13 Execution Specialist jobs in Kuwait

Implementation Specialist - Kuwait

IDS Fintech

Posted 18 days ago

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Job Description

Maximize client satisfaction by fulfilling their requests, solving their problems efficiently, and supporting them through effective guidance and training.

Ensure project delivery and successful implementations in a timely manner.

Tasks and Responsibilities:

  • Implementation, setup, and configuration of the applications of VESTIO at the client site and at the company platform.
  • Conduct application support, data support, and technical support.
  • Data migration (legacy data) from existing systems at the clients’ site.
  • Data validation & reconciliation with old systems of results post migration to the new system.
  • Implement integrations with different ERP systems (Dynamics, IMAL, Oracle, etc.) or trading systems.
  • Provide training in Arabic and English for customers and determine the material needed for client training in coordination with management.
  • Follow up with clients after training to ensure optimal training results.
  • Communicate with clients frequently and sometimes during days off.
  • Solve problems and find workaround solutions on the spot (e.g., suggest changes on an SP, link an excel to the DB, create a form inside excel and connect it to the DB).
  • Respond to tickets and elaborate responses (using screenshots, diagrams, and scenarios).
  • Support the QA department to create their scenarios when technical skills are needed.
  • Help in documentation of the products including release notes and provide analysis when needed.
  • Handle direct contact with clients after sale.
  • Receive customer complaints calls and check if they can be resolved via phone.
  • Visit clients to solve problems and complaints if the issue couldn’t be resolved over the phone, and perform analysis and requirement gathering when needed.
  • Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software.
  • Modify applications’ reports upon request.
  • Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
  • Communicate with clients throughout the software customization process to obtain feedback and approval.
  • Create a specialized document for each client, detailing all customizations made and prepare release notes as well.
  • Support business development with pre-sales content.

Job Specifications:

  • Qualifications: Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field.
  • Experience: 4 years of experience in ERP and/or financial sector and related fields.

4 years of experience in an equivalent job position and project management.

Skills:

- Web server, Network basics, Windows server, SQL Server, and Crystal Reports.

- Only for Kuwait residents.

Contact Information:

First Name

Last Name

Email

Position

Address

Address Line 1

Address Line 2

City

State

Country

Phone

Upload Resume and Cover Letter:

Please upload your resume and/or cover letter.

We thank you for showing interest in our products, kindly provide your contact details below. #J-18808-Ljbffr
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Implementation Specialist - Kuwait

Kuwait City, Al Kuwayt IDS Fintech

Posted 4 days ago

Job Viewed

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Job Description

Maximize client satisfaction

by fulfilling their requests, solving their problems efficiently, and supporting them through effective guidance and training. Ensure project delivery

and successful implementations in a timely manner. Tasks and Responsibilities: Implementation, setup, and configuration of the applications of VESTIO at the client site and at the company platform. Conduct application support, data support, and technical support. Data migration (legacy data) from existing systems at the clients’ site. Data validation & reconciliation with old systems of results post migration to the new system. Implement integrations with different ERP systems (Dynamics, IMAL, Oracle, etc.) or trading systems. Provide training in Arabic and English for customers and determine the material needed for client training in coordination with management. Follow up with clients after training to ensure optimal training results. Communicate with clients frequently and sometimes during days off. Solve problems and find workaround solutions on the spot (e.g., suggest changes on an SP, link an excel to the DB, create a form inside excel and connect it to the DB). Respond to tickets and elaborate responses (using screenshots, diagrams, and scenarios). Support the QA department to create their scenarios when technical skills are needed. Help in documentation of the products including release notes and provide analysis when needed. Handle direct contact with clients after sale. Receive customer complaints calls and check if they can be resolved via phone. Visit clients to solve problems and complaints if the issue couldn’t be resolved over the phone, and perform analysis and requirement gathering when needed. Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software. Modify applications’ reports upon request. Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems. Communicate with clients throughout the software customization process to obtain feedback and approval. Create a specialized document for each client, detailing all customizations made and prepare release notes as well. Support business development with pre-sales content. Job Specifications: Qualifications:

Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field. Experience:

4 years of experience in ERP and/or financial sector and related fields. 4 years of experience in an equivalent job position and project management. Skills: - Web server, Network basics, Windows server, SQL Server, and Crystal Reports. - Only for Kuwait residents. Contact Information: First Name Last Name Email Position Address Address Line 1 Address Line 2 City State Country Phone Upload Resume and Cover Letter: Please upload your resume and/or cover letter. We thank you for showing interest in our products, kindly provide your contact details below. #J-18808-Ljbffr
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Senior Operations Specialist

Kuwait City, Al Kuwayt IUK

Posted today

Job Viewed

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Job Description

Join to apply for the Senior Operations Specialist role at IUK .

The International University of Science & Technology in Kuwait (IUK) is a newly established private university located near the Avenues Mall. Fully accredited by the Private Universities Council (PUC), it offers programs in Engineering, Business, Arts, and Social Sciences, including a Foundation Program in English and Math. IUK seeks dynamic full-time administrative staff passionate about developing a vibrant higher education environment.

Position Summary:

The Senior Operations Specialist supports the Operations Manager in ensuring operational efficiency and excellence. Responsibilities include process adherence, performance analysis, and improvement initiatives across areas such as Health, Safety, & Security, Inventory, Retail Vendors, Campus Store, Campus Clinic, and Event Management.

Responsibilities:

  • Coordinate with departments to ensure smooth campus operations.
  • Implement and monitor policies, procedures, and protocols for the Operations Department.
  • Develop operational protocols, service standards, and risk assessments.
  • Oversee functions related to Health, Safety, Security, Campus Clinic, Store, Procurement, Inventory, and Event Management.
  • Compile reports to proactively manage risks and issues.
  • Manage third-party contracts with retail and F&B vendors.
  • Organize campus events and handle hospitality for visitors and consultants.
  • Prepare periodic reports as required.
  • Align operational goals across departments for seamless workflows.
  • Conduct departmental audits and submit improvement reports.
  • Maintain accurate records on shared drives and ensure departmental compliance.
  • Perform other duties as assigned.

Availability & Work Nature:

  • Flexible to work outside official hours and on weekends as needed.

Education:

  • Bachelor’s degree in Business Administration or related field; professional certificates are a plus.

Experience:

  • Minimum 10 years of experience, including at least 5 years in Higher Education operations or process development roles involving documentation and reporting.

Technical Skills:

  • Operations Management
  • ERP Systems
  • Proficiency in OneDrive, Microsoft Office, and data management software

Behavioral Skills:

  • Strong interpersonal skills
  • Effective multitasking, prioritization, and meeting deadlines
  • Adaptability and problem-solving under pressure
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Administrative, Management, and Quality Assurance
Industries
  • Education Administration Programs
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Travel Operations Specialist

Canonical

Posted 11 days ago

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Job Description

workfromhome

Join to apply for the Travel Operations Specialist role at Canonical

14 hours ago Be among the first 25 applicants

Join to apply for the Travel Operations Specialist role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring Travel Operations Specialists to join our Business Services team, ensuring smooth travel for colleagues and guests from countries all around the world to our company meetings and industry events. Our team set travel policy, support travel decisions, respond to travel emergencies and are responsible for supplier relationships.

We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.

Location: Worldwide - home based, except in locations where we have an office, such as London, Taipei and Beijing.

Responsibilities

  • Engage with colleagues to address travel queries and issues
  • Work with the wider business services team on company and industry event plans
  • Hold travel vendors accountable for providing excellent service
  • Check invoices to ensure accurate charges and timely payments, credits and refunds for travel
  • Monitor trends, spend, emissions and compliance with company policy
  • Track unused tickets, credits and airline points usage

What we are looking for

  • Excellent academic results at school and university
  • A degree in a business or technical subject
  • Excellent communication skills
  • Responsible and accountable
  • Self-awareness and thoughtfulness
  • Ability to travel up to four times a year for company events of up to two weeks duration
  • Ability to learn new technology and software quickly

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Senior Operations Specialist

IUK

Posted 17 days ago

Job Viewed

Tap Again To Close

Job Description

The International University of Science & Technology in Kuwait (IUK) is a newly established private university in Kuwait, with a new Campus located in the heart of Kuwait near the Avenues Mall. Fully accredited by the Private Universities Council (PUC), the University offers a wide range of academic programs in Engineering, Business, and Arts and Social Sciences. In addition to the academic programs, the IUK has established the University Foundation Program (UFP) that offers English and Math foundation programs. IUK is looking for dynamic full-time admin employees who are passionate about contributing to developing a vibrant and successful higher education environment.


Position Summary:

T he Senior Operations Specialist supports the Operations Manager in achieving efficiency and excellence in operations. This role involves ensuring processes and procedures are followed, analyzing performance, and identifying areas for improvement. You will be responsible for key areas of operations involving Health, Safety, & Security, as well as management of Inventory, Retail Vendors, Campus Store, Campus Clinic, Event Management, and other areas as required.


Responsibilities:

  • Act as liaison - under the direction of the Operations manager - with various departments to ensure operational efficiency and to oversee the smooth running of day-to day campus operations.
  • Ensure the implementation and monitoring of policies, procedures and protocols for the Operations Department.
  • Support in developing the operations protocols, procedures, service standards and risk assessments.
  • Provide oversight in the management of Operations functionalities related to:
    • Health, Safety and Security Standards
    • Campus clinic
    • Campus store
    • Procurement & Purchase
    • Inventory
    • Hospitality/ Event Management
    • Retail/ Leasing
  • Receive and compile reports from the various functions for the operations manager to proactively avoid issues and efficiently manage risks.
  • Monitor the execution and maintenance of third party contracts including retail and Food & Beverages vendors.
  • Assist with organizing campus events. Manage all hospitality tasks including those for overseas visitiors/consultants.
  • Prepare and provide different periodical reports (weekly, and monthly) or as required by management.
  • Working with various departments to align operational goals and ensure smooth workflows.
  • Conduct audits on various departments, ensuring the tasks/projects are completed correctly and within the timeline. Submit reports for areas of improvement.
  • Maintain all records accurately on the Shared Drive. Ensure various departments are consistently maintaining the Drives, as needed.
  • Other duties as assigned.

Availability & Nature of Work

  • Available to work before or after the official University hours to follow-up certain tasks.
  • Available to work on weekends, as and when need arises.

Education

  • Minimum of bachelor’s degree in business administration or related field.
  • Professional Certificates are an added value

Experience

  • Minimum 10 years of experience, out of which 5 years working in Higher Education in positions such as operations or process development and similar areas with a heavy reliance on documentation, workflow, and reporting.

Technical Skills

  • Operations Management
  • ERP Systems.
  • Proficiency in One Drive, Microsoft Office and data management software.

Behavioral Skills

  • Strong Interpersonal Skills
  • Strong Oral & Written Communication Skills
  • People management skills
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Ability to adapt to changing priorities and work effectively under pressure.
  • Problem-solving skills
#J-18808-Ljbffr
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Senior Operations Specialist

Kuwait City, Al Kuwayt IUK

Posted today

Job Viewed

Tap Again To Close

Job Description

Join to apply for the

Senior Operations Specialist

role at

IUK . The International University of Science & Technology in Kuwait (IUK) is a newly established private university located near the Avenues Mall. Fully accredited by the Private Universities Council (PUC), it offers programs in Engineering, Business, Arts, and Social Sciences, including a Foundation Program in English and Math. IUK seeks dynamic full-time administrative staff passionate about developing a vibrant higher education environment. Position Summary: The Senior Operations Specialist supports the Operations Manager in ensuring operational efficiency and excellence. Responsibilities include process adherence, performance analysis, and improvement initiatives across areas such as Health, Safety, & Security, Inventory, Retail Vendors, Campus Store, Campus Clinic, and Event Management. Responsibilities: Coordinate with departments to ensure smooth campus operations. Implement and monitor policies, procedures, and protocols for the Operations Department. Develop operational protocols, service standards, and risk assessments. Oversee functions related to Health, Safety, Security, Campus Clinic, Store, Procurement, Inventory, and Event Management. Compile reports to proactively manage risks and issues. Manage third-party contracts with retail and F&B vendors. Organize campus events and handle hospitality for visitors and consultants. Prepare periodic reports as required. Align operational goals across departments for seamless workflows. Conduct departmental audits and submit improvement reports. Maintain accurate records on shared drives and ensure departmental compliance. Perform other duties as assigned. Availability & Work Nature: Flexible to work outside official hours and on weekends as needed. Education: Bachelor’s degree in Business Administration or related field; professional certificates are a plus. Experience: Minimum 10 years of experience, including at least 5 years in Higher Education operations or process development roles involving documentation and reporting. Technical Skills: Operations Management ERP Systems Proficiency in OneDrive, Microsoft Office, and data management software Behavioral Skills: Strong interpersonal skills Effective multitasking, prioritization, and meeting deadlines Adaptability and problem-solving under pressure Seniority Level

Mid-Senior level Employment Type

Full-time Job Function

Administrative, Management, and Quality Assurance Industries

Education Administration Programs

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Senior Operations Specialist

Kuwait City, Al Kuwayt IUK

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

The International University of Science & Technology in Kuwait (IUK) is a newly established private university in Kuwait, with a new Campus located in the heart of Kuwait near the Avenues Mall. Fully accredited by the Private Universities Council (PUC), the University offers a wide range of academic programs in Engineering, Business, and Arts and Social Sciences. In addition to the academic programs, the IUK has established the University Foundation Program (UFP) that offers English and Math foundation programs. IUK is looking for dynamic full-time admin employees who are passionate about contributing to developing a vibrant and successful higher education environment.

Position Summary:

T

he Senior Operations Specialist supports the Operations Manager in achieving efficiency and excellence in operations. This role involves ensuring processes and procedures are followed, analyzing performance, and identifying areas for improvement. You will be responsible for key areas of operations involving Health, Safety, & Security, as well as management of Inventory, Retail Vendors, Campus Store, Campus Clinic, Event Management, and other areas as required.

Responsibilities:

Act as liaison - under the direction of the Operations manager - with various departments to ensure operational efficiency and to oversee the smooth running of day-to day campus operations. Ensure the implementation and monitoring of policies, procedures and protocols for the Operations Department. Support in developing the operations protocols, procedures, service standards and risk assessments. Provide oversight in the management of Operations functionalities related to:

Health, Safety and Security Standards Campus clinic Campus store Procurement & Purchase Inventory Hospitality/ Event Management Retail/ Leasing

Receive and compile reports from the various functions for the operations manager to proactively avoid issues and efficiently manage risks. Monitor the execution and maintenance of third party contracts including retail and Food & Beverages vendors. Assist with organizing campus events. Manage all hospitality tasks including those for overseas visitiors/consultants. Prepare and provide different periodical reports (weekly, and monthly) or as required by management. Working with various departments to align operational goals and ensure smooth workflows. Conduct audits on various departments, ensuring the tasks/projects are completed correctly and within the timeline. Submit reports for areas of improvement. Maintain all records accurately on the Shared Drive. Ensure various departments are consistently maintaining the Drives, as needed. Other duties as assigned. Availability & Nature of Work Available to work before or after the official University hours to follow-up certain tasks. Available to work on weekends, as and when need arises. Education Minimum of bachelor’s degree in business administration or related field. Professional Certificates are an added value Experience Minimum 10 years of experience, out of which 5 years working in Higher Education in positions such as operations or process development and similar areas with a heavy reliance on documentation, workflow, and reporting. Technical Skills Operations Management ERP Systems. Proficiency in One Drive, Microsoft Office and data management software. Behavioral Skills Strong Interpersonal Skills Strong Oral & Written Communication Skills People management skills Ability to manage multiple tasks, prioritize effectively, and meet deadlines. Ability to adapt to changing priorities and work effectively under pressure. Problem-solving skills

#J-18808-Ljbffr
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Travel Operations Specialist

Kuwait City, Al Kuwayt Canonical

Posted 17 days ago

Job Viewed

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Job Description

Join to apply for the

Travel Operations Specialist

role at

Canonical 14 hours ago Be among the first 25 applicants Join to apply for the

Travel Operations Specialist

role at

Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring

Travel Operations Specialists

to join our Business Services team, ensuring smooth travel for colleagues and guests from countries all around the world to our company meetings and industry events. Our team set travel policy, support travel decisions, respond to travel emergencies and are responsible for supplier relationships.

We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.

Location:

Worldwide - home based, except in locations where we have an office, such as London, Taipei and Beijing.

Responsibilities

Engage with colleagues to address travel queries and issues Work with the wider business services team on company and industry event plans Hold travel vendors accountable for providing excellent service Check invoices to ensure accurate charges and timely payments, credits and refunds for travel Monitor trends, spend, emissions and compliance with company policy Track unused tickets, credits and airline points usage

What we are looking for

Excellent academic results at school and university A degree in a business or technical subject Excellent communication skills Responsible and accountable Self-awareness and thoughtfulness Ability to travel up to four times a year for company events of up to two weeks duration Ability to learn new technology and software quickly

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Digital IT Operations Specialist

Ahmadi SLB

Posted 4 days ago

Job Viewed

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Job Description

The Onsite Support Analyst is responsible for serving as a desktop support expert, handling computer hardware, software (location-specific or global), and peripherals. The analyst acts as the second point of escalation for resolving desktop or laptop incidents, service requests, and connectivity issues.

Role:

  • Provide second-line investigation and diagnosis.
  • Resolve and close incidents and service requests according to help desk procedures and timelines.
  • Escalate unresolved issues within agreed timescales.
  • Log incident and service request details following help desk procedures.
  • Communicate with customers regarding incident progress.
  • Keep tickets updated until issues are resolved.
  • Conduct customer satisfaction callbacks and surveys.
  • Complete GET IT training for On-Site Support Analysts.
  • Comply with Quality, Health, Safety, Environment, and IT policies.
  • Liaise with customers, IT support groups, and third-party providers.
  • Perform staging of PCs.
  • Maintain the Global Asset Management database with updates related to hardware.
  • Perform Install, Move, Add, and Change tasks.
  • Support hardware and software maintenance.
  • Participate in IT team objectives and key performance indicators.
  • Liaise with third-party suppliers for hardware repairs.
  • Assist with IT security issues and virus elimination.
  • Support server maintenance with the local Server Team.
  • Assist in infrastructure setup and renovation projects, including network devices, CCTV, servers, PABX, and Lync System.
  • Collaborate with Distributed Services, Systems, Network Support, and Event Management teams.
  • Manage spare asset inventory and maintain asset management.
  • Assist the local Network Team with network equipment maintenance.
  • Educate customers on IT solutions, methods, and tools to enhance efficiency.
  • Organize and schedule UseIT training to meet key performance objectives.
  • Participate in GeoMarket projects to achieve common goals.
  • Contribute as a key member in the IT Domain structure.
  • Supervise suppliers for maintenance and IMAC of IT equipment.
  • Channel help requests to appropriate functions, monitor resolution, and update customers.
  • Work with Enterprise Services teams to deploy upgrades to servers, LANs, WANs, and wireless networks.
  • Mentor junior team members.
  • Manage small, low-risk IT projects at the location.
  • Lead GeoMarket projects to meet objectives.
  • Be prepared to take on additional roles such as Security Champion, LDAP Champion, or Wellsite Connectivity Champion.
  • Perform regular IT hardware disposal following the Fixed Asset Disposal Procedure.
  • Ensure process consistency through calls, meetings, and workshops.
  • Understand customer requirements to propose effective solutions.

Skills

The candidate should have a solid background in IT network infrastructure and troubleshooting, with a preference for CCNA Certification.

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Digital IT Operations Specialist

Al ahmadi, Al Ahmadi SLB

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

The Onsite Support Analyst is responsible for serving as a desktop support expert, handling computer hardware, software (location-specific or global), and peripherals. The analyst acts as the second point of escalation for resolving desktop or laptop incidents, service requests, and connectivity issues. Role: Provide second-line investigation and diagnosis. Resolve and close incidents and service requests according to help desk procedures and timelines. Escalate unresolved issues within agreed timescales. Log incident and service request details following help desk procedures. Communicate with customers regarding incident progress. Keep tickets updated until issues are resolved. Conduct customer satisfaction callbacks and surveys. Complete GET IT training for On-Site Support Analysts. Comply with Quality, Health, Safety, Environment, and IT policies. Liaise with customers, IT support groups, and third-party providers. Perform staging of PCs. Maintain the Global Asset Management database with updates related to hardware. Perform Install, Move, Add, and Change tasks. Support hardware and software maintenance. Participate in IT team objectives and key performance indicators. Liaise with third-party suppliers for hardware repairs. Assist with IT security issues and virus elimination. Support server maintenance with the local Server Team. Assist in infrastructure setup and renovation projects, including network devices, CCTV, servers, PABX, and Lync System. Collaborate with Distributed Services, Systems, Network Support, and Event Management teams. Manage spare asset inventory and maintain asset management. Assist the local Network Team with network equipment maintenance. Educate customers on IT solutions, methods, and tools to enhance efficiency. Organize and schedule UseIT training to meet key performance objectives. Participate in GeoMarket projects to achieve common goals. Contribute as a key member in the IT Domain structure. Supervise suppliers for maintenance and IMAC of IT equipment. Channel help requests to appropriate functions, monitor resolution, and update customers. Work with Enterprise Services teams to deploy upgrades to servers, LANs, WANs, and wireless networks. Mentor junior team members. Manage small, low-risk IT projects at the location. Lead GeoMarket projects to meet objectives. Be prepared to take on additional roles such as Security Champion, LDAP Champion, or Wellsite Connectivity Champion. Perform regular IT hardware disposal following the Fixed Asset Disposal Procedure. Ensure process consistency through calls, meetings, and workshops. Understand customer requirements to propose effective solutions. Skills The candidate should have a solid background in IT network infrastructure and troubleshooting, with a preference for CCNA Certification.

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  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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