20 Employee Performance jobs in Kuwait

We are hiring a

Manager - Performance & Strategy

for one of our esteemed clients in Kuwait within the

Oil & Gas sector . This role is integral to driving organizational performance, strategic alignment, and digital transformation initiatives. The ideal candidate will have a proven track record in performance management, KPI development, and strategic decision-making, along with expertise in automation and data visualization tools. Key Responsibilities: 1. Strategic Leadership in Performance Management

Collaborate with department heads to develop and define performance indicators aligned with corporate objectives. Oversee the collection, validation, and analysis of KPI/KPO data to ensure accuracy and strategic alignment. Conduct variance analysis and provide senior leadership with actionable insights for performance improvement. Act as a strategic advisor on performance measurement and operational alignment with corporate goals. 2. KPO System Development & Automation

Lead the implementation and automation of performance tracking systems, integrating ERP platforms and data visualization tools like Power BI. Develop dynamic dashboards for real-time and periodic reporting. Establish workflows for seamless tracking, reporting, and analysis of performance outcomes. Design and refine comprehensive KPO frameworks with automation and data visualization techniques. 3. Performance Cycle Management

Oversee initiation, tracking, and compliance of performance cycles in alignment with organizational schedules. Monitor departmental performance metrics and ensure alignment with corporate objectives. Ensure timely execution of performance reviews and delivery of actionable insights. 4. Cross-Functional Collaboration

Facilitate alignment of performance objectives with business strategies and operational priorities. Partner with senior leadership to integrate performance insights into strategic decision-making. Foster a culture of collaboration and continuous improvement across departments. 5. Data Analysis and Reporting

Analyze large datasets to identify trends, gaps, and opportunities for operational improvement. Prepare detailed reports and dashboards highlighting performance outcomes and variance analysis. Support strategic initiatives through financial modeling, forecasting, and risk analysis. Drive initiatives to enhance service delivery, resource optimization, and organizational outcomes. 6. Process Optimization and Best Practices

Develop and refine policies, procedures, and guidelines related to performance and efficiency. Implement industry best practices to improve service delivery and operational outcomes. Assess and recommend improvements to enhance performance management systems. 7. Innovation and Digitalization

Lead digital transformation initiatives within performance management frameworks. Design systems to streamline workflows, improve automation, and enhance data accessibility. Promote innovation in data visualization and reporting tools for real-time decision-making. Qualifications & Experience: Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related field (Master’s degree preferred). 10–12 years of experience in performance management, financial analysis, or business strategy roles. Proven track record of implementing performance management frameworks, automating processes, and delivering actionable insights. Hands-on experience in: KPI/KPO Tracking Systems:

Implementing an automated performance tracking system within the first six months, integrating it with ERP and data visualization tools. Operational Dashboards:

Developing dynamic dashboards that provide real-time insights into performance metrics for senior leadership within three months. Performance Reports:

Delivering detailed monthly and quarterly performance reports with actionable insights and recommendations for improvement. Variance Analysis:

Conducting comprehensive variance analysis for at least 90% of KPIs/KPOs, ensuring timely reporting and actionable insights. Process Optimization:

Identifying and executing at least two process improvement initiatives annually that enhance operational efficiency and support continuous improvement. Proficiency in data visualization tools (e.g., Tableau, Power BI) and ERP systems. Strong knowledge of performance management frameworks, financial modeling, and strategic analysis.

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Job Description

PRIMARY RESPONSIBILITIES:

1. Assist with the administrative activities of payroll, benefits, legal compliance, and employment law.
2. Understand the job descriptions of all positions within the department and be aware of others.
3. Know and understand policies related to the department and others.
4. Assist in implementing guidelines, policies, and procedures in line with corporate direction.
5. Assist in developing recruitment, selection strategies, and mobility processes.
6. Prepare employment contracts and related documents for new staff.
7. Handle staff movements including hiring, promotions, and resignations.
8. Compile monthly payroll reports and submit to the Finance Department.
9. Support monitoring of proposed staffing budgets according to management requirements.
10. Assist in supporting operations and achieving team member and guest satisfaction goals.
11. Assist in preparing and supervising performance appraisal reviews, including Mid-Year Talks and annual reviews.
12. Participate in interviewing, selecting, training, appraising, coaching, counseling, and disciplining departmental staff according to company standards.
13. Measure staff satisfaction through surveys, roundtables, one-on-one meetings, and exit interviews.
14. Oversee the staff Recognition Program process.
15. Address employee relations matters and respond promptly to staff concerns.
16. Supervise all licenses and contacts with government departments for hotel license extensions and registrations.
17. Ensure the implementation of staff benefits such as group/life insurance, provident fund, and social security.
18. Serve as the Eagle HR system champion for payroll and time attendance.
19. Supervise the House Fund and report expenses to the Finance Department.
20. Support Employee Relations activities, including charitable, welfare, and sports campaigns.
21. Prepare staff turnover reports and HR ratio analyses monthly.
22. Compile HR reports, input files, and related reports for Dusit Corporate Office.
23. Conduct monthly inspections of locker rooms and staff canteen.
24. Maintain communication flow to hotel staff via notice boards, newsletters, bulletins, and direct communication.
25. Handle administrative documents required by staff, such as work certificates and salary guarantees.
26. Interact positively with other departments to ensure a luxury guest experience.
27. Ensure compliance with local health and safety regulations.
28. Model Dusit Values, brand standards, and grooming and appearance guidelines.
29. Perform other duties as assigned by the Director of Human Resources.

Training and Human Resources Responsibilities:

1. Ensure a workplace free of discrimination, harassment, and victimization.
2. Handle harassment and discrimination complaints promptly and confidentially.
3. Treat all customers and colleagues with respect and sensitivity across cultures.
4. Identify and address issues that may cause cross-cultural conflicts or misunderstandings.

Others:

1. Engage in continuous learning through personal IDP.
2. Perform any other duties assigned by superiors.

Accountabilities:

1. Represent Dusit’s brand and values consistently, establishing relationships and delivering an exceptional guest experience, promoting Thai graciousness.

Company’s Culture:

1. Communicate and embody the company’s culture, leading by example and cascading values to subordinates — "Proud to belong and to contribute".

Confidentiality:

1. Maintain confidentiality and secure storage of all intellectual property and data, adhering to the hotel’s internet and email policies. Keep hotel, customer, and staff information confidential during and after employment.

Job Requirements:

1. Bachelor’s degree in Human Resources Management, Business Administration, or a relevant discipline.
2. Strong knowledge of all HR functions.
3. At least 5 years of practical experience in HR administration, preferably in hospitality.
4. Good command of English, both written and spoken.
5. Computer literacy.
6. Professional demeanor with excellent communication and interpersonal skills.

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Job Description

PRIMARY RESPONSIBILITIES:

• Assist on the administrative activities of payroll, benefits, legal compliance and employment law
• Know and understands the job description of all position in his/her department and beware of others.
• Know and understands policies relating to his/her department and others.
• Assist in implementing guidelines, policies, and procedures in compliance with corporate direction
• Assist in developing a recruitment / selection strategy and mobility process
• Prepare employment contract and all related documents for new staff
• Handle the staff movement process including new hired, promoted, resigned.
• Make a monthly payroll report and send to Finance Department.
• Assist in monitoring proposed manning budget according to the Management requirement.
• Assist in supporting operations and assists in achieving team member and guest satisfaction goals
• Assist in preparing and supervising the performance appraisal reviews – Mid Year Talk and yearly performance appraisal.
• Assist in interviewing, selecting, training, appraising, coaching, counseling and giving disciplines departmental staff according to company standards
• Assist in measuring staff satisfaction through surveys, round tables, and one-on-ones with team members, exit interview.
• Monitor the whole process of staff Recognition Program
• Address employee relations matters, responds timely to staff
• Supervise all licenses and contacts with the governmental department in order to extend and register any hotel licenses.
• Proceed and ensure the implementation of staff benefits on the Group / Life insurance, provident fund and social security.
• Take the role as Eagle HR system champion on all payrolls and time attendance.
• Supervise on House fund and send the expenses report to Finance Department.
• Assist in implementing Employee Relations activities including charitable, welfare campaigns, sports activities.
• Prepare staff turn over reports and monthly HR ratio.
• Prepare HR report, HR Input File and reports related Dusit Corporate Office
• Conduct monthly locker Room and staff canteen inspection/review.
• Supervise in the communication flow to all hotel staff through notice board, newsletter, bulletin and direct communication.
• Proceed all administration documents required by the staff including working certificate, salary guarantee certificate, Hotel certificate
• Interact in a positive way with other departments to ensure a luxury guest experience
• Ensure compliance with local health and safety regulations
• Must be an example of the Dusit Values, brand standards, and a champion of grooming and appearance guidelines
• Perform other duties as assigned by Director of Human Resources
  
  

Training And Human Resources Responsibilities

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
  
  

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

Company’s Culture

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

JOB REQUIREMENT

• Minimum education of Bachelor degree in Human Resources Management, Business Administration or relevant discipline
• Have a strong knowledge in all HR functions.
• Practical experience in HR administrative function at least 5 years. Exposure in hospitality business is desirable
• Have good English communication skills both in written and spoken
• Computer literate
• Possess professional disposition with good communication and interpersonal skills

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Human Resources
• Industries Hospitality

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Join to apply for the Human Resources Supervisor role at Dusit Thani Mactan Cebu

Join to apply for the Human Resources Supervisor role at Dusit Thani Mactan Cebu

• Assist on the administrative activities of payroll, benefits, legal compliance and employment law
• Know and understands the job description of all position in his/her department and beware of others.
• Know and understands policies relating to his/her department and others.
• Assist in implementing guidelines, policies, and procedures in compliance with corporate direction
• Assist in developing a recruitment / selection strategy and mobility process
• Prepare employment contract and all related documents for new staff
• Handle the staff movement process including new hired, promoted, resigned.
• Make a monthly payroll report and send to Finance Department.
• Assist in monitoring proposed manning budget according to the Management requirement.
• Assist in supporting operations and assists in achieving team member and guest satisfaction goals
• Assist in preparing and supervising the performance appraisal reviews – Mid Year Talk and yearly performance appraisal.
• Assist in interviewing, selecting, training, appraising, coaching, counseling and giving disciplines departmental staff according to company standards
• Assist in measuring staff satisfaction through surveys, round tables, and one-on-ones with team members, exit interview.
• Monitor the whole process of staff Recognition Program
• Address employee relations matters, responds timely to staff
• Supervise all licenses and contacts with the governmental department in order to extend and register any hotel licenses.
• Proceed and ensure the implementation of staff benefits on the Group / Life insurance, provident fund and social security.
• Take the role as Eagle HR system champion on all payrolls and time attendance.
• Supervise on House fund and send the expenses report to Finance Department.
• Assist in implementing Employee Relations activities including charitable, welfare campaigns, sports activities.
• Prepare staff turn over reports and monthly HR ratio.
• Prepare HR report, HR Input File and reports related Dusit Corporate Office
• Conduct monthly locker Room and staff canteen inspection/review.
• Supervise in the communication flow to all hotel staff through notice board, newsletter, bulletin and direct communication.
• Proceed all administration documents required by the staff including working certificate, salary guarantee certificate, Hotel certificate
• Interact in a positive way with other departments to ensure a luxury guest experience
• Ensure compliance with local health and safety regulations
• Must be an example of the Dusit Values, brand standards, and a champion of grooming and appearance guidelines
• Perform other duties as assigned by Director of Human Resources
  
  

Job Description

PRIMARY RESPONSIBILITIES:

• Assist on the administrative activities of payroll, benefits, legal compliance and employment law
• Know and understands the job description of all position in his/her department and beware of others.
• Know and understands policies relating to his/her department and others.
• Assist in implementing guidelines, policies, and procedures in compliance with corporate direction
• Assist in developing a recruitment / selection strategy and mobility process
• Prepare employment contract and all related documents for new staff
• Handle the staff movement process including new hired, promoted, resigned.
• Make a monthly payroll report and send to Finance Department.
• Assist in monitoring proposed manning budget according to the Management requirement.
• Assist in supporting operations and assists in achieving team member and guest satisfaction goals
• Assist in preparing and supervising the performance appraisal reviews – Mid Year Talk and yearly performance appraisal.
• Assist in interviewing, selecting, training, appraising, coaching, counseling and giving disciplines departmental staff according to company standards
• Assist in measuring staff satisfaction through surveys, round tables, and one-on-ones with team members, exit interview.
• Monitor the whole process of staff Recognition Program
• Address employee relations matters, responds timely to staff
• Supervise all licenses and contacts with the governmental department in order to extend and register any hotel licenses.
• Proceed and ensure the implementation of staff benefits on the Group / Life insurance, provident fund and social security.
• Take the role as Eagle HR system champion on all payrolls and time attendance.
• Supervise on House fund and send the expenses report to Finance Department.
• Assist in implementing Employee Relations activities including charitable, welfare campaigns, sports activities.
• Prepare staff turn over reports and monthly HR ratio.
• Prepare HR report, HR Input File and reports related Dusit Corporate Office
• Conduct monthly locker Room and staff canteen inspection/review.
• Supervise in the communication flow to all hotel staff through notice board, newsletter, bulletin and direct communication.
• Proceed all administration documents required by the staff including working certificate, salary guarantee certificate, Hotel certificate
• Interact in a positive way with other departments to ensure a luxury guest experience
• Ensure compliance with local health and safety regulations
• Must be an example of the Dusit Values, brand standards, and a champion of grooming and appearance guidelines
• Perform other duties as assigned by Director of Human Resources
  
  

Training And Human Resources Responsibilities

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
  
  

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

Company’s Culture

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

JOB REQUIREMENT

• Minimum education of Bachelor degree in Human Resources Management, Business Administration or relevant discipline
• Have a strong knowledge in all HR functions.
• Practical experience in HR administrative function at least 5 years. Exposure in hospitality business is desirable
• Have good English communication skills both in written and spoken
• Computer literate
• Possess professional disposition with good communication and interpersonal skills

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Human Resources
• Industries Hospitality

Referrals increase your chances of interviewing at Dusit Thani Mactan Cebu by 2x

Get notified about new Human Resources Supervisor jobs in Doha, Al Asimah, Kuwait .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Description PRIMARY RESPONSIBILITIES:

Assist with the administrative activities of payroll, benefits, legal compliance, and employment law.

Understand the job descriptions of all positions within the department and be aware of others.

Know and understand policies related to the department and others.

Assist in implementing guidelines, policies, and procedures in line with corporate direction.

Assist in developing recruitment, selection strategies, and mobility processes.

Prepare employment contracts and related documents for new staff.

Handle staff movements including hiring, promotions, and resignations.

Compile monthly payroll reports and submit to the Finance Department.

Support monitoring of proposed staffing budgets according to management requirements.

Assist in supporting operations and achieving team member and guest satisfaction goals.

Assist in preparing and supervising performance appraisal reviews, including Mid-Year Talks and annual reviews.

Participate in interviewing, selecting, training, appraising, coaching, counseling, and disciplining departmental staff according to company standards.

Measure staff satisfaction through surveys, roundtables, one-on-one meetings, and exit interviews.

Oversee the staff Recognition Program process.

Address employee relations matters and respond promptly to staff concerns.

Supervise all licenses and contacts with government departments for hotel license extensions and registrations.

Ensure the implementation of staff benefits such as group/life insurance, provident fund, and social security.

Serve as the Eagle HR system champion for payroll and time attendance.

Supervise the House Fund and report expenses to the Finance Department.

Support Employee Relations activities, including charitable, welfare, and sports campaigns.

Prepare staff turnover reports and HR ratio analyses monthly.

Compile HR reports, input files, and related reports for Dusit Corporate Office.

Conduct monthly inspections of locker rooms and staff canteen.

Maintain communication flow to hotel staff via notice boards, newsletters, bulletins, and direct communication.

Handle administrative documents required by staff, such as work certificates and salary guarantees.

Interact positively with other departments to ensure a luxury guest experience.

Ensure compliance with local health and safety regulations.

Model Dusit Values, brand standards, and grooming and appearance guidelines.

Perform other duties as assigned by the Director of Human Resources.

Training and Human Resources Responsibilities:

Ensure a workplace free of discrimination, harassment, and victimization.

Handle harassment and discrimination complaints promptly and confidentially.

Treat all customers and colleagues with respect and sensitivity across cultures.

Identify and address issues that may cause cross-cultural conflicts or misunderstandings.

Others:

Engage in continuous learning through personal IDP.

Perform any other duties assigned by superiors.

Accountabilities:

Represent Dusit’s brand and values consistently, establishing relationships and delivering an exceptional guest experience, promoting Thai graciousness.

Company’s Culture:

Communicate and embody the company’s culture, leading by example and cascading values to subordinates — "Proud to belong and to contribute".

Confidentiality:

Maintain confidentiality and secure storage of all intellectual property and data, adhering to the hotel’s internet and email policies. Keep hotel, customer, and staff information confidential during and after employment.

Job Requirements:

Bachelor’s degree in Human Resources Management, Business Administration, or a relevant discipline.

Strong knowledge of all HR functions.

At least 5 years of practical experience in HR administration, preferably in hospitality.

Good command of English, both written and spoken.

Computer literacy.

Professional demeanor with excellent communication and interpersonal skills.

#J-18808-Ljbffr

**Human Resources Supervisor**:

- R0092065
- Camp Arifjan, Kuwait, Al Jahrah, Kuwait
- Full time
- Add to favorites Favorited View favorites

**Purpose**:
Ensures implementation and integration of project wide HR initiatives, policies and procedures.

**Essential Duties & Responsibilities**:

- Supervises a wide range of administrative functions within the HR discipline at the program level.
- Adopt, implement, and manage program HR functions by providing expertise, mentorship, leadership and direction to all subordinates within department.
- Work with HR Manager and staff to improve and create required program policies and procedures to ensure processes are governed by PM-approved doctrine.
- Coach employees in their professional career development and process improvements.
- Coordinate and direct the work plan for assigned staff.
- Create and maintain technical HR related reports in identification of trend analyses; monitor turnover rate and retention rate.
- Refine metrics and reporting systems to track effectiveness of HR Initiatives across contract.
- Assist in the module design, development and presentation of training such as Sexual harassment, Diversity, Communications, Performance Documentation and other training initiatives identified by the company.
- Work closely with other leaders to assist in the coordination and communication of various activities for the program.
- Responds to inquiries about policies and procedures from other staff members.
- Foster an environment of teamwork, respect, competence, and accountability.
- Summarize updates for weekly reports and staff meetings.
- Report to the HR Manager and provide consistent updates on need-to-know information.
- Performs other duties as assigned

**Minimum Position Knowledge, Skills, and Abilities**

**Education**:

- High school diploma or equivalent required.
- Bachelor's degree in business, human resources, or equivalent combination of education and experience preferred.

**Experience**:

- 5 years progressively more responsible human resources experience, required.
- Prior leadership experience desired.

**Certification & License**:

- Tier 1 NACI required for all U.S. Citizens.

**Facility credentials/authorization required**: Must be able to obtain and maintain facility credentials/authorization.

Note: U.S. Citizenship is required to for facility credentials/authorization at this work location.

**Work Environment, Physical Demands & Mental Demands**:

- Ability to perform job duties efficiently and effectively.
- Must be able to work in extreme environmental conditions including dust and high temperatures.
- Must be able to endure long hours, exposure to weather and hazardous conditions.
- Must be able to lift up to 50 Lbs.

**Other Responsibilities**:
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.

**Disclaimer**:
This position description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Employee may be asked to perform other duties as required.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

EEO is the Law Poster

EEO is the Law Poster Supplement

VAC9650 - Senior Specialist, B2B Performance Management

Field:

Marketing

Contract Type:

Full Time - Permanent

Location:

Closing Date:

31-Jul-2025

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

Responsible for tracking, analysing and presenting B2B performance against targets and competition across business segments. Ability to discern patterns or trends from organized information for highlighting actionable outcomes. The role involves data modelling to analyse movement of business numbers and generating incites for management decision making. The analysis will involve tracking key elements linked to customer, revenue, cost optimization and margin growth. Responsible for performing research and providing insights regarding the market, trends, competitors, potential and existing customers, and current campaigns. Access market opportunities maintain and develop models for data reporting, participate in projects and ad-hoc analyses.

Key Accountabilties & Responsiblities

Prepare daily, weekly and monthly trend analysis of B2B KPI’s

Analyze financial data and create financial models for decision support

Report on financial performance and prepare for regular leadership reviews

Ability to reconcile systems and reports and create KPI’s to match the business needs.

Analyze past results, perform variance analysis, identify trends, and make recommendations for improvements

Work closely with the accounting team to ensure accurate financial reporting

Evaluate financial performance by comparing and analyzing actual results with plans and forecasts

Monitor Product profitability

Guide the cost analysis process by establishing and enforcing policies and procedures

Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Excel dashboards

Increase productivity by developing automated reporting/forecasting tools

Maintain a strong financial analysis foundation creating forecasts and models

Identify trends in financial performance and provide recommendations for improvement

Review business activity and identify recommendations for B2Bmanagement, sales and customer operations.

Working with the analytical functions (Finance/Marketing/Sales/BI ) inside the business to understand requirement and proactively develop tools to support analysis and decision-making

Ability to reconcile reports from different systems and identifying the gap.Provide ad hoc analyses, presentations, and recommendations according to the top management’s needs.

Take responsibility for self-improvement by staying informed about the developments and trends in the industry.

Other duties as assigned by direct or other superiors.

Maintain a good understanding of Ooredoo Kuwait products and service level requirements

Qualifications

University degree (preferably from Statistics, Data Science , Finance, Management, or IT)

Requirements

At least 3-4 years of work experience in a professional services environment: management consulting, performance tracking, reporting, market research.

Good analytical skills

Proficient is use of Office

Ability to plan, co-ordinate and prioritize activities

Excellent communication and presentation skills

Fluent in spoken and written English and Arabic

Numerate with clear understanding of delivering on financial results

Possess a strong performance- and results orientation

Able to apply high level analytical and creative problem-solving skills

Advanced skills in Microsoft Office tools (Excel and PowerPoint)

Good financial and analytical skills

Note: you will be required to attach the following: #J-18808-Ljbffr

VAC9650 - Senior Specialist, B2B Performance Management

Field: Marketing Contract Type: Full Time - Permanent Location: Closing Date: 31-Jul-2025 The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success. The Purpose

Responsible for tracking, analysing and presenting B2B performance against targets and competition across business segments. Ability to discern patterns or trends from organized information for highlighting actionable outcomes. The role involves data modelling to analyse movement of business numbers and generating incites for management decision making. The analysis will involve tracking key elements linked to customer, revenue, cost optimization and margin growth. Responsible for performing research and providing insights regarding the market, trends, competitors, potential and existing customers, and current campaigns. Access market opportunities maintain and develop models for data reporting, participate in projects and ad-hoc analyses. Key Accountabilties & Responsiblities

Prepare daily, weekly and monthly trend analysis of B2B KPI’s Analyze financial data and create financial models for decision support Report on financial performance and prepare for regular leadership reviews Ability to reconcile systems and reports and create KPI’s to match the business needs. Analyze past results, perform variance analysis, identify trends, and make recommendations for improvements Work closely with the accounting team to ensure accurate financial reporting Evaluate financial performance by comparing and analyzing actual results with plans and forecasts Monitor Product profitability Guide the cost analysis process by establishing and enforcing policies and procedures Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Excel dashboards Increase productivity by developing automated reporting/forecasting tools Maintain a strong financial analysis foundation creating forecasts and models Identify trends in financial performance and provide recommendations for improvement Review business activity and identify recommendations for B2Bmanagement, sales and customer operations. Working with the analytical functions (Finance/Marketing/Sales/BI ) inside the business to understand requirement and proactively develop tools to support analysis and decision-making Ability to reconcile reports from different systems and identifying the gap.Provide ad hoc analyses, presentations, and recommendations according to the top management’s needs. Take responsibility for self-improvement by staying informed about the developments and trends in the industry. Other duties as assigned by direct or other superiors. Maintain a good understanding of Ooredoo Kuwait products and service level requirements Qualifications

University degree (preferably from Statistics, Data Science , Finance, Management, or IT) Requirements

At least 3-4 years of work experience in a professional services environment: management consulting, performance tracking, reporting, market research. Good analytical skills Proficient is use of Office Ability to plan, co-ordinate and prioritize activities Excellent communication and presentation skills Fluent in spoken and written English and Arabic Numerate with clear understanding of delivering on financial results Possess a strong performance- and results orientation Able to apply high level analytical and creative problem-solving skills Advanced skills in Microsoft Office tools (Excel and PowerPoint) Good financial and analytical skills Note: you will be required to attach the following: #J-18808-Ljbffr