31 Employment Support jobs in Kuwait

Description

In this role, you will be responsible for ensuring that operational processes run efficiently and align with the organization's goals. As the Operations Director, you will manage teams across multiple departments, drive operational improvements, and ensure a high standard of service delivery.

Role & Responsibilities

• Customer Service & Call Center Operations:
• Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries.
• Oversee call center metrics, including response time, resolution time, and customer satisfaction.
• Develop and implement strategies to improve customer experience and service quality.
• Ensure the staff is well-trained, customer-centric, and consistently adheres to healthcare industry best practices and standards.
• Purchasing & Inventory Management:
• Oversee the purchasing function, ensuring that all necessary supplies, equipment, and medical items are procured on time and within budget.
• Develop and maintain efficient inventory control systems, ensuring adequate stock levels while minimizing wastage and overstock.
• Negotiate with vendors and suppliers to secure cost-effective contracts and manage supplier relationships.
• Monitor and track inventory turnover and conduct periodic audits to ensure accuracy and compliance with healthcare regulations.
• Medical Records Management:
• Ensure the effective management of patient medical records, both physical and electronic, in compliance with legal, regulatory, and privacy standards (HIPAA or relevant local laws).
• Oversee the records team to ensure that patient data is accurately recorded, stored, and easily accessible for healthcare providers when needed.
• Implement best practices for medical records management, including ensuring security, confidentiality, and retention policies.
• Ensure proper training and compliance with medical record documentation standards across the organization.
• Facility Management:
• Manage the day-to-day operations of the facility, ensuring it is clean, safe, and well-maintained.
• Oversee the maintenance of equipment and infrastructure, coordinating repairs, upgrades, and troubleshooting as necessary.
• Ensure that the facility complies with health and safety regulations, including those related to fire safety, emergency preparedness, and sanitation.
• Develop and manage facility-related budgets and ensure the cost-effectiveness of operations.
• Coordinate with external vendors and contractors for facility services such as cleaning, landscaping, and maintenance.
• Hospitality Management:
• Housekeeping, cleaning, security and catering services

Skills & Competencies

• Strong leadership and team management skills with the ability to motivate.
• Excellent communication in Arabic and English.
• Experience in budget management and cost control.
• Strong problem-solving and decision-making under pressure.
• Familiar with healthcare software systems.
• Adaptable with the ability to manage multiple priorities.
• Strong background in healthcare accreditation, particularly in JCI accreditation, FMS chapter

Education & Qualifications

• Bachelor's degree in Engineering
• Minimum of 10-12 years of experience in healthcare operations management, with a proven track record in facility management, supply chain, hospitality, 3-4 years’ experience with the same role.
• Previous leadership experience in a multi-disciplinary Hospital setting.
• Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

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Description

In this role, you will be responsible for ensuring that operational processes run efficiently and align with the organization's goals. As the Operations Director, you will manage teams across multiple departments, drive operational improvements, and ensure a high standard of service delivery. Role & Responsibilities

Customer Service & Call Center Operations: Lead and manage the customer service department and call center operations to ensure timely and effective responses to patient inquiries. Oversee call center metrics, including response time, resolution time, and customer satisfaction. Develop and implement strategies to improve customer experience and service quality. Ensure the staff is well-trained, customer-centric, and consistently adheres to healthcare industry best practices and standards. Purchasing & Inventory Management: Oversee the purchasing function, ensuring that all necessary supplies, equipment, and medical items are procured on time and within budget. Develop and maintain efficient inventory control systems, ensuring adequate stock levels while minimizing wastage and overstock. Negotiate with vendors and suppliers to secure cost-effective contracts and manage supplier relationships. Monitor and track inventory turnover and conduct periodic audits to ensure accuracy and compliance with healthcare regulations. Medical Records Management: Ensure the effective management of patient medical records, both physical and electronic, in compliance with legal, regulatory, and privacy standards (HIPAA or relevant local laws). Oversee the records team to ensure that patient data is accurately recorded, stored, and easily accessible for healthcare providers when needed. Implement best practices for medical records management, including ensuring security, confidentiality, and retention policies. Ensure proper training and compliance with medical record documentation standards across the organization. Facility Management: Manage the day-to-day operations of the facility, ensuring it is clean, safe, and well-maintained. Oversee the maintenance of equipment and infrastructure, coordinating repairs, upgrades, and troubleshooting as necessary. Ensure that the facility complies with health and safety regulations, including those related to fire safety, emergency preparedness, and sanitation. Develop and manage facility-related budgets and ensure the cost-effectiveness of operations. Coordinate with external vendors and contractors for facility services such as cleaning, landscaping, and maintenance. Hospitality Management: Housekeeping, cleaning, security and catering services Skills & Competencies

Strong leadership and team management skills with the ability to motivate. Excellent communication in Arabic and English. Experience in budget management and cost control. Strong problem-solving and decision-making under pressure. Familiar with healthcare software systems. Adaptable with the ability to manage multiple priorities. Strong background in healthcare accreditation, particularly in JCI accreditation, FMS chapter Education & Qualifications

Bachelor's degree in Engineering Minimum of 10-12 years of experience in healthcare operations management, with a proven track record in facility management, supply chain, hospitality, 3-4 years’ experience with the same role. Previous leadership experience in a multi-disciplinary Hospital setting. Strong knowledge of healthcare regulations, medical records, and patient confidentiality.

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The Director of Technical Support Services is responsible for providing strategic leadership and oversight across engineering, maintenance, and asset integrity functions. The role ensures operational excellence, lifecycle asset management, and compliance through robust systems, Lean and Six Sigma practices, and advanced asset management platforms. The director also leads design control processes, equipment upgrade programs, and the establishment of manufacturing units, aligning technical capabilities with business growth and sustainability objectives. Key Responsibilities

Strategic Leadership: Define and execute the Technical Support Services strategy in alignment with corporate objectives and EVP – Support Services directives. Drive operational excellence through Lean and Six Sigma methodologies to enhance efficiency, reduce costs, and improve quality. Champion digital transformation, automation, and adoption of enterprise asset management platforms to strengthen data-driven decision-making. Lead and govern design control management processes to ensure systematic, compliant, and optimized execution of engineering projects. Engineering & Technical Support Division

Provide high-level technical expertise for design, troubleshooting, and continuous process improvement. Oversee the design, installation, commissioning, and optimization of new manufacturing units and facilities. Ensure robust design control management across all technical projects and product developments. Support process safety, ESG objectives, and technology innovation initiatives. Maintenance & Reliability Division

Develop predictive, preventive, and reliability-centered maintenance programs to maximize equipment uptime and extend lifecycle value. Lead major equipment upgrade initiatives, ensuring assets are aligned with evolving business needs and industry standards. Standardize maintenance practices across facilities using Lean tools, Six Sigma quality controls, and asset management platforms. Optimize cost efficiency while maintaining reliability, safety, and compliance. Asset Integrity & Compliance Division

Ensure integrity and compliance of all assets with international standards (API, ISO, ASME, etc.) and local regulatory requirements. Implement and oversee risk-based inspection programs and lifecycle integrity strategies. Maintain governance for technical compliance, HSE assurance, and regulatory audits. Drive sustainability initiatives through proactive asset lifecycle planning, upgrades, and replacement strategies. People & Organizational Development

Lead and mentor division managers, cultivating a high-performance and technically competent workforce. Embed Lean and Six Sigma culture across the directorate to build continuous improvement capabilities. Strengthen technical leadership and succession pipelines for long-term organizational resilience. Governance & Reporting

Prepare and present comprehensive reports on asset reliability, compliance, and engineering projects to the EVP – Support Services and executive management. Manage budgeting, capex planning, and prioritization of projects including manufacturing expansions and major equipment upgrades. Represent Technical Support Services in board-level reviews, audits, and cross-functional committees. Skills

Qualifications & Experience : Bachelor’s degree in Engineering (Mechanical, Electrical, or related discipline); Master’s degree preferred. Minimum 15 years of experience in engineering, maintenance, and asset integrity management, with at least 5 years in senior leadership. Proven expertise in asset management platforms (e.g., SAP EAM, Maximo, or similar). Demonstrated leadership in design control management processes, equipment upgrade programs, and manufacturing unit establishment. Certification in Lean and Six Sigma (Black Belt preferred) with successful track record of deploying continuous improvement projects. Strong knowledge of international standards (API, ISO, ASME, OSHA, etc.) and local regulatory frameworks. Experience in leading cross-functional projects and digital transformation in industrial or manufacturing environments. Key Competencies

Strategic vision with operational and financial acumen. Strong engineering and technical expertise across asset-heavy industries. Leadership and people development with a focus on Lean/Six Sigma practices. Advanced knowledge of enterprise asset management systems. Project management skills for design, commissioning, and upgrades of facilities. Risk management, compliance orientation, and problem-solving capabilities. Effective stakeholder communication and board-level presentation skills.

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Company Description

Dr Scent is a leading company in providing air scenting solutions for homes, offices, shops, and cars. We believe that a refreshed environment leads to happier and more positive experiences, and we aim to translate this belief into reality through our products. Using the latest technology developed in our UK labs, we enhance our manufacturing techniques and strategies. Our goal is to enrich your atmosphere with elegant and sophisticated fragrances. Dr Scent takes pride in providing exceptional customer service and the best scenting options and diffusing methods for any space.

Role Description

This is a full-time on-site role for a Human Resources Manager, located in Kuwait City. The Human Resources Manager will be responsible for overseeing various HR functions, including recruitment and selection, employee relations, performance management, training and development, and HR compliance. Daily tasks will involve managing HR policies and procedures, handling employee grievances, developing and implementing HR initiatives, and ensuring legal compliance. The role also includes maintaining employee records and managing compensation and benefits programs.

Qualifications

• Recruitment and Selection, Employee Relations, and Performance Management skills
• Training and Development, and HR Compliance knowledge
• Ability to handle employee grievances and develop HR initiatives
• Excellent communication, interpersonal, and organizational skills
• Strong knowledge of HR policies, procedures, and employment laws
• Bachelor's degree in Human Resources, Business Administration, or related field
• Previous experience in a Human Resources Manager role is preferred

Hiring #Hiring -Hr Generalist ( For Restaurant) We Are Hiring – HR Officer (Any Nationality)

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American International University - Kuwait

Job Overview: American International University (AIU) in Kuwait is seeking a proactive and experienced Recruiter to support our talent acquisition needs across higher education divisions. Working closely with the HR leadership team, this role is responsible for managing end-to-end recruitment processes, identifying qualified talent, and supporting organizational growth by sourcing candidates who are aligned with AIU’s mission and international operations.

Key Responsibilities:

• Manage full-cycle recruitment for academic and administrative positions, from sourcing through offer.
• Conduct pre-screenings, schedule interviews, and facilitate feedback between candidates and hiring managers.
• Leverage platforms such as LinkedIn, job boards, and agency partnerships to source candidates.
• Coordinate with hiring departments to understand position requirements and timelines.
• Draft and post job advertisements in alignment with internal branding and marketing guidelines.
• Prepare and extend conditional offers; verify alignment with compensation policies.
• Guide selected candidates through relocation logistics, visa documentation, and onboarding processes.
• Maintain applicant tracking data, recruitment reports, and candidate databases.
• Collaborate on workforce planning to anticipate and fill future hiring needs.
• Assist with the drafting of employment contracts in line with policies and labor regulations.
• Perform other HR-related tasks as needed to support recruitment operations.

Requirements:

• Bachelor’s degree (required).
• Minimum 2 years of experience in recruiting. International or education sector exposure is a plus.
• Strong communication skills and ability to coordinate with diverse stakeholders across time zones.
• Proficient in online sourcing tools and applicant tracking systems.
• Organized, detail-oriented, and capable of managing multiple open roles simultaneously.

About American International University

American International University (AIU) is a leading institution in Kuwait offering high-quality, American-style education. AIU is committed to preparing students for leadership roles in their fields and providing a vibrant academic environment that values innovation, collaboration, and excellence.

For more information about AIU visit:

To apply for this position, please visit the Job Opportunities section of our webpage and submit your resume and cover letter:

Seniority level

Not Applicable

Employment type

Full-time

Job function

Human Resources, Higher Education

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Overview

Location: Kuwait

As a strategic partner, the Supervisor, Human Resources aligns business objectives with employees and management in designated internal customer groups. The Supervisor, Human Resources formulates partnerships across the Human Resources (HR) function (other HRBPs and HR functional areas) to deliver value-added service to management and employees that reflect the business objectives of the organization. This role will provide front-line HR support through actively partnering with the business and proactively identifying and addressing employee concerns.

Responsibilities

• Supervising a team of HR business partners and admin professionals
• Work directly with the business leaders to ensure critical people processes (onboarding, promotions, transfers, terminations, etc.) are effectively and efficiently completed/documented.
• Provide line management with advice and options for improving organizational effectiveness, productivity and working practices in line with the business/people strategy.
• Point of contact for assigned employee relations matters; conduct/document internal investigations and deliver disciplinary actions as required.
• Act as a consultant to management and employees for Kuwait Labor Law.
• Work with management and HR functional areas, as appropriate, in the event of a company re-organization.
• Educate the business regarding HR policies and programs and ensure compliance.
• Work with various stakeholders on new HR policy development and maintenance.
• Point of contact for regulatory compliance including managing vendor relationships.
• Ensure the termination process, including documentation and exit interviews, are communicated and followed.
• Ensure an understanding of the business staffing needs and partner with Talent Acquisition as appropriate; assist in the implementation of recruiting initiatives within the business.
• Partner with the HR functional areas to implement new HR initiatives/programs (e.g., compensation structural changes, HRIS, management training).
• Partner with the Talent & Development function to provide ongoing strategic coaching to internal customer groups as related to succession planning, career path development, and performance management.
• Partner with the HR functional areas to actively guide internal customer groups through the annual salary planning and performance management processes.
• Identify ongoing needs or problems that require research, analysis, and resolution in order to meet the changing business requirements.
• Build strong relationships with all levels of the organization.
• Participate in special HR projects and perform other duties as assigned.
• Overseeing the company's Kuwaitization program.

Education And Experience

• Bachelor's degree in Human Resources Management, Business or related discipline.
• Minimum 10 years of work experience in HR required.
• Strong experience in employee relations, labor laws, compliance and immigration.
• SuccessFactors Employee Central experience is strongly preferred.
• Previous experience working with in the Oil and Gas Industry in the GCC preferred.

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Job Description

PRIMARY RESPONSIBILITIES:

• Assist on the administrative activities of payroll, benefits, legal compliance and employment law
• Know and understands the job description of all position in his/her department and beware of others.
• Know and understands policies relating to his/her department and others.
• Assist in implementing guidelines, policies, and procedures in compliance with corporate direction
• Assist in developing a recruitment / selection strategy and mobility process
• Prepare employment contract and all related documents for new staff
• Handle the staff movement process including new hired, promoted, resigned.
• Make a monthly payroll report and send to Finance Department.
• Assist in monitoring proposed manning budget according to the Management requirement.
• Assist in supporting operations and assists in achieving team member and guest satisfaction goals
• Assist in preparing and supervising the performance appraisal reviews – Mid Year Talk and yearly performance appraisal.
• Assist in interviewing, selecting, training, appraising, coaching, counseling and giving disciplines departmental staff according to company standards
• Assist in measuring staff satisfaction through surveys, round tables, and one-on-ones with team members, exit interview.
• Monitor the whole process of staff Recognition Program
• Address employee relations matters, responds timely to staff
• Supervise all licenses and contacts with the governmental department in order to extend and register any hotel licenses.
• Proceed and ensure the implementation of staff benefits on the Group / Life insurance, provident fund and social security.
• Take the role as Eagle HR system champion on all payrolls and time attendance.
• Supervise on House fund and send the expenses report to Finance Department.
• Assist in implementing Employee Relations activities including charitable, welfare campaigns, sports activities.
• Prepare staff turn over reports and monthly HR ratio.
• Prepare HR report, HR Input File and reports related Dusit Corporate Office
• Conduct monthly locker Room and staff canteen inspection/review.
• Supervise in the communication flow to all hotel staff through notice board, newsletter, bulletin and direct communication.
• Proceed all administration documents required by the staff including working certificate, salary guarantee certificate, Hotel certificate
• Interact in a positive way with other departments to ensure a luxury guest experience
• Ensure compliance with local health and safety regulations
• Must be an example of the Dusit Values, brand standards, and a champion of grooming and appearance guidelines
• Perform other duties as assigned by Director of Human Resources
  
  

Training And Human Resources Responsibilities

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
  
  

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

Company’s Culture

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

JOB REQUIREMENT

• Minimum education of Bachelor degree in Human Resources Management, Business Administration or relevant discipline
• Have a strong knowledge in all HR functions.
• Practical experience in HR administrative function at least 5 years. Exposure in hospitality business is desirable
• Have good English communication skills both in written and spoken
• Computer literate
• Possess professional disposition with good communication and interpersonal skills

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Human Resources
• Industries Hospitality

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About the Job

As an HR Generalist at Vinaldi Fashion Co, you will play a key role in managing and enhancing our people operations to support the company’s growth in the fashion industry. You will oversee recruitment, employee relations, training, and HR processes, ensuring our team is engaged, productive, and aligned with company values. Your organizational skills and people-focused approach will help us attract top talent, retain our best employees, and maintain a positive workplace culture.

What You’ll Be Doing:

• Manage the full recruitment cycle for retail and head office positions, including job postings, screening, interviewing, and onboarding.
• Organize and conduct new employee orientations, ensuring smooth integration into the company.
• Maintain and update employee records, contracts, and HR documentation in compliance with Kuwait labor laws.
• Monitor attendance, leave requests, and payroll-related data for accurate processing.
• Support the development and implementation of HR policies, procedures, and performance management systems.
• Address employee relations matters, resolve conflicts, and promote a healthy workplace environment.

What We’re Looking For:

• Minimum of 4 years of HR experience (retail or fashion industry experience preferred).
• Fluency in Arabic and English (written and spoken).
• Strong interpersonal, communication, and organizational skills.
• Knowledge of Kuwait labor laws and HR best practices.
• Ability to manage multiple tasks in a fast-paced retail environment.

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Overview

Join to apply for the Human Resources Supervisor role at Dusit Doha Hotel | Dusit Hotel & Suites - Doha .

Responsibilities

• Assist on the administrative activities of payroll, benefits, legal compliance and employment law
• Know and understands the job description of all position in his/her department and beware of others.
• Know and understands policies relating to his/her department and others.
• Assist in implementing guidelines, policies, and procedures in compliance with corporate direction
• Assist in developing a recruitment / selection strategy and mobility process
• Prepare employment contract and all related documents for new staff
• Handle the staff movement process including new hired, promoted, resigned.
• Make a monthly payroll report and send to Finance Department.
• Assist in monitoring proposed manning budget according to the Management requirement.
• Assist in supporting operations and assists in achieving team member and guest satisfaction goals
• Assist in preparing and supervising the performance appraisal reviews – Mid Year Talk and yearly performance appraisal.
• Assist in interviewing, selecting, training, appraising, coaching, counseling and giving disciplines departmental staff according to company standards
• Assist in measuring staff satisfaction through surveys, round tables, and one-on-ones with team members, exit interview.
• Monitor the whole process of staff Recognition Program
• Address employee relations matters, responds timely to staff
• Supervise all licenses and contacts with the governmental department in order to extend and register any hotel licenses.
• Proceed and ensure the implementation of staff benefits on the Group / Life insurance, provident fund and social security.
• Take the role as Eagle HR system champion on all payrolls and time attendance.
• Supervise on House fund and send the expenses report to Finance Department.
• Assist in implementing Employee Relations activities including charitable, welfare campaigns, sports activities.
• Prepare staff turn over reports and monthly HR ratio.
• Prepare HR report, HR Input File and reports related Dusit Corporate Office
• Conduct monthly locker Room and staff canteen inspection/review.
• Supervise in the communication flow to all hotel staff through notice board, newsletter, bulletin and direct communication.
• Proceed all administration documents required by the staff including working certificate, salary guarantee certificate, Hotel certificate
• Interact in a positive way with other departments to ensure a luxury guest experience
• Ensure compliance with local health and safety regulations
• Must be an example of the Dusit Values, brand standards, and a champion of grooming and appearance guidelines
• Perform other duties as assigned by Director of Human Resources

Training And Human Resources Responsibilities

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dusit Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirement

• Minimum education of Bachelor degree in Human Resources Management, Business Administration or relevant discipline
• Have a strong knowledge in all HR functions.
• Practical experience in HR administrative function at least 5 years. Exposure in hospitality business is desirable
• Have good English communication skills both in written and spoken
• Computer literate
• Possess professional disposition with good communication and interpersonal skills

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Human Resources

Industries

• Hospitality

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