are retained, filed, and archived as per COMPANY standards.
17. Perform any other assignments as required/requested by your supervisor or manager.