59 Employee Performance jobs in Kuwait

Rider Performance Management

Kuwait City, Al Kuwayt Keeta

Posted 3 days ago

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Job Description

Job Description

Develop and continuously refine the on-site rider supervision SOP, covering sampling inspection processes, checklists, evaluation criteria, and reward-and-penalty mechanisms. Design and implement regional sampling plans based on core metrics—customer complaint rate, customer satisfaction, rider on-time service rate, equipment compliance rate, and safety incident rate.

On-site inspection of the patroller work, including the rider's compliance with SOP, service language, code of conduct, dress etiquette, and safety operation, scoring, guiding, and on-site correction.

Ensure compliance with government and platform requirements (document verification, safety gear usage, equipment checks); support law enforcement and audits to uphold operational compliance, ensure all riders meet local labor regulations and platform safety standards.

Compile and analyze supervision data alongside patroller, customer and rider feedback; produce weekly, monthly and quarterly supervision reports to drive cross-departmental improvements and targeted enhancement projects.

Work closely with the service experience team, 3PL management team, and training team to collaboratively promote process optimization, training coverage, and service experience upgrades for problem scenarios discovered on the ground. Partnering with legal and policy teams to adapt to evolving regulations and ensure compliance with best practices.

Job Requirements
  1. Minimum of 3 years' patroller management or rider operations management experience in food-delivery or instant-delivery industries, nice to have local experience.
  2. Familiarity with local labor laws and experience working with or managing compliance efforts.
  3. Familiar with the entire process of rider operation, service SOP, and local compliance and safety regulations.
  4. Prior experience in rider management strategy is strongly preferred, and understanding the daily work and common violation scenarios of riders.
  5. Excellent data analysis and project management skills, capable of independently completing sampling data analysis and visualization, and producing reports.
  6. Excellent cross-departmental communication, on-site coordination, and execution skills, able to quickly respond and solve frontline operational problems. Fluent in English, with communication skills in Arabic and Hindi.

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Rider Performance Management

Kuwait City, Al Kuwayt Keeta

Posted 2 days ago

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Job Description

Job Description Develop and continuously refine the on-site rider supervision SOP, covering sampling inspection processes, checklists, evaluation criteria, and reward-and-penalty mechanisms. Design and implement regional sampling plans based on core metrics—customer complaint rate, customer satisfaction, rider on-time service rate, equipment compliance rate, and safety incident rate. On-site inspection of the patroller work, including the rider's compliance with SOP, service language, code of conduct, dress etiquette, and safety operation, scoring, guiding, and on-site correction. Ensure compliance with government and platform requirements (document verification, safety gear usage, equipment checks); support law enforcement and audits to uphold operational compliance, ensure all riders meet local labor regulations and platform safety standards. Compile and analyze supervision data alongside patroller, customer and rider feedback; produce weekly, monthly and quarterly supervision reports to drive cross-departmental improvements and targeted enhancement projects. Work closely with the service experience team, 3PL management team, and training team to collaboratively promote process optimization, training coverage, and service experience upgrades for problem scenarios discovered on the ground. Partnering with legal and policy teams to adapt to evolving regulations and ensure compliance with best practices. Job Requirements

Minimum of 3 years' patroller management or rider operations management experience in food-delivery or instant-delivery industries, nice to have local experience. Familiarity with local labor laws and experience working with or managing compliance efforts. Familiar with the entire process of rider operation, service SOP, and local compliance and safety regulations. Prior experience in rider management strategy is strongly preferred, and understanding the daily work and common violation scenarios of riders. Excellent data analysis and project management skills, capable of independently completing sampling data analysis and visualization, and producing reports. Excellent cross-departmental communication, on-site coordination, and execution skills, able to quickly respond and solve frontline operational problems. Fluent in English, with communication skills in Arabic and Hindi.

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Performance Marketing Executive

Kuwait City, Al Kuwayt Trafalgar Luxury Group

Posted 6 days ago

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Job Description

Direct message the job poster from Trafalgar Luxury Group

Overview

The Performance Marketing Specialist is pivotal in driving the efficiency and effectiveness of marketing campaigns across various brands and markets. The role emphasizes data-driven decision-making to enhance ROI and revenue growth. It involves managing hands-on account operations while strategically planning campaigns. Success in this role demands exceptional analytical skills, comprehensive expertise in paid media platforms, and outstanding collaboration skills with both internal teams and external agencies.

Responsibilities Campaign & Account Management
  • Oversee daily account health, optimization, and quality control across multiple platforms (Google, Meta, TikTok, Snapchat and Affiliates, etc.).
  • Execute and monitor bid strategies, targeting, creative testing, and budget pacing.
  • Conduct in-depth brand-level campaign analysis to identify opportunities for growth and efficiency.
  • Implement and maintain feed optimizations.
  • Collaborate with brand marketing teams on awareness and performance media plans.
  • Create media plans, ensuring alignment with revenue and ROAS targets.
  • Develop strategies for new account launches and market expansions.
  • Lead deep-dive brand performance analyses to inform strategic decision-making.
Collaboration & Stakeholder Management
  • Lead weekly and monthly meetings with brands and internal stakeholders.
  • Work closely with brand marketing teams to align calendars, promotions, and campaign priorities.
  • Coordinate with cross-functional teams on key projects, platform updates, and marketing initiatives.
Reporting & Analysis
  • Review and share weekly performance reports, highlighting key trends and actionable insights.
  • Deliver monthly reports with comprehensive analysis of KPIs, performance drivers, and recommendations.
  • Maintain and update cost trackers, target sheets, and other financial alignment tools.
Required Skills & Qualifications
  • Expertise in paid media platforms such as Google, Meta, Snapchat and TikTok.
  • Strong communication and collaboration skills.
  • Ability to manage and optimize multiple campaigns across diverse platforms.
  • Excellent analytical skills with experience using GA4, Data Studio, or other BI tools.
  • Education: University degree in Marketing, Strategic Analysis, or related field.
  • 4-5 years of experience in performance marketing ideally within luxury ecommerce.
  • Proven track record of developing and implementing successful performance marketing strategies for e-commerce brands.
  • Strong understanding of business analytics and data-driven decision-making.
  • Excellent communication, collaboration, and interpersonal skills.
  • Ability to manage multiple projects simultaneously and prioritize effectively.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Marketing, Business Development, and Strategy/Planning
  • Industries: Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, and Retail

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Manager Logistics Performance

talabat

Posted 8 days ago

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Job Description

Overview

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

We’re looking for a Manager, Logistics Performance to drive and improve logistics across all cities, ensuring service levels are met by identifying gaps and executing improvement plans.

Responsibilities
  • Reporting and monitoring of KPIs and performance SLAs
  • Identify and solve logistics performance related problems by analyzing and deriving insights from large, complex sets of data
  • Responsible for country compliance with OD processes and tools (e.g staffing forecasting, etc.)
  • Providing all data needed for performance improvement on country level and acting as a consultant for the Head of Logistics
  • Leading supervisors/trainers related to logistics performance KPIs
  • Work alongside country sales & marketing teams on actions and activities to drive performance forward for own delivery
  • Optimize country infrastructure, event thresholds & give input in DBDF to improve overall performance
  • Provide weekly updates to country management on projects & performance progress
Qualifications
  • Bachelor Degree, MBA is a plus
  • 5-8 years of experience in food/grocery tech industry is highly preferred
  • Extensive experience in SQL, Data Analytics tools like tableau, looker etc
  • Strong communication skills, both written and verbal
  • Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
  • Ability to analyze data and derive insights from comprehensive data reports
  • Ability to deal with ambiguity, work under pressure, handle stress
  • An individual contributor who can work in a fast-paced environment with a make it happen attitude
Additional Information
  • Any other required information in the original listing is retained as applicable.

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Manager Logistics Performance

Delivery Hero SE

Posted 27 days ago

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Job Description

Overview

Company Description
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

We’re looking for a Manager, Logistics Performance to drive and improve logistics across all cities, ensuring service levels are met by identifying gaps and executing improvement plans.

Qualifications

What’s on Your Plate?

  • Reporting and monitoring of KPIs and performance SLAs
  • Identify and solve logistics performance related problems by analyzing and deriving insights from large, complex sets of data
  • Responsible for country compliance with OD processes and tools (e.g staffing forecasting, etc.)
  • Providing all data needed for performance improvement on country level and acting as a consultant for the Head of Logistics
  • Leading supervisors/trainers related to logistics performance KPIs
  • Work alongside country sales & marketing teams on actions and activities to drive performance forward for own delivery
  • Optimize country infrastructure, event thresholds & give input in DBDF to improve overall performance
  • Provide weekly updates to country management on projects & performance progress
Additional Information

What Did We Order?

  • Bachelor Degree, MBA is a plus
  • 5-8 years of experience in food/grocery tech industry is highly preferred
  • Extensive experience in SQL, Data Analytics tools like tableau, looker etc
  • Strong communication skills, both written and verbal
  • Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
  • Ability to analyze data and derive insights from comprehensive data reports
  • Ability to deal with ambiguity, work under pressure, handle stress,
  • An individual contributor who can work in a fast-paced environment with a make it happen attitude

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Manager Logistics Performance

Kuwait City, Al Kuwayt Delivery Hero SE

Posted 2 days ago

Job Viewed

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Job Description

Overview

Company Description Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform. Job Description We’re looking for a Manager, Logistics Performance to drive and improve logistics across all cities, ensuring service levels are met by identifying gaps and executing improvement plans. Qualifications

What’s on Your Plate? Reporting and monitoring of KPIs and performance SLAs Identify and solve logistics performance related problems by analyzing and deriving insights from large, complex sets of data Responsible for country compliance with OD processes and tools (e.g staffing forecasting, etc.) Providing all data needed for performance improvement on country level and acting as a consultant for the Head of Logistics Leading supervisors/trainers related to logistics performance KPIs Work alongside country sales & marketing teams on actions and activities to drive performance forward for own delivery Optimize country infrastructure, event thresholds & give input in DBDF to improve overall performance Provide weekly updates to country management on projects & performance progress Additional Information

What Did We Order? Bachelor Degree, MBA is a plus 5-8 years of experience in food/grocery tech industry is highly preferred Extensive experience in SQL, Data Analytics tools like tableau, looker etc Strong communication skills, both written and verbal Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams Ability to analyze data and derive insights from comprehensive data reports Ability to deal with ambiguity, work under pressure, handle stress, An individual contributor who can work in a fast-paced environment with a make it happen attitude

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Manager Logistics Performance

Hawalli, Hawalli talabat

Posted 2 days ago

Job Viewed

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Job Description

Overview Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

We’re looking for a Manager, Logistics Performance to drive and improve logistics across all cities, ensuring service levels are met by identifying gaps and executing improvement plans.

Responsibilities

Reporting and monitoring of KPIs and performance SLAs

Identify and solve logistics performance related problems by analyzing and deriving insights from large, complex sets of data

Responsible for country compliance with OD processes and tools (e.g staffing forecasting, etc.)

Providing all data needed for performance improvement on country level and acting as a consultant for the Head of Logistics

Leading supervisors/trainers related to logistics performance KPIs

Work alongside country sales & marketing teams on actions and activities to drive performance forward for own delivery

Optimize country infrastructure, event thresholds & give input in DBDF to improve overall performance

Provide weekly updates to country management on projects & performance progress

Qualifications

Bachelor Degree, MBA is a plus

5-8 years of experience in food/grocery tech industry is highly preferred

Extensive experience in SQL, Data Analytics tools like tableau, looker etc

Strong communication skills, both written and verbal

Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams

Ability to analyze data and derive insights from comprehensive data reports

Ability to deal with ambiguity, work under pressure, handle stress

An individual contributor who can work in a fast-paced environment with a make it happen attitude

Additional Information

Any other required information in the original listing is retained as applicable.

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Performance Marketing Executive

Kuwait City, Al Kuwayt Trafalgar Luxury Group

Posted 2 days ago

Job Viewed

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Job Description

Direct message the job poster from Trafalgar Luxury Group Overview

The Performance Marketing Specialist is pivotal in driving the efficiency and effectiveness of marketing campaigns across various brands and markets. The role emphasizes data-driven decision-making to enhance ROI and revenue growth. It involves managing hands-on account operations while strategically planning campaigns. Success in this role demands exceptional analytical skills, comprehensive expertise in paid media platforms, and outstanding collaboration skills with both internal teams and external agencies. Responsibilities

Campaign & Account Management

Oversee daily account health, optimization, and quality control across multiple platforms (Google, Meta, TikTok, Snapchat and Affiliates, etc.). Execute and monitor bid strategies, targeting, creative testing, and budget pacing. Conduct in-depth brand-level campaign analysis to identify opportunities for growth and efficiency. Implement and maintain feed optimizations. Collaborate with brand marketing teams on awareness and performance media plans. Create media plans, ensuring alignment with revenue and ROAS targets. Develop strategies for new account launches and market expansions. Lead deep-dive brand performance analyses to inform strategic decision-making. Collaboration & Stakeholder Management

Lead weekly and monthly meetings with brands and internal stakeholders. Work closely with brand marketing teams to align calendars, promotions, and campaign priorities. Coordinate with cross-functional teams on key projects, platform updates, and marketing initiatives. Reporting & Analysis

Review and share weekly performance reports, highlighting key trends and actionable insights. Deliver monthly reports with comprehensive analysis of KPIs, performance drivers, and recommendations. Maintain and update cost trackers, target sheets, and other financial alignment tools. Required Skills & Qualifications

Expertise in paid media platforms such as Google, Meta, Snapchat and TikTok. Strong communication and collaboration skills. Ability to manage and optimize multiple campaigns across diverse platforms. Excellent analytical skills with experience using GA4, Data Studio, or other BI tools. Education: University degree in Marketing, Strategic Analysis, or related field. 4-5 years of experience in performance marketing ideally within luxury ecommerce. Proven track record of developing and implementing successful performance marketing strategies for e-commerce brands. Strong understanding of business analytics and data-driven decision-making. Excellent communication, collaboration, and interpersonal skills. Ability to manage multiple projects simultaneously and prioritize effectively. Seniority level

Associate Employment type

Full-time Job function

Marketing, Business Development, and Strategy/Planning Industries: Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, and Retail

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Human Resources Manager

Kuwait City, Al Kuwayt Dr Scent

Posted today

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Job Description

Company Description

Dr Scent is a leading company in providing air scenting solutions for homes, offices, shops, and cars. We believe that a refreshed environment leads to happier and more positive experiences, and we aim to translate this belief into reality through our products. Using the latest technology developed in our UK labs, we enhance our manufacturing techniques and strategies. Our goal is to enrich your atmosphere with elegant and sophisticated fragrances. Dr Scent takes pride in providing exceptional customer service and the best scenting options and diffusing methods for any space.

Role Description

This is a full-time on-site role for a Human Resources Manager, located in Kuwait City. The Human Resources Manager will be responsible for overseeing various HR functions, including recruitment and selection, employee relations, performance management, training and development, and HR compliance. Daily tasks will involve managing HR policies and procedures, handling employee grievances, developing and implementing HR initiatives, and ensuring legal compliance. The role also includes maintaining employee records and managing compensation and benefits programs.

Qualifications
  • Recruitment and Selection, Employee Relations, and Performance Management skills
  • Training and Development, and HR Compliance knowledge
  • Ability to handle employee grievances and develop HR initiatives
  • Excellent communication, interpersonal, and organizational skills
  • Strong knowledge of HR policies, procedures, and employment laws
  • Bachelor's degree in Human Resources, Business Administration, or related field
  • Previous experience in a Human Resources Manager role is preferred
Hiring #Hiring -Hr Generalist ( For Restaurant) We Are Hiring – HR Officer (Any Nationality)

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Recruiter - Human Resources

Jahra American International University, Kuwait

Posted 2 days ago

Job Viewed

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Job Description

American International University - Kuwait

Job Overview: American International University (AIU) in Kuwait is seeking a proactive and experienced Recruiter to support our talent acquisition needs across higher education divisions. Working closely with the HR leadership team, this role is responsible for managing end-to-end recruitment processes, identifying qualified talent, and supporting organizational growth by sourcing candidates who are aligned with AIU’s mission and international operations.

Key Responsibilities:

  • Manage full-cycle recruitment for academic and administrative positions, from sourcing through offer.
  • Conduct pre-screenings, schedule interviews, and facilitate feedback between candidates and hiring managers.
  • Leverage platforms such as LinkedIn, job boards, and agency partnerships to source candidates.
  • Coordinate with hiring departments to understand position requirements and timelines.
  • Draft and post job advertisements in alignment with internal branding and marketing guidelines.
  • Prepare and extend conditional offers; verify alignment with compensation policies.
  • Guide selected candidates through relocation logistics, visa documentation, and onboarding processes.
  • Maintain applicant tracking data, recruitment reports, and candidate databases.
  • Collaborate on workforce planning to anticipate and fill future hiring needs.
  • Assist with the drafting of employment contracts in line with policies and labor regulations.
  • Perform other HR-related tasks as needed to support recruitment operations.

Requirements:

  • Bachelor’s degree (required).
  • Minimum 2 years of experience in recruiting. International or education sector exposure is a plus.
  • Strong communication skills and ability to coordinate with diverse stakeholders across time zones.
  • Proficient in online sourcing tools and applicant tracking systems.
  • Organized, detail-oriented, and capable of managing multiple open roles simultaneously.

About American International University

American International University (AIU) is a leading institution in Kuwait offering high-quality, American-style education. AIU is committed to preparing students for leadership roles in their fields and providing a vibrant academic environment that values innovation, collaboration, and excellence.

For more information about AIU visit:

To apply for this position, please visit the Job Opportunities section of our webpage and submit your resume and cover letter:

Seniority level

Not Applicable

Employment type

Full-time

Job function

Human Resources, Higher Education

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