51 Executive Support jobs in Kuwait
Sr. Executive , B2B Support / Fast Telco Subsidiary of Ooredoo Kuwait
Posted 8 days ago
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Job Description
VAC9505 - Sr. Executive, B2B Support / Fast Telco Subsidiary of Ooredoo Kuwait
Field: B2B
Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City
Closing date: 30-Nov-2024
Role Purpose:Provide 1st level support and technical assistance for incoming queries and issues related to B2B customers. And 2nd Level support for B2C customers.
Key Accountabilities & Responsibilities:- Provide efficient support for B2B customers over the phone with to first call resolution KPI.
- Escalate non-resolved cases to concerned departments as per Call Center procedures.
- Follow-up on progress of complaints settlement with departments involved, and ensure regular information is shared with customers.
- Identify and escalate situations requiring urgent attention to shift leader.
- Get the customer confirmation before closing any trouble ticket and provide proper conclusion on remedy system.
- Adhere to Call Center KPIs and defined service levels set on employee yearly objectives.
- Respond to email messages for customers seeking help and contact them if required.
- Step-by-Step configuration for customer devices.
- Troubleshooting customer last mile and access equipment related to DSL, GPON, Fiber, 4G and Wireless subscriptions.
- Ensure customers subscribed speeds are matching service subscription defined in Company CRM.
- Execute additional configuration as per customer request within customer subscription bundle and eligibility.
- Monitor backbone links, network equipment, international circuits and VIP customers.
- Open tickets for any alert received and escalate the case to concerned department.
- Diploma/Bachelor degree in computer science, engineering or a related field.
- Network experience covering advanced routing and switching knowledge.
- Voice experience covering basic knowledge.
- Proficiency in both English and Arabic languages.
- Knowledge and experience of customer service practices and Call Center processes.
- CCNA (Mandatory)
- CCNP (preferred)
- Experience with DSL media troubleshooting and configuration.
- Experience with GPON media troubleshooting and configuration.
- Experience with Fiber media troubleshooting and configuration.
- Experience with Wireless media troubleshooting and configuration.
To qualify for the position, please make sure that you meet the below criteria:
- You must have completed one year in the Company.
- Please inform your line manager by e-mail.
- Your sick leaves must not exceed fifteen (15) days.
- You must not have any valid warnings.
- Your last appraisal must be Solid Performer or higher.
Please include your employee number in your application.
For more information on the role and to apply, please Click here .
Note: you will be required to attach the following:
- Resume / CV
Sr. Executive , B2B Support / Fast Telco Subsidiary of Ooredoo Kuwait
Posted 2 days ago
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Job Description
B2B Contract Type:
Full Time - Permanent Location:
Kuwait - Kuwait City Closing date:
30-Nov-2024 Role Purpose:
Provide 1st level support and technical assistance for incoming queries and issues related to B2B customers. And 2nd Level support for B2C customers. Key Accountabilities & Responsibilities:
Provide efficient support for B2B customers over the phone with to first call resolution KPI. Escalate non-resolved cases to concerned departments as per Call Center procedures. Follow-up on progress of complaints settlement with departments involved, and ensure regular information is shared with customers. Identify and escalate situations requiring urgent attention to shift leader. Get the customer confirmation before closing any trouble ticket and provide proper conclusion on remedy system. Adhere to Call Center KPIs and defined service levels set on employee yearly objectives. Respond to email messages for customers seeking help and contact them if required. Step-by-Step configuration for customer devices. Troubleshooting customer last mile and access equipment related to DSL, GPON, Fiber, 4G and Wireless subscriptions. Ensure customers subscribed speeds are matching service subscription defined in Company CRM. Execute additional configuration as per customer request within customer subscription bundle and eligibility. Monitor backbone links, network equipment, international circuits and VIP customers. Open tickets for any alert received and escalate the case to concerned department. Qualifications/Requirements:
Diploma/Bachelor degree in computer science, engineering or a related field. Other Information:
Network experience covering advanced routing and switching knowledge. Voice experience covering basic knowledge. Proficiency in both English and Arabic languages. Knowledge and experience of customer service practices and Call Center processes. CCNA (Mandatory) CCNP (preferred) Experience with DSL media troubleshooting and configuration. Experience with GPON media troubleshooting and configuration. Experience with Fiber media troubleshooting and configuration. Experience with Wireless media troubleshooting and configuration. Additional Internal Information:
To qualify for the position, please make sure that you meet the below criteria: You must have completed one year in the Company. Please inform your line manager by e-mail. Your sick leaves must not exceed fifteen (15) days. You must not have any valid warnings. Your last appraisal must be Solid Performer or higher. Please include your employee number in your application. For more information on the role and to apply, please
Click here
. Note: you will be required to attach the following: Resume / CV
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Operations Support Executive - On l Kuwait | Avenues mall
Posted 26 days ago
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Job Description
Your Team
As you might expect from a young consumer brand, the On store is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. More about on store teams in this video Meet The Retail Store Team
Your Mission- Support inbound deliveries, BOH organization, and replenishment in line with procedures.
- Ensure accuracy of stock transfers, Return To Vendors (RTVs), and cycle counts.
- Support Stock Controller in maintaining a clean, well-organized back-of-house to enable efficiency on the sales floor.
- Support in verifying that scanned data matches’ physical inventory.
- Handle daily operational administration including invoices, delivery notes, and reconciliation.
- Act as first-level support for POS and store systems (Cegid, SAP Retail, Salesforce).
- Support cash handling, daily reports, and compliance documentation.
- Step in on the sales floor when required to assist the team in delivering exceptional service.
- Ensure compliance with health, safety, and operational standards.
- Ensure digital and physical stock records are aligned across ERP/POS systems.
- Support in monitoring tagged items to reduce theft and improve shrinkage control.
- Provide first-level troubleshooting and support testing of retail technology solutions.
- Support Stock Controller in verifying shipments automatically as they arrive or leave the store.
- Support to ensure RFID systems are integrated with POS and inventory management platforms.
- Train team members in BOH systems and standard operating procedures.
- Diagnosing issues with RFID readers or tag misreads.
- Process invoicing procedures accurately and prepare operational reports.
- Ensure documentation archive and storage is properly maintained.
- Escalate discrepancies or risks to Store or Deputy Store Manager promptly.
- Other duties as needed
- 2–3 years of retail operations or stock management experience (sportswear, fashion, or lifestyle preferred).
- Strong communication and interpersonal skills.
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Eye for maintaining outstanding store condition and visual merchandising standards.
- Analytical mindset with a strong attention to detail.
- Ability to work with inventory or ERP systems that use RFID.
- Effective communication and collaboration skills, with the ability to work cross-functionally between finance, IT, and business teams.
- Proactive problem solver with a continuous improvement mindset.
Thank you for applying.
NOTE — Only shortlisted applicants will be contacted. Thank you for your interest in joining our team.
#J-18808-LjbffrOperations Support Executive - On l Kuwait | Avenues mall
Posted 2 days ago
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Job Description
As you might expect from a young consumer brand, the On store is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. More about on store teams in this video Meet The Retail Store Team Your Mission
Support inbound deliveries, BOH organization, and replenishment in line with procedures. Ensure accuracy of stock transfers, Return To Vendors (RTVs), and cycle counts. Support Stock Controller in maintaining a clean, well-organized back-of-house to enable efficiency on the sales floor. Support in verifying that scanned data matches’ physical inventory. Handle daily operational administration including invoices, delivery notes, and reconciliation. Act as first-level support for POS and store systems (Cegid, SAP Retail, Salesforce). Support cash handling, daily reports, and compliance documentation. Step in on the sales floor when required to assist the team in delivering exceptional service. Ensure compliance with health, safety, and operational standards. Ensure digital and physical stock records are aligned across ERP/POS systems. Support in monitoring tagged items to reduce theft and improve shrinkage control. Provide first-level troubleshooting and support testing of retail technology solutions. Support Stock Controller in verifying shipments automatically as they arrive or leave the store. Support to ensure RFID systems are integrated with POS and inventory management platforms. Train team members in BOH systems and standard operating procedures. Diagnosing issues with RFID readers or tag misreads. Process invoicing procedures accurately and prepare operational reports. Ensure documentation archive and storage is properly maintained. Escalate discrepancies or risks to Store or Deputy Store Manager promptly. Other duties as needed Your story
2–3 years of retail operations or stock management experience (sportswear, fashion, or lifestyle preferred). Strong communication and interpersonal skills. Ability to take initiative, learn quickly, and work both independently and as part of a team Eye for maintaining outstanding store condition and visual merchandising standards. Analytical mindset with a strong attention to detail. Ability to work with inventory or ERP systems that use RFID. Effective communication and collaboration skills, with the ability to work cross-functionally between finance, IT, and business teams. Proactive problem solver with a continuous improvement mindset. Thank you for applying. NOTE — Only shortlisted applicants will be contacted. Thank you for your interest in joining our team.
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Support Executive Required For IT Inquiries In Ardhiya - Guru Kuwait
Posted 16 days ago
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Job Description
Overview
Support Executive Required for IT Inquiries In Ardhiya. Urgently required a support executive for IT-related inquiries.
Responsibilities- Troubleshooting for hardware, software, networks, applications, Cisco phones, and copiers.
- Visa 18 Kuwait experience 2 years.
- Age not more than 33.
- Preferred male applications.
- Kuwait Driving license is an added bonus.
- Salary: 350-450 with perks.
Send cv, notice period, and local experience to: (emailprotected)
#J-18808-LjbffrStrategy Transformation Management Office Lead
Posted 5 days ago
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Job Description
Job Title: Strategy Transformation Management Office Lead
Job Code: TMO-001
Grade: S1
Level: N‑1
Reporting to: Chief Executive Officer
Your Impact
- 90 %+ of strategic lever KPIs met or exceeded.
- Transformation projects delivered on time and on budget.
- A culture of accountability and operational excellence felt by every caregiver.
What you will do
- Own the roadmap – implement transformation levers, achieve targets and milestones, then keep them moving.
- Lead the Transformation Office – set objectives, budgets, and controls; coach a high‑performing team.
- Cascade the strategy – turn hospital‑wide goals into clear departmental playbooks that people understand and own.
- Drive change – design communication and engagement plans that turn resistance into enthusiasm.
- Track and report – surface insights to the CEO and Board, celebrate wins, and course‑correct fast.
- Champion excellence – align with business‑development partners, optimize processes, and share knowledge.
How success is measured
- Strategic KPIs adherence
- Budget adherence
- Completion rate of the transformation roadmap
- Department engagement scores
- Change and communication plans executed
- Opportunities unlocked through partnerships
You will thrive here if you have…
- 15+ years of experience, including at least 8 in transformation or strategy leadership.
- Master’s or MBA in Business, Healthcare, Engineering, or a related field.
- A track record of delivering large‑scale change in complex settings (healthcare a plus).
- Project management certification and fluency with performance dashboards.
- Skill at coaching executives, clinicians, and cross‑functional teams.
- Familiarity with Kuwait’s healthcare ecosystem (a plus).
Competencies we value
- Strategic thinking & alignment
- Transformation excellence & change management
- Performance KPI management
- Stakeholder & relationship mastery
- Team development & culture building
- Future‑outlook & innovation mindset
Strategy Transformation Management Office Lead
Posted 7 days ago
Job Viewed
Job Description
Job Title: Strategy Transformation Management Office Lead
Job Code: TMO-001
Grade: S1
Level: N‑1
Reporting to: Chief Executive Officer
Your Impact- 90%+ of strategic lever KPIs met or exceeded.
- Transformation projects delivered on time and on budget.
- A culture of accountability and operational excellence felt by every caregiver.
- Own the roadmap – implement transformation levers, achieve targets and milestones, then keep them moving.
- Lead the Transformation Office – set objectives, budgets, and controls; coach a high‑performing team.
- Cascade the strategy – turn hospital‑wide goals into clear departmental playbooks that people understand and own.
- Drive change – design communication and engagement plans that turn resistance into enthusiasm.
- Track and report – surface insights to the CEO and Board, celebrate wins, and course‑correct fast.
- Champion excellence – align with business‑development partners, optimize processes, and share knowledge.
- Strategic KPIs adherence
- Budget adherence
- Completion rate of the transformation roadmap
- Department engagement scores
- Change and communication plans executed
- Opportunities unlocked through partnerships
- 15+ years of experience, including at least 8 in transformation or strategy leadership.
- Master’s or MBA in Business, Healthcare, Engineering, or a related field.
- A track record of delivering large‑scale change in complex settings (healthcare a plus).
- Project management certification and fluency with performance dashboards.
- Skill at coaching executives, clinicians, and cross‑functional teams.
- Familiarity with Kuwait’s healthcare ecosystem (a plus).
- Strategic thinking & alignment
- Transformation excellence & change management
- Performance KPI management
- Stakeholder & relationship mastery
- Team development & culture building
- Future‑outlook & innovation mindset
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Strategy Transformation Management Office Lead
Posted 2 days ago
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Executive Assistant
Posted 2 days ago
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This role is responsible for ensuring effective office communication, handling inquiries, and performing a variety of administrative tasks to support the smooth operation of the office.
Responsibilities- Serve as a key point of contact between executives and internal/external stakeholders, ensuring professional, timely, and accurate communication.
- Deliver seamless support to executive leadership by managing schedules, appointments, communications, venue reservations, and travel arrangements.
- Manage sensitive information with discretion, maintaining a high level of trust and integrity in all interactions and documentation.
- Organize and maintain files, reports, and records, both digitally and physically, ensuring they are current, secure, and easily accessible.
- Handle mail distribution and ensure timely delivery/collection of incoming and outgoing mail. Track, record, and maintain the document control for day-to-day outgoing mail. Prioritize incoming requests and follow up as needed.
- Manage office supplies, ensuring inventory levels and timely reordering to prevent shortages. Handle petty cash, emergency funds, and other small financial transactions, ensuring accurate records and timely reconciliations.
- Coordinate with external vendors/facilities management for office repairs/ maintenance. Facilitate office equipment setup and ensure all tools are fully functional, while managing requisitions for consumables to support daily operations.
- Bachelor’s Degree in any stream
- At least 3-5 years of experience in a similar position, personal assistant or customer service role is preferred.
- Strong communication and interpersonal skills, ability to handle multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with office equipment (multi-line phones, printers, scanners).
Executive Assistant
Posted 6 days ago
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Job Description
Position Overview
We are seeking a dynamic and highly organized Executive Assistant to support the Managing Director (MD) and Chief Executive Officer (CEO). This role requires excellent presentation, English communication, and time-management skills , along with the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will be polished, discreet, and proficient in MS Office and design tools such as Photoshop, ensuring smooth coordination of executive, client-facing, and project-related activities.
Key Responsibilities- Executive & Administrative Support: Manage daily agenda, schedules, and priorities for MD and CEO. Ensure timely preparation of reports, presentations, and documentation. Handle confidential and sensitive information with utmost discretion.
- Client & Guest Relations: Meet and greet important customers, business partners, and VIP visitors. Represent the company professionally with excellent interpersonal skills and presentation. Assist with organizing corporate/social events and media-related coordination.
- Project Coordination: Maintain accurate project documentation (contracts, correspondence, and meeting minutes). Prepare project-related correspondence, subcontract agreements, and work orders for signature. Coordinate with departments to ensure timely project support.
- Travel & Logistics: Arrange travel, visas, accommodation, and itineraries for management and staff. Ensure smooth execution of official trips with cost and time efficiency.
- Presentation & Creative Support: Prepare professional reports, charts, and presentations in Excel and PowerPoint. Support with design requirements (social media creatives, internal documents, event materials) using Photoshop/graphic tools.
- Bachelor’s degree in Business Administration, Communications, or related field.
- 3–5 years of experience as an Executive Assistant, Office Manager, or similar role.
- Excellent presentation and interpersonal skills; ability to interact confidently with senior stakeholders.
- Strong time management and organizational skills; ability to multitask effectively.
- Proficiency in MS Office Suite (Excel, PowerPoint, Word) and Photoshop (or similar design tools).
- High level of discretion, confidentiality, and professionalism.
- Fluent in English